Dewinton Pet Hospital

The doctors and whole team did a wonderful job on me, my name is Charlotte and I am a pet pot belly pig. This summer, June 2018, I had a eye lift to remove some of the fat tissue above and below my eyes to make me see better and they were great. I am doing great and happy to see the world once again. Once surgery was complete I went back home and the vet team contact my owners daily to ensure that there were no issues or questions. Although this was a very costly procedure for my owners, they said that I was is worth every cent! Also this was the only vet the was willing and able to preform this type of surgery on me. I am very thankful that the team at the vet clinic were all so wonderful and caring. Thank you all again so very much. Oink Oink Read Less

I want to preface this review with the understanding that finding a vet office that is honest, forthcoming, kind, and not money hungry is extremely difficult and that sometimes going to the vet is just a necessary evil.  Spark notes of my experienceThat being said, Dewinton Pet Hospital in Heritage Pointe has proven to me that they are not worthy of being chosen as your (or my own) veterinary office. Don't get me wrong they treat the animals with due care, but the same cannot be said for the pet's owners or their wallets. If you want to leave your veterinary office feeling as though you are a burden, a neglectful owner and feel robbed, then this is the vet for you. Not worth the drive from Calgary and I am glad I didn't attempt to bring my exotic animals in. There are other veterinary clinics that are much worthier of your time and money. Full ExperienceMy story began with taking in a kitten that I had just acquired from a farm. I knew she would need deworming, shots ect. That first appointment was great, spent a few hundred dollars on the exam/medication and got the news that she was pregnant. I have never bred cats nor wanted to breed my cat because of the cat overpopulation issue, but I was indeed excited. Skip forward to 3 months later and I brought the kittens in for their first shots, health check, and vaccine for the mom. They told me that they were giving me a breeder price and had me sign consent forms for pricing. It was just over $500 dollars but not bad considering there was 5 cats in total. This is where the experience takes a turn for the worst. Two kittens had urinary tract infections, so they could not get the shot (understandable) but I was charged $60 ($120 total) each for the vet check plus the medication. You have to understand that the office charges a flat rate when seeing this many kittens and administering shots to them, except in this case. We later found out that since they needed meds and were sick (did not occupy any more of the doctors time then the other kittens) that their appointment costs more and is no longer at the reduced rate. You would think that being that I am bring all my animals there and have already spent a good amount of money that they would not charge the visit fee for both kittens that were only 10 weeks old.  My vet bill was then just shy of $600 (waited 30 minutes just for the bill to be created) and two kittens hadn't even had their shots but I paid for 14 days of medication.....One week later I run out of the medication that was supposed to last 14 days (I paid for 14 day's worth of medication). After the long weekend I book my little pack of animals back in and explain that I ran out of medication half way through treatment. I get to the vet office and explain my case and I am automatically met with passive aggressive behaviour by the primary vet tech, veterinarian and other associate. I as the customer was not right in this case I guess because they insisted that it must have been my error in reducing the amount of medication from the bottle (by spilling or administering it to other cats). They put up a big fight and were downright rude about it, I heard the tech in the back say their cost was $30, but yet even with the confusion they made me pay full price for another bottle. They treated me like I was not worth their time, and I explained to the one girl that I did not appreciate being spoken to so rudely. I work in customer service, so I understand how difficult some days are, but telling me that it has been a long day and continuing to treat me that way is not the way to deal with it. Furthermore, the vet asked if I had the mom spayed and I told her I was getting it done somewhere else for cost saving measures. This was the moment that I felt the most disrespected for she was short with me for the rest of the appointment and treated me as though I was neglecting my animal by not getting it done through her or paying $60 for another round of eye drops. End of story, I paid another $55 dollars for a bottle of medication (as I did for the other) to finish their treatment. I should say that I have had is medication before and it usually comes full. Paid another fee for the kittens to actually get their shots this time and left there feeling demoralized. Read Less