Called to get a quote for the kennel cough vaccine and was quoted, by the receptionist, for $23. I have two dogs, so I'm expecting to end up with a bill around $50.
I normally go to Spruce Grove Vet,... Read More
Called to get a quote for the kennel cough vaccine and was quoted, by the receptionist, for $23. I have two dogs, so I'm expecting to end up with a bill around $50.
I normally go to Spruce Grove Vet, who quoted me $74 for the kennel cough vaccine (for each dog) - so I decided it might be worth switching to Stony.
Went in. Filled out all of the paper work to switch vets, and gave any relevant info. My dogs were then both vaccinated. Got to the front desk to pay and was given a $120+ bill.
That is almost TRIPLE what I was quoted. I told the woman at the front desk who replied, "oh, the 23 dollar shot is DHPP, sorry.."
While it is still cheaper than what I was quoted by my original vet, I told her I wouldn't be switching to them after all. Don't tell me one thing and then charge me something completely different. She was hardly apologetic. Obviously your receptionists have no knowledge of the difference between DHPP and Bordetella.
Paid the $120 but I certainly won't be returning.
My advice? Get them to confirm the price at the desk before you receive any services from them. Perhaps it would be better if you pay beforehand so that they can't stick you with any additional charges. Read Less