Pathways Animal Clinic
Sylvan Lake, Alberta
Reviews
Katherina Cummins
22 Nov 2021
REPORT
Took my dog in for full check up, shots ect… paid approx $365 Two weeks later I noticed a growth they were to examine on his face looked larger. I rebooked an appointment explained that he had just be...
Took my dog in for full check up, shots ect… paid approx $365 Two weeks later I noticed a growth they were to examine on his face looked larger. I rebooked an appointment explained that he had just been in and the spot had not been addressed as any concern to me. The staff told me there were no notes in his file at which time I said that’s unfortunate it got messed. They tried to charge me for looking at it and I told them I had to problem at all paying for a biopsy or treatment for the spot however to pay to look at it when they missed it two weeks earlier was a bit unprofessional. The front desk women said she was “sorry I felt this way” To which I responded that my feeling had nothing to do with the fact they were trying trying to charge me twice for something I had already requested be looked at and paid for a full check up. I said it was poor business practice. They tried to tell me it was a different vet than whom I saw that day. Again that’s not my concern. They work for the same vet, I paid for a full check up, requested the spot be looked at and they missed it. Will not return and sadly not the first review I have read after the fact this can happen at Pathways.
Rebecca Parsons
6 Aug 2018
REPORT
Dr. Lillian and her team treat Dozer like a prince. I never feel any apprehension leaving him in their capable hands. At our last vet Doz put on the brakes outside the door but I can barely hold him b...
Dr. Lillian and her team treat Dozer like a prince. I never feel any apprehension leaving him in their capable hands. At our last vet Doz put on the brakes outside the door but I can barely hold him back from going to visit the ladies at Pathways.
JA Restrepo
28 Nov 2017
REPORT
The service provided to my pets has been exceptional. The staff is courteous and knowledgeable.
NICOLE BUTT
4 Jul 2017
REPORT
Pathways have been looking after my 3 poms compassionately for 8 years their level of care far exceeds anything I have ever received and being in the pet care industry for over 20 years myself I'd lik...
Pathways have been looking after my 3 poms compassionately for 8 years their level of care far exceeds anything I have ever received and being in the pet care industry for over 20 years myself I'd like to think I'm a better judge of care and character than the average pet owner 🐶
Brittany Libby
29 May 2017
REPORT
Tried charging me an arm and leg for services for my puppy after being EXTREMELY rude and inneficient. The vet told me she couldn't control my dog (a 2 month old puppy) her husband called me several ...
Tried charging me an arm and leg for services for my puppy after being EXTREMELY rude and inneficient. The vet told me she couldn't control my dog (a 2 month old puppy) her husband called me several times screaming at me over the phone. I was disgusted by the whole experience. We got in a huge fight over the price and instead of reasoning with me she decided to send my bill to collections. Shes a terrible person. Dont go here.
Heidi P.
11 Mar 2017
REPORT
I worked as a technician in Nova Scotia for years before coming to Alberta, I know the industry. I can honestly say this is the most caring group of veterinary professionals I have ever met.
Mr. Medaliun
10 Dec 2016
REPORT
Absolutely the worst Vet I have ever visited in my life. Greedy and selfish above all else, extremely poor misguided diagnosis, didn't listen or seriously take into consideration the nature of the p...
Absolutely the worst Vet I have ever visited in my life. Greedy and selfish above all else, extremely poor misguided diagnosis, didn't listen or seriously take into consideration the nature of the problem described or symptoms. Just an awful awful establishment, avoid at all costs.
Ken Clyde
3 Jun 2016
REPORT
This is a great place, excellent service and staff that go above and beyond to help animals, Costs as much or less as any other vet clinic and is worth every penny.
Alejandro Gonzalez
8 Dec 2015
REPORT
Love this place, been taking my puppy there for the last 7 years and would not trust anyone else!
Rupret Huggenbottemless
27 Dec 2013
REPORT
I called for a price to have my Dog looked at for an excessive nasal mucus problem, they told me the base exam fee and meds would be on top and a biopsy, etc. it would require going next door to the b...
I called for a price to have my Dog looked at for an excessive nasal mucus problem, they told me the base exam fee and meds would be on top and a biopsy, etc. it would require going next door to the bank for a second mortgage, every vet in Sylvan is a crook, I use the vet in Olds, there actually large animal vets and dogs and cats are a second entity, so there very reasonable.
MK Dee
31 Jul 2012
REPORT
Unknowlegable staff, charge more than other clinics in Sylvan, gave the wrong and conflicting advice in more than one situation (one of which ended up in our dog becoming sicker), impersonal attitude ...
Unknowlegable staff, charge more than other clinics in Sylvan, gave the wrong and conflicting advice in more than one situation (one of which ended up in our dog becoming sicker), impersonal attitude from front desk staff, no break down of charges on bill or explanation of what your paying for, will try to get to authorize for surgery or sedation with explaining what is on the form, not willing to teach wrapping of wounds unlike the other clinic in town. All in all horrible service, advice, & attitude. Not to mention after leaving the clinic we've heard other stories about this business and their "F" Grade from the Better Business Bureau. I guess the proof lies with not only our family but with others too. Tsk Tsk. (P.S. Quotes are free anywhere you go. You can get one over the phone for heavens sake. This is supposed be a perk? Ha!)
Book an Appointment
Online booking unavailable
Please call
(403) 887-5700
Business Hours
Monday
Mon
08:00AM-17:30PM
Tuesday
Tue
08:00AM-17:30PM
Wednesday
Wed
08:00AM-17:30PM
Thursday
Thu
08:00AM-17:30PM
Friday
Fri
08:00AM-16:00PM
Saturday
Sat
09:00AM-13:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Is this your business?
CLAIM IT HEREIncorrect information? Let us know
Pathways Animal Clinic
Sylvan Lake, Alberta
Business Hours
Monday
08:00AM-17:30PM
Tuesday
08:00AM-17:30PM
Wednesday
08:00AM-17:30PM
Thursday
08:00AM-17:30PM
Friday
08:00AM-16:00PM
Saturday
09:00AM-13:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Katherina Cummins
22 Nov 2021
Took my dog in for full check up, shots ect… paid approx $365 Two weeks later I noticed a growth they were to examine on his face looked larger. I rebooked an appointment explained that he had just be...
Took my dog in for full check up, shots ect… paid approx $365 Two weeks later I noticed a growth they were to examine on his face looked larger. I rebooked an appointment explained that he had just been in and the spot had not been addressed as any concern to me. The staff told me there were no notes in his file at which time I said that’s unfortunate it got messed. They tried to charge me for looking at it and I told them I had to problem at all paying for a biopsy or treatment for the spot however to pay to look at it when they missed it two weeks earlier was a bit unprofessional. The front desk women said she was “sorry I felt this way” To which I responded that my feeling had nothing to do with the fact they were trying trying to charge me twice for something I had already requested be looked at and paid for a full check up. I said it was poor business practice. They tried to tell me it was a different vet than whom I saw that day. Again that’s not my concern. They work for the same vet, I paid for a full check up, requested the spot be looked at and they missed it. Will not return and sadly not the first review I have read after the fact this can happen at Pathways.
Rebecca Parsons
6 Aug 2018
Dr. Lillian and her team treat Dozer like a prince. I never feel any apprehension leaving him in their capable hands. At our last vet Doz put on the brakes outside the door but I can barely hold him b...
Dr. Lillian and her team treat Dozer like a prince. I never feel any apprehension leaving him in their capable hands. At our last vet Doz put on the brakes outside the door but I can barely hold him back from going to visit the ladies at Pathways.
JA Restrepo
28 Nov 2017
The service provided to my pets has been exceptional. The staff is courteous and knowledgeable.
NICOLE BUTT
4 Jul 2017
Pathways have been looking after my 3 poms compassionately for 8 years their level of care far exceeds anything I have ever received and being in the pet care industry for over 20 years myself I'd lik...
Pathways have been looking after my 3 poms compassionately for 8 years their level of care far exceeds anything I have ever received and being in the pet care industry for over 20 years myself I'd like to think I'm a better judge of care and character than the average pet owner 🐶
Brittany Libby
29 May 2017
Tried charging me an arm and leg for services for my puppy after being EXTREMELY rude and inneficient. The vet told me she couldn't control my dog (a 2 month old puppy) her husband called me several ...
Tried charging me an arm and leg for services for my puppy after being EXTREMELY rude and inneficient. The vet told me she couldn't control my dog (a 2 month old puppy) her husband called me several times screaming at me over the phone. I was disgusted by the whole experience. We got in a huge fight over the price and instead of reasoning with me she decided to send my bill to collections. Shes a terrible person. Dont go here.
Heidi P.
11 Mar 2017
I worked as a technician in Nova Scotia for years before coming to Alberta, I know the industry. I can honestly say this is the most caring group of veterinary professionals I have ever met.
Mr. Medaliun
10 Dec 2016
Absolutely the worst Vet I have ever visited in my life. Greedy and selfish above all else, extremely poor misguided diagnosis, didn't listen or seriously take into consideration the nature of the p...
Absolutely the worst Vet I have ever visited in my life. Greedy and selfish above all else, extremely poor misguided diagnosis, didn't listen or seriously take into consideration the nature of the problem described or symptoms. Just an awful awful establishment, avoid at all costs.
Ken Clyde
3 Jun 2016
This is a great place, excellent service and staff that go above and beyond to help animals, Costs as much or less as any other vet clinic and is worth every penny.
Alejandro Gonzalez
8 Dec 2015
Love this place, been taking my puppy there for the last 7 years and would not trust anyone else!
Rupret Huggenbottemless
27 Dec 2013
I called for a price to have my Dog looked at for an excessive nasal mucus problem, they told me the base exam fee and meds would be on top and a biopsy, etc. it would require going next door to the b...
I called for a price to have my Dog looked at for an excessive nasal mucus problem, they told me the base exam fee and meds would be on top and a biopsy, etc. it would require going next door to the bank for a second mortgage, every vet in Sylvan is a crook, I use the vet in Olds, there actually large animal vets and dogs and cats are a second entity, so there very reasonable.
MK Dee
31 Jul 2012
Unknowlegable staff, charge more than other clinics in Sylvan, gave the wrong and conflicting advice in more than one situation (one of which ended up in our dog becoming sicker), impersonal attitude ...
Unknowlegable staff, charge more than other clinics in Sylvan, gave the wrong and conflicting advice in more than one situation (one of which ended up in our dog becoming sicker), impersonal attitude from front desk staff, no break down of charges on bill or explanation of what your paying for, will try to get to authorize for surgery or sedation with explaining what is on the form, not willing to teach wrapping of wounds unlike the other clinic in town. All in all horrible service, advice, & attitude. Not to mention after leaving the clinic we've heard other stories about this business and their "F" Grade from the Better Business Bureau. I guess the proof lies with not only our family but with others too. Tsk Tsk. (P.S. Quotes are free anywhere you go. You can get one over the phone for heavens sake. This is supposed be a perk? Ha!)
Map
Is this your business?
CLAIM IT HEREIncorrect information? Let us know