30 Reviews

Metrotown Animal Hospital

Burnaby, British Columbia

General Info

Animal enthusiasts searching for veterinary assistance in Burnaby recognize Metrotown Animal Hospital as a well-established local institution. The clinic’s British Columbia location enables pet owners from nearby communities to access dependable medical services. Depending on individual cases, services might encompass routine checkups alongside pet vaccinations while also offering early disease screenings and diagnostic consultations. Metrotown Animal Hospital establishes an orderly and serene environment to reduce stress levels in both pets and their owners. The veterinary team throughout Burnaby manages an extensive range of medical needs including skin and coat concerns dental issues and mobility problems. The clinic possesses expertise in dealing with urgent conditions such as infections and digestive alterations even though wellness visits and preventive plans are standard offerings. Residents of British Columbia frequently depend on Metrotown Animal Hospital for assistance with challenging medical diagnoses and the management of senior pets with chronic conditions. Visitors frequently mention the clinic's communication style because it delivers messages in a straightforward and compassionate manner that people find easy to understand. Pet owners gain assurance through their decision-making processes regarding their animals. Numerous clients maintain long-term relationships because they experience dependable service while developing trust through extended interaction. The veterinary team possesses expertise in both routine and intricate animal health issues which enables them to effectively direct ongoing care programs. Metrotown Animal Hospital experiences ongoing expansion as increasing numbers of pet owners relocate to the Burnaby area or seek nearby veterinary services. Through its involvement in the local pet community the clinic establishes a network that promotes responsible ownership alongside dedicated animal care. An established practice in British Columbia stands as a dependable option for anyone seeking both routine and responsive veterinary services. The existence of Metrotown Animal Hospital provides a valued resource for people living in Burnaby and adjacent regions throughout British Columbia. The necessity for transparent and empathetic veterinary care remains constant across all client experiences from novice pet owners requesting guidance to experienced clients handling unique health challenges. This practice serves as a fundamental community role which it helps achieve.

Services

Boarding

Dental

House Calls

Laboratory

Surgery

Vaccinations

Reviews

Hannah M.

23 Jun 2019

REPORT

I had a wonderful experience here. The staff is friendly and competent and they take customer service very seriously. I will definitely be taking my rabbit here again for his nail trim and check-up.

Su M.

20 Mar 2019

REPORT

These people were fabulous! There were no over charges in fact he pulled an extra tooth without charging me. It was quite a drive from Maple Ridge to Metro town but wel worth it. I really like the way... Read More

Jennifer L.

19 Feb 2019

REPORT

First the positive, I gave one star for the affordable pricing and close location. The thing with Dr Hans, who owns this practice is he often recommends things your pet doesn't really need. Pushes for more so you end up paying more than quoted. So after just 4 visits in a short time frame I paid over $1000 easy. I wasn't too happy about it since the problem was on going and he kept insisting it was fleas when both cats were treated with Advantage II and we hadn't seen any sign of fleas, no fleas, no dirt. Not one flea. Second he doesn't really listen because he speaks as someone who knows it all, has seen it all and because of this can be patronizing and misses vital things. He kept doing the same treatment over and over (Advantage II wanting to double dose him in one month which I had negative feelings about, so instead they finally listened as I suspected more than fleas, I suggested mites). So in one month he was given Revolution on top of the Advantage II. Advantage II alone was not working for my cat and it got to the point where my cat lost around 5 pounds in 3 months, now he weighs next to nothing. Blood work was all good, thyroid good so it seemed odd but then I seen a parasite in his eye which was no doubt what it was. Freaked me out! I was told it never happened and he tried to make it seem as if either I was crazy or making it up.Yet when I had brought him in, the vet assistant also seen some worms in his left eye (completely different from what kind of worm I seen in his right). That's when I too seen the creamier coloured ones in his left eye! SO I was really disappointed for my cat who was suffering all this time, thousands of dollars later. To which the vet said, he's fine a if no big deal. Saying he's an older cat. Really!!! Older cats don't lose that much weight in that short of time, I know I've had this breed of cat before and never experienced these issues with him in older age. The worm I seen looked like a round worm which I discovered is very common in cats. Even though they were saying this doesn't happen here and asking me if I'd been to any tropical country. Apparently it is common worldwide (after doing research myself). What I think happened was he wasn't dewormed when I expressed concerns and I think he should have been. This is usually standard when the vet thinks fleas, also for kittens and older cats worms can be more of a problem. So these parasite progressed because as soon as I argued to give him Revolution instead of repeating the Advantage II, he started to show signs of improvement (fur started to look a bit better) also not losing more weight. Though he was still having issues with itching, severe discomfort, his behaviour was still at times moody and aggressive as he appeared constantly uncomfortable, shaking his head (though no sign of ear mites). The other vet there said roundworm can be missed in one analysis of the poop sample, but Dr Hans was like it's impossible since the didn't find any in the sample they went through. Telling me what I seen was a shadow but like I said both me and the vet assistant there seen the worms. They were not shadows, it was pretty obvious and it took the other vet 10 min to even see what we both easily had seen which concerned me. It's insulting to someone's intelligence when someone tells you what you seen was a shadow. The concept of a shadow doesn't even make sense to what I seen. Moving around in his eye, coiled in a figure 8 position. So I was pissed! The previous worm I had seen moving around in his right eye which is what made m bring him in, had changed 3 locations in his eye, moving very slowly till 15 min with the light left on it moved out of sight from his eye. This all while my cat was sitting still. I was unable to get a photo of it because I don't have a proper camera currently and no phone (lost). So bad timing. So I looked up a match of the worm online, the only one I could find that looked like what I had seen, and he insisted it was impossible. Meanwhile my cat has all the symptoms of the common parasite infection.You just don't think your own vet is going to mock you, smile and not believe you. Made me think something is wrong with him. My cat also hates him which is also concerning. I never seen my cat behave like that with any vet before. Dr Hans was like he's moody isn't he, I said I never seen him like this before. So I didn't like how he handled that, my cat could have died being he is 13 yrs old. I'm an educated person who's had cats since I was a kid and I never seen anything like this. My cats are indoors too but I know what I seen and the vet assistant seen it too. So we can't both be seeing 'shadows'. The whole experience has been a nightmare and Dr Hans acts like everything is normal including his severe weight loss. Something is off about this whole thing. He even applied Profender by dumping it on his long hair and not directly to the skin, inappropriate application for a topical. Read Less

Ralson C.

30 Jul 2018

REPORT

My 10 year old cat started showing signs of blood in his urine so I called this place to make an appointment. They gave me a slot the next day. I brought my cat Spencer and service was nice. My cat was surprisingly calm as he usually cries in his carrier. The doctor was very informative and explained lots of things. I like how he gave options and the costs and helped me decide on the priorities. I got the urine test and blood work and they gave me antibiotics for my cat. A small syringe to squeeze the liquid in his mouth. Reasonable charge. I use to live in vancouver and the vet in kits was giving me all these costs for other things. I like this vet and it's even better it's closer to me in Burnaby. Will be using this place from now on for my cat Read Less

Mila Wong

12 Jul 2018

REPORT

Good place. Nice people. Reasonable prices. M

Diana Ngo

26 May 2018

REPORT

Vet is not bad..but the old receptionist lady was going by the book and told us we'd need to pay for our 1st vet exam for our adopted cat from BCSPCA...even though we had the paper saying the 1st vet bill from most vet clinics within 3 days of adoption will be covered by BCSPCA. We brought the cat to this vet one day late because that's the earliest day they could take us in...but we took our cat in asap!! SO the receptionist consulted with the vet and they did take us in for free. But not happy with the service of the receptionist lady. We're going to other clinics elsewhere because we don't want to deal with this stern looking old receptionist who doesn't greet us with a smile and also gave us a hard time during this first visit! Read Less

Dan Harms

21 May 2018

REPORT

They come highly recommended by a friend who works closely with the Cat Coalition of BC. They are currently boarding my girlfriend's 2 cats while she has been dealing with the tail-end of a particularly hellish tenancy and relocation. I am Truly Grateful for your help during this brutal time. I hope to drop by for a visit with Loki and Aphrodite later today or tomorrow. Read Less

M1M1 333

30 Apr 2018

REPORT

I have been taking my poms here since they were puppies and so far I have been very satisfied with the service. I took my dogs to a different clinic in downtown Vancouver because it was closer distance and they were so awful and made me really appreciate this place and the drive doesn’t seem so bad anymore because I know my dogs are taken good care of every time. Read Less

kameronsun

22 Apr 2018

REPORT

alaways very attentive and the doctors are great!!

Nora M.

27 Mar 2018

REPORT

Amazing vet! Our Liz Lemon wasn't eating, drinking, had the shakes and wasn't walking much. when we contacted animal emergency they gave us a ridiculous wait time but metrotown vet managed to squeeze us in even though they didn't have any space till the following day.Both vets we dealt with were very kind and they're took excellent care of her. Their prices are great, very affordable.We've lived in Burnaby for four years and had been scared to switch vets after some horrible experiences but I think we've found our new vet and only a couple of blocks away! Read Less

Holmes Wang

3 Mar 2018

REPORT

Great service, great place, have been visiting for the last 5 years

Karina Howard

25 Jan 2018

REPORT

Friendly staff. Usually quiet when I go. Reasonable prices.

Chris Wilson

13 Dec 2017

REPORT

We have been taking our yellow lab puppy Cosmo to Metrotown Animal Hospital for 9 months now and I have been very impressed with their service - staff and vets are very good and fees are really reason... Read More

Celma L.

16 Nov 2017

REPORT

I have been taking my cat, Sneakers, to Dr Hans for almost 8 years. He is very knowledgeable and has a gentle temperament with Sneakers. Also, the pricing at this clinic is reasonable.A few years ago my co-worker was complaining that her vet in North Burnaby charged $980 to get her cat's teeth cleaned. She didn't believe me when I told her I paid approx. 1/3 what she paid. Since I rarely clean out my purse, I still had my invoice which I showed her. She was shocked and took a copy of it to show her vet.Also, Dr Hans is not pushy about treatment. He discusses all options and the costs associated with those options.His long time staff are super nice too. I definitely recommend Metrotown Animal Hospital to anyone looking for a vet. Read Less

Cassandra Robinson

5 Jul 2017

REPORT

Excellent vets. I have bringing my two kittens here (well they are cats now lol) for over 2 years. When I first came they gave me a "new kitten" kit, which was a backpack with a blanket inside and other things for my kittens. Also I would carry my cats in my arms into the vet (they are very well behaved) because I didn't have a carrier yet, and the nice receptionist gave me a brand new carrier for free! so caring and nice of them. The vet is very good at what he does and has helped my cats anytime I brought them in. Read Less

Conchita Alvero

17 May 2017

REPORT

Absolutely love this place, the Dr's are EXCELLENT and knowledgeable. My dogs are not afraid to go inside like other vet offices.

Brad Vandusen

19 Apr 2017

REPORT

My puppy has been coming here since we first got her. I wasn't able to take her here two times because they were booked and I had to see someone. My experience at the other place was horrible. When I came back they treated her again and properly controlled a situation health wise that the other vet caused to my dog. I would not come here to get my dogs nails trimmed as they aren't the best for that. (Always different lengths -some short some still long) But for all health issues of your pet they are very good and know what to do to help your animal. I won't make the mistake of going to another vet anytime in the near future! Read Less

Aurea Moreno

20 Mar 2017

REPORT

I should have read the bad reviews. What's the point of taking your sick dog to the vet when they don't want to make the effort in checking on them? If you love you animal do your research and go som... Read More

Tamara Parrales

20 Mar 2017

REPORT

Last week they prescribed antibiotics to my dog, she started feeling sick right away, took her just to make sure she was ok and they didn't bother to check her. Of course, because they only make mone... Read More

Carol MacDonald

8 Jan 2017

REPORT

Our family have been Client's of Dr Hans for many years. There is No one I would ever **entrust my pets with** Dr Hans is kind-caring- compassionate with EVERY pet that he sees. The Best Thank you Brian and Carol MacDonald In Memory of Shanaya -Pug also Sophie -Pug and Tiggy Remaining Family Cherie -Pug Abbeigh Exotic Shorthair Persian and Harley Behr 15 yr old Himalayan Thank You Dr Hans Read Less

Assmandrful

27 Oct 2016

REPORT

My experience at this place has always been good.

Raelene Switzer-Nakazato

27 Oct 2016

REPORT

Never had any issues with the doc- I find him to be very honest when it comes to recommended treatments and tests. Fair prices. Thanks for taking care of us for nearly 5 years :)

The Crazyredheadedgirl D.

16 Oct 2016

REPORT

Well...I have been going to Metrotown Vet for years with little issue up until my recent and most important visit. I have only ever taken my dog for vaccines, examinations and the like as they are most definitely known to be the most reasonably priced vet service in the area. However, most recently, my baby required a minor surgery and some dental cleaning. First, I was quoted $100 less then what it cost me which, I figured out later, was because I was quoted the exact dollar amount of the surgery and the dental work only without the added cost of the medications, sedation, IV solution, or taxes that would be charged as well. However, that doesn't concern me as I had signed a consent form indicating I would pay whatever I had to pay if It helped to save her life.What bothered me is when I went to pick her up, the young 'Sandy-blonde' haired woman at reception who I MUST note is NOT the same lady I dropped the dog off with (receptionist with the glasses who is usually there and has been there forever is very kind), but I digress...the aforementioned receptionist was SO incredibly RUDE I found it difficult to contain myself. Particularly when I mentioned the cost, there was a pause with retrieving my pet...as if to say you are not going to see your dog until your payment goes through...which is exactly how it "went down". I asked her some aftercare questions and she proceeded to speak to me like I was an idiot and not the trained health care professional I am who has a Baccalaureate degree in the Science of Nursing and 20 years of experience behind me. Instead, she provided me with a piece of paper with some aftercare instructions which she quickly folded in half with my receipt of payment and gave me a snarky "it's all written down on there". I couldn't leave fast enough.I was also told that if I picked my dog up prior to 7pm, I could speak with the vet about the procedure. I came in at 2:30 but was clearly disrupting the afternoon 'social' time as there were no other clients in the clinic but there were at least 3 receptionists hanging out behind the desk looking irritated and bothered by my sheer presence. No consult/report for this doggie Mom. It wasn't until I got home when I noticed that my dog's muzzle was extremely swollen which in itself would not have been so bad if there had not been a moderately sized laceration across the top of her nose from whatever type of 'tool' the vet used to stabilize her during, my guess is, the dental procedure. I took photos for documentation. YES I signed a consent form indicating I realize there are risks involved with surgeries, in saying that, being a health care provider, part of your responsibility is to be accountable for your work and that includes your mistakes. I realized then why the Vet decided not to come out and report off to me...because he did not want to be confronted with the concerns I might have had with the excessive swelling and the unecessary laceration on my dogs nose...I won't even go into the dried bloody mess left behind on the surgical site.So! You can see why I am giving Metrotown Veteranary Hospital only 1 star...I would prefer to give it only 1/2 a star but I don't think that's even an option. I do want to apologize to the receptionist with the glasses and the curly hair who has worked there for so long...this is absolutely NO reflection on you. You are clearly an animal enthusiast and I feel terrible leaving such a negative review for a place with which you are associated. However, such is life. My dog is my child and had this been a situation with a human child at a hospital...you can bet your bottom dollar there would be lawyers involved! Read Less

Vv X.

30 Jul 2016

REPORT

This is my first pet hospital so I don't have other hospitals to compare to. The vets are nice and they ask if you had any concerns when they check your pet. The receptionist/assistant who works on the weekend is great! She always helps put my dog on the weight scale as my dog tends to run away from it. And she always find ways to make sure my dog stay on the scale so she has a accurate reading. On a weekday I was taking my dog for a surgery, the assistant didn't help at all even though she saw me struggling with reading the weight due to my dog's constant movements... She just told me I needed to get a precise reading and stood there asked me to do it the fifth time without even looking... How frustrating, I worked in customer service before, isn't it the time you step in and help? Anyways, to make sure you get better services, I recommend you make an appointment on the weekend. :) Read Less

Tina Benoit

14 Apr 2016

REPORT

Absolutely the worse. Most unreliable and they have a LYING doctor. Do not trust them. They just want your money and give zero damn about you pet. This place makes me want to never visit another vet as i now have zero trust that they know what they are doing. I've brought my 2 cats here before to get a rabies vaccine shot as one of them goes outside in the summer and all the Indian doc. tried to do the entire time is try and sell me on 10 more vaccines FOR BOTH to add on top which all sound like nonsense. This is not the bad part. I agreed to 2 out of 10 vaccines he tried to sell me on and when it came to giving one of my cats a rabies shot, he couldnt do it. Yep. He was scared of my cat. My cat never scratches people especially strangers, (very very gentle and harmless girl) she only struggles away if she doesnt like being held down which this doctor absolutely failed to do and kept flinching and jumping away from her as my cat would make any quick movements to escape his grasp for the shot. I was staring at this in shock thinking, are you seriously afraid of a cat? So then he gave up. Yep. He told me to simply give her an oral medication when i got home (cause he couldnt even give that to her either lol. Guess he's that unexperienced with animals or something is not right here) anyway, so forget those shots he tried to sell, then i told him to do a check up on their health and if there was anything i had to worry about because one of my cat was born with heart murmur. So he asked me "ok, what do you want me to check on them?" I thought you charged for check ups for a reason? Do you not have a process to go through? Im not the one calling myself a doctor here so why do you ask me? So i say uhm, well first maybe the heart murmur!? He checks the heart beat and thats that, says its all good and yep still charged for this so called "check-up " in the end of it. Then before i leave he asked me what kind of food i give my cat. I say, Wellness Core which ive now switched to Orijen. Then he tells me how his expensive and awful "pedigree" cat food that he carries in his store is better. That's when i got really angry. I've done my research on cat food and you know what? He was trying to tell me that the cat food i give which contains zero wheat and zero meat by-products, than the food he was trying to sell me which has all of that very unhealthy stuff in it.. is better? What? Ah thats's right, for more cost on my bill. Even his desk lady looked at him with a face, knowingly that he was absolutely full of it. So yea. Don't come here. This happened to me last year and i still hold a grudge for how horrible they are. If you want a cheap vet, sure. But what does that say about how much you'll put into you pet? I cant get myself to bring my cats to another vet after this untrustworthy encounter. Read Less

LD Addington

25 Feb 2016

REPORT

Gentle and knowledgable Doctor. Had vaccinations and a spay done there for my golden retriever. The operation went well, no issues. By day two my dog was her normal happy self again. Extremely reasonable prices. The only vet I've found that has reasonable rates for surgery and visits. They were also recommended to me by another happy client. Read Less

Wendy C.

14 Nov 2015

REPORT

Went to a previous clinic when my dog was sneezing and puking non stop. The other clinic didn't know what they were doing and assured me that my dog has allergy or something is stuck in her throat. They gave her a allergy shot and it didn't help at all.Then we switched to this metrotown animal hospital where the doctor knew right away it wasn't allergy it was instead canine cough. They gave her a shot for her to feel better and the Dr. Gave her a shot in seconds. I was so amazed at the speed and my dog didn't feel any pain. Now she is well and feeling happier. :) Read Less

Yaxin L.

9 Aug 2015

REPORT

I got my dog's neutering surgery done here. That was my first visit and the price was very affordable. The surgery was around $130 and $15 for a ear tattoo. I paid around $150 after tax. My dog is totally recorvered now (10 days after the surgery ). And I'm very happy with the result and will come back if he needs update his shots. Read Less

Cynthia G.

22 Dec 2014

REPORT

I took my puppy (5 months) there for the first time to get his nails clipped. I was horrified when they took him to the back room and advised me to stay in a separate room while the did the deed. I decided to sneak up on them anyways and peak through the door (guess im a little over protective). I had specifically told them that I did not want my dogs nails to be cut off with a guillotine. They assured me that they would just file them down. As I peaked I could see the vet and an assistant wrestling him down (he's a puny dog: yorkie mix) and forcefully cutting his nails while he squirmed and squeeled in horror. Not only was he scared. But i could tell he was in pain 5 our of the 10 times when he cried out on each claw.The prices are affordable and cheap. But i will not be taking my dog back there if it means he has to go behind closed doors. They do not treat the animals very humanely. Read Less

Angela K.

14 Oct 2014

REPORT

I've only had good experiences with Metrotown Animal Hospital. I started bringing one of my cats here earlier this year and they've done an awesome job. Everything from dental work to minor infections, they've diagnosed correctly and made great recommendations. They don't overmedicate, and they don't pressure you to get unnecessary tests, which is more than I can say for other vets I've been to.Now let me tell you about the costs. This is what you call the affordable vet! No, they don't have a big fancy modern clinic. It's actually a very basic, not at all fancy, small clinic in South Burnaby. This way you're not paying for the costs of pricey office space, but instead just paying for your pets healthcare. When other vets gauge you with $60-$100 exam fees, Metrotown charges $25. Yes, I said $25. And I've received better care and results here than I did at my pets previous high end vet in Vancouver. Pretty ridiculous! If my other cat ever needs anything, I will definitely be bringing him here as well. Read Less

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FAQs

Where is Metrotown Animal Hospital located?

Metrotown Animal Hospital is located at 7602 Royal Oak Ave, NULL, Burnaby,NULL V5J 4K3. It's easily accessible to pet owners in the Burnaby area and surrounding communities.

What time does Metrotown Animal Hospital open and close each day?

Metrotown Animal Hospital is open Monday 08:00 AM - 20:00 PM, Tuesday 08:00 AM - 20:00 PM, Wednesday 08:00 AM - 20:00 PM, Thursday 08:00 AM - 20:00 PM, Friday 08:00 AM - 20:00 PM. On Saturdays, it's open 09:00 AM to 18:00 PM. On Sundays, it's open 09:00 AM to 16:00 PM.

Is Metrotown Animal Hospital open on Saturdays?

Yes, Metrotown Animal Hospital is open on Saturdays. Their Saturday hours are 09:00AM to 18:00 PM.

How can I book an appointment at Metrotown Animal Hospital?

You can book an appointment online with Metrotown Animal Hospital via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.

What services does Metrotown Animal Hospital offer?

Metrotown Animal Hospital in Burnaby offers a range of veterinary services, including Boarding, Dental, House Calls, Laboratory, Surgery. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.

Does Metrotown Animal Hospital offer vaccinations for pets?

Yes, Metrotown Animal Hospital provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Burnaby clinic.

Does Metrotown Animal Hospital offer pet dental care?

Absolutely. Metrotown Animal Hospital offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.

Does Metrotown Animal Hospital provide boarding or kennel services?

Yes, Metrotown Animal Hospital has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.

Do they perform spay/neuter surgeries at Metrotown Animal Hospital?

Metrotown Animal Hospital provides spaying and neutering services for pets. Their veterinary team in Burnaby has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.

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7602 Royal Oak Ave

Burnaby British Columbia V5J 4K3

Get Directions

http://metrotownanimalhospital.ca/

Business Hours

Monday

Mon

08:00AM-20:00PM

Tuesday

Tue

08:00AM-20:00PM

Wednesday

Wed

08:00AM-20:00PM

Thursday

Thu

08:00AM-20:00PM

Friday

Fri

08:00AM-20:00PM

Saturday

Sat

09:00AM-18:00PM

Sunday

Sun

09:00AM-16:00PM

Popular Hours

12p

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