South Burnaby Veterinary Hospital

We have been coming to this animal hospital for years and they are truly wonderful. The vets, the technicians and the staff are all very caring and helpful. One of our doggies recently has been having seizures, and he was seen by a few vets at the clinic. Dr Gravelings, Dr Armstrong and Dr Kates. They are all outstanding and caring. Especially Dr Kates, she shows a true passion in caring for animals and she was extremely patience and careful when she was examining my dog. She is very knowledgeable, understanding, and informative. She took the time to answer any of the concerns we had. And the way she communicates is non-judgemental and unbiased. We really feel that she has the heart for the animals and she really wants them to do well. We feel blessed to have found such a wonderful vet! And their vet technicians are also amazing. The one we encountered the most is Jennifer. She is very caring and gentle with our doggies. She is very helpful, and when we told her we were not comfortable bringing our doggie to Canada west for the neurology consultation because of the poor comments we saw online, she right away said she can help us forward the referral letter to a hospital of our choice. And the many small things that they have done, it really shows they care. I have seen some have mentioned here about their prices. All I can say is we have been to the metrotown animal hospital and some other animals clinics, and the South Burnaby vet is where we want my doggies to be. They treat everyone and animals with respect and care. Read Less

We've been taking our two cats here for five years, and are happy to give then a top rating. The staff are super friendly, the space is well designed, and the care is excellent. They also follow up with us after every appointment, to ensure that things are going smoothly, which we appreciate. Just a great team! Read Less

While the staff is very friendly, service is good, and the doctors qualified, I can't help but feel overcharged every. single. time. I go here. They give me zero information about whether the prescriptions are absolutely necessary, or just a recommendation. Last time I went, they charged me $85 for a medication that my dog didn't even need, and when I called to complain they then refused to offer a refund or even a future credit against a consultation. Their consultation fees are absolutely ridiculous, and I'm disappointed to read other reviews with similar experiences. I may need to look into a different vet hospital because I cannot sustain these unbelievable and unnecessary charges. Read Less

The veterinarians and technicians here are all amazing. When my cat was sick they did everything they could to make her feel better. The service is always polite and respectful as they take the time to acknowledge the people and the situation as individuals. I highly recommend South Burnaby! Read Less

This clinic saved our cats life! He was attacked by a large dog and close to death. The staff and Doctors at south Burnaby vet got us in immediately and went into full emergency mode. Thanks to them he is on the mend now and we have a great deal of gratitude for their competence and compassion. Read Less

This is the one to avoid when you are faced with an emergency decision for your pet.Consultation fee for five minute visit $80.00.   Quote for services was four times as much as other vets.  Yes, 4 times! This is not justifiable.  It is taking advantage of people.  I see other reviews that mention "transparent in pricing" and yet my daughter called about bringing her cat in and was told nothing about the consultation fee.  She waited forty minutes in the waiting room and had a five minute consult that resulted in an $80 bill.  I get that they aren't doing this for free but how do you justify $80 for five minutes. Read Less

Every time our family visits South Burnaby Veterinary Hospital, we are well taken care of. The doctors and staff are all friendly, knowledgable, and most importantly, compassionate. They give us everything we need to make the hard decisions for our pets, and they're with us every step of the way. I can't say enough about this incredibly talented and caring team. Read Less

You get what you paid for here! Some may claim they are expensive, but would you rather pay half the price for incompetency/half assed medical treatment or an experienced,loving,knowledgeable,professional, and caring vet? The quality of the service and knowledge here are top notch! This veterinary hospital cares about animals a lot! You can see the way they handle your pet! I am always comfortable knowing my dog is in good hands! If you care about your pet, this is the place to go! They treated my dog several times for different cases and she's always back to health after! Thank you so much for taking great care of my dog while she was there! Amber received lots of love from you ladies. Her ears are less inflamed now and she doesn't seems to be uncomfortable any longer! Will continue following medical advice for her till it endsRead Less

South Burnaby is and always will be the Best ever!!! I can never begin to Thank Dr Michelle Kates in Nov 2004 , we first met when my 3.5 month old ball of fluff Tiggy a Persian kitten went for his 1st visit . When Dr Kates met my boy she called him Mr Tigg's Hyper Trophic Cardiomyopathy/Asthma. I had 11 fabulous years with my boy.Read Less

I'll tell you what, those office assistants, especially Emilee, are amazing at what they do. The doc's are fantastic human beings, and the rest are amazing too. They do very good work here. The prices are fair and no one looks at me funny when I empty the bowl of candies into my pockets. Read Less

Do you every get that queezy new-pet owner feeling when you aren't 100% sure what is going on, or what is about to happen? That feeling goes away here! Dr. Gravling and vet tech (Madeline?) put me at ease. They were knowledgeable, friendly, and they treated my bunnies with love. This is especially important when your animal is part of the family! Thank you. Read Less

We have been clients of South Burnaby Veterinary Hospital for well over 16 years, and would never take our pets anywhere else. The staff are so kind and caring, and have always provided top-notch care to our cats. PS I think our tabby is a little bit in love with Dr. Graveling! Read Less

Good cat grooming experience. However I was sold a 6 month supply of flea advantage for $100 which was not what I needed at the time and I was unable to return it even though it had been untouched. Will be seeking grooming services elsewhere in the future. Read Less

The staff here are so kind and caring. They have been helpful for both our dog and cat, right up to and including when we had to make the painful decision to say goodbye to them. A really great place. Thank you! Read Less

We came here for 3 years until we moved. We still have many friends/family who go here. Recently we were forwarded an article on raw. They changed the title and made it very misleading. If we moved back, I wouldn't return to a vet that is so biased and manipulative. Very disappointed. Read Less

Couldn't recommend them more. - The vets are highly educated and take the time to look up or keep up to date with the latest studies relating to your pet's problem;- the assistants make time for you and follow-up conscientiously after appointments;- you get a thorough explanation of procedures that they recommend but also alternatives;- they are extremely transparent in pricing and can provide you with a detailed estimate prior to any procedure. Personally, we have had excellent experiences with Drs. Paes, Graveling and Carter. Read Less

Thank you for doing your best to take care of Max and trying make him better. Although we couldn't figure out the problem, you guys did your best making him comfortable during the hardest time of our lives. We really appreciate your efforts to cure him. Hes in a happy place now :) Read Less

My in-laws were watching our guinea pigs while we were away on a trip when they noticed that one wasn't eating, so they brought him into this vet. The vet was unable to diagnose the issue. They tried to get a scope or something into the guinea pig's mouth, but in that process he bit them twice. Guinea pigs do not bite unless they are extremely stressed or in a lot of pain, and we have never been bitten before. They sent my in-laws home with some critical care and unnecessary medicines. Three days later when we got home he was still extremely listless, unable to eat on his own, and barely eating with syringe feeding. We also found what we later learned was a cyst on his side. I called South Burnaby Vet hospital to get a quote for how much it would be to put him under and find out what was going on. They said they would call me back in the afternoon with an update and to provide a quote. Quite helpfully, she said that since their small animals specialist wasn't going to be in for a few days, that they would also discuss referrals with us. I'm so glad we didn't wait for that phone call. We brought him into the Capitol Hill vet that same day and they were able to take his temperature and look in his mouth with no issue. She also found a cancerous mass that the South Burnaby vet hadn't noticed and sadly we had to put our poor guinea pig down. If the vet at South Burnaby had noticed this when he was first brought in, he would have been spared days of pain and suffering.Then to add insult to injury, they never called us back that day with the update or the quote they had promised. Instead, South Burnaby called the next day to ask if we were going to bring the guinea pig in the next day even though I had told them that our guinea pig was really sick and we couldn't wait for their vet to come back. Read Less

Miss Mocha is always friendly EXCEPT at the vets... We have had her since she was 6 months old and has always received nothing but professional and friendly care from ALL the staff at South Burnaby! They always politely call to remind me when she is due for her shots and ask how she is doing. In 2012 when mocha was attacked by a pit bull in our neighbour hood at the time, it completely shook me up. The hospital was just closing for the night but luckily someone picked up the phone and spoke with me when they heard my desperate plea on the voicemail. They directed me to the ER in Vancouver for the night and promptly booked me an appointment the NEXT morning with Dr. Graveling (mochas favourite vet). After a long night with no sleep and worry we made our way to South Burnaby. The front desk woman noticed me having trouble getting mocha out of the car and popped out of the building to help me carry her in (I had a knee injury at the time and could barely walk myself). She helped me place her on one of the couches and proceeded to get me a cold glass of water (middle of summer time). She immediately tended to mocha and was keeping her calm while also taking a sneaky set of vitals, Dr. Graveling also came out and helped me take mocha into the exam room. They are so incredibly gentle and kind at this veterinary hospital! Recently mocha had a serious eye issue and Burnaby was closed at the time I noticed mochas problem eye. I again and to go to the ER they endorse, 3 days later I came in to see Dr. Graveling again. She gave a very thorough exam and actually figured out mocha had a bad anal gland as well, mocha looked so much more relaxed after the appointment (of course she was ready to get out of there though). Not to mention the other place put mocha on medicine that (as i said to the ER vet) has not worked for mocha recently, Dr. Graveling immediately put her on new medicine. She makes you feel understood, she also has a great was of explaining everything to you! If you want the best care for your fur babies please please please bring them to South Burnaby! It is a bit more pricey but not by much when you factor in the amount of passion, quality of care and professionalism these people have for your animal! They also sell treats, edible birthday cards for your pet, and vet approved wellness kibble and food. Call them today and book your consultation if you haven't already! Your fur baby will thank you! Read Less

The team at SBVH are amazing! The care is top notch, and the bedside manner is incredible. We are always well informed and it never feels rushed during our consultations. Our mini goldendoodle, Tootsie, is always in good hands with this incredible team. Thank you! Read Less

Very sweet staff, and the atmosphere is so relaxing. They're professional, warm and seem to really care for your pet. We met with Doctor Graveling and she was wonderful! They called us the next day to check in on things, and Doctor Graveling even called a few days after to see how our doggy was getting along :) small things like that meant so much during that stressful time. It's a little pricy, but they're not pushy at all! Really appreciated all their help! Read Less

Full stop one of the best vets I've heard of and personally visited. i've had a few pets over the years that have needed a vet, this one will get my future business.After going to another vet, my dog got the better service, care and treatment here.The staff were all very friendly and understood the conditions upon which my dog needed to have for his visit. (He's a very friendly but over-excitable dog that we're working on) and let me know when a room was available to bring him inside to be alone.They were very conscientious about how much everything would cost for diagnosis and lab work, it was explained clearly and I was given options on which procedures were more urgent than others. Of course, I did everything for my pup. :) If you love your animal, you'd be hard pressed to find better elsewhere.I wish I'd come here first. Read Less

I had previously been taking my 3 month kitten to a vet down the street who I wasn't too thrilled about. I always drive by a South Burnaby vets and had heard great things from friends who are clients of theirs. Just a couple days ago I took my kitten in for his second round of shots and was so impressed with the care and service I received. The front desk staff were all friendly and welcoming and Sherrilynn (sorry if misspelled) took us in to the exam room and played with our kitten and took all his information down before Dr Buxton came in. She was extremely friendly and very professional. After about 10-15 minutes, Dr Buxton came in and examined out kitten and guided us through every second of it. She is a very sweet and caring person who clearly loves what she does!We had arrived 20 min late for our appointment but they took us in with no problems and even stayed late to finish up with us. Another nice lady whose name I don't know (short hair) kindly led us to the door afterwards while giving us many useful pointers on our young kitten. Overall my first impression of South Burnaby was greater than I ever imagined and I can definitely see many years to come with them! Read Less

I brought my pet because she got a swollen, teary eye. After inspecting her, the vet was vague of what was wrong with her. I tried my best to understand what he was saying with his heavy Middle-East accent (no offence), but I couldn't get any of it. Even when he wrote down the list of shots that "may" help reduce the swelling, I asked him if they were necessary, but he was also vague about it. I asked him to slowly clarify it. But all I got was the same unclear answer. Overall, I was really disappointed after visiting for the first time. The reviews didn't help at all. Indeed, I won't go there again. Read Less

Dr Buxton and her staff took very good care of our cat. He needed shots and nails to be clipped and they drew blood as he's now 8 yrs old and considered a senior. Dr Buxton explained the pros and cons of annual vs every 2 or 3 yrs vaccinations and was not pushy about doing it so often. I like their approach and calm demeanour. The premises was clean and professional.  Barb Read Less

We have a dog, we have tried different vets in the last 2 years, we finally tried South Burnaby Vet Hospital and loved it, the Dr's are really nice and always willing to answer questions.  NOT too pushy like other vets we've tried. Reception was also really friendly.  I will agree with other review that its a little more expensive than other vets I've been to.  but also open 7 days a week.. The clinic is large, great waiting area a section for animal food, treats and other useful stuff for your pets. Read Less

I have been taking my cat here for 3 years.  All the staff here are friendly, patient, understanding and big animal lovers.  Regular check ups as well as emergency care is top notch.  I also recently boarded my cat here and they were fantastic.  Prices here are on par with other vet care in the province.  Owning an animal is expensive and vet care is no exception.  Having used a cheap vet before and been provided with questionable medical care I would never skimp on a vet visit again.Without a doubt South Burnaby Vet Hospital is the best in the Metro Vancouver. Read Less

I've been taking my dog to the vet here for about a year now. I think they provide great service and they're so good with my dog, who isn't the easiest beast to handle, but they're so expensive. Last year, treating a couple of minor ailments cost nearly $600 in diagnosis and tests and drugs. It might have been more, but I pleaded poverty when they suggested some tests, and they agreed that some tests might not be necessary.They do however, have a very new and clean facility, and they do have some off-street parking at the clinic. But still, I'm doing my best to keep my dog healthy to avoid those big vet bills... and doing my research before going to the vet.Sigh. Maybe it's just best to try and keep a straight face when the clerk names a figure, and remember that this is just one of those pet-owning things... Read Less