Clients of mine who purchased a toy Maltipoo took their puppy to Merecroft as it had some recurring diarrhea with blood and had vomited and collapsed, to weak to eat or drink. This was obviously stressful for new puppy owners and they went to the clinic already in a panic. When they called me they were very upset as the veterinarian had told them that their puppy was not going to make it and would likely be dead within 24 hrs. The recommendation was to take the puppy to Canada West as it likely had parvovirus or , but would likely not survive the trip. This diagnosis was made with a visual inspection (lethargic - calling it underweight), temperature (was normal) and heart rate (also normal). I spoke with the vet on the phone and explained this was a simple case of hypoglycemia that the puppy was dehydrated and had low-blood sugar. The vet hung up on me. You read that right, they would not listen to the breeder and presented no solutions other than "this dog is sick and going to die" and hung up on me. My clients were in distress and this clinic displayed no compassion or professionalism at all so I had no choice but to have them bring the puppy to my vet in Abbotsford who had a completely different diagnosis. To put everyone at ease we did the parvo test, took about 10 minutes to show negative. We put her on the drip overnight and they fed her a development soft puppy food. We did blood work and gave anti-biotic. The very next day she was back to normal, soft but formed stool - no blood seen since, lots of energy and gained 2 oz, or 11% body mass increase. After 2 days her stool is normal and she is eating and drinking fine with no signs of anything wrong. My vet said we would only need Canada West if she had a severe liver shunt, as the rest of her bloodwork was normal and to retest her in 2 weeks. I called the Merecroft Clinic to make my report and voice my concerns to the owner. They didn't seem to care and the owner never called me back. Totally unprofessional and I will be telling all my breeders, clients and Mr. Google to avoid this place. Read Less

Clients of mine who purchased a toy Maltipoo took their puppy to Merecroft as it had some recurring diarrhea with blood and had vomited and collapsed, to weak to eat or drink. This was obviously stressful for new puppy owners and they went to the clinic already in a panic. When they called me they were very upset as the veterinarian had told them that their puppy was not going to make it and would likely be dead within 24 hrs. The recommendation was to take the puppy to Canada West as it likely had parvovirus or , but would likely not survive the trip. This diagnosis was made with a visual inspection (lethargic - calling it underweight), temperature (was normal) and heart rate (also normal). I spoke with the vet on the phone and explained this was a simple case of hypoglycemia that the puppy was dehydrated and had low-blood sugar. The vet hung up on me. You read that right, they would not listen to the breeder and presented no solutions other than "this dog is sick and going to die" and hung up on me. My clients were in distress and this clinic displayed no compassion or professionalism at all so I had no choice but to have them bring the puppy to my vet in Abbotsford who had a completely different diagnosis. To put everyone at ease we did the parvo test, took about 10 minutes to show negative. We put her on the drip overnight and they fed her a development soft puppy food. We did blood work and gave anti-biotic. The very next day she was back to normal, soft but formed stool - no blood seen since, lots of energy and gained 2 oz, or 11% body mass increase. After 2 days her stool is normal and she is eating and drinking fine with no signs of anything wrong. My vet said we would only need Canada West if she had a severe liver shunt, as the rest of her bloodwork was normal and to retest her in 2 weeks. I called the Merecroft Clinic to make my report and voice my concerns to the owner. They didn't seem to care and the owner never called me back. Totally unprofessional and I will be telling all my breeders, clients and Mr. Google to avoid this place. Read Less

Clients of mine who purchased a toy Maltipoo took their puppy to Merecroft as it had some recurring diarrhea with blood and had vomited and collapsed, to weak to eat or drink. This was obviously stressful for new puppy owners and they went to the clinic already in a panic. When they called me they were very upset as the veterinarian had told them that their puppy was not going to make it and would likely be dead within 24 hrs. The recommendation was to take the puppy to Canada West as it likely had parvovirus or , but would likely not survive the trip. This diagnosis was made with a visual inspection (lethargic - calling it underweight), temperature (was normal) and heart rate (also normal). I spoke with the vet on the phone and explained this was a simple case of hypoglycemia that the puppy was dehydrated and had low-blood sugar. The vet hung up on me. You read that right, they would not listen to the breeder and presented no solutions other than "this dog is sick and going to die" and hung up on me. My clients were in distress and this clinic displayed no compassion or professionalism at all so I had no choice but to have them bring the puppy to my vet in Abbotsford who had a completely different diagnosis. To put everyone at ease we did the parvo test, took about 10 minutes to show negative. We put her on the drip overnight and they fed her a development soft puppy food. We did blood work and gave anti-biotic. The very next day she was back to normal, soft but formed stool - no blood seen since, lots of energy and gained 2 oz, or 11% body mass increase. After 2 days her stool is normal and she is eating and drinking fine with no signs of anything wrong. My vet said we would only need Canada West if she had a severe liver shunt, as the rest of her bloodwork was normal and to retest her in 2 weeks. I called the Merecroft Clinic to make my report and voice my concerns to the owner. They didn't seem to care and the owner never called me back. Totally unprofessional and I will be telling all my breeders, clients and Mr. Google to avoid this place. Read Less

This is one of the best clinics I have ever had the privilege of going to. The kindness and compassion of all the staff is felt in every single animal they look after, and not just ones brought in for appointments but like my Sophie who was there for a year. She was loved and cared for until the time came for us to meet. thank you for all that you do! Read Less

A recent email, thanks Dave! (Oct 3, 2016) "Hi Dr Kwong You probably don't remember me - on Saturday of the July long weekend we were fortunate enough to get an appointment to see you. One of our dogs, a chocolate lab called Numo had suddenly become lame in one of her front legs the previous day and was complaining when anyone approached her. I was most impressed with how you handled her and diagnosed she had a neck strain. It took a long time for Numo to get better (you said it could take a month) and now she is. We chose not to renew the Robaxin that you prescribed .. but when she lapsed after a couple weeks we put her back on it and it has made a world of difference. I have researched your background on your web site and notice the emphasis on an integrated, holistic, rehabilitation approach which explains why I was so impressed with your handling of Numo. Thank you so much for your services. Thanks again so much Dave Robbins, Vancouver, BCRead Less