Wife called Thursday pm about pick-up medicine for pet. Drove 36 miles (return) that Friday to pick-up - the office is closed on Fridays. Would have been professional and considerate if the Secretary would have mentioned they were closed on Fridays when we spoke Thursday just the day before. Drove (36 miles return) the following Thursday to pick up medicine. We arrived at exactly 12:01 pm - Their window sign says gone for lunch - back @ 12:30pm. We waited until 1:30pm when the Secretary returned from lunch. Secretary was quite annoyed and said "We have a right to have lunch too you know". Wife said your sign says "Back at 12:30pm - it is now past 1:30pm". Secretary now says: "It is an old sign and that she had changed the sign to say back @ 1:30pm - but the sign arrows must have moved to show 12:30pm. News flash the the hour arrow might fall downwards but not very likely upwards. This business had 4 customers come try the door after 12:30pm, all made a negative comment before they left. The good thing is this business will go broke, then hopefully the new Owner(s) will hire responsible Staff, or at least train their staff. I feel that Rude Employees that tell little lies have no business being employed as front counter people. We have been a Chase Veterinary customer for a number of years but they are making it very hard to shop local. Very dis-satisfied - wasted about 4 hours of my life because why ? Read Less