Cheam View Veterinary Hospital

Terrible place, price gouging and abusive . Never are you allowed to go with your fur baby to the exam room but all other placed let you, very suspicoius . They make up prices as they go along, the vet will be nice to your face then goes to the back room and starts laughing. Pure scum. Read Less

Do not bring your pet here. To say Cheam Vet as well as everyone at the front desk was the most unprofessional veterinarian clinic I have ever dealt with is an aggressive understatement. I first brought my cat in 2.5 weeks ago for an emergency. It was 6am and I had no other option as they were the only open options and I thought she was choking. She was kept in for the day and it was ruled that he had no idea what was wrong ($1000 later) sent home with pills for her stomach and pain. A couple of days ago I noticed she was acting funny and I suspected her vision was lost. I brought her in to Cheam again as they had just done fresh blood work and x-rays so it made sense to do so. She was sent home not long after and I was told that yes her vision was gone and that they had no idea why. Was given some drops for her eyes and told to check in again. I then brought her for a second opinion the next day at her normal vet. I was told many things that were wrong with her and that Cheam should have told me to begin with. But to top it all off her blood pressure was immensely high and that that is one of the main reasons for sudden vision loss. Cheam did not do a blood pressure test and that should have been one of the first things they did. My normal vet told me that I should get them to transfer papers over to them immediately. Including doctors notes and that it is my right to have all of them. They warned me that they have had difficulty with getting paper transfers from Cheam in the past. So I immediately phoned them and asked them for them. They sent over the blood work. I then called back immediately while still at my normal vets; asking for the X-rays and doctors notes. They said they would send them by the end of the day. Nothing. So I gave them until the next morning. Still nothing. So I drove in myself and asked the woman at the front counter. She eventually sent the X-rays after a couple of hours but excluded the doctors notes. My vet told me he needed those notes as they are vital. So on day two of attempting to get the notes my regular vet reception tells me they will try. They were hung up on. So I call. They take my number and tell me they will send them ASAP. It’s now day three, my cat is still blind and I need doctors notes. So I call at 9am. The woman who answered was very nice and told me that she had just come on shift and this was the first she had heard of it. But that I may need to call back a few times if I’m wanting to get the notes as they are sometimes like that. So I wait two hours and call again. A different woman answers listens to who I’am and hangs up. I call again. No answer. I call three times with no answer. Then on the fourth time they pretend they can’t hear anything on the phone. They do that three times. So I have someone else call from their phone to see if they answer. They do. They tell them that the doctor is on vacation and took off on vacation directly after treating my cat. That they legally have 5 days to give doctors notes. My friend asks why it’s so Difficult to email over important notes. They then tell her that “sometimes we don’t take notes.” To which she responds that that is their job and they should always be taking notes. They give her attitude and hang up. So I give it a half hour and call back. They answer. I’m mad at this point, very mad. The conversation lasted about 10 minutes. In that time they told me “you were told he’s sick.” I said “ I thought you said vacation, get your story straight.” She then tells me “I think this is less about your cat and more about your ego.” I tell her I just want the notes for my vet. She says “if your vet is so great he wouldn’t need some other doctors notes.” At this point im losing my mind and screaming at this woman. I told her I planned on going to the news with this. Her response was “go to the news they’re just going to laugh at you.” Many other things were said and I had some choice words that I would never usually say to any sort of reception or customer service. In the end she hung up on me. Two hours later I got an email with the doctors notes to send over to my regular vet. Not only did I have to literally scream at these people to get what I’m legally entitled too but they did not do their job in detecting what they should have immediately. Her blood pressure. I’m sickened, saddened and disgusted. And trust me, I will be going to the news with this. And we can see who is laughing then. Read Less

Dont go to this place. ourdog Luna has a oeration and 1 week later eveloped a post op infection. Took the dog in for a check. Nothing was noticed 3 days later getting stiches removed Luna had a bad infection. and we got charged 275.00 for something not noticed by the surgeon. They denied responsability. It was clearly negligent as infection not noticed. Bd attitude. DO NOT GO THERE. Read Less