Told them our cats back was bothering him so they felt his stomach and said hes constipated and has a fever. Didnt examine his back at all. He pooped and his fever went away so we thought all was well but now our cat has an absess so bad that his skin is decaying from being unnoticed for the past week. They wanted 580 dollars just to put him on IVs to hydrate him due to not eating or drinking because of his fever. This wouldnt have even fixed the problem that they somehow couldnt notice. Took him to cottonwood vet and I am only paying 800 dollars for IVs, a major surgery, anaesthetic, antibiotics and many other things that are needed for the issue he has due to Family Pets lack of knowledge and caring. Go to cottonwood vet! Do not go here. They do not care about pets. Read Less

Called on a Sunday night to take my German Shepherd in who had an infection from a cat bite. Called ahead and was told they were open until 11. So I drive over and the place is lit up like a Christmas tree with the front doors locked. Ended up standing there for 25 minutes banging on the glass with no sign of life. There is a number listed on the door for Abbotsford so I call to see if they have any info for what’s going on. Their answer (paraphrased) was ‘Yeah, we get calls every week for this. Don’t know what their deal is, not very reliable for evening emergencies’. Never did get ahold of anyone, no signs and they knew I was coming. Read Less

I brought my extremely sick cat into Family Pet Hospital. A lot of tests x-rays blood work etc had to be wrong to find out the issue. They were extremely professional and seemed to genuinely care about my pet. I am extremely low income and because of that you're very kind and generous and giving me discounts on the things that they could just count. In the end I had to put my pet down, as they were putting her to sleep both me and my daughter wept. As I looked up at the doctor he had an extremely sad look on his face he said this was the worst part of the job he was extremely sorry for what had to be done. When I came back after I had my animal cremated to pick up the ashes professional polite generous and genuinely cared how we were doing. I strongly recommend family pet hospital to anybody that loves their animals they are extremely talented professional and they all have big hearts. Read Less

Our first time here. Our daughters little chihuahua hurt his leg. We brought him in and dr grewal was wonderful with him. My husband told him he made a friend for life. Teddy walked out not limping   Very happy with the care he received. Thankyou very much Read Less

Amazing vet, had concerns with my kitten after surgery, brought him in and was seen to right away, the ladies are always so helpful! Dr.Singh was very patient with me and answered my questions. Hands down best vet in town! Read Less

Don’t let the 5 star reviews fool you. It reeks like urine throughout the whole building and it’s dirty. The vet we saw could barely speak English, I didn’t understand anything he was saying. Waste of money and waste of time. Read Less

I have been using the services of Family Pet Hospital for over 5 years now. Dr. Raj and his team have always been absolutely wonderful and truly do care for the animals. Duchess and Zuess are well taken care of! Their prices are very fair as well. Thank you. Joe Hafner (The trailer rental guy) Read Less

With my dog we weren't sure what was wrong, and she had issues walking, both times within a year I was charged for imagery, radiology, and blood work. At the end of both assessment's he cameback to say he was not sure what the issue is, but it may be neurological. I paid the man over 800.00 for no answers. I would recommend them for a quick fix or medication but anything serious get a second opinion. Read Less

I have been seeing the Doctors at the clinic for 7 years since I moved here and have nothing but excellent excellent service and results from the clinic. The staff have been very accommodating as my animals are indoor outdoor cats and have had some serious injuries requiring many surgeries and overnight to week long stays. They have always healed perfectly and yes the clinic may have a medical smell but I am a Doctor also and know of the difficulty of maintaining an aseptic area when animals are involved so find that a small issue as tells us are doing what they need to keeping the clinic clean. As for comments on demeanour of the Doctors that is simply their personality, as have gotten to know them and are personable and knowledgeable, and simply do what needs to be done. I have zero reservations on anyone wanting to attend the clinic and this is my very first posting on any media as feel since been treating patients myself for over 25 years, have a good understanding of how important relationships are in medicine. Thank you for all your excellent attentive care to my pets. Read Less

Got my dog neutered was great service for him. But when I went to pick him up they were cleaning with strong cleaner that I found it hard to breath in there. I was in the waiting room my poor dog was exposed to all that chemicals. On the drive home all I can smell is that chemical smell on him and I can't give him a bath, and now I have a headache too Read Less

Family pet hospital saved my kitty's life, four days ago my cat came down with some sort of infection with a fever of 105.5. The vet and staff acted swiftly gave him fluids and antibiotics via IV and kept him 3 days in total 2 of which we didn't have to pay for. They were so sweet and caring not only to my Duke which is extremely important but also to my husband and I. They let us come in to check on him and called us every night with updates before they went home. Would recommend them to anyone. Read Less

I have been dealing with FPH for 10 yrs. I gave my trust over to them dozens of times. From surgeries to check ups to x-rays to medication, to preventative care to standing by as I said goodbye to my beloved pets. Understanding, helpful, compassionate, and best of all my dogs and cats have never feared being treated. That's what and why I decided to switch vets yrs ago. My one girl started being fearful of going to the vet. So I gave this practice a shot and my girl wasn't afraid. So I bring the entire gang in. Read Less

Worst vet we've ever been to.  We brought our 15 month old puppy in for stiffness in her neck.  She was checked over, blood work was done as well as iv fluids to help bring her temperature down.  When we came to pick her up, the Dr. asked if she had been spayed (which was clearly marked with a check mark when my wife filled out the paperwork) and then asked if she had arthritis because she was 15 years old.  All we were told was that she had 'inflammation' but we were never given a straight answer as to what was inflamed.  We followed up with our regular clinic when they opened and then we finally got the right answers.  Unfortunately too late for our little one.  Do not bring your pet here!!! Read Less

Experience was quick, to the point and cold...my puppy needed his anal glands expressed, not a pleasant experience by any means I'm sure. Receptionist didn't smile once, say hello, or offer any expressions whatsoever (possible robot). Filled out a form and was quickly ushered into a waiting room. Vet came in, asked the problem, lubed up and 'expressed' his anal glands in record time. Pretty gross and very discomforting to my pup. Vet didn't even pet my dog once or offer a nice word. Gave him an antihistamine shot and then ushered me to the counter to pay. Was given my 68$ invoice and left promptly. I don't mind the express service, in fact it can be rather nice at times. I do believe a little kindness, compassion and overall customer service is something that should be necessary in this kind of a workplace. I would gladly pay a bit more for better care, or at least the pretense, that they do truly care about my pets well being. Would not go back unless there was an absolute emergency and my car happens to break down Across the street from their clinic. Read Less

I can only rate a 4 as I have had just one experience with them but if that one visit is any indication, they will be the new doctor for my very aging dog! It was last night, got home after a long work day and dinner our with my partner to find that something was wrong with my girl, an American Cocker Spaniel named Dakota. Having moved here only a few months ago I have not sourced out an adequate vet so we have been driving back into the lower Mainland to her regular vet if needed. However, when I got home from a long day at work and dinner out with my boyfriend I realized that her chronic ear infection had flared up and she was in a lot of pain. In addition, she was listless and something just was off. I quickly googled vets in the area but it seems all out here close by 5:30pm and if I wanted assistance I would have to call their emergency line or drive into Langley with her. Given she was rolling her head on the floor and crying I knew I couldn't keep her calm enough for that long drive. Instead, I happened upon this place and I am delighted I did! I phoned and despite the doctor being ready to leave they welcomed us in and waited for our arrival. The receptionist was lovely and quickly had me fill out the required forms and got the doctor. The doctor was wonderful, clearly understood what was going on and didn't suggest any extra tests or expenses. Just gave her what we needed and was so very kind and gentle and voila - that was it. She came home relieved of her pain, new ear meds and slept wonderfully all night. Read Less

My spouse brought in his cat due to the cat having urinary tract issues. The vet mentioned passingly that the kidneys were "slightly enlarged", but when asked if it was something of concern, dismissed it. The vet prescribed Clavaseptin without mentioning the side effects. One such side effect is renal failure for cats. The cats symptoms continued to progress. On day 6 of being on the medication, the cat was brought in once again, and the owner insisted on bloodwork. Initially, the owner was told that they would know the results of the bloodwork the next day within 24 hours, and that they would call the owner. They neglected to call the owner, and the bloodwork took 2 days total. Meanwhile, the cat was in extreme discomfort and pain. The results of the bloodwork was renal failure, and the vet insisted that with a treatment that would cost 600 dollars, the cat "might have a chance."After researching renal failure and getting second opinions from other vets, it was discovered that nothing can actually stop renal failure at that stage. The vet at Family Pet hospital was simply trying to gain more money off of the owner on false promises. The cat, who initially had only minor urinary tract issues and "slightly enlarged" kidneys, passed away 10 days after the initial treatments, from a complication which was a known side effect of the prescription. Read Less