Our kitten was recently hit by a car and passed away. They let us sit with her until we were ready and handled all the cremation and paw prints for us. They were very sensitive to our needs/feelings and even sent us a Sympathy card in the mail. Fantastic service. Read Less

The vibe I got from this vet is that it is straight up all business and only business. My 14.75 year old dog was lethargic, loss of appetite and water, almost immobile, barely had any strength to stand. Upon discovering this at 1:00 am, I rushed her to this vet and met Dr. Dhaliwal. He took her from me and examined her in a private room without me. Not sure if this is common practice but I've been to six vets in the Vancouver lower mainland, three in Calgary, and only his examination of my dog was done without me present in the room to educate or inform me of what was wrong with my dog. He didn't ask me any questions at all. After 3-4 minutes, I asked the vet tech if I can be present in the room with her when he examines her, as this is what I am used to with my other vets. He lets me in the room only after the examination was done, and he said my dog was severely dehydrated, needed to get IV fluid needed injection to flush out the fluid in her lungs, needed x-ray, needed blood work, and needed to stay over night. Long story short, I couldn't agree with some of the work that "needed" to be done, paying the $900 ESTIMATED quote he gave me for things that I didn't think she needed based on what I know about my dog's history, he just simply stated "well she's going to die. She's an old dog, 14-15." I was shocked. He never mentioned if she was in pain, so I asked him to inject the water in her back (camel sac?) so I can take her home because I'd rather she passes with me next to her than locked in a crate. My other vets gave me options to choose from, so luckily I already knew about the camel sac option and I do not think Dr. Dhaliwal would've informed me of that option since it is a MUCH more cheaper alternative to an overnight stay with IV fluid. Also, why would I shell out $900 for that, especially if she's going to pass?! Any reasonable person would not dump $1k on a dying dog if the procedures would not help with the quality of her life. Fast forward, went to another vet two days later, he looked perplexed and bewildered as to why this doctor would state that she was dying when her health was improving significantly. It's been eight days since I've seen this vet and my dog is back to her regular health with no additional treatments or x-rays required. She's 80-90% recovered. TL;DR Dr. Dhaliwahl insisted I shell out $900~ on my dog. After questioning/challenging his reasons for each charge, he simply stated "she's going to die" anyway. Personal experience. I would highly NOT recommend. But he seemed nice, not rude, when I refuted against his recommendations, so thank you. Vet techs and receptionists were super nice too. Thanks. 5/30/18 Update after almost a year: my dog is still doing great and alive, going on to 16 this summer! Read Less

Our little yorkie was very sick this past week, and after receiving treatment at another hospital, was only getting worse. My family and I brought him in on March 24 at 1 am. We were immediately greeted before entering the building, and my dog was taken in immediately to see Dr. Dhaliwal. The doctor, as well as the front staff, were very comforting and welcoming and understood the severity of the situation. Dr. Dhaliwal gave us realistic information rather than false hope and gave us his personal opinion on my dog's condition. He didn't want to charge my family more money for care that at this point he knew would not work, but he did give us this option if we wanted. Dr. Dhaliwal actually ended up not charging us for some of the treatment we received. In the end, our dog began taking his last breaths before we started the euthanasia. Although not much could have made this moment a good one, Dr. Dhaliwal was very comforting and was very concerned for the well-being of our dog. The front staff were very understanding, welcoming and sensitive to the state we were all in. I have never been to a vet that was more concerned about my dog than the money. We are very thankful that our little guy passed away surrounded not only by his family, but by very caring staff. Read Less

I took my dog in on a stat holiday and was given immediate treatment. Everybody there was very friendly and very understanding of the situation that was going on. My dog was well examined and given medication and after a hour she was in perfect condition.they also forwarded the information to her regular vet and also did a follow up call the next day which meant alot.there was no hidden fees or big charges on the bill of any kind. I will forever appreciate their kindness and will recommend them to all my friends. Read Less

Went here in the middle of the night after our cat stepped into a candle we had only just put out. They were able to wash out all the wax from her fur and took good care of her. The vets were nicer than our regular vet. Read Less

One of the few vet clinics open when most places are closed. After visiting and calling multiple clinics, some of which only took appointments, and others which had 2 hour waits, we went in at 2:45 on a Saturday and got help immediately. My dog had some sort of eye infection, and after a quick test, got some eye drops to treat it. There's a dog in the lobby who might bark at you though, so if you're not a dog person just be aware. Cost for the exam is $55, and they have an emergency fee of $65, so the total price can be a bit steep, but if your dog is in trouble then it's no good waiting for days to find a cheaper clinic. Read Less

I am so frustrated with their services... My puppy was crying so badly and asking for the help but they just sent me home with oral antibiotics. Therefore we lost one more day and now my lovely little puppy is dying in another hospital under IV even though we are still fighting till the end... Chances are so little... Temperature has dropped and at another hospital they can't help it. Central Animal Emergency should have started with IV right away. I am so heartbroken... Update: Well, the reason was that the puppy was got bitten by his mother and they just did a very poor examination not checking skin under the fur. The puppy was very fluffy and they even didn't think to check it. Didn't I pay exactly for examination that night? The puppy has died on my husband's hands 2 weeks later.... Read Less

Took my cat there at night due to a swollen eye with discharge. Got a dye test done and the vet said no tear. The procedure was supposed to be simple but he was in and out of the exam room because he forgot this and that. He couldn't even get the dye out of the test tube on first attempt. The vet seemed unprofessional and inexperienced. That got me worried but there was really no choice during off hours. Two days later, took my cat to another vet again because of no improvement. Got another dye test done and confirmed there was a tear. This time, the vet knows what he's doing, unlike the one at Central Animal Emergency Clinic. Extremely frustrated with the experience at the emergency clinic. My cat was wrongly diagnosed and they charged me for it! Please do not take your pets there! Read Less

Staff are well trained and get things done efficiently with minimal stress to animal. They took 5 minutes to administer 3 different fluids to my cat and returned him to me loosely wrapped in a towel with zero hissing and zero kicking. I call that success. Read Less

Took my pug there for emergency last year. They saved his life! Yes it's expensive. And why 5 stars? they are almost a 24 hours animal hospital while the others are closed, and I am NOT gonna take my dog's life for granted by Waiting the other hospital to be open and just to save $$. Because life is over money. So they were there for help. And my BB got healed very quickly! I am so happy. Thank God. And their after service is also amazing, after my BB returned to home they still call us to follow up his situation and guide us how to bring back his appetites. I am so touch by that, and why I left the review a year after, because I see people giving them bad reviews just saying they charged too much. But seriously for me and my family, life is over money. Read Less

I got a phone call while I was at work from my sister telling me I needed to come home. Found my dog barely moving. Took her here as it was the only one open at the time. The receptionist was pleasant but when we saw the vet he sat there and yelled and belittled us because he said we were neglecting our dog. She was super old and lost a lot of weight but was still eating and was at our regular vet regularly. He threatened to call the spca and told us we should be in trouble for animal cruelty. Even after we told him she was old and has hip problems he demanded we put her down now and he was gonna go get the needle. When he left the room my dog lifted her head and looked at us smiled then rested her head back down and passed away before he came back. I still got charged a few hundred to see the vet ect. Would give this place 0 stars if I could. We drove to Langley the next time when we needed a late night vet and they were wonderful. Read Less

They were able to help my cat with the issue but they were very pushy trying to get him to stay over night (quoted 900-2000) when he clearly didn't need to stay over night. They're totally trying to get more money from me. And the way the were handling my cat was disgusting. So aggressive and rough when my cat is only 8 pounds and is the kindest animal ever. He was so traumatised by the experience and peed himself a few times which he's never ever done before Please don't take you're animal here unless you absolutely need to. Read Less

Central Animal Emergency Clinic is an amazing animal hospital. My dog Rocky was treated at this animal hospital and this animal hospital saved my dog's life. My dog was extremely sick prior to coming here and Doctor Pavittar Basi, Doctor Dhaliwal, and Doctor Sekhon all played a part in saving Rocky's life and I will forever be grateful for what they have done! Thank you so much for being such a great animal hospital. Read Less

Excellent and speedy care. I'm an experienced cat owner who has seen enough to be able to treat a few things at home. My younger cat was choking on firm plastic from a bottle cap wrapping, and had the plastic lodged in his esophagus where I couldn't remove it (despite my best efforts involving a towel, strategic 'sit-on-but-don't-crush' maneuvering (you learn this with toddlers at home, I guess), and several scratches and hard bites. The cat was vomiting and trying to scratch his own face with his paws in distress, but the clinic staff rushed to help when we arrived and the vet was able to quickly remove the obstruction. He explained the options beforehand, and afterwards said how good it was we got in early (preventing damage to his esophagus and stomach apparently as the plastic was quite rigid and sharp), and I'm really appreciative of their help. The bill was a bit more than I expected, but I'd honestly mentally budgeted for it to be more than it even was on the way over. You have to consider with a place like this that they're working night shifts and paying a full staff to be capable of rapid response for whatever shows up, so I wasn't too shocked by the cost. Everyone was lovely and we were home within 40 minutes including the drive. The gentleman who met us at the counter was particularly kind, I found, and the staff member who told us about pet insurance (I asked) was very knowledgeable. Other reviews here have been poor, I understand, but we had a really good experience and I'm happy we are home with everyone well after an unexpected dinner time scare. Read Less

I took my dog there a few months ago b/c I thought he might have staff infection. Turns out it was only hot spots. Cost me $250 for hot spots. $35 of which is for a razor trim around the sore area. I thought that's ridiculous, I can get a full groom done for $55. Unless your pet is dying, do not take them there - they will stiff you outrageous fees. Lesson Learned. Read Less

I took my cat here for a medical emergency a few weeks ago. The front desk employees are nice but my cat came back traumatized after one day. They did not treat her very well. They charged $700 for one day of small procedures to relieve constipation that ended up not being relieved. They wanted her for another day and wanted to charge even more. I later took my cat to the Port Coquitlam Animal hospital where they are charging $700 for 2.5 days and are extremely patient. Seems to be a bit of a money grab pet hospital. Read Less

I went into the hospital last night around 10:30pm. My dog had a tick for the first time in her life, and it was my first time seeing a tick. I was panicked and scared, so was my dog . I went in, and they took her into the room. Then, I saw a sign emergency flat rate '$65 + all other fees' so I told the front desk lady that I could not afford it , so I would just come back next morning. The front desk lady went into the room, and I could see her in distance, whispering something to the nurse, and the nurse brought my dog out, saying we could not find a tick. There were 3 people surrounding my dog looking for a tick ( I let them know the exact location), and they could not find it? So.. it sounded like they were trying to brush us off because we said we'd come next morning. So I went in to the room, and showed them the tick, and they were like 'oh yea, there is a tick' and 3 people stood, staring at me without a word. It was awkward, and they looked like they were type of people who would do nothing without getting paid. Getting charged around $160 for a tick removal was absurd. Read Less

Not positive. After spending the evening with friends, my wife and I returned home to find our cat in extreme distress. Panicked, we caught a cab to the closest available vet. Perhaps because our usual vet has such a gentle touch, the rough manner in which this vet handled our cat was quite shocking. Thankfully he didn't handle our cat for long. After less than a minute of "inspecting" our cat he left and spent the next ten minutes putting together an estimate. Long story short, the cat had a UTI and needed a catheter. After paying a portion of the bill we went outside to call a cab, only to find that they had locked the door behind us. They called the next day to tell us that the cat was able to urinate on his own and we could come pick him up. I'm not sure what they saw, but he did not urinate one single time after we brought him home. Luckily it was normal business hours and we were able to bring him to our regular vet. He again needed a catheter and spent a week there before he was well. Even still, a week at the regular vet and actually curing him cost significantly less than one night at this place and not curing him at all. I give them two stars because they did get our cat through the night, I can't deny that. But every other aspect of our experience was so overwhelmingly negative that I can not recommend them unless you have absolutely no other choice. Read Less

My Dog was in a tragic accident, on Boxing day leaving myself and my 5 year old in shock, we went to a vets in New West and were told my little boy was not going to make it, However take him to the Central Animal clinic, where there may be a chance but its not hopeful. Upon arrival the vet took a look at him and advised us we were lucky, there were no broken bones and he was stable, however he would be left in overnight. At 7.30 another vet taking over advised there would be a blood transfusion as he was bleeding internally, he had gone down hill they quoted me a price of 613, I had already paid 650 for the X-rays and pain medication. I heard nothing I called at 10.00 pm , my dog was doing good, and the vet said" i cannot see any problems but the the internal bleeding, but he is fine. I called at 6.33 was told by the receptionist my dog had died, didn't have the time as the notes were not int he system. I arrived at 10.40 to see my dog still no vet explaining the measures taken, still I don't know, just excuses. Please don't take your animals here, very unprofessional, very expensive. and a lack of profesionalism  and reassurance. Always air on the side of caution , there is  no certainty in life. 1600 dollars later and still in the dark as to the methods used to keep my 5 year boy alive . I did complain the vet blamed his staff rather than taking ownership, offered to reimburse the money or at least help as a single mother 1600 a lot of money I haven't heard back another grandiose statement that doesn't come to fruition. Maybe I'm wrong but I've been brought up to say what you mean and mean what you say. Money grabbing organization that care little for people or their animals . Read Less

Absolutely horrible! Do NOT go here! If you want shoddy work from totally under qualified people who call themselves vets who most likely bought their license online or from a 3rd world country, then this is the place. Yes it might be convenient, yes, it might be after hours, but if you don't care about the treatment and care of your pet, then I agree with TH, this really is a place for animals to go to die. We took out dog there for a gauge to the lower eye lid due to rough play from another dog at doggy day care. The stitch work was crap and even worse was when we went back to get them out. The "vet" on staff was rough and lacked any skill in removing them making me think I should have done it myself. We will never go back and I encourage any pet owner to make the drive to a different place. Your pet is worth it. Read Less

I took my 9month old boston terrier here the other night as he could not walk properly was not eating or his usual perky self his heart rate was low and his eyes were not responding. they gave me the diagnosis that he must of consumed something toxic they put him on IV and flushed his system over night and when i can to pick him up at 30 he was looking and acting like his usual self. They saved my little guys life i truly think he would not be here today if it weren't for there services. people should be thankful there is vets out there that dedicate there time to be there after hours. yes they will hook up to an IV and do anything necassary to help your pet...is that not what a vet is for....and i no most people do say oh well wait a little longer see how my pet is doing....now you cant blame a vet if you dont take your animal in right away at the first signs of distress. I did not get rushed they even let me pay my bill in the morning as i did not bring enough with me. I was in tears and scared and they comforted me and reassured me he was in great hands and that he was... now a day and a half later my little guy is back to eating drinking and bouncing off the walls.. thank you so much for all your great services be proud of your self. I never really use this site but i had to let people no that the unfortunate reviews are nothing to go by. I will bring my pet here again if need be "hopefully not" Read Less

shame on the ppl who never left there neutral or positive reviews for this place ! Too the ppl who left negative reviews I believe the demise of your pet is partially your fault as you waited to long, and or ignored warning signs after words. some cases are tragic. if u did not receive ur pet from a professional breeder you should never expect full health quality ! I brought my Brussels Griffon/yorkie in with a serious anal gland absess, my dog is 2 years and roughly 6 lbs unaltered(unnueterd). he has a collapsing trachea ive corrected with diet thou its still an issue when he needs to be sedated. This was all brought up to the vet at central at 2 am. money is not issue for me.. i did put it on my credit card . i knew kreechers ordeal would be expensive.I made the mistake of reading the reviews on yelp while he was under.. thought id never see him again cause of you negative nancys!14 days later after ups and down and sleepless nights cause im a paranoid freak and countless vet call too both oxford and central he had his sutchers removed and was so happy to see the staff of central!brussels griffons are emotionally sensitive and when i did have his anal glands expressed he hated the vet ever since  and i only used that vet from then on for anal gland expression .. cause he wouldnt let her come near ... he had to be held in blanket ..This vet did an amazing job i had him looked at by our main vet and they said they did a great job and kreecher got to keep his anal gland. Often times they need to be removed. expensive but worth it.. but thats what there services are.. to sit around for odd hours to save our pets when no one else can.if you know someone who had happy endings with central inform them too share there story with the public. The public must know central is trustwothy and talented !Thank you central !if your considering bringing your fur babe in i hope my review calms your nerves.. as i wish i had someone to calm mine.. never prayed to god till that day ! Read Less

I believe this is a place animals go to die. They do not have the staff to care for the number of animals they receive in a night and then they rush you out the door in the morning when they close whether your animal is fit to leave. My dog was sick when he went there but he was deathly ill when we went to pick him up in the am. No one called us through the night to let us know that he had gotten worse. After leaving my husband was forced to bang on the clinic doors to let him back in as our dog could not breathe. I felt we were rushed into putting him down as we had no other option (either take him and he may suffocate or put him down now as the clinic closed an hour ago). Do not take your pet here if they need serious attention! Read Less

They did some emergency surgery to save one of our cats that had a urinary tract infection late at night.  The service was good and the cat did fine, however late night service is very expensive (over $1,000 for a single visit in our case), and you need to pick up your pet first thing in the morning to transfer to a regular vet. Read Less

I can't speak from experience from having my pet taken there, only what I've heard by others who have taken their pets there, which is 10/10 times something negative. I "know" this clinic in other ways and would never take my pet there UNLESS it was dying and they were the closest by miles. Also they kick you out at 8am and you have to take your pet somewhere else. They also don't send the treatment history with owners who are transferring their pet from there to another clinic, so that clinic has to wait HOURS before getting the notes on what was done while the pet was with them. What meds were given at what dose and when? When is the next one due? What treatment did you perform? And if there are x-rays you have to wait for those too. They close at 8, and I think everyone just drops what they're doing at 8 as well instead of staying to make sure clinics who require this important information receive it.Also don't think the quality of care and lack of education/common sense/experience is worth the large amount of $$$ you will be paying. Unless it's a life or death situation, make the longer trip to either the Animal Emergency Clinic of the Fraser Valley in Langley (shorter trip now thanks to the bridge!) or the Canada West Veterinary Specialists & Critial Care (they have an emergency ward now!) - they have hospitals so your pet can stay all day/as long as needed. Read Less