Comox Valley Animal Hospital
Courtenay, British Columbia
General Info
BCVMA Accredited Hospital, Medicine, Soft Tissue and Orthopedic Surgery, Dentistry, Radiology and Ultrasound, Endoscopy and ECG., Full In-house Laboratory, Diet and Nutrition Consultations, Pet Foods, Behaviour Consulting.
Reviews
Rachel
24 Jul 2023
REPORT
Some major issues with front desk staff communication... reading other reviews this seems to be a common issue. I placed an order for a medication refill on Saturday and was told all was taken care of...
Some major issues with front desk staff communication... reading other reviews this seems to be a common issue. I placed an order for a medication refill on Saturday and was told all was taken care of and that I should call in on Monday to confirm pickup date - called on Monday and the person who actually places the orders had no idea I even called or tried to order. Cut off is 1pm for ordering medicine which I missed because again I was never informed, so now my order is being placed 4 full days late. Was also told one business week was enough time to order refills and was later informed it will actually be up to 10 business days.... (This medication expires rather quickly so I cannot order too far in advance)
For people who's pets require daily medications, I recommend calling two weeks in advance and calling back again the next day to make sure your order is actually placed... Will be looking into other vet clinics in the area, very disappointing as this place had been highly recommended. My pet requires this medication twice daily and I'm now facing the possibility of fully running out due to this confusion and lack of communication between the staff members. They didn't even offer the other brand of this medication which they carry in-house as a hold-over option until the correct brand arrives until I brought it up myself.
The staff member I spoke to on Monday offered nothing to correct the situation only explained that her and the staff member from Saturday work opposite shifts so the best she can do is leave a note for the other staff member in hopes that this doesn't happen again. I'd like to use a stronger work but all I will say is.... Yikes.
Ralf Korus
10 Jul 2018
REPORT
Friendly staff, great Doctors. I wish I could say our furbabies like coming here.
C P
21 May 2018
REPORT
I highly recommend this clinic. Absolutely awesome! Dr. Sacha is the first vet to successfully treat my pet's health issue.
Sean P
18 May 2018
REPORT
Took our 8 puppies there. Staff was friendly and accommodating. Prices more than fair. Vet was very knowledgeable and helpful. Will continue to take my future litters only here.
Doug Chinnery
10 May 2018
REPORT
Most of our interactions are when Dr Dave comes to Hornby Island to see the island animals. He's fantastic. Recently we had to bring our cat to the Comox location and it was just as great.
valerie marchand
11 Apr 2018
REPORT
I volunteer for a cat rescue who depend on the wonderful people who work at Comox Valley Animal Hospital. The most caring group of people I admire for their sevice of caring.
Lisa Torgerson
22 Mar 2018
REPORT
The BEST Veterinary Clinic on East Vancouver Island! Incredibly caring staff and fanatic prices!
Lisa Pedneault
22 Mar 2018
REPORT
The BEST Veterinary Clinic on East Vancouver Island! Incredibly caring staff and fanatic prices!
Shelly Fayant
1 Jan 2018
REPORT
Incredible staff, very compassionate and understanding. They took us in without hesitation and helped my old friend out in her time of need. She did not make it, the staff helped us through this proce...
Incredible staff, very compassionate and understanding. They took us in without hesitation and helped my old friend out in her time of need. She did not make it, the staff helped us through this process very respectfully. I would recommend this animal hospital to anyone who needs a great Veterinarian.
Scott Melville
1 Dec 2017
REPORT
We have just moved to the Comox Valley and required a Vet for our dog Sevens. This practice was recommended by our previous Vet in Victoria. We were extremely pleased with the excellent and personab...
We have just moved to the Comox Valley and required a Vet for our dog Sevens. This practice was recommended by our previous Vet in Victoria. We were extremely pleased with the excellent and personable service we received by all of the staff. I highly recommend these veterinarians.
Josh Lepinsky
27 May 2017
REPORT
The staff here made euthanizing our old furry family member just a bit easier. Highly considerate folks who helped my pet along with her journey in a comfortable and respectful way. It was not our ...
The staff here made euthanizing our old furry family member just a bit easier. Highly considerate folks who helped my pet along with her journey in a comfortable and respectful way. It was not our regular vet and our first time there but they made us feel like family and were highly empathetic. Thank you for understanding our pain and needs while being affordable and accessible.
Shauna McRae
14 Apr 2017
REPORT
They were very sensitive to not only my Dog, but to me. I would highly recommend this vet to anyone who wants excellent and affordable pet care.
Rick Harrison
24 Mar 2017
REPORT
Doctors Dave & Sasha as well as front staff are excellent. We have been with them since they opened their practice in the valley. Highly recommended.
Gail Challoner
1 Feb 2017
REPORT
Super staff, kind, caring and knowledgeable. They happily answer all questions so you know exactly what the options are <3. They care about their human clients too!
Alice Ripper
27 Jan 2017
REPORT
great staff helpful people
Tristan Hamersley
19 Jan 2017
REPORT
Michelle Alksne
17 Jan 2017
REPORT
Amazing staff .... Very friendly, with very fast service. They've rescued my baby many times after she had needed imitate attention. THANK YOU SO MUCH
Amy Powell
16 Jan 2017
REPORT
AMAZING vet. I switched over from another vet in Courtenay and was very happy with the staff and service here. I had an emergency this morning with my 4 month old hamster and they handled it quickly a...
AMAZING vet. I switched over from another vet in Courtenay and was very happy with the staff and service here. I had an emergency this morning with my 4 month old hamster and they handled it quickly and professionally. I am now a life time client
Bryan Baker
26 Nov 2016
REPORT
Cindy Lennox
26 Aug 2016
REPORT
Best veterinary hospital there is. All the vets are amazing, Dr. Briggs has a special place in our hearts. She has helped us thru some very difficult times
Yolanda MacLaren
26 Jul 2016
REPORT
CVAH takes care of all our rescue ferrets with VI Fert, Dr. Dave is incredible and a great resource for our rescue team!
Kathie French
16 Jul 2016
REPORT
Took Bogie for a tumour removal, he's old a 1999 model and I was told he may not make it through the surgery by vets in Nanaimo, you and all your support Staff are amazing. Thankyou so much. He is ...
Took Bogie for a tumour removal, he's old a 1999 model and I was told he may not make it through the surgery by vets in Nanaimo, you and all your support Staff are amazing. Thankyou so much. He is healthy and happy what great care and attention, recommending highly
David Shewchuk
28 Apr 2016
REPORT
On a Saturday afternoon my dog became very distressed with his irritated "spaniel ears". One call to Comox Valley Animal Hospital and we were able to take him in immediately for some much needed care...
On a Saturday afternoon my dog became very distressed with his irritated "spaniel ears". One call to Comox Valley Animal Hospital and we were able to take him in immediately for some much needed care. He was very happy and so were we. Great vets and nice staff.
Eva Wenckert Wetzel
15 Aug 2015
REPORT
Dr. Dave is sensitive to the client, lets you know the alternatives but does not push services that you do not want. He is kind to the animals as well as to the owners. You won't feel that he talks ...
Dr. Dave is sensitive to the client, lets you know the alternatives but does not push services that you do not want. He is kind to the animals as well as to the owners. You won't feel that he talks down to you. The Comox Valley Animal Hospital also does a lot of charity work. I am involved with the Hornby Island Cats. We help people afford to spay and neuter their cats. CVAH has squeezed in a client more than once. We deeply appreciate that and the reasonably priced services provided.
Daniel S.
18 Mar 2011
REPORT
When we moved to the Comox Valley six years ago we researched potential veterinarians to provide health care services for our two dogs. Dr. Phillipson and his staff were highly recommended to us.Our e...
When we moved to the Comox Valley six years ago we researched potential veterinarians to provide health care services for our two dogs. Dr. Phillipson and his staff were highly recommended to us.Our experience to date has been extremely positive. When our pets needed medical attention the staff were very caring and supportive. The medical attention was professionally administered.We have no hesitation in recommending Dr. Phillipson and the Comox Velley Animal Hospital.
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Book an Appointment
Online booking unavailable
Please call
(250) 339-2511
Business Hours
Monday
Mon
08:00AM-17:00PM
Tuesday
Tue
08:00AM-20:00PM
Wednesday
Wed
08:00AM-17:00PM
Thursday
Thu
08:00AM-17:00PM
Friday
Fri
08:00AM-17:00PM
Saturday
Sat
09:00AM-16:00PM
Popular Hours
Closed on Sunday
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Closed on {{popularHourDay.text}}
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Comox Valley Animal Hospital
Courtenay, British Columbia
General Info
BCVMA Accredited Hospital, Medicine, Soft Tissue and Orthopedic Surgery, Dentistry, Radiology and Ultrasound, Endoscopy and ECG., Full In-house Laboratory, Diet and Nutrition Consultations, Pet Foods, Behaviour Consulting.
Business Hours
Monday
08:00AM-17:00PM
Tuesday
08:00AM-20:00PM
Wednesday
08:00AM-17:00PM
Thursday
08:00AM-17:00PM
Friday
08:00AM-17:00PM
Saturday
09:00AM-16:00PM
Popular Hours
Closed on Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Rachel
24 Jul 2023
Some major issues with front desk staff communication... reading other reviews this seems to be a common issue. I placed an order for a medication refill on Saturday and was told all was taken care of...
Some major issues with front desk staff communication... reading other reviews this seems to be a common issue. I placed an order for a medication refill on Saturday and was told all was taken care of and that I should call in on Monday to confirm pickup date - called on Monday and the person who actually places the orders had no idea I even called or tried to order. Cut off is 1pm for ordering medicine which I missed because again I was never informed, so now my order is being placed 4 full days late. Was also told one business week was enough time to order refills and was later informed it will actually be up to 10 business days.... (This medication expires rather quickly so I cannot order too far in advance)
For people who's pets require daily medications, I recommend calling two weeks in advance and calling back again the next day to make sure your order is actually placed... Will be looking into other vet clinics in the area, very disappointing as this place had been highly recommended. My pet requires this medication twice daily and I'm now facing the possibility of fully running out due to this confusion and lack of communication between the staff members. They didn't even offer the other brand of this medication which they carry in-house as a hold-over option until the correct brand arrives until I brought it up myself.
The staff member I spoke to on Monday offered nothing to correct the situation only explained that her and the staff member from Saturday work opposite shifts so the best she can do is leave a note for the other staff member in hopes that this doesn't happen again. I'd like to use a stronger work but all I will say is.... Yikes.
Ralf Korus
10 Jul 2018
Friendly staff, great Doctors. I wish I could say our furbabies like coming here.
C P
21 May 2018
I highly recommend this clinic. Absolutely awesome! Dr. Sacha is the first vet to successfully treat my pet's health issue.
Sean P
18 May 2018
Took our 8 puppies there. Staff was friendly and accommodating. Prices more than fair. Vet was very knowledgeable and helpful. Will continue to take my future litters only here.
Doug Chinnery
10 May 2018
Most of our interactions are when Dr Dave comes to Hornby Island to see the island animals. He's fantastic. Recently we had to bring our cat to the Comox location and it was just as great.
valerie marchand
11 Apr 2018
I volunteer for a cat rescue who depend on the wonderful people who work at Comox Valley Animal Hospital. The most caring group of people I admire for their sevice of caring.
Lisa Torgerson
22 Mar 2018
The BEST Veterinary Clinic on East Vancouver Island! Incredibly caring staff and fanatic prices!
Lisa Pedneault
22 Mar 2018
The BEST Veterinary Clinic on East Vancouver Island! Incredibly caring staff and fanatic prices!
Shelly Fayant
1 Jan 2018
Incredible staff, very compassionate and understanding. They took us in without hesitation and helped my old friend out in her time of need. She did not make it, the staff helped us through this proce...
Incredible staff, very compassionate and understanding. They took us in without hesitation and helped my old friend out in her time of need. She did not make it, the staff helped us through this process very respectfully. I would recommend this animal hospital to anyone who needs a great Veterinarian.
Scott Melville
1 Dec 2017
We have just moved to the Comox Valley and required a Vet for our dog Sevens. This practice was recommended by our previous Vet in Victoria. We were extremely pleased with the excellent and personab...
We have just moved to the Comox Valley and required a Vet for our dog Sevens. This practice was recommended by our previous Vet in Victoria. We were extremely pleased with the excellent and personable service we received by all of the staff. I highly recommend these veterinarians.
Josh Lepinsky
27 May 2017
The staff here made euthanizing our old furry family member just a bit easier. Highly considerate folks who helped my pet along with her journey in a comfortable and respectful way. It was not our ...
The staff here made euthanizing our old furry family member just a bit easier. Highly considerate folks who helped my pet along with her journey in a comfortable and respectful way. It was not our regular vet and our first time there but they made us feel like family and were highly empathetic. Thank you for understanding our pain and needs while being affordable and accessible.
Shauna McRae
14 Apr 2017
They were very sensitive to not only my Dog, but to me. I would highly recommend this vet to anyone who wants excellent and affordable pet care.
Rick Harrison
24 Mar 2017
Doctors Dave & Sasha as well as front staff are excellent. We have been with them since they opened their practice in the valley. Highly recommended.
Gail Challoner
1 Feb 2017
Super staff, kind, caring and knowledgeable. They happily answer all questions so you know exactly what the options are <3. They care about their human clients too!
Alice Ripper
27 Jan 2017
great staff helpful people
Tristan Hamersley
19 Jan 2017
Michelle Alksne
17 Jan 2017
Amazing staff .... Very friendly, with very fast service. They've rescued my baby many times after she had needed imitate attention. THANK YOU SO MUCH
Amy Powell
16 Jan 2017
AMAZING vet. I switched over from another vet in Courtenay and was very happy with the staff and service here. I had an emergency this morning with my 4 month old hamster and they handled it quickly a...
AMAZING vet. I switched over from another vet in Courtenay and was very happy with the staff and service here. I had an emergency this morning with my 4 month old hamster and they handled it quickly and professionally. I am now a life time client
Bryan Baker
26 Nov 2016
Cindy Lennox
26 Aug 2016
Best veterinary hospital there is. All the vets are amazing, Dr. Briggs has a special place in our hearts. She has helped us thru some very difficult times
Yolanda MacLaren
26 Jul 2016
CVAH takes care of all our rescue ferrets with VI Fert, Dr. Dave is incredible and a great resource for our rescue team!
Kathie French
16 Jul 2016
Took Bogie for a tumour removal, he's old a 1999 model and I was told he may not make it through the surgery by vets in Nanaimo, you and all your support Staff are amazing. Thankyou so much. He is ...
Took Bogie for a tumour removal, he's old a 1999 model and I was told he may not make it through the surgery by vets in Nanaimo, you and all your support Staff are amazing. Thankyou so much. He is healthy and happy what great care and attention, recommending highly
David Shewchuk
28 Apr 2016
On a Saturday afternoon my dog became very distressed with his irritated "spaniel ears". One call to Comox Valley Animal Hospital and we were able to take him in immediately for some much needed care...
On a Saturday afternoon my dog became very distressed with his irritated "spaniel ears". One call to Comox Valley Animal Hospital and we were able to take him in immediately for some much needed care. He was very happy and so were we. Great vets and nice staff.
Eva Wenckert Wetzel
15 Aug 2015
Dr. Dave is sensitive to the client, lets you know the alternatives but does not push services that you do not want. He is kind to the animals as well as to the owners. You won't feel that he talks ...
Dr. Dave is sensitive to the client, lets you know the alternatives but does not push services that you do not want. He is kind to the animals as well as to the owners. You won't feel that he talks down to you. The Comox Valley Animal Hospital also does a lot of charity work. I am involved with the Hornby Island Cats. We help people afford to spay and neuter their cats. CVAH has squeezed in a client more than once. We deeply appreciate that and the reasonably priced services provided.
Daniel S.
18 Mar 2011
When we moved to the Comox Valley six years ago we researched potential veterinarians to provide health care services for our two dogs. Dr. Phillipson and his staff were highly recommended to us.Our e...
When we moved to the Comox Valley six years ago we researched potential veterinarians to provide health care services for our two dogs. Dr. Phillipson and his staff were highly recommended to us.Our experience to date has been extremely positive. When our pets needed medical attention the staff were very caring and supportive. The medical attention was professionally administered.We have no hesitation in recommending Dr. Phillipson and the Comox Velley Animal Hospital.
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