Absolutely amazing. We have been taking our animals hear for over 20 years never had a problem with them. They are very professional. It is always so sad to have to put an animal down but they make it easier and doing the right thing for the animal. Read Less

This is a wonderful facility staffed by caring people. We've always found them to be thoughtful and helpful, taking the time to explain what's going on with our pets. Their fish, though, I think that thing wants to eat me. Read Less

Incredibly caring and compassionate for both human and animal family members. They provided a safe and trusting place for us when it was time for my Wesley to pass. Thank you, you are all amazing people who made this difficult time a little bit easier. Read Less

Van Isle Veterinary Hospital has completely changed how I feel about vets. In fact, I used to dread everything about taking my dogs to the vet. However, thanks to their fantastic and friendly staff, great atmosphere, and immediately obvious ability to help your pet, I am now completely at ease. Over the past five years Van Isle has earned both my dogs and my complete trust. Read Less

We have been customers with Van Isle Vet clinic since we moved out to the island 2 1/2 years ago and brought all of our three dogs to them. We thought they were a great vet to have right up until today, when we were held up in a traffic accident and arrived 10 minutes late to our appointment for our puppy to have her last set of vaccinations. Even though we’ve always have had to wait 20 to 30 min to be seen by the vets in the past, because we were 10 minutes late, we were turned away and made to book another appointment. We were extremely disappointed as we’ve been loyal customers from the beginning. However, after today, that’s all changed and we were able to have our little puppy be seen by a different veterinary practice. Read Less

It us unfortunate that this is the only 24 vet in the area. I took my beloved kitty there to see an emergency vet as he had a giant painfull lump appear on the base of his tail. Without even looking at him the woman at the frint desk told me it wasn't an emergency and that no one could see him unless I made an appointment for the following day. Luckily I found another place to help him that actually looked at him and gave him the care he beeded. Perhaps hiring staff that actually look at the animal before turning then away might be helpful. I'll never go back here. Terrible service and unhelpful staff. I'm sticking with my regular vet Comox Valley aninal Hospital. Go there instead! Read Less

Been with them since they opened in the first location Amazing staff omg I can only say great things about the care and love my dogs have received over the years. I would never think of going anywhere except to see Dr. Alex, animal lover herself and you see and feel it vibrating off her. Thank you for everything Read Less

I only ever trust Van Isle Vet with the care of my precious fur baby Kula. The staff is knowledgeable, caring and patient in explaining everything to me. The front desk staff is helpful and friendly. I would recommend Van Isle Vet to anyone wanting the best care for their beloved furry family members. Read Less

Caring and loving staff! They truly make a difference in your fur babes life as well as us humans, we are truly blessed to have such a caring group of individuals in our town that love our pets as they were their own! Read Less

Our families puppy needed immediate attention to a wound received on her left side. It was 900 pm on a Friday night when I contacted the emergency center. We were in with our puppy by 920 and home with her cleaned and stitched by 1030. Dr Alex was wonderful , explaining everything very carefully, Professional , courteous , attentive and kind . Thank you so much. Read Less

I had phoned in regards to bringing my cat in for throwing up blood. Was left on hold for ten minutes only to have some miscommunication on the phone on when to come by as there were no appointments available. After It was more clearly stated to come by that evening, but I would have to be prepared to wait around for who knew how long, I said ok ill bring him in. Being a concerned pet owner I decided I'd phone another vet just to see if I could get him in sooner as he was clearly distressed and so was I, had shamrock vet offer to get him in as soon as I could arrive. Clearly that is the choice any responsible pet owner would take as I wouldn't have to distress him more with waiting around. I loaded him up and off we went. Tried phoning van isle to explain the situation only to be placed on hold again, not wanting to miss the call regarding my cats blood results which were already done I decided I'd try later. Shortly after this a employee from van isle called asking about Odin, I explained I tried calling because I had gotten him in right away to another vet. No response except hearing said employee complaining to another employee of what I had done! "apparently he went to another place" seriously as a vet the animals care should come first! I do not need to hear your employees bad mouthing myself in an already stressful situation. It was not after hours and I had tried calling to inform of the "happy" outcome of my sick cat...I will never be back or recommend this business with employees like that!Read Less

On November 14th my kitten had what appeared to be a punctured eyeball (swollen, watery discharge, iris rolled back into head). I had no idea what had happened to her so I immediately called you guys. It was after 7pm, and although you were still open I was told the office would be soon closing. I explained that we were coming over from Denman island, and would arrive just after 9pm. It was explained to me that I would be charged with an emergency fee and that a vet would ether still be there or they'd send someone over for the time of our arrival. I asked if I should call when I got there but was told that I didn't need to. My boyfriend and I arrived with our kitty promptly when we said we would. The only person we could see was a woman vacuuming. The front door was locked so we stood there for about 10 minutes trying to get her attention (I also tried calling the emergency number again multiple times but got nothing). Finally the lady saw us and came to the door. She told us that she is just part of the cleaning crew but that we are supposed to go to the back entrance for emergency visits (you guys knew I hadn't gone to you before but gave me no information about where to go when we got there). Once at the back entrance we knocked repeatedly but no one answered. Upon testing the door we found it unlocked so we went inside only to find the same cleaning lady along with another like her. After a few minutes of standing there my boyfriend went back outside and I asked the cleaning lady if I could sit somewhere as I am disabled with Rheumatoid Arthritis. So I sat down and after waiting another 10 minutes I asked her if there's another vet we could go to that does emergency visits. She immediately told me no and that Van Isle vets are the only ones that do emergency calls. After waiting another 15 minutes my boyfriend came back in to tell me he'd found another vet that does in fact do emergency calls so we thanked the (less than honest) cleaning lady and quickly headed off to a vet that actually showed up to treat my injured kitten.Read Less

I called the night emergency line, and Dr. Biel was the most compassionate, understanding & caring Dr I could have ever hoped for. The other emergency clinic I called prior to contacting Van Isle was nowhere near the level of caring that I received during my emergency phone cal. Thank you to Dr Biel for helping & talking me through what was ultimately a very scary false alarm <3 Read Less

We have been dealing with Van Isle Vet for over 13 years. The facility is amazing and they are open many nights until 8 pm, which is great for setting up appointments after work. Our latest visit was with Lauren Bessey. She was very thorough with her complimentary dental check and explained the costs in detail before we proceeded with the cleaning and extractions. The clinic called the next day to follow up and ensure our sweet little dog was doing fine. Dr Bessey certainly has a great passion for her work and is extremely knowledgeable. We highly recommend the clinic as the front line staff are caring and friendly. Read Less

Took our 15year old poodle here for a second opinion after a another vet in the area spent 2 months trying to fix his cronic cough to the cost of $800 and no results. Dr. Yvette MacLean properly diagnosed him in 30 mins as congestive heart failure and gave him the proper meds to treat it. His cough went away but unfortunately his other organs gave out and we had to put him to sleep which they handled extremely well in a nice living room setting not in an exam room. If we only went here first he might have pulled through. I highly recommend this clinic. Read Less

Far and away the nicest vet I've ever been to.  Supernaturally friendly staff.  Lovely grounds, with manicured landscaping.  As elegant as a vet's office gets, like a fine hotel in the lobby area.  Took great care of the dog, who had been attacked by jellyfish, or hornets, or rabid stinging nettles.... but we/they still don't know for sure what it was, which was slightly disappointing.Price is what you'd expect for top-notch vet-ness.  Not cheap, not exorbitant.If ever Rover has an issue again while we're in BC, we'll go there for sure. Read Less