Very disappointed in this clinic, for a number of reasons.
First, they open at 8am, but there are no doctors in until 10:30, which is weird and inconvenient, but not the worst thing ever.
When I got... Read More
Very disappointed in this clinic, for a number of reasons.
First, they open at 8am, but there are no doctors in until 10:30, which is weird and inconvenient, but not the worst thing ever.
When I got there and got my cats (just a checkup for a pair of bonded cats I recently adopted) set up in the exam room, I realized how dirty it was. The floors were unswept and my guess would be it had to have been at least a week since it was last mopped - and this is supposed to be a medical building? Unsanitary and frankly disgusting.
Their exam table also has a space between it and the wall where average sized cats can very easily fit into, and it's not so easy to get them out when you have anxious cats like mine. One of my cats hides constantly when any strangers are around, and even hides half the time if nobody or just me is there - so where do you think he went the second we got there? Yep, and the only way to get him out to perform an exam was to poke him hard enough he ran out the other side, which felt terrible to do, but I had to get him out of there, not only for the exam, but also because it was even more filthy back there than the rest of the floors.
When we did the exam, both my cats were extremely scared and stressed, but the doctor rushed through it without doing anything to calm them down or make them more comfortable. She also was not very knowledgeable about things that I think she really ought to be. Their ears were very dirty, something I did not know yet having only adopted them a few days prior and not yet had the time to get to know them, and this is a problem I've never had with cats I've had previously (which are dozens, I grew up with them), so I asked her what might cause it. "I don't know.", she said the same when I asked why one of my cats had bad teeth when her brother, who grew up with her and ate the same food as her for their entire lives, had very good teeth in comparison.
The same female cat with bad teeth also has heart murmurs, which really troubled me. She said to watch out for any weird symptoms, her acting lethargic, etc., and come in for regular checkups to keep an eye on it and see if it's part of or causes a bigger issue. Sure. I asked the vet if the murmurs could be caused by stress because by this point she had thoroughly stressed my cats out way more than the trip had, and I figured that might be able to cause it, no? Well, no. Not according to her - there was no way heart murmurs can be caused by stress, she assured me.
Only, after going home and doing research, they absolutely can be! Multiple sources confirm that in some cats, heart murmurs can be caused by stressful situations and will go away once the stress subsides and have no ill effects. Now, I do not know if her heart murmurs were caused by stress or some other factor, and will bring her in for another checkup (to a different clinic of course!) in a few months or as soon as any symptoms show up, if they do. But I sure hope she educates herself a bit more.
Not a good experience. I would not recommend anyone take their pets here. There are much better clinics out there, and this is by far the worst I've ever been to. Read Less