Staff lacks compassion for owners and pets. Our dog was a client at this clinic before we moved away and he needed to see the vet during a visit home. He had seen the vet several times in the past year. Our dog had very large double dew claws on his hind legs, which at his young age, had already been prone to tears and infection. After talking to several vets, they all agreed that it was medically necessary to have them removed during his neutering surgery. I applaud my new vet for putting my pet’s needs first. While we were home I wanted to have Dr Kramer have a look at his surgical wounds as I was worried about infection. She very rudely refused to see my dog. Said dew claw removal is illegal (my new vet said not if they deem it medically necessary) and I would have to go back to the other vet... 7 hours away. She would have every right to refuse to do a dew claw removal, but refusing to treat a potential infection is so unethical and cruel. Read Less

Turned me down while my cat was very I'll because I had not come in for two years so they dropped us as a patient. Me cat would not have survived the weekend if I had not got her somewhere else. They receptionist even hung up on my husband, and when my mother in law went out there to ask why the receptionist responded with oh it's one of you. Very rude and un professional! I had gone there for my 3 cats and both my dogs. So to tell me we are not patients because we had not gone in for two years is ridiculous. Read Less

I really like this place. Been in there twice. Once to get my cat help with a wound that was infected and once when my dog needed to be put down. They were very compassionate and kind on both occasions. When I put my dog down it was one of the worst days of my life but this vet clinic was super nice and understanding and seemed to care alot. I really appreciated it. I'm happy this is our local vet! Read Less

Went in for puppy's rabies shot. Dr Kramer was rude and unwilling to discuss how to get puppy's other vaccinations current. I had vaccinated puppy myself in the states using a 6 way vaccine. I was interested in making sure puppy has proper vaccine coverage for this area. She wouldn't give me the time of day to direct me how i could rectify things. I left feeling she was more interested in getting paid than the health of my dog. Her vet in training (I'm sorry, i don't know if it was a practicum or exactly what term to use), was very helpful. I chose to support a vet in the area paying $85 for the service. Next time I'll go to colville and pay the$25 they charge instead. Read Less