Twin Rivers Animal Hospital
Kamloops, British Columbia
General Info
If you live in Kamloops or the surrounding area in BC, then you have picked the perfect site to find a veterinarian. Dr. Hardeep Kataria is a licensed veterinarian, treating all types of pets and animals. Your pet's health and well being is very important to us and we will take every step to give your pet the best possible care.
Twin Rivers Animal Hospital is a full service animal hospital and will take both emergency cases as well as less urgent medical, surgical, and dental issues. Hardeep Kataria is experienced in all types of conditions and treatments. Beyond first rate pet care, we make our clinic comfortable, kid-friendly, and a very calm environment so your pet can relax in the waiting room and look forward to meeting his or her own Kamloops veterinarian.
Twin Rivers Animal Hospital is a full service animal hospital and will take both emergency cases as well as less urgent medical, surgical, and dental issues. Hardeep Kataria is experienced in all types of conditions and treatments. Beyond first rate pet care, we make our clinic comfortable, kid-friendly, and a very calm environment so your pet can relax in the waiting room and look forward to meeting his or her own Kamloops veterinarian.
Reviews
Kayla M.
19 Feb 2019
REPORT
A great place! They always get my dog in quickly, who also happens to be a Pitbull! Anytime I need anything Dr Kataria is great at giving me a estimate and breaking down what everything is, so that I...
A great place! They always get my dog in quickly, who also happens to be a Pitbull! Anytime I need anything Dr Kataria is great at giving me a estimate and breaking down what everything is, so that I know I'm not paying for anything extra! He often is great at giving me discounts *as shown on bottom of my invoices* which really shows he cares about my dog as much as I do!
Jen S.
1 Feb 2019
REPORT
I wish I could give a half a star. I am so unimpressed. From the moment I walked into the vet, until the moment I met the veterinarian himself, my instincts told me to turn around and go elsewhere.T...
I wish I could give a half a star. I am so unimpressed. From the moment I walked into the vet, until the moment I met the veterinarian himself, my instincts told me to turn around and go elsewhere.Their prices might be a bit lower, but it will inevitably lead you to have to return with another issue, and cost more anyways.I came in with my dog with a hematoma in his ear, which had burst at this point, and his ear was FULL of fluid and swollen. I asked for all options, and a quote for everything, as I was limited in funds at the time and needed to ensure he would get the best care without being exploited for my vulnerability. While I was there, I asked him to check a lump on my dogs chest. I was told he was concerned for the lump as it is hard, unlike a benign fatty lump, which is usually soft and suggested a $200 biopsy. I said I couldn't afford it right now. But my dog was forced to have surgery on his ear any way so the vet said he would remove it for $100 while he was under. I agreed even though I didn't have the money. A few miutes after he brought me the quote, I asked if he was SURE he was worried about the lump. He decided to put a syringe in the lump and extract contents. "Oh it's just fatty liquid, I am not concerned" he said. So that saved me $200 that he would have charged me because of an initial assessment, rather than just doing that in the first place.Fast forward 3 weeks, and my dog had to get his stitches out of his ear. He had an infection somehow in the same ear, despite following every protocol and giving him all of his meds. The vet put him on steroids and anti biotics again, and charged $90 for this follow up and for these meds. HE also walked out of the room before we could finish asking questions. Obviously he does not give a shit. Once in the car, we noticed he MISSED 3 stitches. We pulled them out ourselves.Now our dog is suffering awful side effects from the steroids, peeing all over himself, and the house (He is VERY housebroken) and is lethargic, and out of it. I called the vet to ask if this is normal and I am concerned, Was told by the receptionist, she would ask the dr., and he will call me back. This was 4 days ago. I never received a call. Nothing to ease my mind about concerning side effects from a medication received from him. Nothing. I called another vet and happily received advice FOR FREE.The vibes I get from this vet hospital are that they really don't love animals, but they love the money. I do not look for this in a vet. Do yourself a favor and research for a GOOD vet before you go, and pay the little bit extra. It is so worth it for your furry family.
Kim W.
19 Dec 2018
REPORT
Dr. Kataria and his staff have been very good with my little rescue dog. I am bewildered by negative posts in which people expect this business to serve them at no charge. Everybody deserves to be p...
Dr. Kataria and his staff have been very good with my little rescue dog. I am bewildered by negative posts in which people expect this business to serve them at no charge. Everybody deserves to be paid for services, equipment and supplies rendered. I have cross-checked their prices and find them to be in line with other vets. Medications have a $10 dispensing fee which is also in line with other veterinarians' pricing.If they can be faulted at all, it is probably that not enough information isoffered (or pet owners are not asking questions).
Jamie-Lee K.
18 Sep 2018
REPORT
I had to put my dog down less than a week ago. It was a painful process as I could tell that my old girl was scared. A few hours before we put her down my dog needed her blood taken to confirm her sic...
I had to put my dog down less than a week ago. It was a painful process as I could tell that my old girl was scared. A few hours before we put her down my dog needed her blood taken to confirm her sickness. I really appreciated that the vet assistant held my dog gently and told her what a good girl she was during the blood taking process. It meant a lot to me that my dog was treated as I would want her to be (as opposed to just another patient). I also was really touched by seeing the vet apologize to my dog as he gave her the final injection. The Twin Rivers Animal Hospital made a hard process more bearable for me. I can't thank them enough.Also, they are always open late and I've never had to wait long when booking an appointment.
Neisha Farenholtz
25 Jun 2018
REPORT
I will never bring my cat there again. I informed them she is high stress when I dropped her off for her appointment at 10 am, I didnt even get to meet the vet they just swooped her away. Then she sat...
I will never bring my cat there again. I informed them she is high stress when I dropped her off for her appointment at 10 am, I didnt even get to meet the vet they just swooped her away. Then she sat in a cage for 4 hours, allowing plenty of time for her anti-anxiety pill to wear off, until they attempted to BEGIN her appointment at 2 pm. She was so stressed and scared by then she didn't respond to me at all. Then they made ME feel bad about her aggressive behaviour - I gave them fair warning. Do NOT recommend.
Laurie Edmunds
16 Feb 2018
REPORT
I had my beautiful girl in for a molar extraction, because of a large fracture. The staff were fantastic, friendly, efficient and helpful as was the vet himself. Sydney was comfortable from the mome...
I had my beautiful girl in for a molar extraction, because of a large fracture. The staff were fantastic, friendly, efficient and helpful as was the vet himself. Sydney was comfortable from the moment we walked in the door. The surgery was done first thing in the morning and she was ready to come home by 2 pm. She was happy and alert when I picked her up to bring her home and hopped right into the car. They sent me home with some pain meds and antibiotics for her and then followed up a few days later to make sure Syd was ok. They are for sure my go to vet for all pets needs from now on.
Thank
Kayla McKay
14 Feb 2018
REPORT
Amazing clinic. The staff were able to get my American Staffordshire Terrier (pitbull) Chevy in quickly and remove a irritating skin tag at a great price!
The follow up call was also a great time for ...
Amazing clinic. The staff were able to get my American Staffordshire Terrier (pitbull) Chevy in quickly and remove a irritating skin tag at a great price!
The follow up call was also a great time for me to ask any questions I may have forgotten at the time of picking him up.
Randy Haynee
7 Jan 2017
REPORT
awesome staff, great Drs,very good prices and mostly great care of my cat Izzabelle!
Anne Connor
8 Nov 2016
REPORT
I brought my aged cat Freddie in and he had been attacked and badly wounded by a neighbourhood cat. The vet had a big job to perform surgery to reattach his tail and treat the wounds. I had to come ba...
I brought my aged cat Freddie in and he had been attacked and badly wounded by a neighbourhood cat. The vet had a big job to perform surgery to reattach his tail and treat the wounds. I had to come back twice for the wound treatment and follow-up. I found all of the staff so friendly and professional.
I was expecting a very large bill so was pleased with a very reasonable one. I told my sister who lives in Ottawa and she agreed that I got a good deal at Twin Rivers.
Also, my cat seemed relaxed. In addition, the staff did not try to add on unnecessary fees for items that I did not want. Another local vet did this to me and it has happened to me in other provinces. I simply do not return to these vets and let others know of their unscrupulousness.
In conclusion, I recommend Twin Rivers Vet to all of my friends and will return to them should the need arise.
Anne O'Connor
Bonnie Armstrong
27 Sep 2016
REPORT
Our 16 year old dog got very ill on a Sunday. We live in Sorrento and as our vet clinic was not open, we drove into Kamloops to Twin Rivers vet clinic. Navdeep was the vet that took care of our little...
Our 16 year old dog got very ill on a Sunday. We live in Sorrento and as our vet clinic was not open, we drove into Kamloops to Twin Rivers vet clinic. Navdeep was the vet that took care of our little Molly. He and Sophia were terrific! We didn't have an appointment and Molly needed some urgent care. She ended up having surgery. We were told the risk was high due to her age, but we didn't really have any choice. Molly is doing well and I can't thank Navdeep and staff for all of their care and empathy. I would not hesitate to take any of my pets to this clinic.
Kaitlin Hammer
30 Jul 2016
REPORT
I just want to say thank you to the twin rivers animal hospital as they helped me with my dog, knowing I didn't have an arm and a leg to spend, giving me THE BEST results we could have ever wished for...
I just want to say thank you to the twin rivers animal hospital as they helped me with my dog, knowing I didn't have an arm and a leg to spend, giving me THE BEST results we could have ever wished for ! My dogs infection cleared up in three days and she has been active and back to her normal self since! And they even called me exactly a week later to check up on her condition and to see how we're doing! I will forever goto this vet as all there staff and volunteers were GREAT, with my dog and myself and made us feel right at home! I really reccommend this vet clinic to anyone and everyone! They're prices are great, and there skills are sooo amazing!
Christina H
11 Apr 2016
REPORT
Very friendly helpful people . My 4 year old dog had a medical emergency and the veterinarian and his staff were so wonderful to me & made sure they gave him the best care. He stayed in for two days ...
Very friendly helpful people . My 4 year old dog had a medical emergency and the veterinarian and his staff were so wonderful to me & made sure they gave him the best care. He stayed in for two days on IV and made a full recovery. I am very thankful for this clinic. Prices were quite reasonable also. We previously lived in Edmonton and the services he received would have been thousands of dollars in Alberta. Thanks again for your wonderful practice !
Francine Marcellus
14 May 2015
REPORT
Twin Rivers Animal hospital has provided terrific service to me and my rescue cats for almost 2 years now. The staff are friendly and knowledgeable, the doctor is very thorough, the premises are very...
Twin Rivers Animal hospital has provided terrific service to me and my rescue cats for almost 2 years now. The staff are friendly and knowledgeable, the doctor is very thorough, the premises are very clean and the animals are treated very well.
It was very kind of the person who has written a comment to take the hit cat to the clinic, however the veterinary hospital cannot be expected to pay for every stray/hit animal that is brought in that the person says is 'not theirs'. In my experience with cat rescue, if one picks up an animal on the side of the road, that person is to be commended, but they are also at that instant accepting some responsibility for that animal. Had that cat been alive and treatable, it is likely the clinic staff may have called a local rescue group for assistance - which in the case of the private group I work with, the assistance would most certainly have been given.
Beth S.
30 Oct 2014
REPORT
Today I was unfortunate enough to hit someone's poor cat in my neighborhood while I was on my way to work. After having no luck finding its owner, I rushed to the nearest veterinary clinic which was T...
Today I was unfortunate enough to hit someone's poor cat in my neighborhood while I was on my way to work. After having no luck finding its owner, I rushed to the nearest veterinary clinic which was Twin Rivers Animal Hospital. I brought the cat in and explained my situation, that I was not the pets owner and that I hoped they could identify it in order to find the owners. The Veterinary Technician examined the perished animal while it was in my arms and found no identification. I asked if they would accept the animal and use their resources to help. She explained to me that she would be unable to help unless I paid $55 for cremation. After reiterating to her that I was not the pet's owner and that I did not have the funds to do so, she stood her ground and said she could do nothing for me. She was very reluctant to help me find an alternate solution, even the number for the SPCA, and let me say, I felt lucky to get a cardboard box and a garbage bag to take the cat somewhere that would help.Needless to say, whether this is store policy or not, I would never, ever, recommend this animal hospital to anyone. I felt the staff to be cold and unwilling to help in this very difficult and sensitive situation. Unless you have money, this "hospital" will be very reluctant to help. They seem to be much more motivated by money than with the love of animals, something I don't look for in a vet.
Carly J.
13 Feb 2014
REPORT
Our cat is a 4 year old stray who we took in and soon after brought to this vet to do a complete exam. Upon doing so the vet told us he had a tapeworm, fleas, and extremely bad ear mites. He also need...
Our cat is a 4 year old stray who we took in and soon after brought to this vet to do a complete exam. Upon doing so the vet told us he had a tapeworm, fleas, and extremely bad ear mites. He also needed to be neutered. They fixed him up and told us that everything was A-OK and that he was given medications and would be just fine. We took him home and then realized that he had a large lump on his stomach. We took him in again, had to pay $50 for another exam, only for them to tell us he had a hernia! Somehow they had missed the huge lump on his stomach when they did their exam. We found out it was a hernia and that he needed surgery. So of course we took him in again, he got his surgery and they gave us medicine to give him with his food. Finally, we thought everything was okay with him. We were under the impression that the stitches from the surgery were dis-solvable, and it turns out we had to come in to get them taken out when we realized they weren't dissolving. The vet nor assistants never tried to contact us to tell us they needed to take the stitches out nor did they give us initial instructions. Then one day my cat yawns and I see that he is missing a fang and the other fang is broken in half! By this time we were very angry and they examined him for free. Then we had to pay for them to pull his teeth. Finally, we think everything is okay but then we find a segment of the tapeworm on his butt and find out that "some larger cats need a second dose to treat tapeworms". They said they had treated it the first time we came to the vet but apparently that was to kill the fleas and that the tapeworm wouldn't have completely been killed! We asked how much the medicine would be, the lady said $20 and when we got their it was actually $30. Needless to say, we are NEVER going to this vet clinic AGAIN. They were nice, but they have an incompetent veterinarian. We had to spend more money that we needed to so he could keep looking at our cat over and over and missing things he should have spotted in the first place. NOT impressed with this clinic. I strongly DO NOT recommend this vet. Waste of time and money, and basically a danger to the health of your pet. We had to come back to this vet about 8 times so they could re-examine him, treat him, and make him better. UNACCEPTABLE
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(250) 828-2939
1420 Hugh Allan Dr Unit C
Kamloops British Columbia V1S 1L8
Business Hours
Monday
Mon
08:00AM-20:00PM
Tuesday
Tue
08:00AM-20:00PM
Wednesday
Wed
08:00AM-20:00PM
Thursday
Thu
08:00AM-20:00PM
Friday
Fri
08:00AM-20:00PM
Saturday
Sat
09:00AM-16:00PM
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Sun
09:00AM-16:00PM
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Twin Rivers Animal Hospital
Kamloops, British Columbia
1420 Hugh Allan Dr Unit C
Kamloops British Columbia V1S 1L8
General Info
If you live in Kamloops or the surrounding area in BC, then you have picked the perfect site to find a veterinarian. Dr. Hardeep Kataria is a licensed veterinarian, treating all types of pets and animals. Your pet's health and well being is very important to us and we will take every step to give your pet the best possible care.
Twin Rivers Animal Hospital is a full service animal hospital and will take both emergency cases as well as less urgent medical, surgical, and dental issues. Hardeep Kataria is experienced in all types of conditions and treatments. Beyond first rate pet care, we make our clinic comfortable, kid-friendly, and a very calm environment so your pet can relax in the waiting room and look forward to meeting his or her own Kamloops veterinarian.
Twin Rivers Animal Hospital is a full service animal hospital and will take both emergency cases as well as less urgent medical, surgical, and dental issues. Hardeep Kataria is experienced in all types of conditions and treatments. Beyond first rate pet care, we make our clinic comfortable, kid-friendly, and a very calm environment so your pet can relax in the waiting room and look forward to meeting his or her own Kamloops veterinarian.
Business Hours
Monday
08:00AM-20:00PM
Tuesday
08:00AM-20:00PM
Wednesday
08:00AM-20:00PM
Thursday
08:00AM-20:00PM
Friday
08:00AM-20:00PM
Saturday
09:00AM-16:00PM
Sunday
09:00AM-16:00PM
Popular Hours
No data for Thursday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Kayla M.
19 Feb 2019
A great place! They always get my dog in quickly, who also happens to be a Pitbull! Anytime I need anything Dr Kataria is great at giving me a estimate and breaking down what everything is, so that I...
A great place! They always get my dog in quickly, who also happens to be a Pitbull! Anytime I need anything Dr Kataria is great at giving me a estimate and breaking down what everything is, so that I know I'm not paying for anything extra! He often is great at giving me discounts *as shown on bottom of my invoices* which really shows he cares about my dog as much as I do!
Jen S.
1 Feb 2019
I wish I could give a half a star. I am so unimpressed. From the moment I walked into the vet, until the moment I met the veterinarian himself, my instincts told me to turn around and go elsewhere.T...
I wish I could give a half a star. I am so unimpressed. From the moment I walked into the vet, until the moment I met the veterinarian himself, my instincts told me to turn around and go elsewhere.Their prices might be a bit lower, but it will inevitably lead you to have to return with another issue, and cost more anyways.I came in with my dog with a hematoma in his ear, which had burst at this point, and his ear was FULL of fluid and swollen. I asked for all options, and a quote for everything, as I was limited in funds at the time and needed to ensure he would get the best care without being exploited for my vulnerability. While I was there, I asked him to check a lump on my dogs chest. I was told he was concerned for the lump as it is hard, unlike a benign fatty lump, which is usually soft and suggested a $200 biopsy. I said I couldn't afford it right now. But my dog was forced to have surgery on his ear any way so the vet said he would remove it for $100 while he was under. I agreed even though I didn't have the money. A few miutes after he brought me the quote, I asked if he was SURE he was worried about the lump. He decided to put a syringe in the lump and extract contents. "Oh it's just fatty liquid, I am not concerned" he said. So that saved me $200 that he would have charged me because of an initial assessment, rather than just doing that in the first place.Fast forward 3 weeks, and my dog had to get his stitches out of his ear. He had an infection somehow in the same ear, despite following every protocol and giving him all of his meds. The vet put him on steroids and anti biotics again, and charged $90 for this follow up and for these meds. HE also walked out of the room before we could finish asking questions. Obviously he does not give a shit. Once in the car, we noticed he MISSED 3 stitches. We pulled them out ourselves.Now our dog is suffering awful side effects from the steroids, peeing all over himself, and the house (He is VERY housebroken) and is lethargic, and out of it. I called the vet to ask if this is normal and I am concerned, Was told by the receptionist, she would ask the dr., and he will call me back. This was 4 days ago. I never received a call. Nothing to ease my mind about concerning side effects from a medication received from him. Nothing. I called another vet and happily received advice FOR FREE.The vibes I get from this vet hospital are that they really don't love animals, but they love the money. I do not look for this in a vet. Do yourself a favor and research for a GOOD vet before you go, and pay the little bit extra. It is so worth it for your furry family.
Kim W.
19 Dec 2018
Dr. Kataria and his staff have been very good with my little rescue dog. I am bewildered by negative posts in which people expect this business to serve them at no charge. Everybody deserves to be p...
Dr. Kataria and his staff have been very good with my little rescue dog. I am bewildered by negative posts in which people expect this business to serve them at no charge. Everybody deserves to be paid for services, equipment and supplies rendered. I have cross-checked their prices and find them to be in line with other vets. Medications have a $10 dispensing fee which is also in line with other veterinarians' pricing.If they can be faulted at all, it is probably that not enough information isoffered (or pet owners are not asking questions).
Jamie-Lee K.
18 Sep 2018
I had to put my dog down less than a week ago. It was a painful process as I could tell that my old girl was scared. A few hours before we put her down my dog needed her blood taken to confirm her sic...
I had to put my dog down less than a week ago. It was a painful process as I could tell that my old girl was scared. A few hours before we put her down my dog needed her blood taken to confirm her sickness. I really appreciated that the vet assistant held my dog gently and told her what a good girl she was during the blood taking process. It meant a lot to me that my dog was treated as I would want her to be (as opposed to just another patient). I also was really touched by seeing the vet apologize to my dog as he gave her the final injection. The Twin Rivers Animal Hospital made a hard process more bearable for me. I can't thank them enough.Also, they are always open late and I've never had to wait long when booking an appointment.
Neisha Farenholtz
25 Jun 2018
I will never bring my cat there again. I informed them she is high stress when I dropped her off for her appointment at 10 am, I didnt even get to meet the vet they just swooped her away. Then she sat...
I will never bring my cat there again. I informed them she is high stress when I dropped her off for her appointment at 10 am, I didnt even get to meet the vet they just swooped her away. Then she sat in a cage for 4 hours, allowing plenty of time for her anti-anxiety pill to wear off, until they attempted to BEGIN her appointment at 2 pm. She was so stressed and scared by then she didn't respond to me at all. Then they made ME feel bad about her aggressive behaviour - I gave them fair warning. Do NOT recommend.
Laurie Edmunds
16 Feb 2018
I had my beautiful girl in for a molar extraction, because of a large fracture. The staff were fantastic, friendly, efficient and helpful as was the vet himself. Sydney was comfortable from the mome...
I had my beautiful girl in for a molar extraction, because of a large fracture. The staff were fantastic, friendly, efficient and helpful as was the vet himself. Sydney was comfortable from the moment we walked in the door. The surgery was done first thing in the morning and she was ready to come home by 2 pm. She was happy and alert when I picked her up to bring her home and hopped right into the car. They sent me home with some pain meds and antibiotics for her and then followed up a few days later to make sure Syd was ok. They are for sure my go to vet for all pets needs from now on.
Thank
Kayla McKay
14 Feb 2018
Amazing clinic. The staff were able to get my American Staffordshire Terrier (pitbull) Chevy in quickly and remove a irritating skin tag at a great price!
The follow up call was also a great time for ...
Amazing clinic. The staff were able to get my American Staffordshire Terrier (pitbull) Chevy in quickly and remove a irritating skin tag at a great price!
The follow up call was also a great time for me to ask any questions I may have forgotten at the time of picking him up.
Randy Haynee
7 Jan 2017
awesome staff, great Drs,very good prices and mostly great care of my cat Izzabelle!
Anne Connor
8 Nov 2016
I brought my aged cat Freddie in and he had been attacked and badly wounded by a neighbourhood cat. The vet had a big job to perform surgery to reattach his tail and treat the wounds. I had to come ba...
I brought my aged cat Freddie in and he had been attacked and badly wounded by a neighbourhood cat. The vet had a big job to perform surgery to reattach his tail and treat the wounds. I had to come back twice for the wound treatment and follow-up. I found all of the staff so friendly and professional.
I was expecting a very large bill so was pleased with a very reasonable one. I told my sister who lives in Ottawa and she agreed that I got a good deal at Twin Rivers.
Also, my cat seemed relaxed. In addition, the staff did not try to add on unnecessary fees for items that I did not want. Another local vet did this to me and it has happened to me in other provinces. I simply do not return to these vets and let others know of their unscrupulousness.
In conclusion, I recommend Twin Rivers Vet to all of my friends and will return to them should the need arise.
Anne O'Connor
Bonnie Armstrong
27 Sep 2016
Our 16 year old dog got very ill on a Sunday. We live in Sorrento and as our vet clinic was not open, we drove into Kamloops to Twin Rivers vet clinic. Navdeep was the vet that took care of our little...
Our 16 year old dog got very ill on a Sunday. We live in Sorrento and as our vet clinic was not open, we drove into Kamloops to Twin Rivers vet clinic. Navdeep was the vet that took care of our little Molly. He and Sophia were terrific! We didn't have an appointment and Molly needed some urgent care. She ended up having surgery. We were told the risk was high due to her age, but we didn't really have any choice. Molly is doing well and I can't thank Navdeep and staff for all of their care and empathy. I would not hesitate to take any of my pets to this clinic.
Kaitlin Hammer
30 Jul 2016
I just want to say thank you to the twin rivers animal hospital as they helped me with my dog, knowing I didn't have an arm and a leg to spend, giving me THE BEST results we could have ever wished for...
I just want to say thank you to the twin rivers animal hospital as they helped me with my dog, knowing I didn't have an arm and a leg to spend, giving me THE BEST results we could have ever wished for ! My dogs infection cleared up in three days and she has been active and back to her normal self since! And they even called me exactly a week later to check up on her condition and to see how we're doing! I will forever goto this vet as all there staff and volunteers were GREAT, with my dog and myself and made us feel right at home! I really reccommend this vet clinic to anyone and everyone! They're prices are great, and there skills are sooo amazing!
Christina H
11 Apr 2016
Very friendly helpful people . My 4 year old dog had a medical emergency and the veterinarian and his staff were so wonderful to me & made sure they gave him the best care. He stayed in for two days ...
Very friendly helpful people . My 4 year old dog had a medical emergency and the veterinarian and his staff were so wonderful to me & made sure they gave him the best care. He stayed in for two days on IV and made a full recovery. I am very thankful for this clinic. Prices were quite reasonable also. We previously lived in Edmonton and the services he received would have been thousands of dollars in Alberta. Thanks again for your wonderful practice !
Francine Marcellus
14 May 2015
Twin Rivers Animal hospital has provided terrific service to me and my rescue cats for almost 2 years now. The staff are friendly and knowledgeable, the doctor is very thorough, the premises are very...
Twin Rivers Animal hospital has provided terrific service to me and my rescue cats for almost 2 years now. The staff are friendly and knowledgeable, the doctor is very thorough, the premises are very clean and the animals are treated very well.
It was very kind of the person who has written a comment to take the hit cat to the clinic, however the veterinary hospital cannot be expected to pay for every stray/hit animal that is brought in that the person says is 'not theirs'. In my experience with cat rescue, if one picks up an animal on the side of the road, that person is to be commended, but they are also at that instant accepting some responsibility for that animal. Had that cat been alive and treatable, it is likely the clinic staff may have called a local rescue group for assistance - which in the case of the private group I work with, the assistance would most certainly have been given.
Beth S.
30 Oct 2014
Today I was unfortunate enough to hit someone's poor cat in my neighborhood while I was on my way to work. After having no luck finding its owner, I rushed to the nearest veterinary clinic which was T...
Today I was unfortunate enough to hit someone's poor cat in my neighborhood while I was on my way to work. After having no luck finding its owner, I rushed to the nearest veterinary clinic which was Twin Rivers Animal Hospital. I brought the cat in and explained my situation, that I was not the pets owner and that I hoped they could identify it in order to find the owners. The Veterinary Technician examined the perished animal while it was in my arms and found no identification. I asked if they would accept the animal and use their resources to help. She explained to me that she would be unable to help unless I paid $55 for cremation. After reiterating to her that I was not the pet's owner and that I did not have the funds to do so, she stood her ground and said she could do nothing for me. She was very reluctant to help me find an alternate solution, even the number for the SPCA, and let me say, I felt lucky to get a cardboard box and a garbage bag to take the cat somewhere that would help.Needless to say, whether this is store policy or not, I would never, ever, recommend this animal hospital to anyone. I felt the staff to be cold and unwilling to help in this very difficult and sensitive situation. Unless you have money, this "hospital" will be very reluctant to help. They seem to be much more motivated by money than with the love of animals, something I don't look for in a vet.
Carly J.
13 Feb 2014
Our cat is a 4 year old stray who we took in and soon after brought to this vet to do a complete exam. Upon doing so the vet told us he had a tapeworm, fleas, and extremely bad ear mites. He also need...
Our cat is a 4 year old stray who we took in and soon after brought to this vet to do a complete exam. Upon doing so the vet told us he had a tapeworm, fleas, and extremely bad ear mites. He also needed to be neutered. They fixed him up and told us that everything was A-OK and that he was given medications and would be just fine. We took him home and then realized that he had a large lump on his stomach. We took him in again, had to pay $50 for another exam, only for them to tell us he had a hernia! Somehow they had missed the huge lump on his stomach when they did their exam. We found out it was a hernia and that he needed surgery. So of course we took him in again, he got his surgery and they gave us medicine to give him with his food. Finally, we thought everything was okay with him. We were under the impression that the stitches from the surgery were dis-solvable, and it turns out we had to come in to get them taken out when we realized they weren't dissolving. The vet nor assistants never tried to contact us to tell us they needed to take the stitches out nor did they give us initial instructions. Then one day my cat yawns and I see that he is missing a fang and the other fang is broken in half! By this time we were very angry and they examined him for free. Then we had to pay for them to pull his teeth. Finally, we think everything is okay but then we find a segment of the tapeworm on his butt and find out that "some larger cats need a second dose to treat tapeworms". They said they had treated it the first time we came to the vet but apparently that was to kill the fleas and that the tapeworm wouldn't have completely been killed! We asked how much the medicine would be, the lady said $20 and when we got their it was actually $30. Needless to say, we are NEVER going to this vet clinic AGAIN. They were nice, but they have an incompetent veterinarian. We had to spend more money that we needed to so he could keep looking at our cat over and over and missing things he should have spotted in the first place. NOT impressed with this clinic. I strongly DO NOT recommend this vet. Waste of time and money, and basically a danger to the health of your pet. We had to come back to this vet about 8 times so they could re-examine him, treat him, and make him better. UNACCEPTABLE
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