I was a client here for ten years, 2014-2024. I am sharing my experience because I don’t want other pets and their humans to go through the same nightmare. Doctors here will not accept responsibility for their mistakes. Dr. Reimer almost killed my dog (contact me if you want proof and I will happily share my pet’s medical records) and never took any responsibility (whether medical or financial), nor did she ever offer an apology. In fact, she did not even wish to speak with me afterwards. Another Dr, Dr. Emma Bermudez treated my pet for the urinary infection (which he did not have, again have records) when I brought my dog in because of the bloody urine. She has never, ever, ever brought up a possibility of a kidney stone, which are - as I was later told by other DVMs - fairly common in small breeds. You would think that a responsible Dr would bring this up. Finally, and the most disappointing, his long-term vet who treated him since he was eight-weeks old (now almost eight years), Dr. Rasmussen, and whom I used to highly like and respect, never even asked about his wellbeing. Moreover, one of the receptionists hung up on me, and the clinic manager, Crystal, refused to give me my pet’s medical records. Please remember that your pet’s medical records belong to you. Here is the deal: DVMs can harm your pets many ways and never apologize and take responsibility. They all do have malpractice insurance; however, unless you have $20,000 for legal proceedings you have no recourse. And that is what they count on. How can you possibly have that money if you already paid almost as much to keep your pet alive? Go somewhere else. Read Less

Hi, I write this to beg you not to take your animals here. Dr. Reimer botched my little dog’s surgery and he almost died 36 hours later. I brought him to the animal ER unresponsive. A vet there told me that he would be dead by the end of the day unless he undergoes emergency surgery to fix the damage and clean the abdominal cavity. I was told he had 60-70% chance of survival. Thankfully the veterinarians there were able to stabilize him and fix the damage. He had to spend a week in the ER recovering. The cost, including Dr. Reimer’s botched surgery, ended up being close to $12,000. I asked to speak with Dr Reimer but was not allowed. I was told that she kicked me out of the clinic because I was not happy with the care my dog received. Of course I was not happy, she almost killed him. I have been bringing my pets to this clinic for more than a decade to see their long-term vet Dr. Rasmussen, and I had never been anything but polite and respectful. No matter, Dr. Reimer, being one of the clinic owners, simply refused to speak with me and kicked me out. I am beyond offended. As for the costs, I asked the Central Valley Clinic to reimburse me for 1. The botched surgery performed by Dr. Reimer, and 2. the cost of the emergency surgery and the subsequent hospital stay. I got nothing. A hospital manager sent me an email informing me that they accept no fault and financial responsibility. When I brought my dog to the ER I had two choices, either pay or let him die. I wasn’t going to let him die because of what she did. Thank God I had enough room on my credit card to pay, but now I am literally financially ruined. I elected not to pay my property taxes and strata fees so my dog can live. I can not understand how Dr. Reimer can deny fault and financial responsibility for a surgical mistake she made. I beg you to please take your animals somewhere else. Read Less