We came to Fairfield Animal Hospital because we had an after hours call ( 6:40 pm) at our standard vet and we were told to contact Fairfield for an emergency call. Our experience here was as good as could be, as it turned out our dog had aggressive bone cancer (something our regular vet missed after several visits) that night we had to put our sweet 13 year old dog down, due to a broken leg as a result of said cancer. The care we received here was amazing,it made an incredibly hard thing to do somewhat easier knowing we had gone to a vet that cared about Harley and us. They were thoughtful, kind and compassionate. I would definitely recommend this vet and am considering transferring our cat and new dog’s care to them. Read Less

We had to put our 18 year old shih zhu down because of her failing health. The office was extremely helpful and professional with the entire process. The front office staff and vet were excellent and supportive. Thank you. Read Less

Went in and asked for some Celine solution to hydrate my cat an IV type of procedure that I had done before they insisted that I have $160 blood test plus $75 appointment it ended up costing me over $400 The appetite enhancer medication ran out early so when I ordered the new stuff I ordered 5 mg when I was about to pay I checked the bottle insisted that they measure it came up at 2 mg if I went into their store and stole cat food etc. they would put me in jail I have no real recourse other than to...Tell the public what happened to me Read Less

I have only had the best experience with all of the staff at Fairfield Animal Hospital. They have truly saved my little Bella a few times!!! She would not be alive today, if it weren't for the entire teams devotion and time!!! I will only ever come to this vet, they are AMAZING:-) Read Less

So many good things to say about this place. After taking care of my girls’ stitches, they saved her from a near death rattlesnake bite. We called nearly ever hour for updates and everyone was so kind and informative and patient! Thank you all so much! We really appreciate everything you’ve done for us. Read Less

I have two animals I bring here, one is a service dog, the other is my personal dog. Consistently good customer service, there has not been an issue not resolved to my satisfaction. I honestly cannot compare prices as I see some complaints over them. They seem comparable to other places I have used. Read Less

My schnauzer has a liver condition and it makes treatment options limited and risky. Jane is the only vet I have ever met who has taken the most appropriate risk management approach to her treatment. We were treated extremely well and the communication was second to none. I would rate our experience as exceptional and I just moved from Calgary were we had access to the CARE Center so my standards are very high. Thank you for be there to take such good care of Cara! Read Less

Fairfield Animal hospital and their staff are truly amazing! Our Little Otis had to be rushed off at 3 am due to a very upset tummy. Laurel was there (chipper as a bird for 3 am, might I add!) with open arms and reassured us that everything was going to be okay. He simply needed some TLC (meds) to get him back to normal and he was in good hands. He spent 2 nights at Fairfield and they updated us every time there was an on hand Vet change over or he had progressed in any way. We even received great photos of him getting some much needed cuddles from Nikki and the other girls which reassured us even more! I cannot say enough about this place as they are truly the best Animal Hospital in town! Thanks again! -S & A (+Otis) Read Less

Fairfield animal hospital will always hold a special place in my heart! When I was losing my beautiful Angel and I was not working, they were the only place that would help me! Their staff was so gentle and understanding, thank you doesn't even seem enough for what they did! I make sure to let everybody know what a great team of veterinarians Fairfield has! Thank You Fairfield! ❤❤❤❤ Read Less

Dr. Ganton and his staff were amazing. They kept my best friend alive and did everything they could for him. I'm forever in debt to him and how staff of lovely, caring technicians. I cannot say enough good things about him. He's very personable, polite, non-judgmental and caring. Since Roach passed away I haven't been able to make it in to thank him, but I intend to. I haven't had a chance to grieve yet so I better do that so I'm not a sobbing mess when I thank him for all his hard work. I love Fairfield. Read Less

We had to say goodbye to our little dog Phoebe yesterday. We would like to thank Dr.Ganton and the staff at Fairfield for their caring and professional attitude . It was a very quiet and peaceful experience We will miss her but unfortunately cancer got the best of her Read Less

Fairfield Animal Hospital is our "after-hours" emergency pet hospital and we are thankful to the entire team of staff that when our pet has an emergency they are open 24/7 to help! Our dog started having seizures last week in the middle of the night and thankfully there was a fantastic and caring Vet able to treat our dog and get us started with what was needed to stabilize him before our regular vet could see him. Of course, not a week later, our dog ate chocolate late at night and we had to rush him in for treatment - once again, we had a great experience. Thank you again for being there us Fairfield Animal Hospital! Read Less

Great vets! Great staff! Always helpful and always follow-up to make sure everything is going well after our appointments. Our dog has had some issues with his ears over the last few years. Everyone is always so nice to him and to us when we come in. They clearly love the animals that they are helping. They have taken great care of us and I would gladly recommend them to friend, family or anyone else that needs veterinary services. Read Less

We have two dogs that do not do well with their time at the vet, but absolutely adore Dr. Ganton. On more than one occasion, Dr. Ganton has come in on his day off just because he knows our pets are comfortable with him. We have had a couple of emergencies and Dr. Ganton and the front end staff always do their very best to accommodate us, and never take advantage of the situation when it comes to the bill. It is always very stressful when these things happen, but we always come away happy with our choice to use fairfield animal hospital. Read Less

Not a great experience I had to bring my dog in as in the middle of the night he started seizing. While the doctors were excellent at the clinic the front staff could not have cared less about my dog, my situation or me. Fast forward a month and I call to have my dogs records moved to my normal vet. Not only do they say they don't have them, but they suggest that I need to bring my dog in for another physical before I can renew his medications. Call my vet to let them know this, and after some digging they find the records which Fairfield "lost". It is unfortunate that Fairfield is the only 24/7 emerg. option in Kelowna. Read Less

All my experiences with the staff and vets have been really positive. It is obvious they care about the animals they treat, and are very efficient as a business. I've been to several clinics in the Okanagan and Fairfield is my favourite.Read Less

Terrible policies at this place. I took my cat in because he was not doing so good. Fairfield said he had liver damage and suggested putting him down. We took him home and gave him a few days. He started to get better so we decided not to put him down. Fast forward about a month later and our cat goes missing. Turns out our neighbor stole him. Her cat and my cat got into a fight and my cats eye gets injured. The Neighbor takes him to Fairfield and declares that we abused him, packed up and moved, and abandoned him. Fairfield takes her word for it and doesn't even attempt to contact us, treats the cat and releases him to us after I found out from the SPCA where he was. The cat had a tattoo with our address and they had him on file from a month ago, but no, no attempt to contact us and they were prepared to release him to the person that stole him. Now today the police show up with the SPCA because we didn't take him to Fairfield for a check up. No phone call or email or anything, just "we call the cops if you don't do business with us". The Police and SPCA apologized for the inconvenience because the cat is clearly in a loving home, but I guess that's not good enough for Fairfield. Yeah, I'll take him elsewhere for a check up thank you. Update: We showed the blood work to another vet and he said there is no way they should have suggested putting him down. Definitely get a second opinion when it comes down to the animals you love and pray to god that your pet doesn't end up at Fairfield if it gets stolen. This hasn't been a "bad customer experience" for us, it's been a nightmare! Update: Just to be clear, they did offer the option of expensive treatment for his "Liver Problems" or to put him down if we couldn't afford it. I'm thankful I ignored their advice and my cat is still health, alive, and loved. Read Less

I have been a customer of Fairfield for a number of years. I have two cats and take them there for their check-ups. Both of our cats are on a Veterinary diet meaning I have to go to Fairfield about 3 times a month to pick up food. Most of my running around town is done on my pedal bike as Kelowna is a great City for this. Unfortunately there is nowhere to lock up a bike near this establishment and there are numerous homeless people hanging around the area due to the nearby Bottle Depot. On a few occasions I have mentioned that it would be very nice if they have a bike rack to lock a bike to. There has been no movement in this area even though a bike rack would not take up much space. It is very difficult to drag a bike into a veterinary office and not have it fall over or be disruptive to the other customers. So with some research I found another vet that had a bike rack near their door and will be getting my food from now on from this vet. I will still take my cats to Fairfield for regular vetrinary services, as I think they're great but unfortunately for now I will have to take my $150 a month business elsewhere. Read Less

I recently visited Fairfield under unfortunate circumstances, my senior cat was having breathing issues.  Unfortunately I had to put him down, it was a very hard time- but everyone on the team there was so sensitive & kind.  I was deeply moved that they also took the time to send me not only a sympathy card but also a paw print & poem for my cat.  I would highly recommend their services. Read Less

So very happy that I checked Yelp upon moving to Kelowna and found Fairfield.The staff is beyond friendly and caring. They always call to follow-up and follow-up if you forget to call back. Extremely professional and up front about costs.We love going in there and so does our pooch. It's also so nice to be sitting in the waiting area and see everyone else is just as happy as we are!Keep up the great work Fairfield! Read Less

Typically, I trust veterinarians about as much as I trust a car mechanic - not very much at all. I've been bringing my cats here for years and have been very happy with the professionalism and level of expertise. They don't strike me as the type who like to run up a bill for anything and everything, which is normally my experience with vets. Read Less