For years, we were pleased with the service and professionalism of North Star Vet, including Missy at the front desk. However, things have changed drastically in recent years.
A recent experience lef... Read More
For years, we were pleased with the service and professionalism of North Star Vet, including Missy at the front desk. However, things have changed drastically in recent years.
A recent experience left us shocked and deeply disappointed. After moving out of the country, we had to leave our aging dog in the care of my mom. Before leaving, we spoke with North Star Vet about our situation and were assured they would continue to provide excellent care in our absence.
Yesterday, during business hours, our dog experienced a medical emergency. When we contacted North Star Vet to bring him in as soon as possible, the man on the phone refused and essentially told us to go elsewhere. Thankfully, Steeples Vet—despite never having seen our dog before—made room and provided the care we expected from North Star Vet although he ended up being put down.
It’s disheartening that a once-reliable veterinary practice, known for its dedication to clients, has now resorted to turning them away in times of need. Read Less