Animal Emergency Clinic Of The Fraser Valley
Langley, British Columbia
General Info
Since 1996 the Animal Emergency Clinic of the Fraser Valley has been dedicated to providing emergency and critical care to companion animals and exotic pets during the hours in which your family veterinarian is unavailable. We are a fully equipped hosptial staffed by expirienced and caring individuals. We have a veterinarian and technical support staff on duty at all times. Our clinic accepts emergencies from all areas of the Lower Mainland and Fraser Valley
Reviews
Chris
25 Aug 2023
REPORT
TL;DR: Don’t use an emergency vet unless you absolutely have to, and even then don’t use Animal Emergency Clinic of The Fraser Valley. The care was insufficient and management won’t address the prob...
TL;DR: Don’t use an emergency vet unless you absolutely have to, and even then don’t use Animal Emergency Clinic of The Fraser Valley. The care was insufficient and management won’t address the problem.
Our cat (7m) developed a pus-filled abscess on his back, probably due to a cat fight. This upset my family who insisted on rushing him to an emergency care vet. I was in favour of taking him to our normal vet in the morning but I’m just the dad…
My wife is a nurse and while giving the boil a little prod, a small laceration burst open and started oozing pus. Knowing that draining it was a first step, we expressed as much out as we could, then took the cat off to Animal Emergency Clinic of The Fraser Valley in Langley BC.
They were very nice people.
Emergency vets are expensive so the $180 emergency and consultation fee was no surprise (even though it applies also during normal working hours and follow up visits). After a couple of hours, our cat was returned to us with some antibiotics and Metacam (a controversial NSAID pain reliever). I noticed there was no drain in the wound and asked about it but was told it was not a problem. We got some blood work done ($180) we prob didn’t have to but we applied an abundance of caution. Got out of there $550 dollars later.
When my wife (the nurse) saw there was no drain she was surprised as a drain is standard for abscesses.
Within 4 days, the abscess came back despite the antibiotics. We took the cat to our regular vet and they said that a drain would likely have prevented the drain surgery we were now looking at. When we said where we had taken the cat (Animal Emergency Clinic of The Fraser Valley) the vet made some vague noises about that place not being so good to go to.
Meanwhile, the poor cat needs surgery, IV and sedation, as well as more antibiotics, all to the tune of another $500. Our vet cut us a bit of a deal but still…
I contacted Animal Emergency Clinic of The Fraser Valley twice, politely, and was told in each case that management would contact me. Nada so far.
The first time I spoke with the clearly uncomfortable receptionist (no one likes complaint calls) she said she wasn’t sure what they could do for us. I said that if it were my business, I’d say, “Oops, our bad. Here’s at least a partial refund.”
But no response so far. That’s $1000 we can’t afford right now. Five hundred is bad enough but repeating the cost because of poor treatment is frustrating. What is worse is the unwillingness by management to address the issue.
Rajnesh Dass
17 Jun 2021
REPORT
Thank you for sending the card after my bird died.
Carolyn
16 Feb 2021
REPORT
We arrived with a critically ill cat at midnight. Staff were incredibly polite, helpful, efficient and professional. Every step of the process was explained.
Dr Colgan was professional, thorough, exp...
We arrived with a critically ill cat at midnight. Staff were incredibly polite, helpful, efficient and professional. Every step of the process was explained.
Dr Colgan was professional, thorough, explained everything, answered questions, came back to us with a diagnosis so that we could get closer on losing our beloved pet. She and her staff were compassionate, gentle, respectful, humane, professional and I could not feel more secure in my beloved pet being in their capable hands.
A heartfelt Thank you Dr Colgan and staff for all you do!!
Kat Mc
6 Jul 2018
REPORT
This emergency clinic is very needed and I appreciate that it exists when my dog become very ill, but I would have to rate my experience average. The support staff is very friendly but my experience w...
This emergency clinic is very needed and I appreciate that it exists when my dog become very ill, but I would have to rate my experience average. The support staff is very friendly but my experience with the vets could have been better. If I didn't have my friend with animal emergency experience I would have felt very lost. It was hard to follow what the vets were finding during the tests and the communication back to me was often on the negative and risk focused perspective. As well I had to call the clinic for updates rather then the clinic staff calling me when the tests were done. I'm thankful that my dog was referred to a specialist center for surgery and survived the procedure, but it feels that the culture of the vets at this emergency have maybe lost some of their passion when it came to helping me, as the dog owner, seeing hope for the future of my dog.
Susan Hopwood
24 Jun 2018
REPORT
This is not a 24/7 operation and does NOT look to be fully staffed as they claim! I just left there after waiting for almost 2 hours without even seeing a vet anywhere in sight! There were 2 people ah...
This is not a 24/7 operation and does NOT look to be fully staffed as they claim! I just left there after waiting for almost 2 hours without even seeing a vet anywhere in sight! There were 2 people ahead of me that were waiting even longer both with very sick dogs and then another big dog outside in the back of a truck. I asked why no movement and none of the exam rooms were in use.I was told they were in the middle of a shift change and the triage team had to go over things with the new vet which to me meant there was no vet there! It is a Saturday night afterall. I only found out because I asked and wasn’t going to be held hostage! Your clinic needs to do a better job as well as keep your patients informed! The * is for the staff I did see which were pleasant enough.I hope someone finally saw to the dog in the truck and the pit bull that could barely stand...the other couple left with me....So damn sad and infuriating!
Josh Britton
14 Jun 2018
REPORT
A pet hospital is the last place you want to find yourself at with your animal companion, but this is the best place you can go to when faced with that emergency. My dog was transferred from our famil...
A pet hospital is the last place you want to find yourself at with your animal companion, but this is the best place you can go to when faced with that emergency. My dog was transferred from our family vet critically ill and spent 5 nights here getting top level care while she recovered. The entire staff, techs, nurses, and doctors were kind and helpful, accommodating and considerate. Having a sick pet is a terrible experience, but if it ever happens you need to visit the team here at the Animal Emergency Clinic of the Fraser Valley. Very grateful with how well she was taken care of. Thanks AECFV ❤️
Nicole B
9 Jun 2018
REPORT
Had to bring our boy here late one night as our family Vet didn't have anyone on call that evening. We were incredibly pleased with the service as well as the Doctors and support staff. The facility w...
Had to bring our boy here late one night as our family Vet didn't have anyone on call that evening. We were incredibly pleased with the service as well as the Doctors and support staff. The facility was clean and well organized and we ended up getting a quick and flawless referral to a specialist for further treatment. Fee's were fair and ended up being even a little bit less than originally quoted. Would take any of our pets here in the future if need be without hesitation. A big thank you from Finnegan !
DeAnna O'Brien
21 May 2018
REPORT
I rarely write reviews but this clinic deserves to be recognized. I have just picked up my poodle that spent 24 hrs with them for a serious liver issue. I had contact with 3 doctors over the duratio...
I rarely write reviews but this clinic deserves to be recognized. I have just picked up my poodle that spent 24 hrs with them for a serious liver issue. I had contact with 3 doctors over the duration of my dogs stay. All were direct, informative and upfront about everything. One of the Doctors took the time to call me at 4 am because I was stressed and requested updates at anytime information became available. All three spent ample time with me and despite an extremely busy waiting room I never felt rushed. I appreciate the professional way every member of the staff at this clinic conducted themselves from the moment I walked in the door. Well done and thank you so much.
Angie F
20 Apr 2018
REPORT
These amazing people saved my dogs life !
2 weeks ago my 11 year-old lab Bently, got a raw bone lodged in his throat.
Panicked, I called the office to tell them I'm on my way.
Driving like a crazy...
These amazing people saved my dogs life !
2 weeks ago my 11 year-old lab Bently, got a raw bone lodged in his throat.
Panicked, I called the office to tell them I'm on my way.
Driving like a crazy person , while my boy could barely breathe was the hardest thing to watch .
When I arrived awesome Tammy, one of the assistants was waiting outside for us.
She quickly picked my 85 lb boy out of the back seat and ran into a room where vets and staff were waiting and ready for him.
The bone was literally stuck but thank God for these people. They managed to sedate him quick enough, get the bone out and save his life .
He was minutes away from dying .
I cannot thank the staff at this hospital ! Their kindness and empathy they shower me were wonderful.
They are absolute angels .
There are not enough stars on this review to show my appreciation. 💙💖
asulymka
18 Apr 2018
REPORT
Had to bring my baby boy here to say goodbye to him after 10 years together. They are so amazing at making you feel better. Got a lot of support and a beautiful paw print. Then they were so kind when ...
Had to bring my baby boy here to say goodbye to him after 10 years together. They are so amazing at making you feel better. Got a lot of support and a beautiful paw print. Then they were so kind when I brought my new puppy in for an emergency, she had a bladder infection, they remembered me are were so kind.
athina czuprynski
30 Mar 2018
REPORT
I had to take a friends dog that was very unwell in to the clinic while I was taking care of him. The staff were extremely professional, kind and empathetic. It was an incredibly difficult situation a...
I had to take a friends dog that was very unwell in to the clinic while I was taking care of him. The staff were extremely professional, kind and empathetic. It was an incredibly difficult situation and the vet Deanna was honest and caring . She took it upon herself to have a conversation with the owners, even though they were out of the country. They took an awful day and made as good as it could be. The clinic is very well run and it’s almost unfortunate it’s only for emergencies since if I had a pet, I’d like it taken there for regular care.
Matt Holmes
22 Mar 2018
REPORT
The staff here are very well educated and very friendly. We have had the unfortunate pleasure of visiting this emergency three times over the past 4 years. Every visit has exceeded our expectations an...
The staff here are very well educated and very friendly. We have had the unfortunate pleasure of visiting this emergency three times over the past 4 years. Every visit has exceeded our expectations and we always leave feeling very assured.
I read through some of the negative reviews and feel they are typically left on more serious cases, and are usually based around money. I think its important to put yourself in the shoes of the technicians. They deal with pain, suffering and death on a daily basis. When they want to charge you to have your animal stay over night or to run more tests, its not to be greedy or to pinch your wallet, its for the well being of your animal. I understand not everyone has thousands of dollars to dish out, but good work is never cheap. That's just the reality of things.
Anywho, there is my rant. I would definitely recommend to friends and family. We are very fortunate to have such great people so close by, although Milo might say otherwise :)
Sunil Sahota
26 Jan 2018
REPORT
It's never easy to see our pets in pain. I just brought my eight-year-old male dog back from this facility. During my short time there, I noticed that the entire staff was incredibly welcoming, empath...
It's never easy to see our pets in pain. I just brought my eight-year-old male dog back from this facility. During my short time there, I noticed that the entire staff was incredibly welcoming, empathetic and caring. Doctor "Cherri Beltran" and her staff treated my boy with great care, and in a surprisingly short amount of time. My boy's happiness — which had vanished due to his paw injury — has finally returned. He is now sound asleep in my room. I definitely recommend this hospital.
Thank you Doctor Beltran and staff. You turned a day of stress into a day of relief for Tyson.
Meagan Bagley
21 Jan 2018
REPORT
The team here was so great and caring when we rushed our nearly 5 year old male cat in late at night. He was in a pretty bad way due to a bladder blockage. They took really good care of our Cthulhu an...
The team here was so great and caring when we rushed our nearly 5 year old male cat in late at night. He was in a pretty bad way due to a bladder blockage. They took really good care of our Cthulhu and answered all our questions (and happily answered my phone calls for updates through out his stay!). My fiance even got to go visit our boy for a little bit while he was being kept at the clinic for treatment.
Thank you so much for your gentle touch and understanding. You do great work!
Also for anyone who hasn't checked out their options yet. Vet care (especially good emergency care!) can get expensive fast and this experience really opened our eyes to the importance of pet insurance. So look into that ahead of time if you can.
Joe Fair
20 May 2017
REPORT
Absolute waste of money. It's unbelievable that in this day and age vets can be so clueless when a domestic cat becomes ill. My mother ended up spending over $6K for our dying cat to go through a batt...
Absolute waste of money. It's unbelievable that in this day and age vets can be so clueless when a domestic cat becomes ill. My mother ended up spending over $6K for our dying cat to go through a battery of tests, spending her last days in a small cage away from family. I never really felt like the vets cared for the best outcome of our cat. They didn't even bother to explain the possible causes of what was going on with our cat. It became a never ending request for more and more tests. When we decided to have her put down, we were quickly hammered with a series of questions trying to upsell the euthanasia in various ways. My mom is crying her eyes out saying goodbye to a dear family friend, and she can't even do that in peace without having to think of spending even more money then she already has. Why couldn't this have been saved till after our cat was put down? This was just further evidence that this vet is out to milk customers for every dollar.
I know how tough the decision is, but unless you don't mind spending $5k-$20K or more on a pet, you're better off euthanizing them. It's honestly better off for your dying pet as well, unless you are committed to spending an extreme amount of money which won't guarantee a positive outcome for your pet.
Vanessa Haggstrom
29 Apr 2017
REPORT
This is such an amazing emergency clinic!! My mouse is sick and has been for awhile, so when we got way to scared and rushed her in both yesterday and this evening so thankful for the amazing support...
This is such an amazing emergency clinic!! My mouse is sick and has been for awhile, so when we got way to scared and rushed her in both yesterday and this evening so thankful for the amazing support and treatment the both of us got, both times we came! Thank you to all staff! Your much appreciated
-Vanessa & Baby Mouse
Jen Oliver
17 Mar 2017
REPORT
Took my little Dachshund in around midnight as she had blood in her pee. Over 2 hours it got worse and worse. The entire staff was wonderful! Very professional, reasonably priced for an emergency visi...
Took my little Dachshund in around midnight as she had blood in her pee. Over 2 hours it got worse and worse. The entire staff was wonderful! Very professional, reasonably priced for an emergency visit. She has a history of bladder stone's so of course I thought the worst. They did an xray and blood sample. She had a bad UTI that they gave her antibiotics for and sent us on our way. Thankfully the xray eased my mind as it wasn't stones!!!
They did not gouge or want to run major tests (I feel a lot of vets do these days) the vet gave me a few options and let me chose how I wanted it treated. He spent a lot of time answering my questions and I didn't feel rushed, which means a lot since my dog is my best friend :) I feel as if they had her health (and mine haha) in their best interest, and not their wallets. That is a great feeling these days and hard to find, especially in an emergency as they are the only ones still open.
Will return again for sure, but of course we hope we never have too.
Lover Animal
20 Feb 2017
REPORT
Not going to this place anymore.
Not a good treatment
Waiting until the end of the earth.
One of the staff said they fed my dog with food for the medication and i asked them which food i need to fe...
Not going to this place anymore.
Not a good treatment
Waiting until the end of the earth.
One of the staff said they fed my dog with food for the medication and i asked them which food i need to fed with it and they said good question .... and my doctor said didnt fed any food with medication. They also cant find it out what is wrong with my dog and my doctor was keep trying to negotiate about the price and keep talking about the surgery.. keep saying lets do this exam and they dont know why and what is wrong and the doctor is thinking that my dog has this problem... they are not even 100 percent sure and only keep talking about the price and surgery even though i said no surgery because my dog is 9 years old. However, the doctor is keep saying same word over and over doesnt try and dont know whats wrong with my dog (couldnt find why my dog is whinning and crying). My dog got worse when i brought him home(cant even stand).. my dog
Used to be really energetic and healthy dog for 9 years.. He also took the xray and saying there is no problem... but he wants surgery even though he was not 100 percent sure.
Only cares about the money. I am not going there anymore. Only diagnostic. Includes xray blood test and just one injection cost around 800.At first time the said 1800.. And after the xray and blood test they said they will do ringer's injection but they didnt do it... very uncare of my dog and only cares about the money.
The B.
6 Feb 2017
REPORT
A complete money grab With NO regard animal health. 3 visits totalling over $1,000 and all we were provided with was check back or we can provide with another vet FEE after FEEDisgusting people. I hop...
A complete money grab With NO regard animal health. 3 visits totalling over $1,000 and all we were provided with was check back or we can provide with another vet FEE after FEEDisgusting people. I hope you are one day in this situation and be treated this way.
Kirsten A.
22 Jan 2017
REPORT
This vet clinic is a joke. If you don't pay them first, they won't help your dog in the slightest. Their staff is utterly unprofessional and tense, they withhold information from you (they stuck a nee...
This vet clinic is a joke. If you don't pay them first, they won't help your dog in the slightest. Their staff is utterly unprofessional and tense, they withhold information from you (they stuck a needle into my dogs bladder without my permission and without telling me), and they don't give you anything to go on in regards to your animals wellbeing. $800 in diagnostic testing and they couldn't tell me the slightest thing. "It might be something to do with her liver", was all I got from them. And I had to call 3 times to get those "results". All they care about at this clinic is money, and I will never take my dogs to see them again. If I could give them zero stars, I would.
Nicole Abbrusci
13 Dec 2016
REPORT
Omg what a morning!!! I'm on my way home from work when I hit traffic on 104 ave.. I'm thinking, what gives? Accident maybe? Nope. There was a little cat in the middle of the street. Just sitting and...
Omg what a morning!!! I'm on my way home from work when I hit traffic on 104 ave.. I'm thinking, what gives? Accident maybe? Nope. There was a little cat in the middle of the street. Just sitting and shaking. It was obvious he was injured. People were just driving past him... sooo close to hitting him! I stopped, carefully scooped him up.. he was bleeding from his mouth and freezing cold. I'm holding him and balling in my car, driving to the nearest animal hospital... "It's gonna be ok Buttons (I named him Buttons)" When I got to the Animal Hospital on Fraser Hwy and 153 they wanted nothing to do with him when they found out he was a stray. They were disgusting actually. They told me to leave. I'm like "well I can't throw him in the trash!! Is he dying?! Look at him at least!" I had to beg them to give him morpheme for the pain. (At this point I'm covered in blood and cat poo) The little puke that works there told me to drive him out to the Langley animal hospital. On my way, the morpheme kicked in and Buttons turned into Linda Blair from the exorcist. I had to pull over and wrap him in my sweater.. "stop trying to kill me Buttons I'm saving your life!!" He finally calmed down when I got a stray jacket on him.. The staff at Animal Emerg Clinic in Langley were AMAZING. They took him right away and checked him out. They made me a coffee and even teared up when I told them the story... you can tell these people actually loved animals. Turns out his tooth went through his lip when he got hit but other than that he's gonna be fine.. He's 9 months old and his name is Baby
Jen Gonzales
20 Nov 2016
REPORT
Thank you for being there to take care of Chevy last weekend!!!! After a few days of pain meds he is back to being a puppy again!!!! Thank you!!!
Carol Magri
8 Nov 2016
REPORT
My little Maltese got a blade of grass stich on the rook of her mouth and this Emergency Clinic found this out immediately to be the cause of her coughing & gaging. The team there was remarkable. Wi...
My little Maltese got a blade of grass stich on the rook of her mouth and this Emergency Clinic found this out immediately to be the cause of her coughing & gaging. The team there was remarkable. With a small dog like a Maltese they don't have enough muscle power I their throat to dislodge even a fairly wide piece of grass so they saver her life and I am forever indebted to their expertise and kindness in the process.
Roxanne Snopek
8 Nov 2016
REPORT
I can't say enough good things about the team at AECFV! Our miniature poodle Gemma would never have survived her coyote attack without their intensive care, and coordination with Dr. Geoff Hutchinson ...
I can't say enough good things about the team at AECFV! Our miniature poodle Gemma would never have survived her coyote attack without their intensive care, and coordination with Dr. Geoff Hutchinson at Boundary Bay Veterinary Specialty Hospital. Between the two teams, Gemma got round-the-clock care in that critical period after surgery to repair her numerous wounds. Their expertise not only got her through the ordeal, but helped *us* get through it as well, allowing brief visits during her three-day stay, and keeping us up-to-date on her condition.
I recommend Animal Emergency Clinic of the Fraser Valley wholeheartedly and am so grateful we have such a service to rely on for our beloved pets.
Faith Hawkes
7 Nov 2016
REPORT
One of the only spots I know that takes strays in through the SPCA. I found a stray dog running around at 4am on a Sunday morning, animal control, the SPCA were all closed but thankfully I was about t...
One of the only spots I know that takes strays in through the SPCA. I found a stray dog running around at 4am on a Sunday morning, animal control, the SPCA were all closed but thankfully I was about to drop the little guy off here. I really did not want to leave him outside in this rainy November weather. Thanks again for this service you provide through the SPCA!
Esther Tupper
7 Nov 2016
REPORT
One of the only spots I know that takes strays in through the SPCA. I found a stray dog running around at 4am on a Sunday morning, animal control, the SPCA were all closed but thankfully I was about t...
One of the only spots I know that takes strays in through the SPCA. I found a stray dog running around at 4am on a Sunday morning, animal control, the SPCA were all closed but thankfully I was about to drop the little guy off here. I really did not want to leave him outside in this rainy November weather. Thanks again for this service you provide through the SPCA!
Jen Elsby
17 Oct 2016
REPORT
I want to send out a special thanks to this clinic and their fantastic staff. I recently had a cat that is not even mine neutered, because I am trying to adopt him out. The next day got his cone off, ...
I want to send out a special thanks to this clinic and their fantastic staff. I recently had a cat that is not even mine neutered, because I am trying to adopt him out. The next day got his cone off, he ripped himself open and had extensive bleeding. The vet was concerned that if she couldn't stop the bleeding by ligating the artery, that he would need emergency exploratory abdominal surgery to try to source out and stop the bleeding. Unfortunately this was financial not an option for me, so we decided to just try to ligate the artery with the cat under sedation. Due to her great veterinary skills, she was able to stop the bleeding keeping the cost minimal. Thanks to her and the amazing staff, Jack is now doing well in his early days of recovery. Its reassuring to know that there is facility like that available should you ever need to use it. Thanks again to all the staff!
Robert Ricard
13 Oct 2016
REPORT
Not my first panic visit to this clinic. Friendly, knowledgeable staff that kept me calm and reassured. Very thorough assessment and diagnostic tests that were relevant and necessary.
Nancy Jardine
4 Oct 2016
REPORT
I have brought my cat and both of my dogs in for intensive treatment and quick visits ( gastroenteritis, colitis, ultrasounds, ear suturing, allergic reactions, thyroid issues, CHF, dermatitis, lamen...
I have brought my cat and both of my dogs in for intensive treatment and quick visits ( gastroenteritis, colitis, ultrasounds, ear suturing, allergic reactions, thyroid issues, CHF, dermatitis, lameness, thoracentesis, xrays, physio, eye infections,etc...), and each time has been up to the same great standard of care and attentiveness. One of my reasons for moving to Langley was because of the emergency vet service, and a one stop treatment centre with Boundary Bay Diagnostics. My pets clinic Port Moody Animal Hospital recommended them for a Emergency and now they are my go to local place for emergency and specialty treatment. My pets have seen great specialists (Neurology, Oncology, Orthopedics, and Internal Medicine), and I fully believe that my fur family receives the best care and love possible during their emergencies through to discharge and follow up. Thanks for saving my dog when she came in with hemorrhagic gastroenteritis a few years ago. As someone that has worked in a hospital for 19 years I can truly appreciate the helpful and friendly front line workers to the hands on treatment care that my fur family receives. Great job! Thank you!
Tanya Mack
15 Sep 2016
REPORT
Thank you for taking such good care of our Lincoln. Thank you for accommodating our visits to be with him. Thank you for the late night update phone calls we requested. Thank you for explaining all...
Thank you for taking such good care of our Lincoln. Thank you for accommodating our visits to be with him. Thank you for the late night update phone calls we requested. Thank you for explaining all our options and costs involved. Thank you for understanding how much he means to us by giving him such love and care. Big hugs to every staff member.
Shanna Jays
28 Aug 2016
REPORT
My little Remington had a horrible attack by another dog. We drove all the way from 100 Mile House for him to have the proper care and that is a decision I would make over and over again. Thank you so...
My little Remington had a horrible attack by another dog. We drove all the way from 100 Mile House for him to have the proper care and that is a decision I would make over and over again. Thank you so much. Everyone has been amazing.
Jazz Kellar
15 Aug 2016
REPORT
I brought my ferret in while he was having a insulinoma siezure. The front staff were very caring but the vet herself was extremely cold and heartless. I had to have him put down and she was rough and...
I brought my ferret in while he was having a insulinoma siezure. The front staff were very caring but the vet herself was extremely cold and heartless. I had to have him put down and she was rough and rude about it. I also ordered paw prints to be done and when recieved them the staff didn't even care while doing them. Didn't even look like his paws they were smeared and you can just tell they didn't put any care or effort into what was a memory of my beloved fuzz baby! I've been here twice because they are the only 24 hours clinic with in a hour drive and both times had aweful service.
Teresa Beere Johnson
1 Aug 2016
REPORT
Brought my dog Kira in here as she was in distress as she had a stick lodged in her mouth. The staff removed it no charge!! Thank you!
Dina Sirsiris
19 Jun 2016
REPORT
Took my sick dog to emerg for an infection that was causing bloody diarrhea. Vet offered me plan A quote for over $1400 to leave my dog for 24 hours. When I squirmed a bit on the cost she left the ro...
Took my sick dog to emerg for an infection that was causing bloody diarrhea. Vet offered me plan A quote for over $1400 to leave my dog for 24 hours. When I squirmed a bit on the cost she left the room for 10 minutes to go and print less expensive plan B quote. It's 2:00 a.m. Why not come in the first time with all my options at the same time? I left with my dog and the way over priced medications ($25 for 5 pepcid tabs!?) and a treatment plan for the next 7 days. 3 and 1/2 days into 7 day antibiotic course I ran out. Hmm since I work in a pharmacy and know how to draw .2 MLS into a syringe, even tho the clinic clearly marked the syringe with a red line, I know this is a dispensing error. Nevertheless, I called the clinic and they were waiting for me with my prefilled syringes to continue the next 3 and 1/2 days to finish the full course. When I asked why I was given pre-filled syringes and not given a bottle I was told it was to prevent anymore shortages and that sometimes suspensions coat the inside of a bottle and medication may be short due to this. Really? In what reality could I lose 3 and 1/2 days worth of medication because it has coated the inside of a dispensing bottle that you supplied?! Never in my 20 years in pharmacy have I heard of such a ridiculous thing ever happening! And we do not dispense total quantities of a mere 2.8 MLS, so please do not insult my intelligence!! Furthermore there was no apology for your dispensing error, or the inconvenience of having to make a 911 trip from poco to pick up what I was shorted. Next time I will gladly drive to Vancouver!
Cecilia Thompson
10 Jun 2016
REPORT
What a great place! I brought in my cat for emergency care. We had called ahead they let us know that with her symptoms she should be seen right away and when I came in unable to talk. They took her i...
What a great place! I brought in my cat for emergency care. We had called ahead they let us know that with her symptoms she should be seen right away and when I came in unable to talk. They took her in right away. They did not try to up sell me on a temporary fix. They were honest and even gave her some pain medication so she wouldn't be in pain. They let us say goodbye and were very loving and caring as they put her to sleep. I will be recommending this place to all my friends!
Ashley Miller
20 Sep 2015
REPORT
We brought our cat in with a blockage and they immediately took him in and started working to help him. ALL of the staff we had seen (both nights around 1am) were beyond amazing. He is still in their ...
We brought our cat in with a blockage and they immediately took him in and started working to help him. ALL of the staff we had seen (both nights around 1am) were beyond amazing. He is still in their care being treated now and I can sleep well knowing he is in the best care possible. Thank you to everyone and we can't wait to see our little guy in a few days! :)
Kevin H.
23 Jul 2015
REPORT
Can't give enough props to the management and staff of this clinic for taking care of our boy Stettler. He was hit brutally by a truck and the doctors, techs, assistants and admin totally took great c...
Can't give enough props to the management and staff of this clinic for taking care of our boy Stettler. He was hit brutally by a truck and the doctors, techs, assistants and admin totally took great care of him so well. So many good people In one place I can't even start to name them. Thank you so much. Stettler, Brandi, and I are so appreciative. When your family is hospitalized for over two weeks you know it's good or bad, and this is so good. Thank you so much for the hospital and Boundary Bay Vet Specialty Clinic!
rachel y.
1 Jul 2015
REPORT
Awesome care!! Diagnosed my pup right away!! Care didn't stop at the hospital care extended through phone calls as well. If I lived closed I would bring my pup to this vet hospital instead.
Shila B.
1 Mar 2015
REPORT
These guys were at the Pet lovers Expo this weekend. These guys did a good presentation at the expo.
Chelsea S.
27 Aug 2014
REPORT
I would give it 4/5 stars and perhaps I am either being too generous or maybe I just have a lot of patience. Firstly, I was very happy that they are open 24 hours as I needed to bring my little girl i...
I would give it 4/5 stars and perhaps I am either being too generous or maybe I just have a lot of patience. Firstly, I was very happy that they are open 24 hours as I needed to bring my little girl in the middle of the night. If it weren't for them I wouldn't have known where to bring my little girl as the Fraser Valley animal clinic is well recommended by our home vet.I was happy with the friendliness of the initial staff as they were helpful. The only problem I have is with the wait time. I was more than willing to wait days if I needed to but considering that there was only 1 other person in the waiting room who left shortly after we arrived, we still waited well over 45 minutes, almost an hour, to see a doctor. The reasoning for this is because they were in the middle of a shift change. I found this rather rude as they were taking care of their own needs instead of the needs of the animal. Once my little girl was brought into the room it was then that they realized how serious her condition was. Perhaps they would have known this sooner if they were more prompt with getting her in. I understand that you want to get home after a shift but as a vet I would assume that your first priority would be the animals, despite them wanting to just go home. I may be taking this in the wrong way but it is the way in which I interpreted it.Also, the cost in which they charge is rather outrageous. I completely understand that they are an emergency clinic but the cost was well over $1000 for not even 12 hours. I am not at all cheap as I would pay an arm and a leg for my little girl. But considering the fact that she received the same, if not more, treatment for less than half the price with exceptional care from her home vet puts things into better perspective.
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Animal Emergency Clinic Of The Fraser Valley
Langley, British Columbia
General Info
Since 1996 the Animal Emergency Clinic of the Fraser Valley has been dedicated to providing emergency and critical care to companion animals and exotic pets during the hours in which your family veterinarian is unavailable. We are a fully equipped hosptial staffed by expirienced and caring individuals. We have a veterinarian and technical support staff on duty at all times. Our clinic accepts emergencies from all areas of the Lower Mainland and Fraser Valley
Reviews
Chris
25 Aug 2023
TL;DR: Don’t use an emergency vet unless you absolutely have to, and even then don’t use Animal Emergency Clinic of The Fraser Valley. The care was insufficient and management won’t address the prob...
TL;DR: Don’t use an emergency vet unless you absolutely have to, and even then don’t use Animal Emergency Clinic of The Fraser Valley. The care was insufficient and management won’t address the problem.
Our cat (7m) developed a pus-filled abscess on his back, probably due to a cat fight. This upset my family who insisted on rushing him to an emergency care vet. I was in favour of taking him to our normal vet in the morning but I’m just the dad…
My wife is a nurse and while giving the boil a little prod, a small laceration burst open and started oozing pus. Knowing that draining it was a first step, we expressed as much out as we could, then took the cat off to Animal Emergency Clinic of The Fraser Valley in Langley BC.
They were very nice people.
Emergency vets are expensive so the $180 emergency and consultation fee was no surprise (even though it applies also during normal working hours and follow up visits). After a couple of hours, our cat was returned to us with some antibiotics and Metacam (a controversial NSAID pain reliever). I noticed there was no drain in the wound and asked about it but was told it was not a problem. We got some blood work done ($180) we prob didn’t have to but we applied an abundance of caution. Got out of there $550 dollars later.
When my wife (the nurse) saw there was no drain she was surprised as a drain is standard for abscesses.
Within 4 days, the abscess came back despite the antibiotics. We took the cat to our regular vet and they said that a drain would likely have prevented the drain surgery we were now looking at. When we said where we had taken the cat (Animal Emergency Clinic of The Fraser Valley) the vet made some vague noises about that place not being so good to go to.
Meanwhile, the poor cat needs surgery, IV and sedation, as well as more antibiotics, all to the tune of another $500. Our vet cut us a bit of a deal but still…
I contacted Animal Emergency Clinic of The Fraser Valley twice, politely, and was told in each case that management would contact me. Nada so far.
The first time I spoke with the clearly uncomfortable receptionist (no one likes complaint calls) she said she wasn’t sure what they could do for us. I said that if it were my business, I’d say, “Oops, our bad. Here’s at least a partial refund.”
But no response so far. That’s $1000 we can’t afford right now. Five hundred is bad enough but repeating the cost because of poor treatment is frustrating. What is worse is the unwillingness by management to address the issue.
Rajnesh Dass
17 Jun 2021
Thank you for sending the card after my bird died.
Carolyn
16 Feb 2021
We arrived with a critically ill cat at midnight. Staff were incredibly polite, helpful, efficient and professional. Every step of the process was explained.
Dr Colgan was professional, thorough, exp...
We arrived with a critically ill cat at midnight. Staff were incredibly polite, helpful, efficient and professional. Every step of the process was explained.
Dr Colgan was professional, thorough, explained everything, answered questions, came back to us with a diagnosis so that we could get closer on losing our beloved pet. She and her staff were compassionate, gentle, respectful, humane, professional and I could not feel more secure in my beloved pet being in their capable hands.
A heartfelt Thank you Dr Colgan and staff for all you do!!
Kat Mc
6 Jul 2018
This emergency clinic is very needed and I appreciate that it exists when my dog become very ill, but I would have to rate my experience average. The support staff is very friendly but my experience w...
This emergency clinic is very needed and I appreciate that it exists when my dog become very ill, but I would have to rate my experience average. The support staff is very friendly but my experience with the vets could have been better. If I didn't have my friend with animal emergency experience I would have felt very lost. It was hard to follow what the vets were finding during the tests and the communication back to me was often on the negative and risk focused perspective. As well I had to call the clinic for updates rather then the clinic staff calling me when the tests were done. I'm thankful that my dog was referred to a specialist center for surgery and survived the procedure, but it feels that the culture of the vets at this emergency have maybe lost some of their passion when it came to helping me, as the dog owner, seeing hope for the future of my dog.
Susan Hopwood
24 Jun 2018
This is not a 24/7 operation and does NOT look to be fully staffed as they claim! I just left there after waiting for almost 2 hours without even seeing a vet anywhere in sight! There were 2 people ah...
This is not a 24/7 operation and does NOT look to be fully staffed as they claim! I just left there after waiting for almost 2 hours without even seeing a vet anywhere in sight! There were 2 people ahead of me that were waiting even longer both with very sick dogs and then another big dog outside in the back of a truck. I asked why no movement and none of the exam rooms were in use.I was told they were in the middle of a shift change and the triage team had to go over things with the new vet which to me meant there was no vet there! It is a Saturday night afterall. I only found out because I asked and wasn’t going to be held hostage! Your clinic needs to do a better job as well as keep your patients informed! The * is for the staff I did see which were pleasant enough.I hope someone finally saw to the dog in the truck and the pit bull that could barely stand...the other couple left with me....So damn sad and infuriating!
Josh Britton
14 Jun 2018
A pet hospital is the last place you want to find yourself at with your animal companion, but this is the best place you can go to when faced with that emergency. My dog was transferred from our famil...
A pet hospital is the last place you want to find yourself at with your animal companion, but this is the best place you can go to when faced with that emergency. My dog was transferred from our family vet critically ill and spent 5 nights here getting top level care while she recovered. The entire staff, techs, nurses, and doctors were kind and helpful, accommodating and considerate. Having a sick pet is a terrible experience, but if it ever happens you need to visit the team here at the Animal Emergency Clinic of the Fraser Valley. Very grateful with how well she was taken care of. Thanks AECFV ❤️
Nicole B
9 Jun 2018
Had to bring our boy here late one night as our family Vet didn't have anyone on call that evening. We were incredibly pleased with the service as well as the Doctors and support staff. The facility w...
Had to bring our boy here late one night as our family Vet didn't have anyone on call that evening. We were incredibly pleased with the service as well as the Doctors and support staff. The facility was clean and well organized and we ended up getting a quick and flawless referral to a specialist for further treatment. Fee's were fair and ended up being even a little bit less than originally quoted. Would take any of our pets here in the future if need be without hesitation. A big thank you from Finnegan !
DeAnna O'Brien
21 May 2018
I rarely write reviews but this clinic deserves to be recognized. I have just picked up my poodle that spent 24 hrs with them for a serious liver issue. I had contact with 3 doctors over the duratio...
I rarely write reviews but this clinic deserves to be recognized. I have just picked up my poodle that spent 24 hrs with them for a serious liver issue. I had contact with 3 doctors over the duration of my dogs stay. All were direct, informative and upfront about everything. One of the Doctors took the time to call me at 4 am because I was stressed and requested updates at anytime information became available. All three spent ample time with me and despite an extremely busy waiting room I never felt rushed. I appreciate the professional way every member of the staff at this clinic conducted themselves from the moment I walked in the door. Well done and thank you so much.
Angie F
20 Apr 2018
These amazing people saved my dogs life !
2 weeks ago my 11 year-old lab Bently, got a raw bone lodged in his throat.
Panicked, I called the office to tell them I'm on my way.
Driving like a crazy...
These amazing people saved my dogs life !
2 weeks ago my 11 year-old lab Bently, got a raw bone lodged in his throat.
Panicked, I called the office to tell them I'm on my way.
Driving like a crazy person , while my boy could barely breathe was the hardest thing to watch .
When I arrived awesome Tammy, one of the assistants was waiting outside for us.
She quickly picked my 85 lb boy out of the back seat and ran into a room where vets and staff were waiting and ready for him.
The bone was literally stuck but thank God for these people. They managed to sedate him quick enough, get the bone out and save his life .
He was minutes away from dying .
I cannot thank the staff at this hospital ! Their kindness and empathy they shower me were wonderful.
They are absolute angels .
There are not enough stars on this review to show my appreciation. 💙💖
asulymka
18 Apr 2018
Had to bring my baby boy here to say goodbye to him after 10 years together. They are so amazing at making you feel better. Got a lot of support and a beautiful paw print. Then they were so kind when ...
Had to bring my baby boy here to say goodbye to him after 10 years together. They are so amazing at making you feel better. Got a lot of support and a beautiful paw print. Then they were so kind when I brought my new puppy in for an emergency, she had a bladder infection, they remembered me are were so kind.
athina czuprynski
30 Mar 2018
I had to take a friends dog that was very unwell in to the clinic while I was taking care of him. The staff were extremely professional, kind and empathetic. It was an incredibly difficult situation a...
I had to take a friends dog that was very unwell in to the clinic while I was taking care of him. The staff were extremely professional, kind and empathetic. It was an incredibly difficult situation and the vet Deanna was honest and caring . She took it upon herself to have a conversation with the owners, even though they were out of the country. They took an awful day and made as good as it could be. The clinic is very well run and it’s almost unfortunate it’s only for emergencies since if I had a pet, I’d like it taken there for regular care.
Matt Holmes
22 Mar 2018
The staff here are very well educated and very friendly. We have had the unfortunate pleasure of visiting this emergency three times over the past 4 years. Every visit has exceeded our expectations an...
The staff here are very well educated and very friendly. We have had the unfortunate pleasure of visiting this emergency three times over the past 4 years. Every visit has exceeded our expectations and we always leave feeling very assured.
I read through some of the negative reviews and feel they are typically left on more serious cases, and are usually based around money. I think its important to put yourself in the shoes of the technicians. They deal with pain, suffering and death on a daily basis. When they want to charge you to have your animal stay over night or to run more tests, its not to be greedy or to pinch your wallet, its for the well being of your animal. I understand not everyone has thousands of dollars to dish out, but good work is never cheap. That's just the reality of things.
Anywho, there is my rant. I would definitely recommend to friends and family. We are very fortunate to have such great people so close by, although Milo might say otherwise :)
Sunil Sahota
26 Jan 2018
It's never easy to see our pets in pain. I just brought my eight-year-old male dog back from this facility. During my short time there, I noticed that the entire staff was incredibly welcoming, empath...
It's never easy to see our pets in pain. I just brought my eight-year-old male dog back from this facility. During my short time there, I noticed that the entire staff was incredibly welcoming, empathetic and caring. Doctor "Cherri Beltran" and her staff treated my boy with great care, and in a surprisingly short amount of time. My boy's happiness — which had vanished due to his paw injury — has finally returned. He is now sound asleep in my room. I definitely recommend this hospital.
Thank you Doctor Beltran and staff. You turned a day of stress into a day of relief for Tyson.
Meagan Bagley
21 Jan 2018
The team here was so great and caring when we rushed our nearly 5 year old male cat in late at night. He was in a pretty bad way due to a bladder blockage. They took really good care of our Cthulhu an...
The team here was so great and caring when we rushed our nearly 5 year old male cat in late at night. He was in a pretty bad way due to a bladder blockage. They took really good care of our Cthulhu and answered all our questions (and happily answered my phone calls for updates through out his stay!). My fiance even got to go visit our boy for a little bit while he was being kept at the clinic for treatment.
Thank you so much for your gentle touch and understanding. You do great work!
Also for anyone who hasn't checked out their options yet. Vet care (especially good emergency care!) can get expensive fast and this experience really opened our eyes to the importance of pet insurance. So look into that ahead of time if you can.
Joe Fair
20 May 2017
Absolute waste of money. It's unbelievable that in this day and age vets can be so clueless when a domestic cat becomes ill. My mother ended up spending over $6K for our dying cat to go through a batt...
Absolute waste of money. It's unbelievable that in this day and age vets can be so clueless when a domestic cat becomes ill. My mother ended up spending over $6K for our dying cat to go through a battery of tests, spending her last days in a small cage away from family. I never really felt like the vets cared for the best outcome of our cat. They didn't even bother to explain the possible causes of what was going on with our cat. It became a never ending request for more and more tests. When we decided to have her put down, we were quickly hammered with a series of questions trying to upsell the euthanasia in various ways. My mom is crying her eyes out saying goodbye to a dear family friend, and she can't even do that in peace without having to think of spending even more money then she already has. Why couldn't this have been saved till after our cat was put down? This was just further evidence that this vet is out to milk customers for every dollar.
I know how tough the decision is, but unless you don't mind spending $5k-$20K or more on a pet, you're better off euthanizing them. It's honestly better off for your dying pet as well, unless you are committed to spending an extreme amount of money which won't guarantee a positive outcome for your pet.
Vanessa Haggstrom
29 Apr 2017
This is such an amazing emergency clinic!! My mouse is sick and has been for awhile, so when we got way to scared and rushed her in both yesterday and this evening so thankful for the amazing support...
This is such an amazing emergency clinic!! My mouse is sick and has been for awhile, so when we got way to scared and rushed her in both yesterday and this evening so thankful for the amazing support and treatment the both of us got, both times we came! Thank you to all staff! Your much appreciated
-Vanessa & Baby Mouse
Jen Oliver
17 Mar 2017
Took my little Dachshund in around midnight as she had blood in her pee. Over 2 hours it got worse and worse. The entire staff was wonderful! Very professional, reasonably priced for an emergency visi...
Took my little Dachshund in around midnight as she had blood in her pee. Over 2 hours it got worse and worse. The entire staff was wonderful! Very professional, reasonably priced for an emergency visit. She has a history of bladder stone's so of course I thought the worst. They did an xray and blood sample. She had a bad UTI that they gave her antibiotics for and sent us on our way. Thankfully the xray eased my mind as it wasn't stones!!!
They did not gouge or want to run major tests (I feel a lot of vets do these days) the vet gave me a few options and let me chose how I wanted it treated. He spent a lot of time answering my questions and I didn't feel rushed, which means a lot since my dog is my best friend :) I feel as if they had her health (and mine haha) in their best interest, and not their wallets. That is a great feeling these days and hard to find, especially in an emergency as they are the only ones still open.
Will return again for sure, but of course we hope we never have too.
Lover Animal
20 Feb 2017
Not going to this place anymore.
Not a good treatment
Waiting until the end of the earth.
One of the staff said they fed my dog with food for the medication and i asked them which food i need to fe...
Not going to this place anymore.
Not a good treatment
Waiting until the end of the earth.
One of the staff said they fed my dog with food for the medication and i asked them which food i need to fed with it and they said good question .... and my doctor said didnt fed any food with medication. They also cant find it out what is wrong with my dog and my doctor was keep trying to negotiate about the price and keep talking about the surgery.. keep saying lets do this exam and they dont know why and what is wrong and the doctor is thinking that my dog has this problem... they are not even 100 percent sure and only keep talking about the price and surgery even though i said no surgery because my dog is 9 years old. However, the doctor is keep saying same word over and over doesnt try and dont know whats wrong with my dog (couldnt find why my dog is whinning and crying). My dog got worse when i brought him home(cant even stand).. my dog
Used to be really energetic and healthy dog for 9 years.. He also took the xray and saying there is no problem... but he wants surgery even though he was not 100 percent sure.
Only cares about the money. I am not going there anymore. Only diagnostic. Includes xray blood test and just one injection cost around 800.At first time the said 1800.. And after the xray and blood test they said they will do ringer's injection but they didnt do it... very uncare of my dog and only cares about the money.
The B.
6 Feb 2017
A complete money grab With NO regard animal health. 3 visits totalling over $1,000 and all we were provided with was check back or we can provide with another vet FEE after FEEDisgusting people. I hop...
A complete money grab With NO regard animal health. 3 visits totalling over $1,000 and all we were provided with was check back or we can provide with another vet FEE after FEEDisgusting people. I hope you are one day in this situation and be treated this way.
Kirsten A.
22 Jan 2017
This vet clinic is a joke. If you don't pay them first, they won't help your dog in the slightest. Their staff is utterly unprofessional and tense, they withhold information from you (they stuck a nee...
This vet clinic is a joke. If you don't pay them first, they won't help your dog in the slightest. Their staff is utterly unprofessional and tense, they withhold information from you (they stuck a needle into my dogs bladder without my permission and without telling me), and they don't give you anything to go on in regards to your animals wellbeing. $800 in diagnostic testing and they couldn't tell me the slightest thing. "It might be something to do with her liver", was all I got from them. And I had to call 3 times to get those "results". All they care about at this clinic is money, and I will never take my dogs to see them again. If I could give them zero stars, I would.
Nicole Abbrusci
13 Dec 2016
Omg what a morning!!! I'm on my way home from work when I hit traffic on 104 ave.. I'm thinking, what gives? Accident maybe? Nope. There was a little cat in the middle of the street. Just sitting and...
Omg what a morning!!! I'm on my way home from work when I hit traffic on 104 ave.. I'm thinking, what gives? Accident maybe? Nope. There was a little cat in the middle of the street. Just sitting and shaking. It was obvious he was injured. People were just driving past him... sooo close to hitting him! I stopped, carefully scooped him up.. he was bleeding from his mouth and freezing cold. I'm holding him and balling in my car, driving to the nearest animal hospital... "It's gonna be ok Buttons (I named him Buttons)" When I got to the Animal Hospital on Fraser Hwy and 153 they wanted nothing to do with him when they found out he was a stray. They were disgusting actually. They told me to leave. I'm like "well I can't throw him in the trash!! Is he dying?! Look at him at least!" I had to beg them to give him morpheme for the pain. (At this point I'm covered in blood and cat poo) The little puke that works there told me to drive him out to the Langley animal hospital. On my way, the morpheme kicked in and Buttons turned into Linda Blair from the exorcist. I had to pull over and wrap him in my sweater.. "stop trying to kill me Buttons I'm saving your life!!" He finally calmed down when I got a stray jacket on him.. The staff at Animal Emerg Clinic in Langley were AMAZING. They took him right away and checked him out. They made me a coffee and even teared up when I told them the story... you can tell these people actually loved animals. Turns out his tooth went through his lip when he got hit but other than that he's gonna be fine.. He's 9 months old and his name is Baby
Jen Gonzales
20 Nov 2016
Thank you for being there to take care of Chevy last weekend!!!! After a few days of pain meds he is back to being a puppy again!!!! Thank you!!!
Carol Magri
8 Nov 2016
My little Maltese got a blade of grass stich on the rook of her mouth and this Emergency Clinic found this out immediately to be the cause of her coughing & gaging. The team there was remarkable. Wi...
My little Maltese got a blade of grass stich on the rook of her mouth and this Emergency Clinic found this out immediately to be the cause of her coughing & gaging. The team there was remarkable. With a small dog like a Maltese they don't have enough muscle power I their throat to dislodge even a fairly wide piece of grass so they saver her life and I am forever indebted to their expertise and kindness in the process.
Roxanne Snopek
8 Nov 2016
I can't say enough good things about the team at AECFV! Our miniature poodle Gemma would never have survived her coyote attack without their intensive care, and coordination with Dr. Geoff Hutchinson ...
I can't say enough good things about the team at AECFV! Our miniature poodle Gemma would never have survived her coyote attack without their intensive care, and coordination with Dr. Geoff Hutchinson at Boundary Bay Veterinary Specialty Hospital. Between the two teams, Gemma got round-the-clock care in that critical period after surgery to repair her numerous wounds. Their expertise not only got her through the ordeal, but helped *us* get through it as well, allowing brief visits during her three-day stay, and keeping us up-to-date on her condition.
I recommend Animal Emergency Clinic of the Fraser Valley wholeheartedly and am so grateful we have such a service to rely on for our beloved pets.
Faith Hawkes
7 Nov 2016
One of the only spots I know that takes strays in through the SPCA. I found a stray dog running around at 4am on a Sunday morning, animal control, the SPCA were all closed but thankfully I was about t...
One of the only spots I know that takes strays in through the SPCA. I found a stray dog running around at 4am on a Sunday morning, animal control, the SPCA were all closed but thankfully I was about to drop the little guy off here. I really did not want to leave him outside in this rainy November weather. Thanks again for this service you provide through the SPCA!
Esther Tupper
7 Nov 2016
One of the only spots I know that takes strays in through the SPCA. I found a stray dog running around at 4am on a Sunday morning, animal control, the SPCA were all closed but thankfully I was about t...
One of the only spots I know that takes strays in through the SPCA. I found a stray dog running around at 4am on a Sunday morning, animal control, the SPCA were all closed but thankfully I was about to drop the little guy off here. I really did not want to leave him outside in this rainy November weather. Thanks again for this service you provide through the SPCA!
Jen Elsby
17 Oct 2016
I want to send out a special thanks to this clinic and their fantastic staff. I recently had a cat that is not even mine neutered, because I am trying to adopt him out. The next day got his cone off, ...
I want to send out a special thanks to this clinic and their fantastic staff. I recently had a cat that is not even mine neutered, because I am trying to adopt him out. The next day got his cone off, he ripped himself open and had extensive bleeding. The vet was concerned that if she couldn't stop the bleeding by ligating the artery, that he would need emergency exploratory abdominal surgery to try to source out and stop the bleeding. Unfortunately this was financial not an option for me, so we decided to just try to ligate the artery with the cat under sedation. Due to her great veterinary skills, she was able to stop the bleeding keeping the cost minimal. Thanks to her and the amazing staff, Jack is now doing well in his early days of recovery. Its reassuring to know that there is facility like that available should you ever need to use it. Thanks again to all the staff!
Robert Ricard
13 Oct 2016
Not my first panic visit to this clinic. Friendly, knowledgeable staff that kept me calm and reassured. Very thorough assessment and diagnostic tests that were relevant and necessary.
Nancy Jardine
4 Oct 2016
I have brought my cat and both of my dogs in for intensive treatment and quick visits ( gastroenteritis, colitis, ultrasounds, ear suturing, allergic reactions, thyroid issues, CHF, dermatitis, lamen...
I have brought my cat and both of my dogs in for intensive treatment and quick visits ( gastroenteritis, colitis, ultrasounds, ear suturing, allergic reactions, thyroid issues, CHF, dermatitis, lameness, thoracentesis, xrays, physio, eye infections,etc...), and each time has been up to the same great standard of care and attentiveness. One of my reasons for moving to Langley was because of the emergency vet service, and a one stop treatment centre with Boundary Bay Diagnostics. My pets clinic Port Moody Animal Hospital recommended them for a Emergency and now they are my go to local place for emergency and specialty treatment. My pets have seen great specialists (Neurology, Oncology, Orthopedics, and Internal Medicine), and I fully believe that my fur family receives the best care and love possible during their emergencies through to discharge and follow up. Thanks for saving my dog when she came in with hemorrhagic gastroenteritis a few years ago. As someone that has worked in a hospital for 19 years I can truly appreciate the helpful and friendly front line workers to the hands on treatment care that my fur family receives. Great job! Thank you!
Tanya Mack
15 Sep 2016
Thank you for taking such good care of our Lincoln. Thank you for accommodating our visits to be with him. Thank you for the late night update phone calls we requested. Thank you for explaining all...
Thank you for taking such good care of our Lincoln. Thank you for accommodating our visits to be with him. Thank you for the late night update phone calls we requested. Thank you for explaining all our options and costs involved. Thank you for understanding how much he means to us by giving him such love and care. Big hugs to every staff member.
Shanna Jays
28 Aug 2016
My little Remington had a horrible attack by another dog. We drove all the way from 100 Mile House for him to have the proper care and that is a decision I would make over and over again. Thank you so...
My little Remington had a horrible attack by another dog. We drove all the way from 100 Mile House for him to have the proper care and that is a decision I would make over and over again. Thank you so much. Everyone has been amazing.
Jazz Kellar
15 Aug 2016
I brought my ferret in while he was having a insulinoma siezure. The front staff were very caring but the vet herself was extremely cold and heartless. I had to have him put down and she was rough and...
I brought my ferret in while he was having a insulinoma siezure. The front staff were very caring but the vet herself was extremely cold and heartless. I had to have him put down and she was rough and rude about it. I also ordered paw prints to be done and when recieved them the staff didn't even care while doing them. Didn't even look like his paws they were smeared and you can just tell they didn't put any care or effort into what was a memory of my beloved fuzz baby! I've been here twice because they are the only 24 hours clinic with in a hour drive and both times had aweful service.
Teresa Beere Johnson
1 Aug 2016
Brought my dog Kira in here as she was in distress as she had a stick lodged in her mouth. The staff removed it no charge!! Thank you!
Dina Sirsiris
19 Jun 2016
Took my sick dog to emerg for an infection that was causing bloody diarrhea. Vet offered me plan A quote for over $1400 to leave my dog for 24 hours. When I squirmed a bit on the cost she left the ro...
Took my sick dog to emerg for an infection that was causing bloody diarrhea. Vet offered me plan A quote for over $1400 to leave my dog for 24 hours. When I squirmed a bit on the cost she left the room for 10 minutes to go and print less expensive plan B quote. It's 2:00 a.m. Why not come in the first time with all my options at the same time? I left with my dog and the way over priced medications ($25 for 5 pepcid tabs!?) and a treatment plan for the next 7 days. 3 and 1/2 days into 7 day antibiotic course I ran out. Hmm since I work in a pharmacy and know how to draw .2 MLS into a syringe, even tho the clinic clearly marked the syringe with a red line, I know this is a dispensing error. Nevertheless, I called the clinic and they were waiting for me with my prefilled syringes to continue the next 3 and 1/2 days to finish the full course. When I asked why I was given pre-filled syringes and not given a bottle I was told it was to prevent anymore shortages and that sometimes suspensions coat the inside of a bottle and medication may be short due to this. Really? In what reality could I lose 3 and 1/2 days worth of medication because it has coated the inside of a dispensing bottle that you supplied?! Never in my 20 years in pharmacy have I heard of such a ridiculous thing ever happening! And we do not dispense total quantities of a mere 2.8 MLS, so please do not insult my intelligence!! Furthermore there was no apology for your dispensing error, or the inconvenience of having to make a 911 trip from poco to pick up what I was shorted. Next time I will gladly drive to Vancouver!
Cecilia Thompson
10 Jun 2016
What a great place! I brought in my cat for emergency care. We had called ahead they let us know that with her symptoms she should be seen right away and when I came in unable to talk. They took her i...
What a great place! I brought in my cat for emergency care. We had called ahead they let us know that with her symptoms she should be seen right away and when I came in unable to talk. They took her in right away. They did not try to up sell me on a temporary fix. They were honest and even gave her some pain medication so she wouldn't be in pain. They let us say goodbye and were very loving and caring as they put her to sleep. I will be recommending this place to all my friends!
Ashley Miller
20 Sep 2015
We brought our cat in with a blockage and they immediately took him in and started working to help him. ALL of the staff we had seen (both nights around 1am) were beyond amazing. He is still in their ...
We brought our cat in with a blockage and they immediately took him in and started working to help him. ALL of the staff we had seen (both nights around 1am) were beyond amazing. He is still in their care being treated now and I can sleep well knowing he is in the best care possible. Thank you to everyone and we can't wait to see our little guy in a few days! :)
Kevin H.
23 Jul 2015
Can't give enough props to the management and staff of this clinic for taking care of our boy Stettler. He was hit brutally by a truck and the doctors, techs, assistants and admin totally took great c...
Can't give enough props to the management and staff of this clinic for taking care of our boy Stettler. He was hit brutally by a truck and the doctors, techs, assistants and admin totally took great care of him so well. So many good people In one place I can't even start to name them. Thank you so much. Stettler, Brandi, and I are so appreciative. When your family is hospitalized for over two weeks you know it's good or bad, and this is so good. Thank you so much for the hospital and Boundary Bay Vet Specialty Clinic!
rachel y.
1 Jul 2015
Awesome care!! Diagnosed my pup right away!! Care didn't stop at the hospital care extended through phone calls as well. If I lived closed I would bring my pup to this vet hospital instead.
Shila B.
1 Mar 2015
These guys were at the Pet lovers Expo this weekend. These guys did a good presentation at the expo.
Chelsea S.
27 Aug 2014
I would give it 4/5 stars and perhaps I am either being too generous or maybe I just have a lot of patience. Firstly, I was very happy that they are open 24 hours as I needed to bring my little girl i...
I would give it 4/5 stars and perhaps I am either being too generous or maybe I just have a lot of patience. Firstly, I was very happy that they are open 24 hours as I needed to bring my little girl in the middle of the night. If it weren't for them I wouldn't have known where to bring my little girl as the Fraser Valley animal clinic is well recommended by our home vet.I was happy with the friendliness of the initial staff as they were helpful. The only problem I have is with the wait time. I was more than willing to wait days if I needed to but considering that there was only 1 other person in the waiting room who left shortly after we arrived, we still waited well over 45 minutes, almost an hour, to see a doctor. The reasoning for this is because they were in the middle of a shift change. I found this rather rude as they were taking care of their own needs instead of the needs of the animal. Once my little girl was brought into the room it was then that they realized how serious her condition was. Perhaps they would have known this sooner if they were more prompt with getting her in. I understand that you want to get home after a shift but as a vet I would assume that your first priority would be the animals, despite them wanting to just go home. I may be taking this in the wrong way but it is the way in which I interpreted it.Also, the cost in which they charge is rather outrageous. I completely understand that they are an emergency clinic but the cost was well over $1000 for not even 12 hours. I am not at all cheap as I would pay an arm and a leg for my little girl. But considering the fact that she received the same, if not more, treatment for less than half the price with exceptional care from her home vet puts things into better perspective.
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