They have been our vet for 15 yrs especially Dr Orser and just recently been with us as we said good bye to one member of our family. I appreciate that it wasn't done in the regular treatment room like I was expecting but in a warm living room setting where we could stay until we were ready to leave him. They were very compassionate while our hearts were breaking. Read Less

LIFE SAVERS ! I found a tick on my dog “Sasha” and I got really nervous because she has never had one before and I didn’t know what to do . So I called and asked how much it would be and when could I be able to book an appointment . Megan told me I could come in in the next 15 minutes and it was FREE. They were kind and sweet and fast. Very much appreciated . Thank you ! SAMIRA Read Less

I can't say enough about my experience there. From the front end staff to the doctors and the environment itself. I am not a wealthy person and they went out of their way to help me get what I needed with no up selling me on things that were unnecessary. It was clean and welcoming and already received a thank you card in the mail less than a week later. Awesome job!!!!! Read Less

Took my friends great dane to get his teeth cleaned because he's a tad on the aggressive side with other dogs but a little more controllable with me. She didn't feel confident doing it so I volunteered. The staff were super friendly, the receptionist made sure no other dogs were in the reception area and got us into an exam room right away. The office manager (Twyla) was super nice, took her time with the dog In a manner that really helped calm him before going into his kennel. She went the extra step to calm and reassure me (not that I needed it) non the less I thought it was a kind gesture. One of the staff was a big fan of the dog and took him for a walk and seemed to really care. Over all a great experience. Read Less

Very disappointed. We are new to the area but have taken our dog here at least twice, once for an exam and blood work and once for a tail wound. On a Sunday his wound began bleeding again and I felt it needed to be looked at. When I called I was told the vet was already overbooked and I wouldn't be able to bring the dog in. I said I understood but asked that a vet tech call to advise me. I was told that would happen. I applied pressure to the wound and eventually was able to stop the bleeding...luckily since I never did receive a call. At 7 that evening the tail wound began bleeding profusely and neither my husband nor I could get it to stop. We finally had to take him to the emergency clinic in Langley where after quite a while they were able to stop the bleeding. We returned home after 3 hours with a hefty emergency room bill as well as antibiotics and a sedative for the dog. I might also add that both my car and my kitchen were covered with blood. We were also told to follow up with our regular vet. Needless to say, that won't be Alouette! Read Less

Very disappointed in Alouette.  We are new to the area, but we have taken our dog here at least twice, once for an exam and blood work and once to have a tail wound looked at.  On a Sunday our dog began bleeding again from the earlier tail wound.  I felt he needed to be checked out, but when I called about noon I was told the vet was too busy to squeeze me in.  I said I understood and asked if a vet tech could call me though to advise me.  I was told I would receive a phone call.  In the meantime I applied pressure to the wound and was able to stop the bleeding...fortunately because I never received a phone call.  That evening about 7 the bleeding began again, and neither my husband nor I could stop it, in spite of applying pressure constantly.  My husband had to call the Emergency clinic in Langley where we were told to bring him in.  My kitchen and car were literally covered in blood by the time we got him there.  Even at this clinic it was difficult for the vet and the techs to stop the bleeding, but finally they were able to.  We returned home after 11 with quite a hefty vet bill, antibiotics and sedatives and instructions to change the dressing daily as well as contact our regular vet.  At this point I know for sure it won't be Alouette! Read Less

I have always received fantastic service from this clinic. I have nothing but good things to say about them. And today was no exception. We had our special needs, senior dog put to sleep tonight and the service was just so good I felt like I needed to share my experience. Every aspect of the appointment was exceptional. The special room for euthanasia is amazing, the front office staff was professional, kind and compassionate, the vet and her technician were skilled and supportive. Everything went smoothly, it was such a smooth process, my old boy, who normally freaks out when handled by anyone strange to him, was so calm. I just have so much gratitude for everyone at Aloutte Animal Hospital. You are one of the very best in your industry. Thank you, from the bottom of my heart for everything. Read Less

We like Dr. Orser. He is so personable and gentle with our little Spencer. He is a good listener to Spencer's medical needs. He is on top of with his job. A Five star job he does! Thank you and a Happy New Year to you all too! Read Less

The women at reception are great, everyone is very caring about what your animal needs. Once you find the vet you prefer there is no problem booking an appointment with that specific vet. I have never had any issues with a visit.Read Less

My 12 year old yorkie recently took a pretty serious fall and broke his right hind-leg. On a recommendation from a friend I took him to Dr. Orser, who was able to set the leg and put at pin in it. I am happy to report that little gizmo is on the mend! Thank you Dr. Orser for taking such good care of our little pooch! Read Less

We want to thank Dr. Orser for his expert and excellent care of our Calvin. Calvin is now on day 4 of his new meds and he is doing amazing we can already see he is feeling better than he ever has and we are thrilled! We thank you Dr. Orser and your wonderful staff for all you have done for us. WOOF from Calvin! :o) Read Less

We are so happy with Alouette Animal Hospital and that Dr. Orser is our regular vet. He remembers our animals from year to year, is incredibly knowledgeable and professional, and truly cares about what he does. He is also super fun to chat with, gives great advice, and makes his little patients feel at ease. We have had many pets seen there and have experienced many services. I would not hesitate to recommend Dr. Orser and his associates. We love visiting Alouette! The practice is very welcoming and the staff are so nice and helpful. I love stealing their fresh baked cookies! Every time we go, our little dog, Cooper, is treated like a little prince and Hunter, our big golden boy, is loved and treated to pats and treats. Thank you Dr. Orser for making vet visits less stressful, and for helping us continue on our healthy journey! Read Less

Terrible place horrible customer service no respect for animals . Dr micheal orser (the owner ) is very blunt and disrespectful to clients and staff. I would never recommend this place to anyone please spread the word I will be on every level I can. please Mr orser don't respond with ur Bullshit excuses and lies pretending u have no recollection. Thank u for reading my experience was horrible please save ur self the pain and go somewhere else Read Less

I'm extremely disappointed with how today went. Our dog of 14 years had many health issues for awhile and we felt it was his time to be put down. While at the vet we went into the private room where Dr.Michael Orser questioned our decision and asked if we wanted to fix our deaf, blind dog who also had a swollen stomach and couldn't get up to go outside and as a result defecated all over himself. After deciding to go forth, it took Dr.Michael Orser 3 times to find a vein while our dog cried from being poked. Not only is putting down your pet a traumatic experience, this just made it so much worse. This is not professional or humane. Read Less

This vet was really great at first, but I came to the hospital to get my cat spade and weeks after her appointment she is still in pain. Alouette is not very credible or reliable, they're putting other living beings lives at risk with sloppy procedures and mediocre customer service. Read Less

The absolute best place for pets! The entire veterinary staff, doctors, assistants & receptionist are exceptional. I am so thankful for all their hard work & caring standards. I could never take my pet anywhere else & they always accomadate in emergency situations! Allouette Animal Hospital 10/10 Read Less

Took my dog there to get neutered, because the place we adopted him from recommended them. The entire time we were there, they didn't ask at all about his puppy teeth, and they told us he had fleas, despite the fact that the other vets we've been to tell us he doesn't. We can't see any fleas on him, and since he's started his treatment his skin condition hasn't improved. The vets here didn't use dissolvable stitches, and when they brought him out he didn't have a cone on. They gave us a cone when we asked, but I was under the impression that after any major surgery a cone was part and parcel. Furthermore, after all this was said and done, they made us wait an hour to pay, which is fine, but after several red flags and a day at work, we were less than pleased. With regard to the flea treatment, I am fine with covering all the bases, and the process of elimination, but I would be far happier if they had been honest with us on that front, as opposed to simply saying "he has fleas." All in all, the service was relatively friendly, but due to the general feeling of unease I felt and the aforementioned issues, we will not be returning. We shall continue to take our dog to our usual vet in Mission, whom we've never had an issue with. All in all, a very sour experience. Read Less

I was so impressed today by the amazing staff and Veterinarian at Alouette! They made time for us in an emergency situation. Their care of our sweet little Yorkie was amazing! We will now call Alouette Animal hospital our new and permanent Vet. Read Less

We have been taking our fur babies to Alouette Animal Hospital for about 11 years now, and have always been pleased with the care they have gotten by the lovely, friendly and caring staff. In the last week, I have been even more impressed with their care and compassion. I would like to thank all of the staff for the care and love they gave our girl Wilma while she was suffering and in pain, while they figured out what was going on with her health wise. I would also like to give a special shout out to Dr. Chung for going above and beyond my expectations in the care she provided. Thank you from me and my family! I am happy to report Wilma is up and around and almost 100% again! (She would also like to say thank you :) ) Read Less

My family has taken our pets to get check ups and surgeries. They have a great staff that help us right from registering to picking up our animal. No that I am on own and I have a dog. I bring him to Alouette Vet Clinic. My dog is actually excited to go see his vet. Read Less

We have been taking our cats here for years and always get outstanding veterinary care! A super clean medical facility (I asked for and was given a quick tour before we had decided to take our cats there) Our cats would give it 2 thumbs up, if they had thumbs that is.Read Less

Nice, welcoming place to come with your pet. We have (had) 3 cats and most of the time it was very good, positive experience. Except one time when a doctor incorrectly inserted thermometer into our cat's rectum and after that she had pain for several days. I would recommend this animal hospital - I think we could trust doctors' knowledge and skills there. And staff was very nice. Read Less

When our golden retriever "sadie" tore her ACL and required surgery it was devastating. We cannot express just how grateful we are to Dr Orser and his wonderful staff. We were helped quickly and our calls for help were always answered. Our Sadie had the best of care. This is an amazing animal hospital. Your furry family members are in great hands. We are on a long road to recovery and are over the moon to have this group of people beside us.Read Less

In short, today Alouette delivered a wonderful euthanasia experience for my latest and greatest pug baby.  From start to finish, the staff was very sweet and compassionate.  Buffy got to clown around on the furniture and sniff rose-scented candles.  She loved flowers.  Only thing lacking was a tissue box but perhaps some people use entire boxes.  I don't know.Buffy was in the best hands possible and I'm glad I was able to make the drive out from Vancouver / Gastown.I have been using AAH for over 20 years.  I apologize for my previous unfair review, which I deleted.  I was not in a good mood that day.  This will always be my go-to clinic, no matter the distance.  That is the committment level I need to make to my future pets and will have to suck up the commute.  Can't beat AAH. Read Less

I've been taking my Dog to Dr Orser for years, they are always very friendly and courteous. Most of all they know what they are doing. Both my Dogs have had terrible allergies, after seeing Dr Orser; both dogs are now A LOT better. Thanks for the great service! Read Less

My little 10lb chihuahua mix was attacked on our property by a Coyote recently and needed to see a vet on a Sunday when my usual vet wasn't open. My dog wasn't bleeding, rather puncture marks on the neck where it tried to grab her but they got me in within an hour to make sure she was OK.Dr. Lauren Martin was the vet we saw and she absolutely amazing. She explained what happens in these types of attacks and what the plan would be over the next 48 hours. The facility itself is super clean and bright with natural light and there is coffee, juice and water while you wait. On my second visit they even made me a coffee and served it to me!The front staff are crazy friendly and everyone seems to enjoy what they are doing. Price wise I think they are pretty much the norm and there were no surprises.Dr. Martin will now be our new vet and already made an appointment to take my German Shepherd into see her for her yearly checkup. Thanks again Alouette Animal Hospital. Read Less

I work for an animal rescue and the pups for our group are vetted by Alouette Animal Hospital. They have a fantastic staff who are extremely thorough, friendly, and knowledgeable. We're so happy to be working with them. Read Less