At Applecross Veterinary Hospital we believe in promoting animal health through preventive and modern veterinary medicine. We are constantly working to to give your pet the best possible care. We are a full service veterinary hospital, some of our services include: Wellness Plans A Wellness Plan is a group of preventive medicine products and services offered to our clients at a discounted rate and billed monthly. This falls under our belief that preventive medicine will help prevent future disease, or allow for earlier treatment of existing or developing disease. For example: annual blood work, dental cleanings, etc. Dental Suite Your pet’s teeth are an integral part of his or her overall health. Teeth require yearly cleaning, and this cleaning can greatly increase the life span and quality of life of your pet. Unlike us, pets are not happy to open their mouths for a cleaning and require a full anaesthesia in order to have their teeth properly cleaned and examined. We will scale the teeth to remove tartar and plaque build-up and polish them to smooth the enamel. This is done to remove small wear marks which can encourage the development of plaque and tartar. Onsite Laboratory We are proud to offer many on site laboratory services. This allows our doctors to quickly assess diagnostics to help better form a treatment plan for our sick patients. We are also able to offer lab services for our elderly patients who come in for their yearly vaccinations. Routine testing for blood counts and chemistries are done with state-of-the art equipment in the hospital and are available within hours. Among the laboratory services offered: ◦Feline leukemia & FIV testing ◦Fecal floatation ◦Urinalysis and microscopic examination of urine ◦Complete blood counts ◦Blood chemistry and electrolytes ◦Cytology (microscopic examination of cells) of the skin and ears ◦Culture and sensitivity ◦Diabetes diagnosis and control ◦Hormone levels, such as thyroid, cortisol, and progesterone ◦Histology (microscopic examination of tumor cells) ◦Testing for parasites such as giardia Please ask our staff about our geriatric panels, pre-aesthetic panels, and paediatric panels. We use several out of the clinic laboratories for services that we can not offer in order to provide the best care possible. These other test results are usually available within 24 hours. Personalized Vaccinations Vaccinations are an important component of your pet’s wellness and will help prevent serious illnesses from developing. After a consultation with you on your pets life style and a thorough an examination of your pet our veterinarians will determine an appropriate vaccines protocol. If you are traveling with your pet, please ensure that we are aware of where you are traveling to so that we can ensure your pet is covered for any diseases they may encounter at your travel destination. Radiology Our on-site X-ray equipment is helpful for examining masses, tumors, and potential obstructions, detecting cat or dog arthritis, and can discover hidden problems that may warrant further investigation. Surgery Our special combination of technology and know-how ensures that the animals we care for undergo only the safest and most effective surgery we can provide. With this in mind, we begin every surgery consultation with a thorough physical exam—including blood work—to determine whether your pet is healthy enough for anesthesia and to undergo surgery at the outset. From here, we will administer any necessary pre-surgerical medications and will continue to monitor and care for your animal’s condition post-operatively as needed. After Hours Service Emergencies Emergencies never happen when you expect them, and they never seem to happen during the doctor’s office hours. 24 hour emergency service is provided through the small animal emergency clinic at Central Island Veterinary Emergency Hospital (250) 933-0913.
Reviews
Elaime Duke
18 Apr 2020
REPORT
My cat had a medical emergency and this clinic was the only one that would take him in, they saved his life. Dr Koo is exceptional as is Wendy and the technician, very compassionate and caring. My cat... Read More
My cat had a medical emergency and this clinic was the only one that would take him in, they saved his life. Dr Koo is exceptional as is Wendy and the technician, very compassionate and caring. My cat ended up having to be moved to a hospital but Dr. Koo actually messaged me in the evening to check if everything was ok and they again followed up today to see how my cat is. Exceptional staff, passionate about animals and their human owners, fully recommend, they go above and beyond! RID: 69194
Registered users can respond publicly to this rating Read Less
Angela Morris
16 Jul 2018
REPORT
Best vet I have been to in 10 years. Great doctors and staff, and they are super helpful and supportive when it comes to sorting out possible payment options. Also had the exam and paperwork done for ... Read More
Best vet I have been to in 10 years. Great doctors and staff, and they are super helpful and supportive when it comes to sorting out possible payment options. Also had the exam and paperwork done for taking my dog to Thailand, and they did an excellent job getting me all sorted out. Read Less
Clint
8 Jul 2018
REPORT
In my opinion, the best veterinarian clinic in Nanaimo. Dr Lamb is amazing. I have never felt like my pets health was a money grab like some of them in town!! The receptionist always give my pups l... Read More
In my opinion, the best veterinarian clinic in Nanaimo. Dr Lamb is amazing. I have never felt like my pets health was a money grab like some of them in town!! The receptionist always give my pups love!! Read Less
Suzy K
2 Jul 2018
REPORT
Dr. Lamb is an amazing vet. My cat was declining and my other vet could not help with the issue; except to double his meds. Dr. Lamb took time to speak to cat specialists on her on time. She was able ... Read More
Dr. Lamb is an amazing vet. My cat was declining and my other vet could not help with the issue; except to double his meds. Dr. Lamb took time to speak to cat specialists on her on time. She was able to find a new medication protocol for my cat. Since being on this new protocol; he is doing much, much better. His blood panels are good and he has since put some weight back on. Dr. Lamb checks in via email; which I find is a testament to how much she cares about her patients. Her prices are actually more reasonable then some of the vets we have seen in the area. Staff is friendly, facility is clean
Big hug to Julie! Read Less
island Huskies
6 Jun 2018
REPORT
A vet that actually cares about you and your animals I would highly recommend this clinic to anyone with pets.
L Anderson
6 May 2018
REPORT
Applecross Vet is amazing!
From the friendly greeting the moment you walk in the door to the vet tech assisting you and really loving Jessie and making her feel safe to the Doctor being ever so gentl... Read More
Applecross Vet is amazing!
From the friendly greeting the moment you walk in the door to the vet tech assisting you and really loving Jessie and making her feel safe to the Doctor being ever so gentle and caring. This is the best Vet Clinic in Nanaimo .
I would and will always recommend Applecross Vet to everyone. Thank you ladies! Read Less
Wayne Ryder
5 Apr 2018
REPORT
At lease there warn you that they are possibly charging you more and be aware .
Heidi Ryder
30 Mar 2018
REPORT
Being i am new here for what its worth to anyone out there. They were awesome in every way. Most definitely will go back
Sam Sam
12 Mar 2018
REPORT
We are suspicious of Dr. Lambs practice. Her approach is AGGRESSIVE!! And it cost our dog his life. I urge anyone with an older dog not to let Dr. Lamb do the dental surgery. There are specialists ... Read More
We are suspicious of Dr. Lambs practice. Her approach is AGGRESSIVE!! And it cost our dog his life. I urge anyone with an older dog not to let Dr. Lamb do the dental surgery. There are specialists in Vancouver that can do this much faster than a vet and please ask your Vet for a referral to a dental specialist for dogs and cats. The specialist comes to the island once a month. We were never given this option by Dr. Lamb and I found out from another Vet that there are options. I'm very upset because last summer when Dr. Lamb had my dog in for dental surgery she didn't take his bad teeth out. During his 1st surgery she called me and told me me "ALL OF THEM NEEDED TO BE REMOVED" She said ALL WERE INFECTED. Then 4 hours later she called and said she can't finish the surgery and suggested re booking him for a 2nd one. I was devastated because I had hoped we could get it over with in 1 surgery. 1 month later during his 2nd surgery she called a couple hours later to tell me his blood pressure dropped and she had to stop the surgery. She had taken 3 good teeth out from the front and said he wasn't fit for future surgery. I transferred his x rays and records to another vet and they examined his x rays from Dr. Lambs office and I found out that Dr. Lamb did not tell me certain things that she should have. The new Vet asked me if I was aware that my dog had a broken off incisor tooth under his right nostril. She asked me if he was sneezing. She said it's dangerous to leave a tooth under the gum like this. The new Vet called Dr. Lamb and Dr. Lamb swore she removed it however she never proved it with a post surgery x ray. It is unethical that she didn't take another x ray. We wonder why he had reoccurring sinus infections in his right nostril where the broken incisor was located following this surgery. The new Vet I started seeing brought things to my attention as well as a specialist in Vancouver both said they only saw 1 , maybe 2 that needed removal and they weren't the ones Dr. Lamb took out. I'm devastated. Dr. Lamb killed our dog. It wasn't long before the infected teeth took over his body. She should be sued. To make matters worse she didn't even offer consolation and no explanation as to why she took good teeth vs rotten. She just charged us, said thank you and good bye. I found out that Dr. Lamb didn't provide the best antibiotic following his surgery either. She used an injection antibiotic that lasts 2 weeks and there is much better ones that can be administered by a small syringe once a day that are better for teeth. She failed our dog. She doesn't deserve to keep her practice.
Julia Lamb, why didn't you tell us that our dog had a broken off incisor under his gum? This is the same nasal passage that repeatedly was infected following your surgery. Why didn't you console our family and explain your approach? Taking good teeth from the front that I had been cleaning regularly. You have left us all feeling that you have hidden information. You've left us and many Vets in Nanaimo with unanswered questions. It appears to us that you don't care and we are suspicious of your practice. Read Less
Kieran H
20 Feb 2018
REPORT
Blown away how awesome Apple cross has been. With their affordable Puppy Plan, friendly vibe and amazing people we plan to be with Apple cross furever
Sarah Scherman
24 Nov 2017
REPORT
I bring both of my dogs to Applecross and am so grateful for all of the skilled, professional, kind, caring, compassionate and thoughtfulness of all of the staff. We're so lucky to be able to have a p... Read More
I bring both of my dogs to Applecross and am so grateful for all of the skilled, professional, kind, caring, compassionate and thoughtfulness of all of the staff. We're so lucky to be able to have a place that we trust! Read Less
Donna Owen
8 May 2017
REPORT
Fantastic with my dog as she is not very social , but she loves the staff here and they are so good with her needs, I can finally relax when going to a vet visit.
Ann Beamish
22 Feb 2017
REPORT
you will get the best expertise as well as love and support at Applecross. They are there for you as well as for your pet. The vets are the best and the staff is too. So appreciate them and always ... Read More
you will get the best expertise as well as love and support at Applecross. They are there for you as well as for your pet. The vets are the best and the staff is too. So appreciate them and always confident to take Ben when need ber Read Less
Raylene Pike
30 Jan 2017
REPORT
We can't say enough about Dr. Lamb and the girls at Applecross! Kevin and myself are brand new fur baby parents and the staff are fantastic. Their service and patience (especially from new parents!) i... Read More
We can't say enough about Dr. Lamb and the girls at Applecross! Kevin and myself are brand new fur baby parents and the staff are fantastic. Their service and patience (especially from new parents!) is above and beyond. We would not think of going anywhere else and HIGHLY recommend Applecross Veterinary Hospital. We love the Wellness Plan which I think is an excellent health care plan for your pets. You can see that everyone there loves their jobs and that shows in how they treat your fur babies ~ just like their own. Bentley says "Thank you for taking such good care of me" Read Less
Joel Parker
24 Jan 2017
REPORT
Great practice! Staff with super nice pet-people. :)
Connie Smith
11 Jan 2017
REPORT
I really feel comfortable calling for help with my elderly dog issues. it seems I need to call once a week lately in order to stabilize my pet and often I speak with Kim Z whom I find is very sincere... Read More
I really feel comfortable calling for help with my elderly dog issues. it seems I need to call once a week lately in order to stabilize my pet and often I speak with Kim Z whom I find is very sincere, amazing knowledge and so patient! Also, Thank you to all staff for your support! I feel welcome here. Read Less
SAR R
11 Jan 2017
REPORT
I really feel comfortable calling for help with my elderly dog issues. it seems I need to call once a week lately in order to stabilize my pet and often I speak with Kim Z whom I find is very sincere... Read More
I really feel comfortable calling for help with my elderly dog issues. it seems I need to call once a week lately in order to stabilize my pet and often I speak with Kim Z whom I find is very sincere, amazing knowledge and so patient! Also, Thank you to all staff for your support! I feel welcome here. Read Less
Claire Toynbee
9 Jan 2017
REPORT
Our 12-year-old toy poodle not only loves going to the vet's, he is calm in the treatment room. I am glad the dogs are on Wellness plans, and look forward to the year's happy visits.
Rebecca Crottey
8 Dec 2016
REPORT
Absolutely amazing...just moved here and my cat was attacked, Dr. Westworth and staff were excellent, friendly, and got us in asap! Highly recommend this clinic. Thank you for saving Jack's life!
Shay Carter
16 Nov 2016
REPORT
All of the staff we have dealt have been fantastic. Reasonable rates and we are really happy with our wellness plan.
Erin Beaudoin
15 Nov 2016
REPORT
we just moved to Nanaimo from the mainland and my dog had a cist that looked infected. I requested an appointment online and was able to book in with Applecross within 4 days. The next day they call... Read More
we just moved to Nanaimo from the mainland and my dog had a cist that looked infected. I requested an appointment online and was able to book in with Applecross within 4 days. The next day they called - they had a cancellation and did I want to come in...sweet! I came right in and they were great. the staff were very friendly and took the time to say hi and give my nervous guy some space and treats to feel better. The vet was awesome. she was very caring with him and patient. she gave him some antibiotics and saline and off we went. 2 days later they called to follow up on how he was doing which was super sweet. Then a week later I received a card in the mail (well my dog did) thanking us for joining the clinical. I also heard that they were putting in a marine pool for physiotherapy for the dogs - I was grateful to hear this having a large breed getting into his senior years - might be something we take advantage of! Read Less
Sherry Carter
27 Sep 2016
REPORT
With the assistance of Dr Lamb, Dr Wentworth and thier fantastic care, we welcomed three beautiful male yorkies into our family today. A special thank you to kenzie, who was constantly intouch from st... Read More
With the assistance of Dr Lamb, Dr Wentworth and thier fantastic care, we welcomed three beautiful male yorkies into our family today. A special thank you to kenzie, who was constantly intouch from start of labor to the end and a great comfort to us all. Great staff and service. Read Less
Tracy Ryper
23 Aug 2016
REPORT
We just had our old dog in about a toe tumour she has. We have never visited this clinic before but wanted a second opinion about how to proceed. Dr Lamb and her staff are very knowledgable and made u... Read More
We just had our old dog in about a toe tumour she has. We have never visited this clinic before but wanted a second opinion about how to proceed. Dr Lamb and her staff are very knowledgable and made us feel confident and informed in our decision. Thank you for making us feel welcome. Read Less
Lynne Povey Smith
19 Aug 2016
REPORT
So kind , considerate and loving to me and my family when my Ozzie passed over to the rainbow bridge. He had been under their care for years. Can't say enough good things about this clinic. Thank you ... Read More
So kind , considerate and loving to me and my family when my Ozzie passed over to the rainbow bridge. He had been under their care for years. Can't say enough good things about this clinic. Thank you for making his (and mine ) journey so much easier. Read Less
Ayaka Nagata
18 Aug 2016
REPORT
I'm so thankful for Dr. Lamb and the amazing team at Applecross. Dr. Lamb is very knowledgeable and she was kind, supportive and so caring and loving towards my cat. I am forever grateful to them for ... Read More
I'm so thankful for Dr. Lamb and the amazing team at Applecross. Dr. Lamb is very knowledgeable and she was kind, supportive and so caring and loving towards my cat. I am forever grateful to them for their continued care and consideration. Recommend this clinic to anybody looking for a lifelong vet. Read Less
Rebecca Lawson
9 Apr 2016
REPORT
Another huge tremendous thank you to all of the wonderful staff at Applecross! And a huge heartfelt kudos to the amazing service each and every time ! These folks definitely love animals and it shows... Read More
Another huge tremendous thank you to all of the wonderful staff at Applecross! And a huge heartfelt kudos to the amazing service each and every time ! These folks definitely love animals and it shows. Thank you for looking after my lil guy today :) Love becky and Jepedo Read Less
Wendy Shannon-Marie
13 Jan 2016
REPORT
I feel like family everytime I walk in with my dogs. They are so welcoming and take the best care of my 4 legged loved ones. You guys are amazing. Thank you for all you do!!
Kyra Danielle
22 Oct 2015
REPORT
I had a very great experience there today with Dr Norman and the rest of the staff at applecross. They answered all of my questions, they're friendly, and make you feel welcome. I would recommend this... Read More
I had a very great experience there today with Dr Norman and the rest of the staff at applecross. They answered all of my questions, they're friendly, and make you feel welcome. I would recommend this office to anyone. :) Read Less
At Applecross Veterinary Hospital we believe in promoting animal health through preventive and modern veterinary medicine. We are constantly working to to give your pet the best possible care. We are a full service veterinary hospital, some of our services include: Wellness Plans A Wellness Plan is a group of preventive medicine products and services offered to our clients at a discounted rate and billed monthly. This falls under our belief that preventive medicine will help prevent future disease, or allow for earlier treatment of existing or developing disease. For example: annual blood work, dental cleanings, etc. Dental Suite Your pet’s teeth are an integral part of his or her overall health. Teeth require yearly cleaning, and this cleaning can greatly increase the life span and quality of life of your pet. Unlike us, pets are not happy to open their mouths for a cleaning and require a full anaesthesia in order to have their teeth properly cleaned and examined. We will scale the teeth to remove tartar and plaque build-up and polish them to smooth the enamel. This is done to remove small wear marks which can encourage the development of plaque and tartar. Onsite Laboratory We are proud to offer many on site laboratory services. This allows our doctors to quickly assess diagnostics to help better form a treatment plan for our sick patients. We are also able to offer lab services for our elderly patients who come in for their yearly vaccinations. Routine testing for blood counts and chemistries are done with state-of-the art equipment in the hospital and are available within hours. Among the laboratory services offered: ◦Feline leukemia & FIV testing ◦Fecal floatation ◦Urinalysis and microscopic examination of urine ◦Complete blood counts ◦Blood chemistry and electrolytes ◦Cytology (microscopic examination of cells) of the skin and ears ◦Culture and sensitivity ◦Diabetes diagnosis and control ◦Hormone levels, such as thyroid, cortisol, and progesterone ◦Histology (microscopic examination of tumor cells) ◦Testing for parasites such as giardia Please ask our staff about our geriatric panels, pre-aesthetic panels, and paediatric panels. We use several out of the clinic laboratories for services that we can not offer in order to provide the best care possible. These other test results are usually available within 24 hours. Personalized Vaccinations Vaccinations are an important component of your pet’s wellness and will help prevent serious illnesses from developing. After a consultation with you on your pets life style and a thorough an examination of your pet our veterinarians will determine an appropriate vaccines protocol. If you are traveling with your pet, please ensure that we are aware of where you are traveling to so that we can ensure your pet is covered for any diseases they may encounter at your travel destination. Radiology Our on-site X-ray equipment is helpful for examining masses, tumors, and potential obstructions, detecting cat or dog arthritis, and can discover hidden problems that may warrant further investigation. Surgery Our special combination of technology and know-how ensures that the animals we care for undergo only the safest and most effective surgery we can provide. With this in mind, we begin every surgery consultation with a thorough physical exam—including blood work—to determine whether your pet is healthy enough for anesthesia and to undergo surgery at the outset. From here, we will administer any necessary pre-surgerical medications and will continue to monitor and care for your animal’s condition post-operatively as needed. After Hours Service Emergencies Emergencies never happen when you expect them, and they never seem to happen during the doctor’s office hours. 24 hour emergency service is provided through the small animal emergency clinic at Central Island Veterinary Emergency Hospital (250) 933-0913.
My cat had a medical emergency and this clinic was the only one that would take him in, they saved his life. Dr Koo is exceptional as is Wendy and the technician, very compassionate and caring. My cat... Read More
My cat had a medical emergency and this clinic was the only one that would take him in, they saved his life. Dr Koo is exceptional as is Wendy and the technician, very compassionate and caring. My cat ended up having to be moved to a hospital but Dr. Koo actually messaged me in the evening to check if everything was ok and they again followed up today to see how my cat is. Exceptional staff, passionate about animals and their human owners, fully recommend, they go above and beyond! RID: 69194
Registered users can respond publicly to this rating Read Less
Angela Morris
16 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Best vet I have been to in 10 years. Great doctors and staff, and they are super helpful and supportive when it comes to sorting out possible payment options. Also had the exam and paperwork done for ... Read More
Best vet I have been to in 10 years. Great doctors and staff, and they are super helpful and supportive when it comes to sorting out possible payment options. Also had the exam and paperwork done for taking my dog to Thailand, and they did an excellent job getting me all sorted out. Read Less
Clint
8 Jul 2018
REPORT
☆☆☆☆☆
REPORT
In my opinion, the best veterinarian clinic in Nanaimo. Dr Lamb is amazing. I have never felt like my pets health was a money grab like some of them in town!! The receptionist always give my pups l... Read More
In my opinion, the best veterinarian clinic in Nanaimo. Dr Lamb is amazing. I have never felt like my pets health was a money grab like some of them in town!! The receptionist always give my pups love!! Read Less
Suzy K
2 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Dr. Lamb is an amazing vet. My cat was declining and my other vet could not help with the issue; except to double his meds. Dr. Lamb took time to speak to cat specialists on her on time. She was able ... Read More
Dr. Lamb is an amazing vet. My cat was declining and my other vet could not help with the issue; except to double his meds. Dr. Lamb took time to speak to cat specialists on her on time. She was able to find a new medication protocol for my cat. Since being on this new protocol; he is doing much, much better. His blood panels are good and he has since put some weight back on. Dr. Lamb checks in via email; which I find is a testament to how much she cares about her patients. Her prices are actually more reasonable then some of the vets we have seen in the area. Staff is friendly, facility is clean
Big hug to Julie! Read Less
island Huskies
6 Jun 2018
REPORT
☆☆☆☆☆
REPORT
A vet that actually cares about you and your animals I would highly recommend this clinic to anyone with pets.
L Anderson
6 May 2018
REPORT
☆☆☆☆☆
REPORT
Applecross Vet is amazing!
From the friendly greeting the moment you walk in the door to the vet tech assisting you and really loving Jessie and making her feel safe to the Doctor being ever so gentl... Read More
Applecross Vet is amazing!
From the friendly greeting the moment you walk in the door to the vet tech assisting you and really loving Jessie and making her feel safe to the Doctor being ever so gentle and caring. This is the best Vet Clinic in Nanaimo .
I would and will always recommend Applecross Vet to everyone. Thank you ladies! Read Less
Wayne Ryder
5 Apr 2018
REPORT
☆☆☆☆☆
REPORT
At lease there warn you that they are possibly charging you more and be aware .
Heidi Ryder
30 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Being i am new here for what its worth to anyone out there. They were awesome in every way. Most definitely will go back
Sam Sam
12 Mar 2018
REPORT
☆☆☆☆☆
REPORT
We are suspicious of Dr. Lambs practice. Her approach is AGGRESSIVE!! And it cost our dog his life. I urge anyone with an older dog not to let Dr. Lamb do the dental surgery. There are specialists ... Read More
We are suspicious of Dr. Lambs practice. Her approach is AGGRESSIVE!! And it cost our dog his life. I urge anyone with an older dog not to let Dr. Lamb do the dental surgery. There are specialists in Vancouver that can do this much faster than a vet and please ask your Vet for a referral to a dental specialist for dogs and cats. The specialist comes to the island once a month. We were never given this option by Dr. Lamb and I found out from another Vet that there are options. I'm very upset because last summer when Dr. Lamb had my dog in for dental surgery she didn't take his bad teeth out. During his 1st surgery she called me and told me me "ALL OF THEM NEEDED TO BE REMOVED" She said ALL WERE INFECTED. Then 4 hours later she called and said she can't finish the surgery and suggested re booking him for a 2nd one. I was devastated because I had hoped we could get it over with in 1 surgery. 1 month later during his 2nd surgery she called a couple hours later to tell me his blood pressure dropped and she had to stop the surgery. She had taken 3 good teeth out from the front and said he wasn't fit for future surgery. I transferred his x rays and records to another vet and they examined his x rays from Dr. Lambs office and I found out that Dr. Lamb did not tell me certain things that she should have. The new Vet asked me if I was aware that my dog had a broken off incisor tooth under his right nostril. She asked me if he was sneezing. She said it's dangerous to leave a tooth under the gum like this. The new Vet called Dr. Lamb and Dr. Lamb swore she removed it however she never proved it with a post surgery x ray. It is unethical that she didn't take another x ray. We wonder why he had reoccurring sinus infections in his right nostril where the broken incisor was located following this surgery. The new Vet I started seeing brought things to my attention as well as a specialist in Vancouver both said they only saw 1 , maybe 2 that needed removal and they weren't the ones Dr. Lamb took out. I'm devastated. Dr. Lamb killed our dog. It wasn't long before the infected teeth took over his body. She should be sued. To make matters worse she didn't even offer consolation and no explanation as to why she took good teeth vs rotten. She just charged us, said thank you and good bye. I found out that Dr. Lamb didn't provide the best antibiotic following his surgery either. She used an injection antibiotic that lasts 2 weeks and there is much better ones that can be administered by a small syringe once a day that are better for teeth. She failed our dog. She doesn't deserve to keep her practice.
Julia Lamb, why didn't you tell us that our dog had a broken off incisor under his gum? This is the same nasal passage that repeatedly was infected following your surgery. Why didn't you console our family and explain your approach? Taking good teeth from the front that I had been cleaning regularly. You have left us all feeling that you have hidden information. You've left us and many Vets in Nanaimo with unanswered questions. It appears to us that you don't care and we are suspicious of your practice. Read Less
Kieran H
20 Feb 2018
REPORT
☆☆☆☆☆
REPORT
Blown away how awesome Apple cross has been. With their affordable Puppy Plan, friendly vibe and amazing people we plan to be with Apple cross furever
Sarah Scherman
24 Nov 2017
REPORT
☆☆☆☆☆
REPORT
I bring both of my dogs to Applecross and am so grateful for all of the skilled, professional, kind, caring, compassionate and thoughtfulness of all of the staff. We're so lucky to be able to have a p... Read More
I bring both of my dogs to Applecross and am so grateful for all of the skilled, professional, kind, caring, compassionate and thoughtfulness of all of the staff. We're so lucky to be able to have a place that we trust! Read Less
Donna Owen
8 May 2017
REPORT
☆☆☆☆☆
REPORT
Fantastic with my dog as she is not very social , but she loves the staff here and they are so good with her needs, I can finally relax when going to a vet visit.
Ann Beamish
22 Feb 2017
REPORT
☆☆☆☆☆
REPORT
you will get the best expertise as well as love and support at Applecross. They are there for you as well as for your pet. The vets are the best and the staff is too. So appreciate them and always ... Read More
you will get the best expertise as well as love and support at Applecross. They are there for you as well as for your pet. The vets are the best and the staff is too. So appreciate them and always confident to take Ben when need ber Read Less
Raylene Pike
30 Jan 2017
REPORT
☆☆☆☆☆
REPORT
We can't say enough about Dr. Lamb and the girls at Applecross! Kevin and myself are brand new fur baby parents and the staff are fantastic. Their service and patience (especially from new parents!) i... Read More
We can't say enough about Dr. Lamb and the girls at Applecross! Kevin and myself are brand new fur baby parents and the staff are fantastic. Their service and patience (especially from new parents!) is above and beyond. We would not think of going anywhere else and HIGHLY recommend Applecross Veterinary Hospital. We love the Wellness Plan which I think is an excellent health care plan for your pets. You can see that everyone there loves their jobs and that shows in how they treat your fur babies ~ just like their own. Bentley says "Thank you for taking such good care of me" Read Less
Joel Parker
24 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Great practice! Staff with super nice pet-people. :)
Connie Smith
11 Jan 2017
REPORT
☆☆☆☆☆
REPORT
I really feel comfortable calling for help with my elderly dog issues. it seems I need to call once a week lately in order to stabilize my pet and often I speak with Kim Z whom I find is very sincere... Read More
I really feel comfortable calling for help with my elderly dog issues. it seems I need to call once a week lately in order to stabilize my pet and often I speak with Kim Z whom I find is very sincere, amazing knowledge and so patient! Also, Thank you to all staff for your support! I feel welcome here. Read Less
SAR R
11 Jan 2017
REPORT
☆☆☆☆☆
REPORT
I really feel comfortable calling for help with my elderly dog issues. it seems I need to call once a week lately in order to stabilize my pet and often I speak with Kim Z whom I find is very sincere... Read More
I really feel comfortable calling for help with my elderly dog issues. it seems I need to call once a week lately in order to stabilize my pet and often I speak with Kim Z whom I find is very sincere, amazing knowledge and so patient! Also, Thank you to all staff for your support! I feel welcome here. Read Less
Claire Toynbee
9 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Our 12-year-old toy poodle not only loves going to the vet's, he is calm in the treatment room. I am glad the dogs are on Wellness plans, and look forward to the year's happy visits.
Rebecca Crottey
8 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Absolutely amazing...just moved here and my cat was attacked, Dr. Westworth and staff were excellent, friendly, and got us in asap! Highly recommend this clinic. Thank you for saving Jack's life!
Shay Carter
16 Nov 2016
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All of the staff we have dealt have been fantastic. Reasonable rates and we are really happy with our wellness plan.
Erin Beaudoin
15 Nov 2016
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we just moved to Nanaimo from the mainland and my dog had a cist that looked infected. I requested an appointment online and was able to book in with Applecross within 4 days. The next day they call... Read More
we just moved to Nanaimo from the mainland and my dog had a cist that looked infected. I requested an appointment online and was able to book in with Applecross within 4 days. The next day they called - they had a cancellation and did I want to come in...sweet! I came right in and they were great. the staff were very friendly and took the time to say hi and give my nervous guy some space and treats to feel better. The vet was awesome. she was very caring with him and patient. she gave him some antibiotics and saline and off we went. 2 days later they called to follow up on how he was doing which was super sweet. Then a week later I received a card in the mail (well my dog did) thanking us for joining the clinical. I also heard that they were putting in a marine pool for physiotherapy for the dogs - I was grateful to hear this having a large breed getting into his senior years - might be something we take advantage of! Read Less
Sherry Carter
27 Sep 2016
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With the assistance of Dr Lamb, Dr Wentworth and thier fantastic care, we welcomed three beautiful male yorkies into our family today. A special thank you to kenzie, who was constantly intouch from st... Read More
With the assistance of Dr Lamb, Dr Wentworth and thier fantastic care, we welcomed three beautiful male yorkies into our family today. A special thank you to kenzie, who was constantly intouch from start of labor to the end and a great comfort to us all. Great staff and service. Read Less
Tracy Ryper
23 Aug 2016
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We just had our old dog in about a toe tumour she has. We have never visited this clinic before but wanted a second opinion about how to proceed. Dr Lamb and her staff are very knowledgable and made u... Read More
We just had our old dog in about a toe tumour she has. We have never visited this clinic before but wanted a second opinion about how to proceed. Dr Lamb and her staff are very knowledgable and made us feel confident and informed in our decision. Thank you for making us feel welcome. Read Less
Lynne Povey Smith
19 Aug 2016
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So kind , considerate and loving to me and my family when my Ozzie passed over to the rainbow bridge. He had been under their care for years. Can't say enough good things about this clinic. Thank you ... Read More
So kind , considerate and loving to me and my family when my Ozzie passed over to the rainbow bridge. He had been under their care for years. Can't say enough good things about this clinic. Thank you for making his (and mine ) journey so much easier. Read Less
Ayaka Nagata
18 Aug 2016
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I'm so thankful for Dr. Lamb and the amazing team at Applecross. Dr. Lamb is very knowledgeable and she was kind, supportive and so caring and loving towards my cat. I am forever grateful to them for ... Read More
I'm so thankful for Dr. Lamb and the amazing team at Applecross. Dr. Lamb is very knowledgeable and she was kind, supportive and so caring and loving towards my cat. I am forever grateful to them for their continued care and consideration. Recommend this clinic to anybody looking for a lifelong vet. Read Less
Rebecca Lawson
9 Apr 2016
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Another huge tremendous thank you to all of the wonderful staff at Applecross! And a huge heartfelt kudos to the amazing service each and every time ! These folks definitely love animals and it shows... Read More
Another huge tremendous thank you to all of the wonderful staff at Applecross! And a huge heartfelt kudos to the amazing service each and every time ! These folks definitely love animals and it shows. Thank you for looking after my lil guy today :) Love becky and Jepedo Read Less
Wendy Shannon-Marie
13 Jan 2016
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I feel like family everytime I walk in with my dogs. They are so welcoming and take the best care of my 4 legged loved ones. You guys are amazing. Thank you for all you do!!
Kyra Danielle
22 Oct 2015
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I had a very great experience there today with Dr Norman and the rest of the staff at applecross. They answered all of my questions, they're friendly, and make you feel welcome. I would recommend this... Read More
I had a very great experience there today with Dr Norman and the rest of the staff at applecross. They answered all of my questions, they're friendly, and make you feel welcome. I would recommend this office to anyone. :) Read Less