We recently rushed our 13 year old springer spaniel here due to breathing issues. Sadly in the end we had to euthanize him do to a tumour near his heart. The staff here were so compassionate and we never once felt rushed to make decisions. My girlfriend is an ultrasound tech and the doctor during surgery aloud her to see the images on the screen to show the damage that had been done. This brought more peace to our decision to end his suffering. Was hard to let him go but the staff very kindly and very gently helped us along the way. We wouldn't hesitate to use them again. Read Less

I found a baby bird that was too young to fly. I called their office and they refused to take the bird. The stupid woman suggested I feed it cat food and asked if I was going to keep it. I explained to her that cat food is inappropriate and it is illegal to keep a wild animal as a pet. THIS PLACE IS USELESS AND I CAUTION ANYONE WHO MAY CONSIDER TAKING THEIR PET HERE. ABSOLUTELY UNACCEPTABLE. As veterinarians you have an ETHICAL and MORAL RESPONSIBILITY to help animals that are sick, injured and or in distress and you FAILED MISERABLY. You should be ashamed of yourselves. Is it because you wouldn't make any money off a wild animal? I will never bring any of my animals here and will make sure to pass on my interaction with you. Please go out of business Read Less

Yes, they are expensive. They have to cover overheads, including expensive diagnostic equipment and staff working through the night. I took my alley cat there last night, and the treatment and communication was excellent. I also watched them deal with a very tense and traumatic situation with grace and compassion. Read Less

They where great with my dog. They are expensive but they were kind didn't try to make me feel bad and did offer me a less expensive options. I would recommend going there if you animals is in an distress they are opening 24/h and have all the diagnostic equipment right there. Read Less

I'm glad we have an emergency vet, they are lovely and super helpful, not to mention the peace of mind you have knowing there's one open in the case of an emergency. We've unfortunately had to visit this clinic a few times so am thankful that they are around. I do wish they were marginally more reasonably priced however as the last day visit cost over $1000. Read Less

We took our cat into the emergency vet clinic at 10:30 pm as she was experiencing respiratory distress. The Vet, Chris Milligan, did not think it was an issue even though her work of breathing was so problematic that she was wheezing for breaths and respirations were 42 per minute. Additionally she had not been eating for approximately 5 days. He asked a few questions and did a very minimal assessment. The Vet determined our cat had gingivitis after my husband mentioned our cat had a lot of calculus build up on her teeth. the Vet prescribed an antibiotic specifically for gingivitis and morphine for pain. Less than 24 hours later our beloved family pet passed away. This was totally unexpected as there was zero communication conveyed to us that this was what was happening with our cat. Now, we can't help but wonder if our cat would have had a more thorough exam and a less dismissive vet if she would still be with us here today. Read Less

I love Central Island Emergency Hospital, my only wish is that they could be my regular vets. The staff is wonderful, sympathetic and thorough. Thank you for everything you've all done for my fur babies. Best of care! Read Less

I'd say use for emergencies only. Sadly, we had no other choice and you pay more here than the usual vet, but we couldn't get an appointment in town. Also be prepared to pay up front, before services are provided. Read Less

I wanted to thank the staff, front and vets, for taking care of Kyuss. She was in a bad way with a serious infection, and then post op the infection persisted and alternative course of antibiotics was needed. The staff were very accommodating and caring, as our girl is highly social and intelligent, we were most concerned about leaving her alone all night in recovery. Well it was clear that everyone there cared about her wellbeing, both caring for the trauma and her mental wellbeing by regularly spending time with her, phoning us after the surgery to report on the successful procedure, and the post-op followup later in the week was also appreciated since there were concerns. Well, we're very pleased to report that, after the second course of antibiotics, she has made a full recovery and is back to her healthy, happy and snuggly self! It was a very stressful situation that was handled well by the good people of the civeh and I want them to know their care and effort is very much appreciated. Thank you sincerely.Read Less

Gave them 1 star for being open 24h. Otherwise, I was floored at the pricing they charge (in my case, euthanasia and cremation). Same service was $100 cheaper at two other vets. When I made reference to the price, I was asked "is money a problem for you?". I would've been interested to hear what offer she was proposing (BOGO, possibly?), but I'd had more than enough by then. Try Applecross Veterinarian instead. Very pleased with that place. Read Less

By far the absolute WORST customer service i've ever had. The women at the front are rude and not compassionate at all. To make a long story short... I brought my cat's urine sample in and paid over $60 to get it tested and they just didn't do it, they "were busy and the sampling time frame had past." But instead of calling me so i could get another, they didn't say a word. They had zero intention of letting me know about THEIR wrong-doing. My cat suffered for NO REASON for 3 days because of these goofs. Finally i got my cat the meds he needed after spending over $200. This place is a joke, and i highly recommend going ANYWHERE else but here! Read Less