Island Veterinary Hospital
Nanaimo, British Columbia
General Info
At Island Veterinary Hospital we take great pride in offering a full service veterinary hospital so you can take care of all your pets needs in one stop. From wellness exams and vaccinations to surgery, dental care and nutritional needs, Island Veterinary Hospital is your small-animal care provider in Nanaimo.
Reviews
Francois Lafontaine
31 Jan 2024
REPORT
I have had nothing but bad experiences with this hospital. First and foremost they are in it for the money not your pet. I ask them to write me a prescription for my dog's diabetes and all hell broke ...
I have had nothing but bad experiences with this hospital. First and foremost they are in it for the money not your pet. I ask them to write me a prescription for my dog's diabetes and all hell broke loose. Warning me that they will refuse all further help and not being aloud to enter their Hospital anymore and all this because they want to own the prescription for them to fill. Telling me that if i take it to another vet they might not want to fulfill it without doing further blood work when we already know he is diabetic and need insulin which he has been on for awhile now. So they know that i will have to pay out of pocket again to diagnose what he already has been diagnose for. Just another money grab as far as i can tell. They say i was acting angry and therefore now refuse further help for my animals at their hospital. Anyone out there experience the same thing? I am sadden that as an elder on a fix pension get treated this way. No compromise no discounts. How are we suppose to take care of our furry animals when the vets put greed before care.
Nikos katapidakis
23 Nov 2023
REPORT
Been going there for over 13 years since they’ve changed to VCA all they are about is money. Took a friend and his dog there as their website says first vet visit free for new clients but they charge...
Been going there for over 13 years since they’ve changed to VCA all they are about is money. Took a friend and his dog there as their website says first vet visit free for new clients but they charged him because he came to an appointment with me once with my dog and said they “knew him” and said he’s a previous client. He’s been there once with me and my dog but they claimed he’s been there several times which is a complete lie. I argued with them for quite some time but still made us pay and
Wouldn’t honor their false advertising on their webpage. It’s not the first time I’ve seen this scamming behavior from this vets office. It’s all about money with them.
Julie Westhaver
30 Aug 2023
REPORT
Had a very bad experience this morning at this vet. I brought my dog in for a flushing of a wound that she’s had for several months she had been given antibiotics twice and the vet suggested a flushin...
Had a very bad experience this morning at this vet. I brought my dog in for a flushing of a wound that she’s had for several months she had been given antibiotics twice and the vet suggested a flushing. The wound did not get better or worse. As I couldn’t afford the flushing on that particular day. I made an appt for that specifically but in the meantime my dog is on antibiotics ok. So I arrive at flushing appt they take her in the back and 5 mins later bring her back to me saying the vet can’t do it because it’s closed over…. So a couple days later the wound reopens and I call to make appt with the same Dr. to have it flushed I arrive they take us into a room and tell me dr so and so will be in to see me when I asked about the dr that I booked with they said she was in surgery ok that’s but where she told she would be so she could do the flushing. Anyway a huge back and forth between me and the office girl who wanted to look at the wound again this would be the third time and hundreds of dollars later and wanting to charge me yet again for a check on the wound. This I felt was unreasonable as I’ve already paid for this twice before I came with enough money to pay for the flushing with the initial dr. The office girl was extremely rude even going as far as to tell me to go and borrow money if I was having a difficult time and she didn’t word it nicely at all. I’m a senior on pension and things can only be done month to month. I really do feel she made this all about money and not a care about my dog. It was too much for me so I left bewildered now I’ve got to start all over again with a different vet. I really tried my hardest to make it affordable and stick with the same dr at this vet. If they throw in another dr each one has their own opinion and I felt it would cost more and not benefit my dog. I have read a lot of terrible reviews of this vet I only wish I had done that before I went there.
Lori
22 Mar 2022
REPORT
Hats off to ALL the staff at the emergency hospital. After 2 nights Simba being there we brought him home and seems really well. They are so giving and caring I cannot say enough they are the ultimate...
Hats off to ALL the staff at the emergency hospital. After 2 nights Simba being there we brought him home and seems really well. They are so giving and caring I cannot say enough they are the ultimate #1 people. I have read other reviews saying they are expensive but you can't put a value on life my Simba needed them they were there I would pay it again if I had/have too. So so amazing!!!! 🏅🏅⭐️💐🐾🐾💝. Thank you all very much
This pic was when Simba was in South Korea with the lady that rescued him. He's as cute as they come
Ella
17 Dec 2021
REPORT
My Doggie and I thank your friendly, and professional staff for their help. I highly recommend them.
Abby
30 Aug 2021
REPORT
My parents brought their new girl in to be spayed. After paying over $800!! (We had both our dogs fixed, tattooed and chipped for that price in Duncan) 2 days later the incision reopened and began wee...
My parents brought their new girl in to be spayed. After paying over $800!! (We had both our dogs fixed, tattooed and chipped for that price in Duncan) 2 days later the incision reopened and began weeping. My mom called and got the runaround and hung up on all day she decided to call another clinic to fix island vets mess. We used to take our dogs and cat to them years ago. I don’t know what happened but the quality and care is gone. DO NOT GO
mel
8 Apr 2021
REPORT
Would never recommend this vet. 1000x the price, the vet assistant is rude, the vet is also pushy and rude. The front desk people are kind and do their best.
I have no idea how this vet recieved suc...
Would never recommend this vet. 1000x the price, the vet assistant is rude, the vet is also pushy and rude. The front desk people are kind and do their best.
I have no idea how this vet recieved such a high rating!
This was the minimum payment for each visit + prescription for ring worm of a kitten. We spent 1200 on this cat, and were not given the correct info. Once we switched, we were finally informed correctly and the prescription was under 100$ at central drugs. These guys will RIP you off and charge you for things without asking AND neglect your animal.
For what we paid the cat should have had his vaccines covered, and been neutered.
The vet in departure bay is way more informed, communicative of their info.
Never go here!
Karie B.
17 Jun 2019
REPORT
Thank you to the doctor and staff you were not only very kind but compassionate when I had to have my 17 year old cat, Wiccan, put down after a sudden illness. They took him in right and I was with hi...
Thank you to the doctor and staff you were not only very kind but compassionate when I had to have my 17 year old cat, Wiccan, put down after a sudden illness. They took him in right and I was with him till the end. The doctor was so considerate in explaining the procedure and allowing me to stay with him afterwards to grieve for him. I would recommend this veterinary to everyone. Thank you again.
Amanda K.
2 Mar 2019
REPORT
The staff here are very friendly and knowledgeable. I took my cat there for years and when I had to put her down at 18 years old, they were so considerate and compassionate. They even sent me a sympat...
The staff here are very friendly and knowledgeable. I took my cat there for years and when I had to put her down at 18 years old, they were so considerate and compassionate. They even sent me a sympathy card afterwards. I am lucky enough to have been able to adopt a 5 year old cat from the SPCA and there was no doubt in my mind that I would be taking her to Island Vet for her check ups, etc.
Patricia B.
30 Aug 2018
REPORT
On behalf of our whole family, with what we have just been through we would like to Thank Dr. J. Wintemure for the wonderful and personal care she gave to our 12 year old Golden retriever Mia. Dr. JW...
On behalf of our whole family, with what we have just been through we would like to Thank Dr. J. Wintemure for the wonderful and personal care she gave to our 12 year old Golden retriever Mia. Dr. JW saw Mia many times but her final time was with such care and professional efforts. Heartbreak is Life educating us that there are still beautiful people in this world and Jaime you are one of them. Thank you. After care for Mia was done so lovingly by Until We Meet Again and yes we do know she is in the place called the Rainbow Bridge running again with all her friends. Heartfelt love, The Beselt Family x
Chal Chen
25 Jun 2018
REPORT
Friendly, professional, and dedicated staff. Highly recommend them to your fury family members 😉
Raeleigh Broad
23 Jun 2018
REPORT
I had an injured dog and got stuck in Mill Bay during the recent Malahat closure. I made my way here after a horrible experience at another vet trying to get her treated closer to Mill Bay. They were ...
I had an injured dog and got stuck in Mill Bay during the recent Malahat closure. I made my way here after a horrible experience at another vet trying to get her treated closer to Mill Bay. They were super lovely, saw me right away and gave my dog excellent care. I was very grateful after a hectic day for the warmth and professionalism they showed. Highly recommended!
SARA SILVESTER-PURDON
24 May 2018
REPORT
The first Vet I needed for my West Highland White (thankfully the Tosser has retired) said my Doggo should be put down immediately! He was seven years old at the time. Thanks to the care of the Vet an...
The first Vet I needed for my West Highland White (thankfully the Tosser has retired) said my Doggo should be put down immediately! He was seven years old at the time. Thanks to the care of the Vet and Staff at this
establishment he lived to the ripe old age of seventeen and was in rude health until the end! We adored our dog and he was VERY well looked after. My Catto lived to be 23 years old and our new little doggie was
seen today at the speed of light. Small dogs... lots to get into !
Excellent and speedy treatment! Absolutely Fabulous!
Cindy Griffin
22 May 2018
REPORT
We got squeezed in on the weekend with a very sick dog. The vet and staff were extremely calm and caring, and even very kind when delivering sad news.
Peggy Grant
22 Mar 2018
REPORT
Always have great care for my animals here.
Kyle Graham
13 Mar 2018
REPORT
The front counter staff and the Vet were amazing. Very caring and tactful during a sad time for my family and I. They were professional and sensitive. Thank you for helping me and my Benny boy.
Heather E.
10 Mar 2018
REPORT
I arrived for an appointment in the morning to have my two one year old cats spayed. This was my first time doing this as a pet parent, and I was extremely anxious! The wonderful staff at Island Vet H...
I arrived for an appointment in the morning to have my two one year old cats spayed. This was my first time doing this as a pet parent, and I was extremely anxious! The wonderful staff at Island Vet Hospital were warm, friendly and put my mind at ease. The Doc was excellent at answering all of my questions, and after a very quick procedure the kitties were ready for pick up in the afternoon. They were content and now a few days later are purring away and healing beautifully. I fully recommend taking your pets to this Vet! Thank you!
Katherine Savage
20 Feb 2018
REPORT
everyone there is so kind, and go out of there way to make you and your pet feel welcomed, and comfortable, I have taken my pets here a couple times, ( cat and dog) but tonight ( feb 19/2018) i took m...
everyone there is so kind, and go out of there way to make you and your pet feel welcomed, and comfortable, I have taken my pets here a couple times, ( cat and dog) but tonight ( feb 19/2018) i took my dog Sophia and they were so amazing and made sure she was comfy, and took great care of her while they examined her and found her illness, they made great recommendations, and really talked about solutions, to help improve Sophia’s health get better, and the front end girls were so great, I highly recommend this vets office, I always feel so so good after talking with them, I wouldn’t go anywhere else.
Annemarie Cummings
10 Jan 2018
REPORT
I have been bringing my pets here for over a decade, and they show such compassion for both my dogs and cats and for myself.
Matei Mateias
7 Nov 2017
REPORT
I called today to get a quote from my regular vet (Island Vet) to have my female dog spayed and they were very nice about it! They quoted $425 and the price only included the medicine for pain. I took...
I called today to get a quote from my regular vet (Island Vet) to have my female dog spayed and they were very nice about it! They quoted $425 and the price only included the medicine for pain. I took the time to call another vet office in town (Petroglyph) and the quote from them was 260+tax ($165 difference and also the second quote included nail trimming, tattoo and pain medication). Very disappointing and definitely not the first time this happens. Last time I had to tell them I received a lower quote and then they adjusted theirs but ended up being more than what was quoted and the doctor could not care less (now we had to pay $500 extra as another intervention was necessary) and we were never told that would be the case. Great people there but watch your money as they will charge more than what other vet hospitals will. Very disappointing
Amanda Bodin
7 Sep 2017
REPORT
Visited island vet for the first time this evening. The vet that we saw was fantastic, kind, respectful and compassionate. We weren't forced into doing unnecessary tests and felt very at ease when we ...
Visited island vet for the first time this evening. The vet that we saw was fantastic, kind, respectful and compassionate. We weren't forced into doing unnecessary tests and felt very at ease when we left. This will be our regular clinic from now on.
Shaina Jupiter
29 May 2017
REPORT
Dr Langlier gave my cat HIV vaccine and I believe in turn gave him the virus and killed him. This Dr. pushed me to have my cat vaccinated with a series of 3 HIV prevenative shots. I didn't feel righ...
Dr Langlier gave my cat HIV vaccine and I believe in turn gave him the virus and killed him. This Dr. pushed me to have my cat vaccinated with a series of 3 HIV prevenative shots. I didn't feel right about it however he said he advised it since my cat spent time out doors. This was al the hype in the 90's and early 2000 when I had this done. I have always hated Dr. Langlier since this because he took advantage of me and played on my fears for my cat. I asked if he could test my cat for HIV first and he said there was no way of testing and the only way to know if my cat had HIV was to vaccinate and if he reacted by becoming ill with growths than that would mean he had the virus. I was a lot younger at the time and honestly didn't feel good about this but thought I was doing what was best for my cat. Shortly after the vaccine my cat sylvestor became ill and it wasn't long after the 2nd shot that he was full of warts all over his body. I didn't get the final shot that Dr. Langlier suggested. My cat had to be put down at the young age of 8 yrs old. He really suffered and this Dr. didn't care at all in my opinion. Since then I have educated myself through another vet and have since learned that HIV vaccines for cats are unnecessary as it is literally not an inssue for out door cats. It has taken me years to post this. I believe he is a money hungry horrible man.
Freyr
16 May 2017
REPORT
I was overcharged for a simple x-ray and due to misinformation I was locked into a $1200 loan I was told for the whole procedure when they handed me the bill. That was day 1'w bill. Day 2 came and the...
I was overcharged for a simple x-ray and due to misinformation I was locked into a $1200 loan I was told for the whole procedure when they handed me the bill. That was day 1'w bill. Day 2 came and they gave me a $50 discount on the previous bill. Are you actually kidding me? I had to give up my dog to the spca and was in debt for months. Everyone I tell says any other vet clinic can do better.
TL;DR: DO NOT BRING YOUR ANIMALS HERE. FAMILY SHOULD BE TREATED WITH RESPECT!
M Green
2 May 2017
REPORT
Ignoring the fact that they do over-charge for nearly everything and every visit has a $75 charge for just seeing someone, they are pretty horrible. They over-vaccinate, they're disrespectful to owner...
Ignoring the fact that they do over-charge for nearly everything and every visit has a $75 charge for just seeing someone, they are pretty horrible. They over-vaccinate, they're disrespectful to owners once they have something to charge them for, and they misdiagnosed 2 pets I came in with on two separate occasions. Once was a lizard with ear mites (I told them what it was and they didn't listen. wouldn't say they were ear mites until the second visit), and the second they actually prescribed my cat flea guard to help with a worms problem (They also said it was the wrong type of worm at first, despite me telling them otherwise). They proceeded to charge me for the worm medication when I came back in, so I got to pay for both.
They give little regard to your pet's health and are less accurate then searching symptoms on google, apparently.
Janet Barelli
4 Apr 2017
REPORT
Do not bring your Pet here for they are rude they spitefully tell you things that are not true and take advantage of you and keep adding things to your bill. they will not honor or respect you as a cl...
Do not bring your Pet here for they are rude they spitefully tell you things that are not true and take advantage of you and keep adding things to your bill. they will not honor or respect you as a client or try to match the cost with other vets , so before you come here do research
jeffery wong
27 Feb 2017
REPORT
Great vet to go to everyone is really nice. They took care of my bird and even waived a fee which was nice.
Crazy Ferret Lady
11 Dec 2016
REPORT
Paid $760.00 for just one single xray of my ferrets chest plus 150.00 dollars for a "specialist" to read the xray for the vet to basically tell me shes not sure why my ferrets have a cough. She have h...
Paid $760.00 for just one single xray of my ferrets chest plus 150.00 dollars for a "specialist" to read the xray for the vet to basically tell me shes not sure why my ferrets have a cough. She have him something for a lung infection and let me go (medication was $60.00) well my ferret has heart failure and has 8 monthes to live but the couldnt figure that out . when i tokd them he had heart failure they wanted me to pay another 770 dolkars for another xray... When i had already oaid for one . well because i gave them a bad review on facebook stating my ferrets mis diagnosis they will no lonher see my dying ferret . what a joke of a vet if i could give zero stars i would
Jessica Barak
7 Dec 2016
REPORT
The vets and techs we have encountered with our cat have been very pleasant and competent. The reason for the 3 stars is the wait time to pay. Both times we've been in with our cat, and a couple other...
The vets and techs we have encountered with our cat have been very pleasant and competent. The reason for the 3 stars is the wait time to pay. Both times we've been in with our cat, and a couple other times getting food, I have waited over 15 minutes to pay. I understand that the animals come first but perhaps they need more help at the desk.
Jackie C.
18 Nov 2016
REPORT
The worst vet in the city, was a client for years spent thousands and thousands of dollars with them then I found myself in a bind and not having all of the money for my dogs bowel obstruction and th...
The worst vet in the city, was a client for years spent thousands and thousands of dollars with them then I found myself in a bind and not having all of the money for my dogs bowel obstruction and they turned me away they didn't care that my dog was literally vomiting blood clots and squirting blood out of its butt, it was literally on death store and they didn't care!! Didn't even entertain the idea of a payment plan or anything they were just going to let my dog die after I had been a client of theirs for years and never have I asked them to help me with a bill!! Will never go back to them again then I started a Facebook post about them and two days later got a registered letter saying that we were abusive to them and they will no longer be our vet not like I'd ever go back there. We ended up going to a vet who did work with us and is now paid in full two days later!!
Alana W
29 Oct 2016
REPORT
Fantastic service, got us in just before closing as our poodle is very sick, Dr.Wintermute was wonderful and so caring for our sick puppy.
Amanda Marshall
20 Sep 2016
REPORT
I am very thankful to Dr. Large and ( technician? ) Catherine for their caring and thorough care for my beloved guinea pig Lena. I called in on a Sunday morning at 9am after I noticed blood in her ur...
I am very thankful to Dr. Large and ( technician? ) Catherine for their caring and thorough care for my beloved guinea pig Lena. I called in on a Sunday morning at 9am after I noticed blood in her urine the night before, and was able to see the doctor at 10:30 that same morning. After an honest assessment of Lena's health condition I decided to go ahead with bladder stone surgery. I was very worried and cautious about Lena's werlfare , but she did receive expert and compassionate care in a very timely fashion. My concerns were addressed in a thorough manner and no question felt "silly". Yes, it was expensive, but I did not feel at all pressured to choose surgery and to me, it was money well spent.
Elisabeth E.
12 Sep 2016
REPORT
20++years nothing but satisfaction and love for Island vet Dr's and staff. Thanks Ken for creating this place many moons ago for our kids and Randy for running it smoothly and always listening and all...
20++years nothing but satisfaction and love for Island vet Dr's and staff. Thanks Ken for creating this place many moons ago for our kids and Randy for running it smoothly and always listening and all the employees who share their love with our pets by comforting them and being there with TLC!
Jesse G
7 Apr 2016
REPORT
Money, money, money every review below this is about money..... Well I can say....I trusted this vet with my best friends life...and he is living today because of their kindness and professional care....
Money, money, money every review below this is about money..... Well I can say....I trusted this vet with my best friends life...and he is living today because of their kindness and professional care. I love the people at this vet clinic as they saved what I cared about most in this world. Would I recommend this clinic? MOST DEFINITELY. Worth every penny. How much would you claim your pets life is worth?....and if you could put a price...please ask yourself...should you even have a pet? If you truly care about your pet. This is a very good clinic.
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(250) 753-1288
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Monday
Mon
07:30AM-21:00PM
Tuesday
Tue
07:30AM-21:00PM
Wednesday
Wed
07:30AM-21:00PM
Thursday
Thu
07:30AM-21:00PM
Friday
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07:30AM-21:00PM
Saturday
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09:00AM-17:00PM
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Island Veterinary Hospital
Nanaimo, British Columbia
General Info
At Island Veterinary Hospital we take great pride in offering a full service veterinary hospital so you can take care of all your pets needs in one stop. From wellness exams and vaccinations to surgery, dental care and nutritional needs, Island Veterinary Hospital is your small-animal care provider in Nanaimo.
Business Hours
Monday
07:30AM-21:00PM
Tuesday
07:30AM-21:00PM
Wednesday
07:30AM-21:00PM
Thursday
07:30AM-21:00PM
Friday
07:30AM-21:00PM
Saturday
09:00AM-17:00PM
Sunday
09:00AM-17:00PM
Popular Hours
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Reviews
Francois Lafontaine
31 Jan 2024
I have had nothing but bad experiences with this hospital. First and foremost they are in it for the money not your pet. I ask them to write me a prescription for my dog's diabetes and all hell broke ...
I have had nothing but bad experiences with this hospital. First and foremost they are in it for the money not your pet. I ask them to write me a prescription for my dog's diabetes and all hell broke loose. Warning me that they will refuse all further help and not being aloud to enter their Hospital anymore and all this because they want to own the prescription for them to fill. Telling me that if i take it to another vet they might not want to fulfill it without doing further blood work when we already know he is diabetic and need insulin which he has been on for awhile now. So they know that i will have to pay out of pocket again to diagnose what he already has been diagnose for. Just another money grab as far as i can tell. They say i was acting angry and therefore now refuse further help for my animals at their hospital. Anyone out there experience the same thing? I am sadden that as an elder on a fix pension get treated this way. No compromise no discounts. How are we suppose to take care of our furry animals when the vets put greed before care.
Nikos katapidakis
23 Nov 2023
Been going there for over 13 years since they’ve changed to VCA all they are about is money. Took a friend and his dog there as their website says first vet visit free for new clients but they charge...
Been going there for over 13 years since they’ve changed to VCA all they are about is money. Took a friend and his dog there as their website says first vet visit free for new clients but they charged him because he came to an appointment with me once with my dog and said they “knew him” and said he’s a previous client. He’s been there once with me and my dog but they claimed he’s been there several times which is a complete lie. I argued with them for quite some time but still made us pay and
Wouldn’t honor their false advertising on their webpage. It’s not the first time I’ve seen this scamming behavior from this vets office. It’s all about money with them.
Julie Westhaver
30 Aug 2023
Had a very bad experience this morning at this vet. I brought my dog in for a flushing of a wound that she’s had for several months she had been given antibiotics twice and the vet suggested a flushin...
Had a very bad experience this morning at this vet. I brought my dog in for a flushing of a wound that she’s had for several months she had been given antibiotics twice and the vet suggested a flushing. The wound did not get better or worse. As I couldn’t afford the flushing on that particular day. I made an appt for that specifically but in the meantime my dog is on antibiotics ok. So I arrive at flushing appt they take her in the back and 5 mins later bring her back to me saying the vet can’t do it because it’s closed over…. So a couple days later the wound reopens and I call to make appt with the same Dr. to have it flushed I arrive they take us into a room and tell me dr so and so will be in to see me when I asked about the dr that I booked with they said she was in surgery ok that’s but where she told she would be so she could do the flushing. Anyway a huge back and forth between me and the office girl who wanted to look at the wound again this would be the third time and hundreds of dollars later and wanting to charge me yet again for a check on the wound. This I felt was unreasonable as I’ve already paid for this twice before I came with enough money to pay for the flushing with the initial dr. The office girl was extremely rude even going as far as to tell me to go and borrow money if I was having a difficult time and she didn’t word it nicely at all. I’m a senior on pension and things can only be done month to month. I really do feel she made this all about money and not a care about my dog. It was too much for me so I left bewildered now I’ve got to start all over again with a different vet. I really tried my hardest to make it affordable and stick with the same dr at this vet. If they throw in another dr each one has their own opinion and I felt it would cost more and not benefit my dog. I have read a lot of terrible reviews of this vet I only wish I had done that before I went there.
Lori
22 Mar 2022
Hats off to ALL the staff at the emergency hospital. After 2 nights Simba being there we brought him home and seems really well. They are so giving and caring I cannot say enough they are the ultimate...
Hats off to ALL the staff at the emergency hospital. After 2 nights Simba being there we brought him home and seems really well. They are so giving and caring I cannot say enough they are the ultimate #1 people. I have read other reviews saying they are expensive but you can't put a value on life my Simba needed them they were there I would pay it again if I had/have too. So so amazing!!!! 🏅🏅⭐️💐🐾🐾💝. Thank you all very much
This pic was when Simba was in South Korea with the lady that rescued him. He's as cute as they come
Ella
17 Dec 2021
My Doggie and I thank your friendly, and professional staff for their help. I highly recommend them.
Abby
30 Aug 2021
My parents brought their new girl in to be spayed. After paying over $800!! (We had both our dogs fixed, tattooed and chipped for that price in Duncan) 2 days later the incision reopened and began wee...
My parents brought their new girl in to be spayed. After paying over $800!! (We had both our dogs fixed, tattooed and chipped for that price in Duncan) 2 days later the incision reopened and began weeping. My mom called and got the runaround and hung up on all day she decided to call another clinic to fix island vets mess. We used to take our dogs and cat to them years ago. I don’t know what happened but the quality and care is gone. DO NOT GO
mel
8 Apr 2021
Would never recommend this vet. 1000x the price, the vet assistant is rude, the vet is also pushy and rude. The front desk people are kind and do their best.
I have no idea how this vet recieved suc...
Would never recommend this vet. 1000x the price, the vet assistant is rude, the vet is also pushy and rude. The front desk people are kind and do their best.
I have no idea how this vet recieved such a high rating!
This was the minimum payment for each visit + prescription for ring worm of a kitten. We spent 1200 on this cat, and were not given the correct info. Once we switched, we were finally informed correctly and the prescription was under 100$ at central drugs. These guys will RIP you off and charge you for things without asking AND neglect your animal.
For what we paid the cat should have had his vaccines covered, and been neutered.
The vet in departure bay is way more informed, communicative of their info.
Never go here!
Karie B.
17 Jun 2019
Thank you to the doctor and staff you were not only very kind but compassionate when I had to have my 17 year old cat, Wiccan, put down after a sudden illness. They took him in right and I was with hi...
Thank you to the doctor and staff you were not only very kind but compassionate when I had to have my 17 year old cat, Wiccan, put down after a sudden illness. They took him in right and I was with him till the end. The doctor was so considerate in explaining the procedure and allowing me to stay with him afterwards to grieve for him. I would recommend this veterinary to everyone. Thank you again.
Amanda K.
2 Mar 2019
The staff here are very friendly and knowledgeable. I took my cat there for years and when I had to put her down at 18 years old, they were so considerate and compassionate. They even sent me a sympat...
The staff here are very friendly and knowledgeable. I took my cat there for years and when I had to put her down at 18 years old, they were so considerate and compassionate. They even sent me a sympathy card afterwards. I am lucky enough to have been able to adopt a 5 year old cat from the SPCA and there was no doubt in my mind that I would be taking her to Island Vet for her check ups, etc.
Patricia B.
30 Aug 2018
On behalf of our whole family, with what we have just been through we would like to Thank Dr. J. Wintemure for the wonderful and personal care she gave to our 12 year old Golden retriever Mia. Dr. JW...
On behalf of our whole family, with what we have just been through we would like to Thank Dr. J. Wintemure for the wonderful and personal care she gave to our 12 year old Golden retriever Mia. Dr. JW saw Mia many times but her final time was with such care and professional efforts. Heartbreak is Life educating us that there are still beautiful people in this world and Jaime you are one of them. Thank you. After care for Mia was done so lovingly by Until We Meet Again and yes we do know she is in the place called the Rainbow Bridge running again with all her friends. Heartfelt love, The Beselt Family x
Chal Chen
25 Jun 2018
Friendly, professional, and dedicated staff. Highly recommend them to your fury family members 😉
Raeleigh Broad
23 Jun 2018
I had an injured dog and got stuck in Mill Bay during the recent Malahat closure. I made my way here after a horrible experience at another vet trying to get her treated closer to Mill Bay. They were ...
I had an injured dog and got stuck in Mill Bay during the recent Malahat closure. I made my way here after a horrible experience at another vet trying to get her treated closer to Mill Bay. They were super lovely, saw me right away and gave my dog excellent care. I was very grateful after a hectic day for the warmth and professionalism they showed. Highly recommended!
SARA SILVESTER-PURDON
24 May 2018
The first Vet I needed for my West Highland White (thankfully the Tosser has retired) said my Doggo should be put down immediately! He was seven years old at the time. Thanks to the care of the Vet an...
The first Vet I needed for my West Highland White (thankfully the Tosser has retired) said my Doggo should be put down immediately! He was seven years old at the time. Thanks to the care of the Vet and Staff at this
establishment he lived to the ripe old age of seventeen and was in rude health until the end! We adored our dog and he was VERY well looked after. My Catto lived to be 23 years old and our new little doggie was
seen today at the speed of light. Small dogs... lots to get into !
Excellent and speedy treatment! Absolutely Fabulous!
Cindy Griffin
22 May 2018
We got squeezed in on the weekend with a very sick dog. The vet and staff were extremely calm and caring, and even very kind when delivering sad news.
Peggy Grant
22 Mar 2018
Always have great care for my animals here.
Kyle Graham
13 Mar 2018
The front counter staff and the Vet were amazing. Very caring and tactful during a sad time for my family and I. They were professional and sensitive. Thank you for helping me and my Benny boy.
Heather E.
10 Mar 2018
I arrived for an appointment in the morning to have my two one year old cats spayed. This was my first time doing this as a pet parent, and I was extremely anxious! The wonderful staff at Island Vet H...
I arrived for an appointment in the morning to have my two one year old cats spayed. This was my first time doing this as a pet parent, and I was extremely anxious! The wonderful staff at Island Vet Hospital were warm, friendly and put my mind at ease. The Doc was excellent at answering all of my questions, and after a very quick procedure the kitties were ready for pick up in the afternoon. They were content and now a few days later are purring away and healing beautifully. I fully recommend taking your pets to this Vet! Thank you!
Katherine Savage
20 Feb 2018
everyone there is so kind, and go out of there way to make you and your pet feel welcomed, and comfortable, I have taken my pets here a couple times, ( cat and dog) but tonight ( feb 19/2018) i took m...
everyone there is so kind, and go out of there way to make you and your pet feel welcomed, and comfortable, I have taken my pets here a couple times, ( cat and dog) but tonight ( feb 19/2018) i took my dog Sophia and they were so amazing and made sure she was comfy, and took great care of her while they examined her and found her illness, they made great recommendations, and really talked about solutions, to help improve Sophia’s health get better, and the front end girls were so great, I highly recommend this vets office, I always feel so so good after talking with them, I wouldn’t go anywhere else.
Annemarie Cummings
10 Jan 2018
I have been bringing my pets here for over a decade, and they show such compassion for both my dogs and cats and for myself.
Matei Mateias
7 Nov 2017
I called today to get a quote from my regular vet (Island Vet) to have my female dog spayed and they were very nice about it! They quoted $425 and the price only included the medicine for pain. I took...
I called today to get a quote from my regular vet (Island Vet) to have my female dog spayed and they were very nice about it! They quoted $425 and the price only included the medicine for pain. I took the time to call another vet office in town (Petroglyph) and the quote from them was 260+tax ($165 difference and also the second quote included nail trimming, tattoo and pain medication). Very disappointing and definitely not the first time this happens. Last time I had to tell them I received a lower quote and then they adjusted theirs but ended up being more than what was quoted and the doctor could not care less (now we had to pay $500 extra as another intervention was necessary) and we were never told that would be the case. Great people there but watch your money as they will charge more than what other vet hospitals will. Very disappointing
Amanda Bodin
7 Sep 2017
Visited island vet for the first time this evening. The vet that we saw was fantastic, kind, respectful and compassionate. We weren't forced into doing unnecessary tests and felt very at ease when we ...
Visited island vet for the first time this evening. The vet that we saw was fantastic, kind, respectful and compassionate. We weren't forced into doing unnecessary tests and felt very at ease when we left. This will be our regular clinic from now on.
Shaina Jupiter
29 May 2017
Dr Langlier gave my cat HIV vaccine and I believe in turn gave him the virus and killed him. This Dr. pushed me to have my cat vaccinated with a series of 3 HIV prevenative shots. I didn't feel righ...
Dr Langlier gave my cat HIV vaccine and I believe in turn gave him the virus and killed him. This Dr. pushed me to have my cat vaccinated with a series of 3 HIV prevenative shots. I didn't feel right about it however he said he advised it since my cat spent time out doors. This was al the hype in the 90's and early 2000 when I had this done. I have always hated Dr. Langlier since this because he took advantage of me and played on my fears for my cat. I asked if he could test my cat for HIV first and he said there was no way of testing and the only way to know if my cat had HIV was to vaccinate and if he reacted by becoming ill with growths than that would mean he had the virus. I was a lot younger at the time and honestly didn't feel good about this but thought I was doing what was best for my cat. Shortly after the vaccine my cat sylvestor became ill and it wasn't long after the 2nd shot that he was full of warts all over his body. I didn't get the final shot that Dr. Langlier suggested. My cat had to be put down at the young age of 8 yrs old. He really suffered and this Dr. didn't care at all in my opinion. Since then I have educated myself through another vet and have since learned that HIV vaccines for cats are unnecessary as it is literally not an inssue for out door cats. It has taken me years to post this. I believe he is a money hungry horrible man.
Freyr
16 May 2017
I was overcharged for a simple x-ray and due to misinformation I was locked into a $1200 loan I was told for the whole procedure when they handed me the bill. That was day 1'w bill. Day 2 came and the...
I was overcharged for a simple x-ray and due to misinformation I was locked into a $1200 loan I was told for the whole procedure when they handed me the bill. That was day 1'w bill. Day 2 came and they gave me a $50 discount on the previous bill. Are you actually kidding me? I had to give up my dog to the spca and was in debt for months. Everyone I tell says any other vet clinic can do better.
TL;DR: DO NOT BRING YOUR ANIMALS HERE. FAMILY SHOULD BE TREATED WITH RESPECT!
M Green
2 May 2017
Ignoring the fact that they do over-charge for nearly everything and every visit has a $75 charge for just seeing someone, they are pretty horrible. They over-vaccinate, they're disrespectful to owner...
Ignoring the fact that they do over-charge for nearly everything and every visit has a $75 charge for just seeing someone, they are pretty horrible. They over-vaccinate, they're disrespectful to owners once they have something to charge them for, and they misdiagnosed 2 pets I came in with on two separate occasions. Once was a lizard with ear mites (I told them what it was and they didn't listen. wouldn't say they were ear mites until the second visit), and the second they actually prescribed my cat flea guard to help with a worms problem (They also said it was the wrong type of worm at first, despite me telling them otherwise). They proceeded to charge me for the worm medication when I came back in, so I got to pay for both.
They give little regard to your pet's health and are less accurate then searching symptoms on google, apparently.
Janet Barelli
4 Apr 2017
Do not bring your Pet here for they are rude they spitefully tell you things that are not true and take advantage of you and keep adding things to your bill. they will not honor or respect you as a cl...
Do not bring your Pet here for they are rude they spitefully tell you things that are not true and take advantage of you and keep adding things to your bill. they will not honor or respect you as a client or try to match the cost with other vets , so before you come here do research
jeffery wong
27 Feb 2017
Great vet to go to everyone is really nice. They took care of my bird and even waived a fee which was nice.
Crazy Ferret Lady
11 Dec 2016
Paid $760.00 for just one single xray of my ferrets chest plus 150.00 dollars for a "specialist" to read the xray for the vet to basically tell me shes not sure why my ferrets have a cough. She have h...
Paid $760.00 for just one single xray of my ferrets chest plus 150.00 dollars for a "specialist" to read the xray for the vet to basically tell me shes not sure why my ferrets have a cough. She have him something for a lung infection and let me go (medication was $60.00) well my ferret has heart failure and has 8 monthes to live but the couldnt figure that out . when i tokd them he had heart failure they wanted me to pay another 770 dolkars for another xray... When i had already oaid for one . well because i gave them a bad review on facebook stating my ferrets mis diagnosis they will no lonher see my dying ferret . what a joke of a vet if i could give zero stars i would
Jessica Barak
7 Dec 2016
The vets and techs we have encountered with our cat have been very pleasant and competent. The reason for the 3 stars is the wait time to pay. Both times we've been in with our cat, and a couple other...
The vets and techs we have encountered with our cat have been very pleasant and competent. The reason for the 3 stars is the wait time to pay. Both times we've been in with our cat, and a couple other times getting food, I have waited over 15 minutes to pay. I understand that the animals come first but perhaps they need more help at the desk.
Jackie C.
18 Nov 2016
The worst vet in the city, was a client for years spent thousands and thousands of dollars with them then I found myself in a bind and not having all of the money for my dogs bowel obstruction and th...
The worst vet in the city, was a client for years spent thousands and thousands of dollars with them then I found myself in a bind and not having all of the money for my dogs bowel obstruction and they turned me away they didn't care that my dog was literally vomiting blood clots and squirting blood out of its butt, it was literally on death store and they didn't care!! Didn't even entertain the idea of a payment plan or anything they were just going to let my dog die after I had been a client of theirs for years and never have I asked them to help me with a bill!! Will never go back to them again then I started a Facebook post about them and two days later got a registered letter saying that we were abusive to them and they will no longer be our vet not like I'd ever go back there. We ended up going to a vet who did work with us and is now paid in full two days later!!
Alana W
29 Oct 2016
Fantastic service, got us in just before closing as our poodle is very sick, Dr.Wintermute was wonderful and so caring for our sick puppy.
Amanda Marshall
20 Sep 2016
I am very thankful to Dr. Large and ( technician? ) Catherine for their caring and thorough care for my beloved guinea pig Lena. I called in on a Sunday morning at 9am after I noticed blood in her ur...
I am very thankful to Dr. Large and ( technician? ) Catherine for their caring and thorough care for my beloved guinea pig Lena. I called in on a Sunday morning at 9am after I noticed blood in her urine the night before, and was able to see the doctor at 10:30 that same morning. After an honest assessment of Lena's health condition I decided to go ahead with bladder stone surgery. I was very worried and cautious about Lena's werlfare , but she did receive expert and compassionate care in a very timely fashion. My concerns were addressed in a thorough manner and no question felt "silly". Yes, it was expensive, but I did not feel at all pressured to choose surgery and to me, it was money well spent.
Elisabeth E.
12 Sep 2016
20++years nothing but satisfaction and love for Island vet Dr's and staff. Thanks Ken for creating this place many moons ago for our kids and Randy for running it smoothly and always listening and all...
20++years nothing but satisfaction and love for Island vet Dr's and staff. Thanks Ken for creating this place many moons ago for our kids and Randy for running it smoothly and always listening and all the employees who share their love with our pets by comforting them and being there with TLC!
Jesse G
7 Apr 2016
Money, money, money every review below this is about money..... Well I can say....I trusted this vet with my best friends life...and he is living today because of their kindness and professional care....
Money, money, money every review below this is about money..... Well I can say....I trusted this vet with my best friends life...and he is living today because of their kindness and professional care. I love the people at this vet clinic as they saved what I cared about most in this world. Would I recommend this clinic? MOST DEFINITELY. Worth every penny. How much would you claim your pets life is worth?....and if you could put a price...please ask yourself...should you even have a pet? If you truly care about your pet. This is a very good clinic.
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