Dissappointed my dog had surgery and I asked for his ears to be tested they were not . They tattooed in a ear that was not cleaned that I asked to be tested sent home no pain meds . My dog had complications from his neuter I called them they never called me I told them off my concerns. Still no call back. . Ended up at the emergency clinic all night with my dog in distress from a serious ear infection and his neuter. When I called them to let them know I went to the emergency vet . The response was alittle pain for the dog. When the vet finally one week later Called me back dr Hayward blamed me and my breed of dog for the issues . Dr Hayward said giving pain meds was a price gouge from other vets . My dog was in extreme pain had to be muzzled and held down at the emergency vet to swab his ear which I had asked to be done two days previously at his neuter. My dog is on the mend now thanks to the emergency vet for prescriptions of pain meds and prednisone and ear antibiotics. I do not recommend nanaimo vet at all .don't go to dr Hayward he needs to retire hes very rude. . And my name was on the data base till yesterday I had them transfer to island vet to Ken Langalier who likes rottweiler s. And germansheppard s .and doesn't believe that all rottweiler s and sheppard s are bred wrong and they are bad dogs . Read Less

Finally a Team You can Trust. A very professional group of Dr's and Support Staff. It is definitely a group of people who care about animals, their health & wellbeing. Definitely not a "boutique" clinic, this is serious medical care with a Huge amount of compassion and information for the owner. Follow up calls from the Dr's are the norm, they definitely understand the important role of animals in our lives. Unlike some other places, you will Never feel emotionally or financially extorted after a visit. The Support Staff is amazingly efficient and go out of their way to help you find any information that you need to give your pet the best care possible. Costs are reasonable and if ongoing treatments are required they are very willing to explain the options available and the costs that may be involved. No surprises! With all of the Professional service there are Always warm Smiles and the feeling of being among friends during your visit. A busy office,so appointments are necessary but they do their best to accommodate your schedule. I definitely recommend them. Read Less

The older male doctor there is crap. He is tough with your animals, she when you try to. Peak to your pet to console it, he speaks back to you rudely. I said sorry to my cat and told her it would be over soon, she he retorted with, "why are you apologizing to her? I'm the one that got hissed at!" and he wasn't even remotely joking. When asked about her weight gain, I was told that was what happens to old cats. A few weeks later she had urination issues, so we took her to a vet in Qualicum who says that the UTI and weight gain were pre-diabetic symptoms.... I think the old guy, who boasted that he went to vet school in the 1980s, just wanted my cat to die so he didn't have to deal with her anymore. Read Less

If you have rats or any type of small animal Dr.Hayward is the best person to go to extremly reasonable price( for medication and the exam.. cost me less then just the exam fee at other vets) and really knows about the rats and went above what other vets do to help me with mine, i have tried many vets for my boys and they all need to look online to tell me information that i already know and charge unreasonable prices deffinalty recomed this vet! Read Less

Dr. Brett Hayward has been my veterinarian for nearly 14 years. I trust him entirely with my senior dog. He is very good with animals and cares a great deal about their well being. Him and his staff are very deserving of 5 stars! Read Less

If you have medical problems with your animals in Nanaimo B.C. The Nanaimo Veterinary Hospital should be your first choice. I have had several small dogs over the years and have also dealt with many of the other veterinary doctors in Nanaimo. Without a doubt Dr. Hayward and his entire staff are caring, friendly, compassionate and above all very professional. I have dealt with many of the doctors in this clinic and found them to be super friendly and professional. I can not praise this clinic enough. To give you an example of the caring and compassion of this clinic a couple of years ago I had to euthanize one of my lovely dogs. Of course I was extremely upset at having to do that to one of my dogs who I cared for so deeply. A few days later a got a lengthy hand written sympathy note in the mail, from the doctor in question, which was very comforting. Now to me that is exceptional profession service. All the vets I have encounter in this clinic are caring and respectful. Even the boss (manager) of the office...Karen. I have recommended this veterinary clinic to numerous people since I started using them and I will continue to do so. They are the best by far. Thank you Nanaimo Veterinary Hospital for all your kindness to my pal Jack. John Gillanders Read Less

I've never felt compelled to write any Google review until my visit to Nanaimo Veterinary Hospital. Dr. Jill Harrison and wonderful staff treated my cat on very short notice when other local clinics were refusing new patients. Dr. Harrison understood my cat was in distress on account of neck wound preventing him from eating. She offered to see him between patients when all other clinics directed me to emergency as my only option. Many thanks to Dr. Jill Harrison and knowledgeable staff at Nanaimo Veterinary Hospital. This is the clinic you can trust to care for your beloved pets. Read Less

Several of our friends recommended Dr. Hayward's Clinic to us, as they experienced such positive results with their own pets.  We decided to take our little neurotic, 4 pound poodle, with an attitude to see Dr. Hayward.  He was everything and more than what we expected.  The first thing he said is that he works with the owner as well as the pet.  These were words were magic to my ears.  Since that time we have never looked back.  Dr. Hayward does not try to upsell services.  He is a kind, compassionate veterinarian who obviou;y loves his profession and all animals.  He never makes us wait any length of time.  If he knows the ailment is something that is beyond his field, he will immediately recommend a specialist.  We now have a very healthy little 4 pound poodle who is 15 years old and thriving.  It will be a very sad day for us when he gives up his practice. Read Less

Dr Hayward has been a key advisor to our furry  family members for a number of years now.  He was always kind and compassinate with both the patient and the patient's owners.  Gives good information, recommends appropriate testing when needed and explains results in a way that makes it easier to understand.  When our beloved Chester became very ill with cancer he explained the very limited options and what the quality of life would look like.  He supported our extremly difficult decision to let our dear friend leave before the pain became too much for an old blind dog to understand.  He supported us after this tragic event by way of making sure the cremation was taken care of, returning the ashes to us a week later, a handwritten sympathy card and helping me through a tearful phone call when I couldn't get over the loss.   He gave me some more good advice and shared a few of his personal pet losses over the years helping me to continue the greiving process.I would highly recommend his services to support your pet's health and your peace of mind.Joy Sarauer Read Less