Petroglyph won my business as a new client when, upon discovering my cat had tapeworms, they squeezed us in on short notice and waved the exam fee because I could not afford both the exam and the medication. The tech was very kind and knowledgeable, and gave me recommendations on how to proceed with further deworming treatments and potential risk factors that could expose cats to parasites. Will definitely be recommending to other fur- parents :) Read Less

Just moved from out of province, my little furbaby was in pain. They saw me right away, were kind and understanding. They gave me options, we ended up doing surgery (when I was quoted the same surgery in Ontario it was a considerable amount more). Worried pet mommy here, called the office several times to see if how was healing was normal. Each and every time, I was told to bring him in and they checked him out at no cost! The staff is wonderful, kind, non judgmental, compassionate and most of all love all animals. Read Less

I'm not sure as how to rate them.... as in the past I've had excellent service. The Vets I've had have been very caring and kind and helpful. I also have many friends that take their animals here and have been very happy. So I was just crushed when I got Dr. Aleta Schmah.... My first impression of her was when she walked into the room after I was waiting in there probably 10 minutes and was petting my cat the whole time, so I didn't want hair flying around the room so I rolled the bit of hair up and was about to put it into the garbage when I heard her say " EWE DISGUSTING"..... yup from a Veternarian. Then I knew my cat probably had an eye infection which she did, but I also wanted to ask about her couple accidents in the house. Where she was just walking, then peed. Which is HIGHLY unusual for her. When I told her she kept REPEATEDLY telling me that my cat must be mad at me. I kept saying "NO" that it wasn't like her, that something was wrong. Finally after much persistence she said that IF I INSISTED, that she could take a urine sample. Which, I said thank you for. When she came back she said that it came back positive for a UTI which didn't surprise me. Then she said that there was blood in her urine as well, so they did a an ultrasound. ( Which I would gave gotten anyway, but it would have been nice if she asked if I'd like one done, as it's not cheap.) On the Ultrasound she had stones in her bladder from Crystal and mineral build-up. She gave me a couple options, one being diet and the second being Surgery but made the first option( the food option) seem like it wouldn't work and was a waste of time and kept calling it "boring". What is that supposed to mean??? And THEN you would still have to do follow up x rays and such. So then It made me think my only option was surgery. Which she then said that as this is normally in male cats that my cat( being a female) may be predisposed and after surgery this could still be an ongoing problem...... At that point, I said that I needed to go home and think on things. That was on Monday March 12th, all through the week I was discussing the situation with friends family and clients of mine. Thursday March 15th I made the decision to call in and make an appointment to my beautiful, kind, precious kitty down. As all I could think of was that I couldn't put her through multiple surgeries if she was predisposed and that was unkind, not to mention expensive. Thursday night I stayed in bed with my cat all night, didn't take the kids to their activities. Friday, I was so distraught I couldn't go to work, I went in balling my eyes out and explaining things to our receptionist. Saturday I made myself a shortened day because I was so depressed and distraught for my cat. Monday morning came..... I Got my friend to pick up my kids and I for moral support and so I wouldn't be a distracted driver on the road on the way back... I brought my cat in, as my kids and friend awaited in the sitting area. I was brought to a room where I'm sure they did all their euthanasia's. I tried to be strong all morning and to not cry, but as I was waiting I broke into tears as I held my beautiful cat in my arms and couldn't stop saying to her "I'm sorry, I'm so very sorry". Another vet walked in at that moment and asked why I was wanting to euthanize my cat. I told her and then she said that that was wrong, that the food DOES work. That I was a week out of 6 weeks done with the food. That they would COMPLETELY dissolve....... That just because she's a female DOES NOT mean she was predisposed.... That my cat would be fine.... After all of that.... All the heart ache, despair, distraught, depression....... My cat was going to live.... This vet was very kind and had a very gentle demeanor and I recognized her from previous services where I've had PUTSTANDING service. But unfortunately, I got someone else March 12th.... I would HIGHLY recommend NOT going to see DR. ALETA SCHMAH. Any other Vet has been great and I would recommend ANYONE ELSE. Read Less

Very pleased with the treatment of our animals from the the girls that man the desk, to the techs and the vet's themselves! Top notch service from Madison, she is always bright and informed, knows your pet and what their needs are. Great job to the entire staff! Thank you!! Read Less

We had an elderly dog who was at the end of her life and the staff at this clinic were absolutely amazing! They helped us get through this very devastating and difficult experience and kept our dog comfortable and happy to the end. Read Less

We have been taking our animals here for 30 years. The staff are amazing! Everyone is smiling, happy, attentive, and part of my animals extended world! I take all of my crew to Dr. Michaud when possible as I like to have the same vet like we have the same GP. Plus she is able to handle all of our animals including my Tortie who is a cat with such a friendly disposition. Lol. This is a top notch animal hospital! Read Less

My dog loves it here, even after he got neutered! Kind, caring employees, a wealth of information about pets, and free candy for you and Fido at the front desk! It's worth the long drive from my house.Read Less

this clinic is the worst vet ive ever been to my cat was really sick and they turned her away cause i didnt get paid till the next day and my cat died that same night. all they worry about is money they dont care about the animals at all Read Less

Hi all, yesterday I had an emergency with my dog. She had been under the care of another Vet here in Nanaimo and also a Neurologist in Vancouver. She took a serious turn for the worse and my regular vet was out of ideas. We took our beautiful little girl to Petroglyph out of desperation and they were absolutely amazing. They tried another treatment, they consulted with the Neurologist and while I still don't know if our little pup will make it, she was comfortable last night and we have hope. These people care about your loved one and are willing to try, you can't ask for more. I will provide an update if she makes it but regardless, this Veterinary clinic is top notch. Read Less

We lost our Pug to cancer in May and Petroglyph treated him (and us) very well. We'do had an awful experience at another clinic initially, but after meeting Dr. Michaud things started to look up for our pup. Unfortunately, his cancer had advanced quickly and we had to let him go, but he had the best care at Petroglyph. They were amazing when his time came, too. Very kind, patient and caring. Read Less

I took my cat to Petroglyph about a month ago as he was vomiting and doing some strange gulping/licking behaviour he had never done before. He is an old cat and also has thyroid and renal issues. The vet did not address the gulping and did not even look in his mouth, instead was concerned that he was uncomfortable when his abdomin was palpated. She also wanted to do another thyroid and renal panel even though he had just had one done less than a month before. I couldn't afford this so she suggested an x-ray for his abdomen. Turns out it was just gas. Meanwhile, the weird gulping and licking has continued, and progressed to some gagging. Took him to our new vet in Sooke where I now live and he has a tumor in the back of his mouth. There's not much that can be done about it but it would've been nice to know earlier as he's clearly been uncomfortable this entire time. They made me feel like I was a bad pet owner because I told them I was limited by money. Meanwhile I spent $300 on nothing while my cat's issue was not addressed. It also seemed like if you are a vet you should be able to tell by palpitation what is just gas and what is a potential obstruction rather than talking a client into an expensive x-ray. Very angry with the lack of care from this clinic. Read Less

Our pets actually don't mind coming here :) we have two small pups, and we have had absolutely no issues with bringing our little boys to Petroglyph!   Great staff, very professional, and caring as well.  We really do recommend this place! Read Less