I can not say enough good things about Nelson Animal Hospital. The staff are so friendly and informative and the vets are helpful beyond words. They are all truly dedicated to you and your pets and it feels good to know they have your best interest at heart. Would recommend to absolutely anyone! I have had issues with my cat urinating where she shouldn’t be and the staff (and vets!) have constantly followed up with me and been there for me. I don’t think you will find their level of caring and professionalism at many places. Read Less

Best Vet and staff we've ever had.  The whole staff was so supportive and helpful with our cat Lucky during weeks of difficulty.  Dr. Ayres, Dr. Celeste, Malary and EVERYONE there couldn't have been better.  Thankyou during a difficult time.  The Janzen Family Read Less

My husband and I were traveling across the country with our dog when she got a rash that started to get infected. We were able to get in to see Dr. Leanne Sackney the same day we called, and she was great with our dog, and very reassuring to us. She gave us lots of information, antibiotics, and a copy of her notes to include in our vet records. I would definitely recommend the clinic, and Dr. Sackney to anyone. Read Less

I called this morning and got an appointment for today. The vet that saw us was Dr. Celeste Bignell. She was very thorough. A much better check up for my dog than the previous vet we were seeing. She was very caring and gentle with our pet. Thank you.Read Less

Today was the first time I have been here. It was a emergency, they did not hesitate as I ran in the door with my injured dog. I would recommend this place to anyone. The team was amazing and patient with me as I said goodbye to my best friend. Read Less

I have been taking my dog to this animal hospital for years. After today I am looking elsewhere. I have been getting the feeling they are only concerned about money. Or how many tests they can perform and charge a person for. No actual concern for animals.I was told during a very thorough examination, ultrasound, urinalysis 6 weeks ago that I could come back and get a prescription refill with out bringing my very senior dog for another visit if his recurring bladder infection came back. Well when that time came I got the typical bring him in for a $75 exam fee and possible tests and bloodwork response (another $300 - $400) When I tried to explain the situation, the old receptionist was very rude to me. Read Less

I had brought my pet in 6 weeks ago. He's a very old senior dog and was told that bladder infections are common and will likely be recurring. The bill came to 300$. Because I keep a close I eye on my pets I noticed the same symptoms from the last time. My last visit, the vet was very thorough and professional. I understood that I could have the prescription filled at least once. I was told this by the vet and a nurse. If that didn't help I would then need to bring in my pet again for another visit to re-evaluate... However, today, this was not the case. I was told the dog must be brought in for the $75 visit or no prescription. To this I reply he had all the checks done 6 weeks ago. I cannot afford to bring him in every 6-7weeks at 75$ a visit plus whatever other "testing" gets done and prescription resulting in another 300$!? I have been blindsided by this business twice now. 300$-400$ a visit is ridiculous. This time when I questioned it, they said "after bullying the staff you can just have the prescription!" and then I was told to take my business elsewhere. To that I reply. "Gladly"  and I will absolutely never set foot in that business again. They can line their pockets with someone else's money. There are other veterinarians  to choose from. I understand business is important and they simply cannot due free services. However, taking advantage of people with their sick pets is disturbing. Hope this helps others make an educated decision before taking their beloved pets there. Read Less

Recently I had an issue with my dog and upon looking at their website I saw their Email address so I decided to E-mail them and maybe avoid the standard "bring him in" response.   So I wrote The Nelson Animal Hospital, and asked if what I saw was normal bad really bad etc, I wrote out  what I was seeing and asked if there was something I could do at home to help my dog.   To go to the Vet is a large expense in Nelson and there always seems to be some major test, X-ray, tooth cleaning or some other procedure that adds to the final tally some of which are out of some peoples means at times.  I know that they are a business and in the business of making money so I did not expect them to tell me much and I expected them to tell me to bring him in,  but...... I received no reply at all,  which I thought was odd for a business that you would expect to care about animals more than the ends (money)  This combined with word of mouth reviews about the Nelson animal hospital, I wont be taking my dog into see them for any procedure is I can help it.  Ill drive the 45 Minutes up the lake to a vet there who seems to care more about he animal more than the money despite being a business as well.  I had money to bring him into the vet, I just wanted to know what to expect  but if they cannot be bothered to even reply with "bring him in"   Ill go elsewhere.  :) Read Less