Given the circumstances, we had a great experience with Dr. Kelly and her staff. Other Vets told me my dog needed to see a specialist and that it would take a week. I was lucky enough to find out about WCVES and had an appointment the same day! During the whole ordeal, there was a chance that my dog would need surgery and that I needed to contact WCVES after the weekend. When I called them they already had me penciled in and reserved a spot for surgery for me. Who does that? Forward thinking, smart, caring people...that's who. Our family has nothing but love and respect for WCVES. Thank you! Read Less

Our dog Bruno have glaucoma on one eye and our veterinary doctor refers us to this clinic. There are some bad and good reviews about this clinic but we decided to give it a try for they specialized in treating eye problems for dogs.  In the beginning the eye drops helps to lower the eye pressure cause by Glaucoma but as time goes by the medicine did not work and the only solution left was to remove the eye (enucleation).  We were afraid to have the eye surgery because of one bad review but was assured the vet who did it does not work there anymore and since then the clinic have provided good care for animals with eye problems.  Dr. Christina King gave us a pamphlet and explained to us the eye surgery for our dog Bruno.  The veterinary technologist Brittany and Jennie were very helpful and accommodating with our request.  The receptionist Lori was pleasant and polite when making follow up appointments for our dog.   Dr. Christina King answered all our questions and concerns and was pleasant to talk to and she took her time to explain everything to us. It was an emotional decision to go ahead with the eye surgery.  They gave us good service even calling us to tell us the condition of our dog right after the operation and how long Bruno will be in recovery before picking him up.  In other words the eye operation was a success.  We also think that the cost of the operation was reasonable. Thanks to Dr. King and the staff of Western Canada Veterinary Eye Specialist clinic for taking good care of our dog Bruno before and after the operation.  We are looking forward to the post operation check ups to make sure there is no complication after the surgery. Read Less

We received extremely professional treatment from the Doctors and staff. The after care instructions were well done and easy to follow. It is a pleasure to watch Buddy jump up onto the sofa, onto the bed and walk up and down stairs.These are things he has not done since he lost his sight. Sincere thanks. Cec & Shirley & Buddy Read Less

I called to see if my referral had been received, and if I could make an appointment. Staff member on the phone was very short with me, and came across as rude. I called my vet back and asked for someone else who specialized in optometry for dogs. I was referred elsewhere and very glad I did not follow through with Western Canada Veterinary Eye Specialists. Read Less

Our family Labrador, Sampson, went blind from diabetic cataracts last year. He is seven years old and loves to hike and be in nature. Once he became blind it was no longer safe to take him on hikes or partake in some of his favorite activities and we knew that cateract removal surgery was necessary. Western Canada Veterinary Eye Specialists are the only place in BC to have the surgery performed. After reading some of the negative reviews I became very nervous to have the surgery completed and considered going to Seattle. Thankfully, I was able to connect with a vet technician who's dog had just gone through cateract removal surgery at Western Canada Vet and she was able to reassure me that her experience was a very positives one and to proceeds with the surgery. The surgery was successful and was without post operative complications. Dr. Keller and Dr. King treated us and our Sampson like we were family. Both vets were very accommodating of our questions and follow up appointments as we live on Vancouver Island. The staff of this clinic are very informative, professional and caring. I would absolutely recommend their services to anybody who is considering eye surgery for their pet. It's true that animals are remarkable and adjust well to being blind but there is nothing more heart warming than seeing the quality of life that is achieved when vision is restored. The best money we ever spent,hands down! Lastly, I think it is important to note that the negative reviews posted were from when previous vets owned this business. Read Less

Nothing but a great experience dealing with these people. My dog can see! When I took him in he only had about 5% of his vision left and even that was deteriorating. We decided to get the surgery because he was still pretty young, had a lot of years left and it looked like he would spend them blind. I definitely got the feeling that they really really do care about the animals they see. They went above and beyond when I would be concerned about something and would drive over to the clinic with next to no notice or pretty much show up almost unannounced (I'm a sort of panicky person). Wonderful people, can't say enough. And other than telling someone that any surgery can result in complications and be prepared for the aftercare, I would have no problem recommending these people. They know their stuff. Read Less

They butchered our Great Danes eye and left her disfigured after we paid for 2 operations as well as extra to hire a special anesthesiologist ....all VERY VERY expensive.... to fix both inner eye lids that were protruding from our pets eyes 1 eye they did well the other was a disaster....so they said they would do it again for just the cost of the anesthesiologist (still very expensive).....BUT....after they made the 2nd mistake on the one eye they did a third operation at their cost and it was unfix able....we filed suit in New Westminster court and it came out the vet she had working for her who told us she had done over 100 of these procedures when in fact had only done 3.................during mediation (they had a lawyer)and we were told to proceed to court we would need to have a dog eye surgeon testify as too the damage...even though we had a statement from our vet who agreed with us we had spent several thousand dollars at this point and so much time....they made it impossible as the cost to bring a "dog eye specialist" in to testify that didn't work there would be again very very expensive and at this point (several months dealing with this) we had had enough...thankfully we still have our Dane she is almost 11 we are loving pet owners who would do and pay anything for our dogs health and well being......WE WOULD NOT LET THOSE BUTCHERS CARVE THE TURKEY AT OUR XMAS DINNER....and if you could find any other option I would take it....if not get everything in writing take pictures before and after document it all....you may be lucky and they may do their job....but if they don't ... DO NOT let them hurt your dog anymore.....don't expect an apology or anything else from these butchers. Read Less

I have been bringing my dog to see Dr. Christina Sandberg and it has been an absolute pleasure in this difficult time. My dog had a vascular mass (tumour) in his eye and soon will have to be removed. Christina and her staff have shown me nothing but compassion and the best care my dog could ask for. I live in squamish so it can be quite a drive and they have often taken the time to listen to my concerns and give me great advice over the phone. As well they have worked with my vet here I town in time of need when I took him there for emergency visits. I would highly recommend western Canada eye specialists and if my dog could speak I know he would too. Read Less

We've never had anything but positive experiences here. From the moment we walk in we are warmly welcomed by the receptionist, Lori and my dogs are more often behind the desk with her (and her cookie jar) than in the patient waiting area. Our appointments have always been on time and both Dr.'s Keller and King are calm, kind and interactive with the dogs, making them feel at ease and happy to return the next time we come. The detailed report we leave with along with the multiple questions we have of the doctors in the exam room (which they have always answered thoroughly and happily) keep us fully informed. Read Less

I got referred to this place through my original vet, not once I was told how much the consult fee would be or anything. Have been to previous vet specialist before including can west vet speaclist in vancouver. My 7 year old German Shepherd had developed a white cloud on his left eye after a brief trauma couple months prior. The receptionist was not pleasant at all nor did she care to communicate with my dog nor me or my spouse during the couple minutes we sat in the waiting room. Once we went into the exam room rhe doctor examined him for about 10 mins total an told us it was a fat lump on his eye due to the trauma.  Asked us to wait back outside for some notes and the invoice cause it was nothing to be concerned about. She came back upfront with the notes and the bill came out to be 174 buks after taxes. So for 11 mins of her time she charged that much. Called after to ask about why the consult was so much and the front receptionist who was a complete bitch proceeded to explain that's their price and that's not gonna change. Asked to speak with the owner but was transferred to the doctor that saw my dog who proceeded to say the same thing that's our price it isn't gonna change. Couldn't even justify how 11 mins of time and no treatment cost 174 buks! Clearly more in it for the money than patient care. Clearly the staff and doctors get rude and defensive if any problems arise, just from their attitude towards me on the phone for an explanation they got so heated. I even told them I've been to can west and paid half of that they didn't believe me even offered to email the invoice and went back to saying that's our price isn't gonna change. Like clearly shady ass place. Never will I take my dog there again will always got back to can west instead. Rather pay there fee and have them be honest and not crazy over priced like this place. Patient care wasn't even that good. Receptionist just seemed miserable throughout and doctor got super defensive when questioned about why her Charge was so high for 11 min consult!  There r other specialsits out there  do not take ur pets to this place all they seem to care about is the money. Didn't even ask for a refund just questioned why it was so high. Don't even want to give them one star but there is nothing below that. Digusting what vet care has turned into. I worked at a vet myself.  Mark up is 70 percent. God only noes how much now. Read Less

My 13 year old kitty Huckleberry had an extremely large, seriously infected corneal ulcer, and the consensus from the emergency clinic and his regular veterinarian was that there was a strong likelihood that he would have to have his eye removed. Time was of the essence, and I called the office of the West Coast Veterinary Eye Specialists first thing on a Monday morning. They got him in that same day. The staff were friendly, compassionate and helpful. The doctor (Dr. Christine Sandberg) was super-awesome...friendly, kind and compassionate, knowledgable...she inspired confidence. She offered a guarded, but nonethless hopeful prognosis for a medical (rather than surgical) approach to cure his eye. A couple of weeks after our appointment, we were scheduled for a follow-up appointment to check his progress. That very morning, Huckleberry developed breathing difficulties from a new medical condition, and I had to cancel my appointment at the last minute and take him into his regular vet. The staff person I spoke with was more than understanding, and told me to just call back to re-book when we were able to. When  I phoned back to give them an update, the doctor came on the line and talked with me directly. She was again, wonderful and provided guidance on how to proceed, given his eye's progress. I'm thoroughly impressed with the treatment and service we've received from this clinic. They clearly have their hearts and passions in their work here, and I wouldn't hesitate to recommend them to anyone. Read Less

Unfortunately, as far as I know this clinic is the only animal eye clinic in Lower Mainland. Currently there are 4 eye specialists working at this clinic and two of them are the owners.Vets, nurses, administrative and front desk personnel are super arrogant and rude. I'm a physician and healthcare executive myself holding sub-specialty, so I kind of know how a medical clinic should be run and managed and how its staff should interact with clients and patients, particularly in a fee-for-service and private business model, where all the expenses are out of the pocket costs. Recently and regrettably, I  took my dog there for an examiniation. After a very cold and uncaring reception and going through a very unorganized and time-waisting registration process we were directed to one of the exam rooms, where my dog was examed by one of their young and new eye specialist. The prognosis process was fine and she was friendly and responsive. But, she rushed the diagnosis process, which is the most important part, and was not able to rule out other probable causes and perfom a complete differential diagnosis. As a physician and a responsible dog owner I tried my best to ask as many rational questions as possible and even a blood exam that she was reluctant and neglective to order, to get an accurate and timely diagnosis.After the exam I asked their very ignorant and arrogant administrative staff to submit my insurance form, and they responded that I should do it myself, which was contradictory to all of my previous experiences. No call for follow ups or hearing my dog's blood test result from their office, even after a week!! Called them myself, and after a couple of calls I finally was able to speak to the specialist, who this time was aggressive. She mentioned that I should continue the medication and she will be seeing my dog in 4 weeks; no, apology for not following up on the test result from herself or their office staff. Their visit fee is 30% more than their colleague's in the U.S. $165. Don't know why? A week after that phone conversation my dog's problem exacerbated and I called their office asking for an emergency appointment. After talking to me very offensively for 5 min the secretary reclluctanty told me that I could take my dog there a day after about 3 pm and wait or a non-appointment visit. Arrived there 40 min late because of the accident that I had in the highway No. 1, and telling them about it, I have been told that all the vets had left and that I should come back another time. While I was being told this untrue story, ironically one of the eye specialists who is also one of the co-owners came out from the room not knowing that her front desk staff is lying to a client who drove all the way from Vancouver to New Westminster, having an accident in the highway and bringing a dog who is having a very sever eye problem and have been recently visited by her collleague at her clinic. She did not even acknowledged our presence nor cared about our anxiety.I devastatedly asked her that can she or someone else check my dog. She went back to the back room with the vet, returned after 5 min and said that everyone has left already and that I can come back another time!!!  Really, that's how your system works!!!! Do you guys even know what is healthcare and emergency issues? How come a vet and a even worse a business owner see a patient who desperatly needs her help and deny visiting him? Can anyone justify this from either healthcare or business perspective?  Don't think so....So sorry for them and their poor non-talking, desperate and needy patients. I wish I was a dog myself and I could bite this people badly. Read Less