Catcare Veterinary Clinic
Richmond, British Columbia
Reviews
W S.
11 May 2018
REPORT
When we first started we loved the clinic, the staff, and the service. The staff are still great, but the vet was constantly pushing expensive services and treatments. We purchased all our food there,...
When we first started we loved the clinic, the staff, and the service. The staff are still great, but the vet was constantly pushing expensive services and treatments. We purchased all our food there, which I now wonder if that was part of a profit motive.But we moved away, found a new clinic, and now Catcare refuses to give us the records of 5+ years of care. Were referred to CVBC.ca by the SPCA, and they asked us to file a complaint, which we have.Ask for copies after every exam and visit! you will want them later.
Megan Berry
20 Feb 2018
REPORT
My 2 cats have been unlucky in the past 6 months and have had a few health issues. Luckily, the entire team at cat care is AMAZING and has given them the best care possible. They really go above and b...
My 2 cats have been unlucky in the past 6 months and have had a few health issues. Luckily, the entire team at cat care is AMAZING and has given them the best care possible. They really go above and beyond. Dr zutrauen does a wonderful job explaining things, and she and the rest of the team are so helpful and so great with all of their patients. I am so grateful and feel very lucky to have a place that I can trust fully with my beloved pets!
Jeff Trounsell
24 Dec 2017
REPORT
We had our cat's annual examination with Karen prior to boarding her at the clinic also during this holiday visit. Boarding is $20/day and the annual exam cost us about $130. We've been with the Docto...
We had our cat's annual examination with Karen prior to boarding her at the clinic also during this holiday visit. Boarding is $20/day and the annual exam cost us about $130. We've been with the Doctor Karen now for 1 year. A simple online search states she is registered with the College of Veterinarians of British Columbia.
The doctor did a fine job of explaining to us a few things pertaining to vaccines for indoor vs outdoor cats and vaccines for cats in older vs newer apartment buildings shared with Dogs. Also she cared to offer meal plan suggestions for our kitty's teeth against plaque build-up and suggestions to try and get our cat down to a more optimal weight for disease prevention. She offered us complimentary monthly weigh in's to ensure ongoing weight monitoring is continued.
Like last visit she initiated exercise toy options for us and low cost do it yourself alternatives (ie,how to make a cat scratching wall out of plywood and carpet and where to more frugally find the supplies from which to do it rather than paying full price for a ready made one). She's super practical and I like how she volunteers to try and save us money on all of the Cat gimmick merchandise out there that we can otherwise make ourselves.
jim watts
4 Nov 2017
REPORT
I do not recommend her as a vet because we had prepared our kitten to be spayed well in advance with a physical exam. I took time off work to take her to her spay appointment. One hour later her offic...
I do not recommend her as a vet because we had prepared our kitten to be spayed well in advance with a physical exam. I took time off work to take her to her spay appointment. One hour later her office phoned me at work to inform me of extra charges that I was not informed of when I made the appointment ie: extra charges for IV which is expected to be included in the spay cost surgery. An hour later I received another phone call at work from the office worker to be told to come pick up my kitten, the surgery was not performed because "the vet was offended" because I had asked where her qualifications were because I hadn't noticed them on the wall. The staff told me they were in a drawer somewhere, but they didn't know where. I ended up picking up my kitten on my lunch break, which meant my kitten spent four hours there for nothing. For a so-called professional, she acted very unprofessionally, bonafide vets normally are proud to display their qualifications on their office walls, yet hers were in a drawer, according to the office worker. We pet owners need to know that we're leaving our pets in trusting hands and we did not see her certification and we did not receive her professionalism. Beware.
Catherine K.
2 Nov 2017
REPORT
Friendly staff providing much TLC for all Kitty patients. Follow up care calls periodically is a nice touch they offer. The Doctor was pleasant and offered lots of great tip suggestions. We are regula...
Friendly staff providing much TLC for all Kitty patients. Follow up care calls periodically is a nice touch they offer. The Doctor was pleasant and offered lots of great tip suggestions. We are regular patients. Her boarding rates are priced very reasonably too.
Angela K.
21 Oct 2017
REPORT
We got our two cats as kittens from Dr Zutrauen's clinic and they are now 12 years old.She has looked after them ever since except for one exception, when we took them to a veterinary clinic closer to...
We got our two cats as kittens from Dr Zutrauen's clinic and they are now 12 years old.She has looked after them ever since except for one exception, when we took them to a veterinary clinic closer to our home. This was a big mistake as the examination given the cats was perfunctory at best and expensive.Recently on an annual check up Dr Zutrauen diagnosed a serious problem with one of the cats.She immediately outlined treatment options explaining each in a thorough and patient way. She gave her opinion on which was best and left us to decide the course of action.We followed her advice and now have a happy and healthy cat.During this experience Dr Zutrauen was readily available by phone even on a long weekend .I would totally recommend Dr Zutrauen and her staff for excellent and caring cat care at reasonable pricing.
coral smith
24 Aug 2017
REPORT
Vet assitants were great but the vet herself seemed to have no connection whatsoever to her patients which made for a not so comfortable feeling. She knew our kitty wasn't doing well and it looked lik...
Vet assitants were great but the vet herself seemed to have no connection whatsoever to her patients which made for a not so comfortable feeling. She knew our kitty wasn't doing well and it looked like kidney disease so we got a blood test and a bunch of other expensive things done just for her to tell us literally the next day to put our cat down. It was tough to do but we did it and felt so much regret as it happened WAY too fast and it seemed like all she cared about was getting as much money as she could from us before we put her down. I will not be taking any of my future kitties here as it seems like she really doesn't care about your cat whatsoever.
Austin W.
23 Aug 2017
REPORT
Dr Karen Zutrauen is the most knowledgeable I've met by far. I have been going to her for a few years now highly recommended by all my cat neighbours and she has taken care of my cat well above expect...
Dr Karen Zutrauen is the most knowledgeable I've met by far. I have been going to her for a few years now highly recommended by all my cat neighbours and she has taken care of my cat well above expectations. She would come after clinic hours for emergencies and would do extensive research to find medical treatment options available. She gives her honest opinion and gives me plenty of time to answer my questions. I've gone through my fair share of veterinarians and Dr Zutrauen is by far the fairest price in relation to her ability/experience in the veterinary field. There will be cheaper clinics, but service here is worth the price. You get what you pay for.
Patsy K.
30 Jul 2017
REPORT
My experience with this female vet was awful.She wanted to charge exorbitant rates for everything and had absolutely no bed side manner for my senior kitty who was very sick and certainly no sign or c...
My experience with this female vet was awful.She wanted to charge exorbitant rates for everything and had absolutely no bed side manner for my senior kitty who was very sick and certainly no sign or caring for the owner of the kitty either.I am prevalent in the "cat community" of Richmond ...I have been a volunteer for cat shelters for years and not one person has had a positive experience with this vet.
Bonita Bray
16 Feb 2017
REPORT
I've been going to Catcare for years. In fact, even when I moved from Richmond, I kept going back to CatCare.
Dr. Karen has looked after two of my elderly cats and has been amazing. She's knowledge...
I've been going to Catcare for years. In fact, even when I moved from Richmond, I kept going back to CatCare.
Dr. Karen has looked after two of my elderly cats and has been amazing. She's knowledgeable and extremely supporting, helping me to keep my beloved cats going through the inevitable problems of getting old.
My latest cat - a rescue cat who had significant thyroid problems - had a wonderful five years because Dr. Karen saw the problem and knew what to do about it.
I'd recommend CatCare to anyone who cares for their cat - they're excellent.
Tina Peng
10 Jan 2017
REPORT
ULTRA Condo
9 Dec 2016
REPORT
Great clinic. From our experience, the Doctor (Karen Zutrauen)was friendly and professional at our initial visit and her staff(Meghan, Erin and Tiffany) all were equally as nice and helpful. Our quest...
Great clinic. From our experience, the Doctor (Karen Zutrauen)was friendly and professional at our initial visit and her staff(Meghan, Erin and Tiffany) all were equally as nice and helpful. Our questions were welcomed and the Doctor and staff took the time to address just about every thing that comes along with Kitty care--dietary care, teeth, vaccines, preventative medicine, massages, how to creatively customize cat carriers/litter boxes, and insurance plans for unexpected accidents or illness coverage that I had requested. We were offered complimentary food samples to take home with us and a complimentary tour of the facility and reassured to call the clinic with any questions or concerns. We were very pleased with the service
M Donaldson
31 Oct 2016
REPORT
Karen Zutrauen and her staff were excellent. When we contacted the Emergency number late on a Saturday night, Dr. Zutrauen phoned promptly and arranged to meet us with our sick kitty at Cat Care. Maki...
Karen Zutrauen and her staff were excellent. When we contacted the Emergency number late on a Saturday night, Dr. Zutrauen phoned promptly and arranged to meet us with our sick kitty at Cat Care. Making a quick and accurate diagnosis of feline pancreatitis, Dr. Zutrauen started our kitty immediately on fluids, antibiotics, and anti nausea medication. Throughout his month long illness our kitty received first rate and consistent care from the doctor and all of her staff. They communicated with us regularly, listened to our concerns and gave positive recommendations for his at home care.
Peter Holbeche
5 May 2016
REPORT
I wish I would have read this forums posts before I visited this vet. The workers seem like they care but the Vet (Karen) just does this for the money! I took my cat in that had just starting throwing...
I wish I would have read this forums posts before I visited this vet. The workers seem like they care but the Vet (Karen) just does this for the money! I took my cat in that had just starting throwing up a lot that day we brought him in. When we got there she blew it up and made it feel like it was the end of the world. That his liver was bad his kindneys were bad and just shoved him full of 1500 dollars worth of meds and borded him for a few days. Brought him home and he was fun except super groggy from the drugs and super hungry. She gave us these anti-biotics to give him everyday and when we started them he lost his appetite completely. I called and asked them if the meds were to suppress his appetite and said no. I wanted to take him off of the meds because he was not reacting well to them and the assistant just wanted me to rbing him in for another thousand dollar crap shoot that this lady does! Save your money and avoid this Vet clinic!!!
Book an Appointment
Online booking unavailable
Please call
(604) 277-8511
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Saturday
Sat
09:00AM-15:30PM
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CLAIM IT HEREIncorrect information? Let us know
Catcare Veterinary Clinic
Richmond, British Columbia
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Saturday
09:00AM-15:30PM
Reviews
W S.
11 May 2018
When we first started we loved the clinic, the staff, and the service. The staff are still great, but the vet was constantly pushing expensive services and treatments. We purchased all our food there,...
When we first started we loved the clinic, the staff, and the service. The staff are still great, but the vet was constantly pushing expensive services and treatments. We purchased all our food there, which I now wonder if that was part of a profit motive.But we moved away, found a new clinic, and now Catcare refuses to give us the records of 5+ years of care. Were referred to CVBC.ca by the SPCA, and they asked us to file a complaint, which we have.Ask for copies after every exam and visit! you will want them later.
Megan Berry
20 Feb 2018
My 2 cats have been unlucky in the past 6 months and have had a few health issues. Luckily, the entire team at cat care is AMAZING and has given them the best care possible. They really go above and b...
My 2 cats have been unlucky in the past 6 months and have had a few health issues. Luckily, the entire team at cat care is AMAZING and has given them the best care possible. They really go above and beyond. Dr zutrauen does a wonderful job explaining things, and she and the rest of the team are so helpful and so great with all of their patients. I am so grateful and feel very lucky to have a place that I can trust fully with my beloved pets!
Jeff Trounsell
24 Dec 2017
We had our cat's annual examination with Karen prior to boarding her at the clinic also during this holiday visit. Boarding is $20/day and the annual exam cost us about $130. We've been with the Docto...
We had our cat's annual examination with Karen prior to boarding her at the clinic also during this holiday visit. Boarding is $20/day and the annual exam cost us about $130. We've been with the Doctor Karen now for 1 year. A simple online search states she is registered with the College of Veterinarians of British Columbia.
The doctor did a fine job of explaining to us a few things pertaining to vaccines for indoor vs outdoor cats and vaccines for cats in older vs newer apartment buildings shared with Dogs. Also she cared to offer meal plan suggestions for our kitty's teeth against plaque build-up and suggestions to try and get our cat down to a more optimal weight for disease prevention. She offered us complimentary monthly weigh in's to ensure ongoing weight monitoring is continued.
Like last visit she initiated exercise toy options for us and low cost do it yourself alternatives (ie,how to make a cat scratching wall out of plywood and carpet and where to more frugally find the supplies from which to do it rather than paying full price for a ready made one). She's super practical and I like how she volunteers to try and save us money on all of the Cat gimmick merchandise out there that we can otherwise make ourselves.
jim watts
4 Nov 2017
I do not recommend her as a vet because we had prepared our kitten to be spayed well in advance with a physical exam. I took time off work to take her to her spay appointment. One hour later her offic...
I do not recommend her as a vet because we had prepared our kitten to be spayed well in advance with a physical exam. I took time off work to take her to her spay appointment. One hour later her office phoned me at work to inform me of extra charges that I was not informed of when I made the appointment ie: extra charges for IV which is expected to be included in the spay cost surgery. An hour later I received another phone call at work from the office worker to be told to come pick up my kitten, the surgery was not performed because "the vet was offended" because I had asked where her qualifications were because I hadn't noticed them on the wall. The staff told me they were in a drawer somewhere, but they didn't know where. I ended up picking up my kitten on my lunch break, which meant my kitten spent four hours there for nothing. For a so-called professional, she acted very unprofessionally, bonafide vets normally are proud to display their qualifications on their office walls, yet hers were in a drawer, according to the office worker. We pet owners need to know that we're leaving our pets in trusting hands and we did not see her certification and we did not receive her professionalism. Beware.
Catherine K.
2 Nov 2017
Friendly staff providing much TLC for all Kitty patients. Follow up care calls periodically is a nice touch they offer. The Doctor was pleasant and offered lots of great tip suggestions. We are regula...
Friendly staff providing much TLC for all Kitty patients. Follow up care calls periodically is a nice touch they offer. The Doctor was pleasant and offered lots of great tip suggestions. We are regular patients. Her boarding rates are priced very reasonably too.
Angela K.
21 Oct 2017
We got our two cats as kittens from Dr Zutrauen's clinic and they are now 12 years old.She has looked after them ever since except for one exception, when we took them to a veterinary clinic closer to...
We got our two cats as kittens from Dr Zutrauen's clinic and they are now 12 years old.She has looked after them ever since except for one exception, when we took them to a veterinary clinic closer to our home. This was a big mistake as the examination given the cats was perfunctory at best and expensive.Recently on an annual check up Dr Zutrauen diagnosed a serious problem with one of the cats.She immediately outlined treatment options explaining each in a thorough and patient way. She gave her opinion on which was best and left us to decide the course of action.We followed her advice and now have a happy and healthy cat.During this experience Dr Zutrauen was readily available by phone even on a long weekend .I would totally recommend Dr Zutrauen and her staff for excellent and caring cat care at reasonable pricing.
coral smith
24 Aug 2017
Vet assitants were great but the vet herself seemed to have no connection whatsoever to her patients which made for a not so comfortable feeling. She knew our kitty wasn't doing well and it looked lik...
Vet assitants were great but the vet herself seemed to have no connection whatsoever to her patients which made for a not so comfortable feeling. She knew our kitty wasn't doing well and it looked like kidney disease so we got a blood test and a bunch of other expensive things done just for her to tell us literally the next day to put our cat down. It was tough to do but we did it and felt so much regret as it happened WAY too fast and it seemed like all she cared about was getting as much money as she could from us before we put her down. I will not be taking any of my future kitties here as it seems like she really doesn't care about your cat whatsoever.
Austin W.
23 Aug 2017
Dr Karen Zutrauen is the most knowledgeable I've met by far. I have been going to her for a few years now highly recommended by all my cat neighbours and she has taken care of my cat well above expect...
Dr Karen Zutrauen is the most knowledgeable I've met by far. I have been going to her for a few years now highly recommended by all my cat neighbours and she has taken care of my cat well above expectations. She would come after clinic hours for emergencies and would do extensive research to find medical treatment options available. She gives her honest opinion and gives me plenty of time to answer my questions. I've gone through my fair share of veterinarians and Dr Zutrauen is by far the fairest price in relation to her ability/experience in the veterinary field. There will be cheaper clinics, but service here is worth the price. You get what you pay for.
Patsy K.
30 Jul 2017
My experience with this female vet was awful.She wanted to charge exorbitant rates for everything and had absolutely no bed side manner for my senior kitty who was very sick and certainly no sign or c...
My experience with this female vet was awful.She wanted to charge exorbitant rates for everything and had absolutely no bed side manner for my senior kitty who was very sick and certainly no sign or caring for the owner of the kitty either.I am prevalent in the "cat community" of Richmond ...I have been a volunteer for cat shelters for years and not one person has had a positive experience with this vet.
Bonita Bray
16 Feb 2017
I've been going to Catcare for years. In fact, even when I moved from Richmond, I kept going back to CatCare.
Dr. Karen has looked after two of my elderly cats and has been amazing. She's knowledge...
I've been going to Catcare for years. In fact, even when I moved from Richmond, I kept going back to CatCare.
Dr. Karen has looked after two of my elderly cats and has been amazing. She's knowledgeable and extremely supporting, helping me to keep my beloved cats going through the inevitable problems of getting old.
My latest cat - a rescue cat who had significant thyroid problems - had a wonderful five years because Dr. Karen saw the problem and knew what to do about it.
I'd recommend CatCare to anyone who cares for their cat - they're excellent.
Tina Peng
10 Jan 2017
ULTRA Condo
9 Dec 2016
Great clinic. From our experience, the Doctor (Karen Zutrauen)was friendly and professional at our initial visit and her staff(Meghan, Erin and Tiffany) all were equally as nice and helpful. Our quest...
Great clinic. From our experience, the Doctor (Karen Zutrauen)was friendly and professional at our initial visit and her staff(Meghan, Erin and Tiffany) all were equally as nice and helpful. Our questions were welcomed and the Doctor and staff took the time to address just about every thing that comes along with Kitty care--dietary care, teeth, vaccines, preventative medicine, massages, how to creatively customize cat carriers/litter boxes, and insurance plans for unexpected accidents or illness coverage that I had requested. We were offered complimentary food samples to take home with us and a complimentary tour of the facility and reassured to call the clinic with any questions or concerns. We were very pleased with the service
M Donaldson
31 Oct 2016
Karen Zutrauen and her staff were excellent. When we contacted the Emergency number late on a Saturday night, Dr. Zutrauen phoned promptly and arranged to meet us with our sick kitty at Cat Care. Maki...
Karen Zutrauen and her staff were excellent. When we contacted the Emergency number late on a Saturday night, Dr. Zutrauen phoned promptly and arranged to meet us with our sick kitty at Cat Care. Making a quick and accurate diagnosis of feline pancreatitis, Dr. Zutrauen started our kitty immediately on fluids, antibiotics, and anti nausea medication. Throughout his month long illness our kitty received first rate and consistent care from the doctor and all of her staff. They communicated with us regularly, listened to our concerns and gave positive recommendations for his at home care.
Peter Holbeche
5 May 2016
I wish I would have read this forums posts before I visited this vet. The workers seem like they care but the Vet (Karen) just does this for the money! I took my cat in that had just starting throwing...
I wish I would have read this forums posts before I visited this vet. The workers seem like they care but the Vet (Karen) just does this for the money! I took my cat in that had just starting throwing up a lot that day we brought him in. When we got there she blew it up and made it feel like it was the end of the world. That his liver was bad his kindneys were bad and just shoved him full of 1500 dollars worth of meds and borded him for a few days. Brought him home and he was fun except super groggy from the drugs and super hungry. She gave us these anti-biotics to give him everyday and when we started them he lost his appetite completely. I called and asked them if the meds were to suppress his appetite and said no. I wanted to take him off of the meds because he was not reacting well to them and the assistant just wanted me to rbing him in for another thousand dollar crap shoot that this lady does! Save your money and avoid this Vet clinic!!!
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