Firstly, i have been going to this vet since I was child well into adult hood and never had a problem until the owners changed. So they rescheduled my male cats neutering 6 times, half the time they made the appointment and didn't put it in their computer and the other half I would bring my cat in and they would call and say they didn't have time to neuter him because he had an undescended testicle which they knew about when he was first examined. They then ripped me off when I asked for a refund on my kitten package claiming it was because they put my cat on an IV when they knew they weren't going to neuter him anyway. They then tried to do other unnecessary, unauthorized work which would have cost me several hundred dollars 3 days before Christmas. My new vet said the dental work they claimed my cat needed was only to get more money out of me after his exam showed none of the stated issues. I learned later through a new acquaintance that they had also taken in their male cat to this vet for a neuter who also had an undecended testicle and they had only taken one testicle, resulting in my friend having to pay to have his poor cat neutered again! This veterinarian is an absolute nightmare. The receptionist was completely rude and unprofessional and completely unapologetic for what they put me and my poor cat through. I 100% deserve an apology from you guys, specifically the receptionist. Read Less

We've been going to All Critters for the past 9 years, with 2 cats and 3 dogs. They give top notch care for our pets. We wouldn't take them anywhere else. We also buy our food there and their prices are very reasonable. Dr. Daudjee and Dr. Crews are both wonderful and thorough. Read Less

Aside from the Vet being over an HOUR LATE everything was great. We arrived for our 2pm appointment 15 minutes early since it was our first time there and we assumed we'd have to fill out paper work. We were done with the paper work within 5 minutes and moved into a tiny cramped exam room. It was winter but it was sooo hot and humid and smelly and uncomfortable. The assistant weighed our animal and said the vet would be right in. We waited and waited and waited and waited. I was worried my animal might pee on the floor it was taking so long. I checked my watch, it was now 2:30. No one had come in to check on us or update us. If they had just told us they were behind we would've said we could go grocery shopping while we waited since there was a store right beside the vet. Or if some vet emergency came up, I know it can happen, animals get hit by cars all the time or eat things they shouldn't, then we could've went home since we are only a 5 minute drive away. But no one said anything and we kept waiting sweating away bored senseless in the tiny exam room. Checked my watch again. 3pm. Still no vet. Still no update. I was ready to march out of there I was so furious. But if I left that means I wasted over an hour for nothing so I continued to wait. The vet finally came in around 3:15. Our appointment was at 2pm. We had arrived at 1:45. Her name was Dr. Linda Crews and she spent a lot of time with us discussing our animals health. She had a lot of tips and advice but didn't pressure us into buying products or getting unnecessary tests. I was very happy with the time we spent with her but very angry at the wasted time. I don't know if it's common for vets to run late for appointments. It's annoying that no one mentioned anything or tried to explain what was going on. I don't know if I'd go back. I was p*ssed off enough by the wait time to consider seeing a different vet next time. The prices were good though. I called around for prices on the shots and exam and other places were as high as twice the price. Read Less

Aside from the Vet being over an HOUR LATE everything was great. We arrived for our 2pm appointment 15 minutes early since it was our first time there and we assumed we'd have to fill out paper work. We were done with the paper work within 5 minutes and moved into a tiny cramped exam room. It was winter but it was sooo hot and humid and smelly and uncomfortable. The assistant weighed our animal and said the vet would be right in. We waited and waited and waited and waited. I was worried my animal might pee on the floor it was taking so long. I checked my watch, it was now 2:30. No one had come in to check on us or update us. If they had just told us they were behind we would've said we could go grocery shopping while we waited since there was a store right beside the vet. Or if some vet emergency came up, I know it can happen, animals get hit by cars all the time or eat things they shouldn't, then we could've went home since we are only a 5 minute drive away. But no one said anything and we kept waiting sweating away bored senseless in the tiny exam room. Checked my watch again. 3pm. Still no vet. Still no update. I was ready to march out of there I was so furious. But if I left that means I wasted over an hour for nothing so I continued to wait. The vet finally came in around 3:15. Our appointment was at 2pm. We had arrived at 1:45. Her name was Dr. Linda Crews and she spent a lot of time with us discussing our animals health. She had a lot of tips and advice but didn't pressure us into buying products or getting unnecessary tests. I was very happy with the time we spent with her but very angry at the wasted time. I don't know if it's common for vets to run late for appointments. It's annoying that no one mentioned anything or tried to explain what was going on. I don't know if I'd go back. I was p*ssed off enough by the wait time to consider seeing a different vet next time. The prices were good though. I called around for prices on the shots and exam and other places were as high as twice the price. Read Less

My family has been taking their dogs here for years. Recently I took my dog Hunter here for a checkup, the staff was very friendly and accommodating. Hunter needed some dental surgery and I was provided a quote with a low and high. The surgery went well and the quote stayed right in the middle. I could not be happier with my experience here and I highly recommend All Critters Animal Hospital. Read Less

Compassionate and caring at all times. They helped us keep our beloved dog alive for an extra 5 years. When it did come time for him to depart I cannot express how kind and supportive all the staff were. I will miss seeing everyone there. Read Less

I recently adopted 2 rats and took them here for their checkup. One of them had a loud raspy noise she would make when breathing. I was worried as normally rats are silent animals. The vet here told me there's nothing wrong with her and she's just a "vocal" rat. Today took her to another vet who says its a respiratory infection and she needs antibiotics or she'll get worse. Bad vet, rushed the appointment without letting me talk and explain, seems to not care about the animals he works with. Ladies working reception are very kind and love animals so I'll give you that. Read Less

I recently adopted 2 rats and took them here for their checkup. One of them had a loud raspy noise she would make when breathing. I was worried as normally rats are silent animals. The vet here told me there's nothing wrong with her and she's just a "vocal" rat. Today took her to another vet who says its a respiratory infection and she needs antibiotics or she'll get worse. Bad vet, rushed the appointment without letting me talk and explain, seems to not care about the animals he works with. Ladies working reception are very kind and love animals so I'll give you that.Never coming back as she got worse due to his incompetence. Read Less

We are not coming back with our dog. Every year is a different veterinarian. Staff is rude and the vet is just looking for money. She talked to us like we have no idea of medicine or dental care for our dog. The prepare a long budget and then the vet is even talking about bone cancer. Instead of trying to give a quick solution what she looks for is money. Everything they care for was money. Fortunately we have taken our dog to a much better place to care for him. I will never set a foot again in this place. Read Less

I own several animals, and since we moved to Surrey, this has been our choice for bringing in our pets if anything goes wrong. I have brought in two of our pets, one for surgery (our hamster) and the other to be put down (a ferret due to old age).Putting down an animal is always sad, but my experience there was as good as it could be. They made every effort to make sure he passed on peacefully and quickly, and I'll always thank them for that.The experience with the hamster who wad the surgery went perfectly as well. there were no complications with the operation, and nothing came up after we brought him home.This is a very reliable animal hospital who really cares about the animals they take care of. I recommend this place to everyone, you won't be dissapointed! Read Less

this place is so helpful, accommodates my pet, and all the staff are very knowledgeable and willing to help out... The Vet is so understanding and helps Low Income people if you tell him your situation.Pet food, is high quality stuff only... that's speaks for itself... why settle for $1.00 stuff full of who knows what... or pay a little more for 100% pet foods. Read Less

One of our dogs recently had a serious issue and the vet did a great job working with me and my wife (more importantly) in dealing with the situation.  The staff are always very helpful and more than willing to go the extra mile. Read Less

Found my puppy had eaten enough chocolate to be worried, as most vets were closed I called this one, the girl on the phone was very helpful and suggested I bring him in. Once there we had no wait, they immediately took him into the back to induce vomiting. They had to try 2 different techniques to get the chocolate out and then give him something to settle his tummy. I was told what was happening at every step, told what to look for in case i needed to bring him back AND for an emergency vet the bill was much less then I would have expected. Very professional service! Read Less