City Petcare Hospital
Surrey, British Columbia
General Info
City Petcare Hospital stands as a well-known establishment among Surrey's animal enthusiasts who seek nearby veterinary assistance. The clinic's strategic position within British Columbia enables pet owners from adjacent towns to obtain regular veterinary services. Depending on individual cases, services might encompass routine checkups alongside pet vaccinations and early disease screenings while also offering diagnostic consultations. City Petcare Hospital establishes a serene and organized environment to reduce anxiety levels for both pets and their owners. The veterinary team across Surrey manages an extensive range of medical needs which includes skin and coat concerns alongside dental issues and mobility problems. The clinic demonstrates proficiency in handling immediate health issues such as infections and digestive changes despite its focus on wellness visits and preventive plans. The majority of British Columbia families turn to City Petcare Hospital when facing complex diagnoses or managing long-term conditions in their older pets. Visitors frequently remark on the clinic’s communication style because it presents information in a straightforward manner that remains compassionate while being easily comprehensible. This enables pet owners to maintain assurance regarding the choices they execute for their animals. A significant number of clients maintain their patronage for extended periods because they recognize the establishment's consistent performance which enables them to develop trust gradually. The staff's knowledge of both simple and intricate veterinary subjects enables them to effectively direct long-term care. City Petcare Hospital experiences ongoing expansion because increasing numbers of pet owners either relocate to the Surrey area or seek local veterinary services. Through its involvement with the local pet community the clinic establishes a framework that promotes responsible pet ownership alongside diligent animal care. Anyone looking to establish a veterinary practice in British Columbia will find it a dependable option for delivering both routine care and emergency services. The presence of City Petcare Hospital in Surrey and its surrounding regions of British Columbia receives frequent appreciation from local residents. The necessity for transparent and empathetic veterinary care remains constant from those seeking initial guidance as new pet owners to established clients managing specific health issues. Such practices serve to complete their fundamental community function.
Team
Nicole HAWKINS
Administrative
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Mona M.
2 Jun 2019
REPORT
Took my kitty, Lady Cuddles, here last week. Dr. Bassi and the staff were very attentive to her and after her visit did a follow up. They always give me notice when it is time for Lady Cuddles' medic...
Took my kitty, Lady Cuddles, here last week. Dr. Bassi and the staff were very attentive to her and after her visit did a follow up. They always give me notice when it is time for Lady Cuddles' medication. Staff are friendly and no nonsense while Dr. Bassi has a great deal of patience with my silly anxious questions. They don't even attempt to pressure you with needless expenditure and say it as it is which is greatly appreciated. Lady Cuddles is happy and content with this place.
N/A N/A
28 Apr 2018
REPORT
I came here to get my one and a couple month old cat neutered, and they did a very good job. He is still healing, and on his way to being his normal self!! Their price for getting a cat neutered are a...
I came here to get my one and a couple month old cat neutered, and they did a very good job. He is still healing, and on his way to being his normal self!! Their price for getting a cat neutered are affordable and fair. Thank you!
Frances Simons
3 Feb 2018
REPORT
I was very pleased with the service excellence and the care provided to my pet. Dr. Bassi was highly communicative and even phoned me about my pet's progress. The staff were kind and considerate and t...
I was very pleased with the service excellence and the care provided to my pet. Dr. Bassi was highly communicative and even phoned me about my pet's progress. The staff were kind and considerate and the office environment pleasant.
NICOLE HAWKINS
28 Nov 2017
REPORT
For years I have trusted this hospital with my pets. I see every day how they are treated and cared for. I get to see some wonderful owners and as well people that really should have pets. Prices are ...
For years I have trusted this hospital with my pets. I see every day how they are treated and cared for. I get to see some wonderful owners and as well people that really should have pets. Prices are fair and competitive and we always try our best to make everyone feel welcome.
Chander Sethi
27 Nov 2017
REPORT
Very pricey. Not at all value for your money. Wouldn’t want to gobthere again.
Angela N
2 Nov 2017
REPORT
Used a needle too big for our dog when giving shots to him, left a big bump where the injection site was. Our dog has been terrified of vets since.
Edit: the vet actually admitted he used the wrong n...
Used a needle too big for our dog when giving shots to him, left a big bump where the injection site was. Our dog has been terrified of vets since.
Edit: the vet actually admitted he used the wrong needle size, because our dog yelped when he gave it to him. Our dog had been fine with vets before and never had a problem with getting vaccinated. Afterwards we went to another vet because our dog had a bump where the vaccine was given and that vet said it was given in the wrong spot. So it’s not a reaction to the vaccine, it’s vet error.
As well, I went back last year with my cat to get her yearly checkup and shots. Fleas really like her so I asked if there was a different treatment than monthly advantage, because it wasn’t cutting it(my cat is on revolution now and her flea problems are gone). The lady at the desk asked if I was treating her every month repeatedly, which I said I was and she just responded to keep treating her every month with advantage as if I was lying. I also told her my cat had an allergic reaction to a vaccine the year prior and I wouldn’t be getting that one. To which she questioned if my cat really had an allergic reaction, implying that it’s normal for cats to behave differently after a shot. While I know there are normal side effects after a shot, these were not (she was hiding, not eating or drinking for a day, hissing at me), I told her the reaction was not normal and she dismissed me. When my cat finally got to see the vet he made NO effort to calm her down or even acknowledge her presence. He also questioned multiple times if I was treating her for fleas regularly, once again I said yes. I asked him if there was a different type of treatment, and he said keep treating her with advantage it takes a while to work (she had been on it since she was a kitten- 3years). Then he slightly laughed at my cat (she was still terrified of him) and told me to grab her so he could give the shot, after he did he left. He has a terrible bedside manner, for someone who is there to help pets, all he has done is harm my cat and dog.
Michelle K.
12 Aug 2017
REPORT
I'm not one to write reviews but felt compelled to do so after my amazing experience with City Petcare. I was referred to this vet clinic by a great rescue group who said my vet was overcharging me on...
I'm not one to write reviews but felt compelled to do so after my amazing experience with City Petcare. I was referred to this vet clinic by a great rescue group who said my vet was overcharging me on a quote for dental for my chihuahua Cocoa. She had raunchy breath for s few months. I didn't really want to go elsewhere after our positive experience with our vet that we used since getting Cocoa from the Surrey animal resource centre in 2013. The quote we had from our original vet was $1075 without extractions for cleaning, sedation, etc. On top of this extractions were an additional $100 with this other vet. I called City Petcare on Tuesday. They offered a free consult, visit, and quote. We took Cocoa in and met with two amazing vet assistants at the desk. We were then ushered into the vet office and met with Dr. Bassi who was great. My husband and I were reluctant to sedate our 5lb dog and had nightmares that she may not wake up. He reassured us that Cocoa could withstand the sedation after a free thourough check up.We reluctantly bit the bullet and had Cocoas dental performed on Fridsy. I was a basket case. The vet tech called twice to say Cocoa was in surgery and that she needed six extractions. She checked that we would be ok with additional fees associated. We said yes. I requested that they look at her bum since she always like to chomp at it. We received a second call to say Cocoa was coming out of sedation and doing well. We picked her up and brought her home. She seemed ok. I opened her mouth and her teeth are whiter than snow. I can see the sutures but they don't seem to bother her. Cocoa was given a weeks worth of bacterial fighting Meds in pre-filled syringes. She was also given four days of pain Meds. She had the anal glands cleaned. At the end of the day if I went to the other vet it would have been a $1700 bill. At City Petcare it was $530 with taxes including, extractions, Meds, bum check up and sedation. To top it all off, the vet tech called twenty minutes ago to check on Cocoa. All I can say is wow. If you're looking for a vet that encompasses caring and ethical take your pet here.
Nicole Akizuki Workman
18 Jul 2017
REPORT
If you go to their website and sign up for the free consultation and nail trimming, you won't get a call. So, if you go in or call like I did. They'll try and charge you for it. I ended up not having ...
If you go to their website and sign up for the free consultation and nail trimming, you won't get a call. So, if you go in or call like I did. They'll try and charge you for it. I ended up not having to pay, but it's uncomfortable to be questioned where I saw it when it's clearly on their own website. (And about 5 reviews below, it has a post from the owner saying that first visits are free!!!) Then I was told that the deworming would be free, so I agreed to it. But, when I was leaving (another receptionist/tech) told me it was not so I had to pay for it. I already had to argue for the free consultation, so I just gave up on that but she wasn't even going to ask the other tech anyways. I would have had to push harder it. My tiny cat has never been so traumatized by getting shots and I've had her for 10 years. The first was okay, but the second one either backwashed out, or pierced through two parts of her skin so the liquid went through to her fur. She cried like I'd never heard for two solid minutes. I have a very gentle and easy going cat, so it wasn't like she was fighting him at all. Maybe they're better with dogs or it was a very very off day. For my first visit, this isn't how you keep a client. Sigh.
Yuko T.
26 May 2017
REPORT
My first visit to City Petcare. I went to another animal hospital further down King George Blvd and was gouged with fees. Asked for dental for my cat and was quoted $700 for dental and with extraction...
My first visit to City Petcare. I went to another animal hospital further down King George Blvd and was gouged with fees. Asked for dental for my cat and was quoted $700 for dental and with extractions $1000. At City Petcare, I was quoted around $360 with $15 to $125 each extraction. The difference s huge! BTW first visit consultation fee is waived which is $29. If you are looking for a clean, fair priced vet clinic, go here. Dr. Basi is the only vet that works in your pet, noone else. Hours open is great also. I'm planning to continue to take my cat there for treatments.
jenna perreault
22 Mar 2017
REPORT
Love Dr. Bassi and his staff. They truly care about the animals well being and the owners (when we freak out about our pets!) They don't up sell you on anything and they even reccomended against a sto...
Love Dr. Bassi and his staff. They truly care about the animals well being and the owners (when we freak out about our pets!) They don't up sell you on anything and they even reccomended against a stomach surgery on our bulldog when another vet in Surrey said we have no choice. I would not trust anyone else with our dogs! The vet is so so clean you can eat off the floor! Nicole will even offer you a tour because it's so clean!
victoria holt
20 Mar 2017
REPORT
Dr Basi and staff are wonderful, warm professionals. I have had several visits with both canine and feline and never doubted diagnosis, treatment or recommendations from them. My animals love the staf...
Dr Basi and staff are wonderful, warm professionals. I have had several visits with both canine and feline and never doubted diagnosis, treatment or recommendations from them. My animals love the staff, they don't fear a trip to the vet and I have had to place my trust in Dr Basi with my dogs life and I could t ask for a better clinic. We are definitely permanent patients here!
Nydia Soler
11 Mar 2017
REPORT
An amazing place to take care of your pet!!!! I would highly recommend Dr Bassi and the lovely staff at this clinic. Margeory and all the staff are very welcoming and highly professional.
Mauricio Soler
11 Mar 2017
REPORT
This is an awesome place to take your beloved pet to, I would highly recommend it. Dr Bassi is super professional and all the staff is great. I love when I go and Margeory is in the reception desk, sh...
This is an awesome place to take your beloved pet to, I would highly recommend it. Dr Bassi is super professional and all the staff is great. I love when I go and Margeory is in the reception desk, she rocks!!
Stephanie Hall
10 Mar 2017
REPORT
EVERYONE BE AWARE OF THIS PLACE. Receptionist Marjorie (short with facial piercings) is incredibly rude and unhelpful. If you're a female, you can expect her to treat you like crap. She only serves me...
EVERYONE BE AWARE OF THIS PLACE. Receptionist Marjorie (short with facial piercings) is incredibly rude and unhelpful. If you're a female, you can expect her to treat you like crap. She only serves men with respect as I have seen this first hand with my own eyes. When she answers the office phone, she speaks with so much attitude and will not answer your questions without getting annoyed. On top of that she was so mean to my dog. She threw him on his back and grabbed his mouth so roughly. I reported this to the office manager who was no help and completely backed up her "friend." The Vet is not any better. He totally scammed me for unnecessary scans and medications. This was confirmed by my new Vet. We love are pets and should not be taken advantage of at weak moments. We should all be treated with respect and honesty. This is not the place to go if you love your animals.
Nydia H.
8 Mar 2017
REPORT
An amazing place to take care of your pet!!!! I would highly recommend Dr Bassi and the lovely staff at this clinic. Margeory and all the staff are very welcoming and highly professional
Javier Hernandez
12 Dec 2016
REPORT
Was worried about dropping off my cat at a vet for the first time, especially reading on reviews for some other nearby places. Thankfully my fears were put to rest, place was nice and clean, staff wer...
Was worried about dropping off my cat at a vet for the first time, especially reading on reviews for some other nearby places. Thankfully my fears were put to rest, place was nice and clean, staff were friendly, and took good care of my cat.
Colleen Fitzpatrick
29 Sep 2016
REPORT
Dr. Bassi and his staff are awesome. Always professional, and ever ready to help me and my furbabies. I have been going to Dr. Bassi's clinic for many years now, and I have never had any issues, nor...
Dr. Bassi and his staff are awesome. Always professional, and ever ready to help me and my furbabies. I have been going to Dr. Bassi's clinic for many years now, and I have never had any issues, nor have I ever been disappointed. Day or night, I have been helped and it is very much appreciated. Highly recommend bringing ur pets here.
Blue G.
13 Sep 2016
REPORT
The staff are excellent. Very caring and professional. The doctor is honest and knowledgeable. I have never been overcharged or persuaded to purchase anything I did not need. Best Pet hospital.
Jennifer Ann de la Torre
10 Jun 2016
REPORT
We are looking for a new vet for our beautiful black medium long maned Persian cat. After our first visit, Chelsea told my dad and myself that his booster shot in a month's time would be of no cost to...
We are looking for a new vet for our beautiful black medium long maned Persian cat. After our first visit, Chelsea told my dad and myself that his booster shot in a month's time would be of no cost to us and FREE. During our second visit, Chelsea was more business like with us; she was not as friendly and welcoming like our first visit. At the end of Jake's second round of vaccinations, we were charged around $80 when we were only expecting to pay for the grooming comb which was a little over $26. Chelsea did speak to Dr. Bassi and we did get 10% off for Jake's shots. I checked out the Newton Animal Hospital across from Value Village on King George Boulevard. The front staff seemed sincere, transparent, and professional. Chantel addressed my questions and concerns with caring and compassion. My family know longer trusts City Petcare Hospital; they do not even require consent forms for treatment....I hope to bring Jake into Newton Animal Hospital or another competitive vet for his annual checkup and when he needs medical care in the future.
Rachelle Guzman
13 Mar 2016
REPORT
I've been bringing my dog here for a few years now and they always exceed my expectations. The staff and veterinarian are always pleasant and their services are reasonably priced.
T. Jim
12 Mar 2016
REPORT
Came here with our tiny pup because she kept licking her foot and developed a rash/open wound. She was feisty and refused to cooperate, but vet and staff knew exactly how to handle the situation. A se...
Came here with our tiny pup because she kept licking her foot and developed a rash/open wound. She was feisty and refused to cooperate, but vet and staff knew exactly how to handle the situation. A sedative and some minutes later, she was passed out, were able to shave her foot, and we were finally able to see the wound. Cone, cream, anti-biotics, and two weeks later -- she was good as new. Great experience again, and glad to have such a competent team within a few minutes drive. Thank you again!
Diane Dizon
9 Feb 2016
REPORT
Dr. Bassi saved my dog's life!!! He's a 12 year old diabetic and was close to death: lab results were off the charts; kidney and bladder stones- which eventually lead him to constantly puke, and he ru...
Dr. Bassi saved my dog's life!!! He's a 12 year old diabetic and was close to death: lab results were off the charts; kidney and bladder stones- which eventually lead him to constantly puke, and he ruptured his bladder which caused him to scream. Thinking I had to put him down, City Petcare Hospital gave our family hope saying there's a surgical option. Although there was a chance of him not surviving, we took that option anyways and miraculously, he survived the procedure! We were overwhelmed with joy to take him home after a few days. He's finally done his meds and he's back to his normal happy self. Can't express how thankful we are to have him back home!
Jamie Dee
11 Nov 2015
REPORT
After visiting 2 other vet hospitals and being unhappy with the service they provided, I am really glad I found City Petcare and Dr. Bassi! I scheduled my dog, Miko in for an appointment the day of an...
After visiting 2 other vet hospitals and being unhappy with the service they provided, I am really glad I found City Petcare and Dr. Bassi! I scheduled my dog, Miko in for an appointment the day of and it was great that they were able to accommodate us on short notice. The staff are very caring, helpful and just AMAZING! Great service and would definitely recommend them! Thank you so much!!! :D
Kailyn Weins
29 Oct 2015
REPORT
I love how friendly and inviting they are they help make a stressful situation feel less stressful , plus I'm an insane hypochondriac and they handle my craziness which is a great quality lol good jo...
I love how friendly and inviting they are they help make a stressful situation feel less stressful , plus I'm an insane hypochondriac and they handle my craziness which is a great quality lol good job you guys!!
Moe Parkes
1 Oct 2015
REPORT
I love City Petcare, Dr Bassi has been so wonderful with my furbaby girl "GEM". The staff are very friendly/helpful, and the place is always spotless. Keep up the good work
Nicole Hawkins
18 Aug 2015
REPORT
I have trusted Dr Bassi with both my pets for the last 6 years enough said
Trilia N.
15 May 2015
REPORT
Went on a pet friend's recommendation.Took our pup for her first teeth cleaning. It went well and the experience was positive. Staff is caring, friendly, smart, and took great care of our pup. Thanks!...
Went on a pet friend's recommendation.Took our pup for her first teeth cleaning. It went well and the experience was positive. Staff is caring, friendly, smart, and took great care of our pup. Thanks!Price/value was good too.Pup's teeth look fantastic, she has better teeth than I do now.
Zoe Ella
1 Apr 2015
REPORT
Dr. Bassi, best doctor for our dogs, we love you as much as our dogs do.
Kat Hawk
12 Mar 2015
REPORT
I know my dog very well. And one day woke up to her acting strangely. I didn't know why but felt I needed to see someone for help. I came to this clinic after being told by a few others nothing was wr...
I know my dog very well. And one day woke up to her acting strangely. I didn't know why but felt I needed to see someone for help. I came to this clinic after being told by a few others nothing was wrong and it would pass. Dr. B took the extra time to run more tests and because of this my dog is alive today. She was diagnosed with an enlarged heart. It has been over 2 years since then. She is still alive and doing very well. Thank you to everyone. No amount of words can express my gratitude.
Richard Zacks
10 Mar 2015
REPORT
No matter where we live, we will travel for Dr. B. And his wonderful staff. They are the best!!!!!
Debra Bell
9 Feb 2014
REPORT
Dr. Bassi and his staff, are the best my pets like them more than any other vet they've ever been to. Thanks Almacita Manillo and Sassy
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FAQs
Where is City Petcare Hospital located?
City Petcare Hospital is located at 7218 King George Blvd Suite 120, NULL, Surrey,NULL V3W 5A5. It's easily accessible to pet owners in the Surrey area and surrounding communities.
What time does City Petcare Hospital open and close each day?
City Petcare Hospital is open Monday 00:00 AM - 00:00 AM, Tuesday 00:00 AM - 00:00 AM, Wednesday 00:00 AM - 00:00 AM, Thursday 00:00 AM - 00:00 AM, Friday 00:00 AM - 00:00 AM. On Saturdays, it's open 00:00 AM to 00:00 AM. They are closed on Sundays.
Is City Petcare Hospital open on Saturdays?
Yes, City Petcare Hospital is open on Saturdays. Their Saturday hours are 00:00AM to 00:00 AM.
Is City Petcare Hospital open on Sundays?
No, City Petcare Hospital is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at City Petcare Hospital?
Online booking through TopVet is currently unavailable for City Petcare Hospital. To schedule an appointment, please call during their business hours and the staff will assist you.
What services does City Petcare Hospital offer?
City Petcare Hospital in Surrey offers a range of veterinary services, including Allergies, Anaesthesiology, Boarding, Dental, Dermatology. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does City Petcare Hospital offer vaccinations for pets?
Yes, City Petcare Hospital provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Surrey clinic.
Does City Petcare Hospital offer pet dental care?
Absolutely. City Petcare Hospital offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Does City Petcare Hospital provide boarding or kennel services?
Yes, City Petcare Hospital has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at City Petcare Hospital?
City Petcare Hospital provides spaying and neutering services for pets. Their veterinary team in Surrey has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can City Petcare Hospital microchip my pet?
Yes, City Petcare Hospital offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
Business Hours
Monday
Mon
00:00AM-00:00AM
Tuesday
Tue
00:00AM-00:00AM
Wednesday
Wed
00:00AM-00:00AM
Thursday
Thu
00:00AM-00:00AM
Friday
Fri
00:00AM-00:00AM
Saturday
Sat
00:00AM-00:00AM
Services
Allergies
Anaesthesiology
Boarding
Dental
Dermatology
Deworming
Euthanasia
House Calls
In-House Blood Analysis
Isolation Unit
Laboratory
Microchipping
Radiology (X-Rays)
Surgery
Vaccinations
Popular Hours
Closed on Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Incorrect information? Let us know
City Petcare Hospital
Surrey, British Columbia
General Info
City Petcare Hospital stands as a well-known establishment among Surrey's animal enthusiasts who seek nearby veterinary assistance. The clinic's strategic position within British Columbia enables pet owners from adjacent towns to obtain regular veterinary services. Depending on individual cases, services might encompass routine checkups alongside pet vaccinations and early disease screenings while also offering diagnostic consultations. City Petcare Hospital establishes a serene and organized environment to reduce anxiety levels for both pets and their owners. The veterinary team across Surrey manages an extensive range of medical needs which includes skin and coat concerns alongside dental issues and mobility problems. The clinic demonstrates proficiency in handling immediate health issues such as infections and digestive changes despite its focus on wellness visits and preventive plans. The majority of British Columbia families turn to City Petcare Hospital when facing complex diagnoses or managing long-term conditions in their older pets. Visitors frequently remark on the clinic’s communication style because it presents information in a straightforward manner that remains compassionate while being easily comprehensible. This enables pet owners to maintain assurance regarding the choices they execute for their animals. A significant number of clients maintain their patronage for extended periods because they recognize the establishment's consistent performance which enables them to develop trust gradually. The staff's knowledge of both simple and intricate veterinary subjects enables them to effectively direct long-term care. City Petcare Hospital experiences ongoing expansion because increasing numbers of pet owners either relocate to the Surrey area or seek local veterinary services. Through its involvement with the local pet community the clinic establishes a framework that promotes responsible pet ownership alongside diligent animal care. Anyone looking to establish a veterinary practice in British Columbia will find it a dependable option for delivering both routine care and emergency services. The presence of City Petcare Hospital in Surrey and its surrounding regions of British Columbia receives frequent appreciation from local residents. The necessity for transparent and empathetic veterinary care remains constant from those seeking initial guidance as new pet owners to established clients managing specific health issues. Such practices serve to complete their fundamental community function.
Business Hours
Monday
00:00AM-00:00AM
Tuesday
00:00AM-00:00AM
Wednesday
00:00AM-00:00AM
Thursday
00:00AM-00:00AM
Friday
00:00AM-00:00AM
Saturday
00:00AM-00:00AM
Popular Hours
Closed on Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Allergies
Anaesthesiology
Boarding
Dental
Dermatology
Deworming
Euthanasia
House Calls
In-House Blood Analysis
Isolation Unit
Laboratory
Microchipping
Radiology (X-Rays)
Surgery
Vaccinations
Team
Nicole HAWKINS
Administrative
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Mona M.
2 Jun 2019
Took my kitty, Lady Cuddles, here last week. Dr. Bassi and the staff were very attentive to her and after her visit did a follow up. They always give me notice when it is time for Lady Cuddles' medic...
Took my kitty, Lady Cuddles, here last week. Dr. Bassi and the staff were very attentive to her and after her visit did a follow up. They always give me notice when it is time for Lady Cuddles' medication. Staff are friendly and no nonsense while Dr. Bassi has a great deal of patience with my silly anxious questions. They don't even attempt to pressure you with needless expenditure and say it as it is which is greatly appreciated. Lady Cuddles is happy and content with this place.
N/A N/A
28 Apr 2018
I came here to get my one and a couple month old cat neutered, and they did a very good job. He is still healing, and on his way to being his normal self!! Their price for getting a cat neutered are a...
I came here to get my one and a couple month old cat neutered, and they did a very good job. He is still healing, and on his way to being his normal self!! Their price for getting a cat neutered are affordable and fair. Thank you!
Frances Simons
3 Feb 2018
I was very pleased with the service excellence and the care provided to my pet. Dr. Bassi was highly communicative and even phoned me about my pet's progress. The staff were kind and considerate and t...
I was very pleased with the service excellence and the care provided to my pet. Dr. Bassi was highly communicative and even phoned me about my pet's progress. The staff were kind and considerate and the office environment pleasant.
NICOLE HAWKINS
28 Nov 2017
For years I have trusted this hospital with my pets. I see every day how they are treated and cared for. I get to see some wonderful owners and as well people that really should have pets. Prices are ...
For years I have trusted this hospital with my pets. I see every day how they are treated and cared for. I get to see some wonderful owners and as well people that really should have pets. Prices are fair and competitive and we always try our best to make everyone feel welcome.
Chander Sethi
27 Nov 2017
Very pricey. Not at all value for your money. Wouldn’t want to gobthere again.
Angela N
2 Nov 2017
Used a needle too big for our dog when giving shots to him, left a big bump where the injection site was. Our dog has been terrified of vets since.
Edit: the vet actually admitted he used the wrong n...
Used a needle too big for our dog when giving shots to him, left a big bump where the injection site was. Our dog has been terrified of vets since.
Edit: the vet actually admitted he used the wrong needle size, because our dog yelped when he gave it to him. Our dog had been fine with vets before and never had a problem with getting vaccinated. Afterwards we went to another vet because our dog had a bump where the vaccine was given and that vet said it was given in the wrong spot. So it’s not a reaction to the vaccine, it’s vet error.
As well, I went back last year with my cat to get her yearly checkup and shots. Fleas really like her so I asked if there was a different treatment than monthly advantage, because it wasn’t cutting it(my cat is on revolution now and her flea problems are gone). The lady at the desk asked if I was treating her every month repeatedly, which I said I was and she just responded to keep treating her every month with advantage as if I was lying. I also told her my cat had an allergic reaction to a vaccine the year prior and I wouldn’t be getting that one. To which she questioned if my cat really had an allergic reaction, implying that it’s normal for cats to behave differently after a shot. While I know there are normal side effects after a shot, these were not (she was hiding, not eating or drinking for a day, hissing at me), I told her the reaction was not normal and she dismissed me. When my cat finally got to see the vet he made NO effort to calm her down or even acknowledge her presence. He also questioned multiple times if I was treating her for fleas regularly, once again I said yes. I asked him if there was a different type of treatment, and he said keep treating her with advantage it takes a while to work (she had been on it since she was a kitten- 3years). Then he slightly laughed at my cat (she was still terrified of him) and told me to grab her so he could give the shot, after he did he left. He has a terrible bedside manner, for someone who is there to help pets, all he has done is harm my cat and dog.
Michelle K.
12 Aug 2017
I'm not one to write reviews but felt compelled to do so after my amazing experience with City Petcare. I was referred to this vet clinic by a great rescue group who said my vet was overcharging me on...
I'm not one to write reviews but felt compelled to do so after my amazing experience with City Petcare. I was referred to this vet clinic by a great rescue group who said my vet was overcharging me on a quote for dental for my chihuahua Cocoa. She had raunchy breath for s few months. I didn't really want to go elsewhere after our positive experience with our vet that we used since getting Cocoa from the Surrey animal resource centre in 2013. The quote we had from our original vet was $1075 without extractions for cleaning, sedation, etc. On top of this extractions were an additional $100 with this other vet. I called City Petcare on Tuesday. They offered a free consult, visit, and quote. We took Cocoa in and met with two amazing vet assistants at the desk. We were then ushered into the vet office and met with Dr. Bassi who was great. My husband and I were reluctant to sedate our 5lb dog and had nightmares that she may not wake up. He reassured us that Cocoa could withstand the sedation after a free thourough check up.We reluctantly bit the bullet and had Cocoas dental performed on Fridsy. I was a basket case. The vet tech called twice to say Cocoa was in surgery and that she needed six extractions. She checked that we would be ok with additional fees associated. We said yes. I requested that they look at her bum since she always like to chomp at it. We received a second call to say Cocoa was coming out of sedation and doing well. We picked her up and brought her home. She seemed ok. I opened her mouth and her teeth are whiter than snow. I can see the sutures but they don't seem to bother her. Cocoa was given a weeks worth of bacterial fighting Meds in pre-filled syringes. She was also given four days of pain Meds. She had the anal glands cleaned. At the end of the day if I went to the other vet it would have been a $1700 bill. At City Petcare it was $530 with taxes including, extractions, Meds, bum check up and sedation. To top it all off, the vet tech called twenty minutes ago to check on Cocoa. All I can say is wow. If you're looking for a vet that encompasses caring and ethical take your pet here.
Nicole Akizuki Workman
18 Jul 2017
If you go to their website and sign up for the free consultation and nail trimming, you won't get a call. So, if you go in or call like I did. They'll try and charge you for it. I ended up not having ...
If you go to their website and sign up for the free consultation and nail trimming, you won't get a call. So, if you go in or call like I did. They'll try and charge you for it. I ended up not having to pay, but it's uncomfortable to be questioned where I saw it when it's clearly on their own website. (And about 5 reviews below, it has a post from the owner saying that first visits are free!!!) Then I was told that the deworming would be free, so I agreed to it. But, when I was leaving (another receptionist/tech) told me it was not so I had to pay for it. I already had to argue for the free consultation, so I just gave up on that but she wasn't even going to ask the other tech anyways. I would have had to push harder it. My tiny cat has never been so traumatized by getting shots and I've had her for 10 years. The first was okay, but the second one either backwashed out, or pierced through two parts of her skin so the liquid went through to her fur. She cried like I'd never heard for two solid minutes. I have a very gentle and easy going cat, so it wasn't like she was fighting him at all. Maybe they're better with dogs or it was a very very off day. For my first visit, this isn't how you keep a client. Sigh.
Yuko T.
26 May 2017
My first visit to City Petcare. I went to another animal hospital further down King George Blvd and was gouged with fees. Asked for dental for my cat and was quoted $700 for dental and with extraction...
My first visit to City Petcare. I went to another animal hospital further down King George Blvd and was gouged with fees. Asked for dental for my cat and was quoted $700 for dental and with extractions $1000. At City Petcare, I was quoted around $360 with $15 to $125 each extraction. The difference s huge! BTW first visit consultation fee is waived which is $29. If you are looking for a clean, fair priced vet clinic, go here. Dr. Basi is the only vet that works in your pet, noone else. Hours open is great also. I'm planning to continue to take my cat there for treatments.
jenna perreault
22 Mar 2017
Love Dr. Bassi and his staff. They truly care about the animals well being and the owners (when we freak out about our pets!) They don't up sell you on anything and they even reccomended against a sto...
Love Dr. Bassi and his staff. They truly care about the animals well being and the owners (when we freak out about our pets!) They don't up sell you on anything and they even reccomended against a stomach surgery on our bulldog when another vet in Surrey said we have no choice. I would not trust anyone else with our dogs! The vet is so so clean you can eat off the floor! Nicole will even offer you a tour because it's so clean!
victoria holt
20 Mar 2017
Dr Basi and staff are wonderful, warm professionals. I have had several visits with both canine and feline and never doubted diagnosis, treatment or recommendations from them. My animals love the staf...
Dr Basi and staff are wonderful, warm professionals. I have had several visits with both canine and feline and never doubted diagnosis, treatment or recommendations from them. My animals love the staff, they don't fear a trip to the vet and I have had to place my trust in Dr Basi with my dogs life and I could t ask for a better clinic. We are definitely permanent patients here!
Nydia Soler
11 Mar 2017
An amazing place to take care of your pet!!!! I would highly recommend Dr Bassi and the lovely staff at this clinic. Margeory and all the staff are very welcoming and highly professional.
Mauricio Soler
11 Mar 2017
This is an awesome place to take your beloved pet to, I would highly recommend it. Dr Bassi is super professional and all the staff is great. I love when I go and Margeory is in the reception desk, sh...
This is an awesome place to take your beloved pet to, I would highly recommend it. Dr Bassi is super professional and all the staff is great. I love when I go and Margeory is in the reception desk, she rocks!!
Stephanie Hall
10 Mar 2017
EVERYONE BE AWARE OF THIS PLACE. Receptionist Marjorie (short with facial piercings) is incredibly rude and unhelpful. If you're a female, you can expect her to treat you like crap. She only serves me...
EVERYONE BE AWARE OF THIS PLACE. Receptionist Marjorie (short with facial piercings) is incredibly rude and unhelpful. If you're a female, you can expect her to treat you like crap. She only serves men with respect as I have seen this first hand with my own eyes. When she answers the office phone, she speaks with so much attitude and will not answer your questions without getting annoyed. On top of that she was so mean to my dog. She threw him on his back and grabbed his mouth so roughly. I reported this to the office manager who was no help and completely backed up her "friend." The Vet is not any better. He totally scammed me for unnecessary scans and medications. This was confirmed by my new Vet. We love are pets and should not be taken advantage of at weak moments. We should all be treated with respect and honesty. This is not the place to go if you love your animals.
Nydia H.
8 Mar 2017
An amazing place to take care of your pet!!!! I would highly recommend Dr Bassi and the lovely staff at this clinic. Margeory and all the staff are very welcoming and highly professional
Javier Hernandez
12 Dec 2016
Was worried about dropping off my cat at a vet for the first time, especially reading on reviews for some other nearby places. Thankfully my fears were put to rest, place was nice and clean, staff wer...
Was worried about dropping off my cat at a vet for the first time, especially reading on reviews for some other nearby places. Thankfully my fears were put to rest, place was nice and clean, staff were friendly, and took good care of my cat.
Colleen Fitzpatrick
29 Sep 2016
Dr. Bassi and his staff are awesome. Always professional, and ever ready to help me and my furbabies. I have been going to Dr. Bassi's clinic for many years now, and I have never had any issues, nor...
Dr. Bassi and his staff are awesome. Always professional, and ever ready to help me and my furbabies. I have been going to Dr. Bassi's clinic for many years now, and I have never had any issues, nor have I ever been disappointed. Day or night, I have been helped and it is very much appreciated. Highly recommend bringing ur pets here.
Blue G.
13 Sep 2016
The staff are excellent. Very caring and professional. The doctor is honest and knowledgeable. I have never been overcharged or persuaded to purchase anything I did not need. Best Pet hospital.
Jennifer Ann de la Torre
10 Jun 2016
We are looking for a new vet for our beautiful black medium long maned Persian cat. After our first visit, Chelsea told my dad and myself that his booster shot in a month's time would be of no cost to...
We are looking for a new vet for our beautiful black medium long maned Persian cat. After our first visit, Chelsea told my dad and myself that his booster shot in a month's time would be of no cost to us and FREE. During our second visit, Chelsea was more business like with us; she was not as friendly and welcoming like our first visit. At the end of Jake's second round of vaccinations, we were charged around $80 when we were only expecting to pay for the grooming comb which was a little over $26. Chelsea did speak to Dr. Bassi and we did get 10% off for Jake's shots. I checked out the Newton Animal Hospital across from Value Village on King George Boulevard. The front staff seemed sincere, transparent, and professional. Chantel addressed my questions and concerns with caring and compassion. My family know longer trusts City Petcare Hospital; they do not even require consent forms for treatment....I hope to bring Jake into Newton Animal Hospital or another competitive vet for his annual checkup and when he needs medical care in the future.
Rachelle Guzman
13 Mar 2016
I've been bringing my dog here for a few years now and they always exceed my expectations. The staff and veterinarian are always pleasant and their services are reasonably priced.
T. Jim
12 Mar 2016
Came here with our tiny pup because she kept licking her foot and developed a rash/open wound. She was feisty and refused to cooperate, but vet and staff knew exactly how to handle the situation. A se...
Came here with our tiny pup because she kept licking her foot and developed a rash/open wound. She was feisty and refused to cooperate, but vet and staff knew exactly how to handle the situation. A sedative and some minutes later, she was passed out, were able to shave her foot, and we were finally able to see the wound. Cone, cream, anti-biotics, and two weeks later -- she was good as new. Great experience again, and glad to have such a competent team within a few minutes drive. Thank you again!
Diane Dizon
9 Feb 2016
Dr. Bassi saved my dog's life!!! He's a 12 year old diabetic and was close to death: lab results were off the charts; kidney and bladder stones- which eventually lead him to constantly puke, and he ru...
Dr. Bassi saved my dog's life!!! He's a 12 year old diabetic and was close to death: lab results were off the charts; kidney and bladder stones- which eventually lead him to constantly puke, and he ruptured his bladder which caused him to scream. Thinking I had to put him down, City Petcare Hospital gave our family hope saying there's a surgical option. Although there was a chance of him not surviving, we took that option anyways and miraculously, he survived the procedure! We were overwhelmed with joy to take him home after a few days. He's finally done his meds and he's back to his normal happy self. Can't express how thankful we are to have him back home!
Jamie Dee
11 Nov 2015
After visiting 2 other vet hospitals and being unhappy with the service they provided, I am really glad I found City Petcare and Dr. Bassi! I scheduled my dog, Miko in for an appointment the day of an...
After visiting 2 other vet hospitals and being unhappy with the service they provided, I am really glad I found City Petcare and Dr. Bassi! I scheduled my dog, Miko in for an appointment the day of and it was great that they were able to accommodate us on short notice. The staff are very caring, helpful and just AMAZING! Great service and would definitely recommend them! Thank you so much!!! :D
Kailyn Weins
29 Oct 2015
I love how friendly and inviting they are they help make a stressful situation feel less stressful , plus I'm an insane hypochondriac and they handle my craziness which is a great quality lol good jo...
I love how friendly and inviting they are they help make a stressful situation feel less stressful , plus I'm an insane hypochondriac and they handle my craziness which is a great quality lol good job you guys!!
Moe Parkes
1 Oct 2015
I love City Petcare, Dr Bassi has been so wonderful with my furbaby girl "GEM". The staff are very friendly/helpful, and the place is always spotless. Keep up the good work
Nicole Hawkins
18 Aug 2015
I have trusted Dr Bassi with both my pets for the last 6 years enough said
Trilia N.
15 May 2015
Went on a pet friend's recommendation.Took our pup for her first teeth cleaning. It went well and the experience was positive. Staff is caring, friendly, smart, and took great care of our pup. Thanks!...
Went on a pet friend's recommendation.Took our pup for her first teeth cleaning. It went well and the experience was positive. Staff is caring, friendly, smart, and took great care of our pup. Thanks!Price/value was good too.Pup's teeth look fantastic, she has better teeth than I do now.
Zoe Ella
1 Apr 2015
Dr. Bassi, best doctor for our dogs, we love you as much as our dogs do.
Kat Hawk
12 Mar 2015
I know my dog very well. And one day woke up to her acting strangely. I didn't know why but felt I needed to see someone for help. I came to this clinic after being told by a few others nothing was wr...
I know my dog very well. And one day woke up to her acting strangely. I didn't know why but felt I needed to see someone for help. I came to this clinic after being told by a few others nothing was wrong and it would pass. Dr. B took the extra time to run more tests and because of this my dog is alive today. She was diagnosed with an enlarged heart. It has been over 2 years since then. She is still alive and doing very well. Thank you to everyone. No amount of words can express my gratitude.
Richard Zacks
10 Mar 2015
No matter where we live, we will travel for Dr. B. And his wonderful staff. They are the best!!!!!
Debra Bell
9 Feb 2014
Dr. Bassi and his staff, are the best my pets like them more than any other vet they've ever been to. Thanks Almacita Manillo and Sassy
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FAQs
Where is City Petcare Hospital located?
City Petcare Hospital is located at 7218 King George Blvd Suite 120, NULL, Surrey,NULL V3W 5A5. It's easily accessible to pet owners in the Surrey area and surrounding communities.
What time does City Petcare Hospital open and close each day?
City Petcare Hospital is open Monday 00:00 AM - 00:00 AM, Tuesday 00:00 AM - 00:00 AM, Wednesday 00:00 AM - 00:00 AM, Thursday 00:00 AM - 00:00 AM, Friday 00:00 AM - 00:00 AM. On Saturdays, it's open 00:00 AM to 00:00 AM. They are closed on Sundays.
Is City Petcare Hospital open on Saturdays?
Yes, City Petcare Hospital is open on Saturdays. Their Saturday hours are 00:00AM to 00:00 AM.
Is City Petcare Hospital open on Sundays?
No, City Petcare Hospital is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at City Petcare Hospital?
Online booking through TopVet is currently unavailable for City Petcare Hospital. To schedule an appointment, please call during their business hours and the staff will assist you.
What services does City Petcare Hospital offer?
City Petcare Hospital in Surrey offers a range of veterinary services, including Allergies, Anaesthesiology, Boarding, Dental, Dermatology. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does City Petcare Hospital offer vaccinations for pets?
Yes, City Petcare Hospital provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Surrey clinic.
Does City Petcare Hospital offer pet dental care?
Absolutely. City Petcare Hospital offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Does City Petcare Hospital provide boarding or kennel services?
Yes, City Petcare Hospital has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at City Petcare Hospital?
City Petcare Hospital provides spaying and neutering services for pets. Their veterinary team in Surrey has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can City Petcare Hospital microchip my pet?
Yes, City Petcare Hospital offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
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