Fraser Heights Animal Hospital
Surrey, British Columbia
General Info
Fraser Heights Animal Hospital has established itself as a key player in the Surrey area. The practice cares for animals throughout Canada and offers a warm and supportive atmosphere. Services include cardiology, in-house pharmacy, titer testing, laboratory, radiology (X-rays), acupuncture, orthopedic surgery and boarding. Whether it’s managing long-term health conditions, performing wellness exams, or providing urgent medical care, the clinic ensures that pets receive the highest level of attention. Many families look to the Fraser Heights Animal Hospital for support as their pets grow and age, from preventive care to when they need treatment. The veterinary team prioritizes the pet-owner bond through comprehensive consultations and collaborative care planning. Community members often applaud the company for delivering clear communication and reliable results. As more pet owners move into the Surrey area and need veterinary services, Fraser Heights Animal Hospital continues to increase its market position. This initiative ensures the effective implementation of advanced diagnostics and long-term health strategies for pets, which enhances their owners' peace of mind. Residents of Surrey and nearby communities benefit from the clinic’s commitment to both excellence and compassion. The clinic’s integration into the local community and dedication to quality care reflect its ongoing mission to excel in what it does. The clinic’s pursuit of quality care and close involvement with the local community emphasize its dedication to excellence. The clinic’s close ties with the community and dedication to quality care speak volumes about its commitment to excellence in animal health. The clinic’s close integration with the local community and commitment to delivering quality care are evident in its operations. The clinic’s dedication to quality and its close ties with the local community underscore its mission to provide excellent care.
Services
24 Hour Emergency
Acupuncture
Anesthesiology
Avian (Bird) Care
Behavioral Counseling
Blood Pressure Monitoring
Bloodwork
Boarding
Cardiology
Cold Laser Therapy
Dental Care
Dermatology
Diagnostics
Equine Care
Hospice and Palliative Care
In-House Pharmacy
Internal Medicine
Laboratory
Laser Therapy
Livestock/Farm Animal Care
Microchipping
Nutritional Counseling
Oncology
Orthopedic Surgery
Pain Management
Physical Therapy
Pocket Pet Care
Prescription Medications
Preventive Medicine
Radiology (X-rays)
Regenerative Medicine
Senior Pet Care
Spay/Neuter
Surgery
Titer Testing
Vaccinations
Wellness Exams
Reviews
Laurie Keleny
24 Feb 2022
REPORT
Gary is the best have used him for over 40yrs it's going to be a dark day when he leaves for good
Dani L
20 May 2021
REPORT
UNRELIABLE STAFF. SOLELY FOCUSED ON MONEY.
On March 31st we brought in our puppy for a spay appointment with Dr. Elaine Wu and noticed that once the time for recovery they specified there were 2 roun...
UNRELIABLE STAFF. SOLELY FOCUSED ON MONEY.
On March 31st we brought in our puppy for a spay appointment with Dr. Elaine Wu and noticed that once the time for recovery they specified there were 2 round masses underneath the incision area. We were unsure if this was normal during the healing process so we called into Fraser Heights Animal hospital and asked to send a photo in that Dr. Wu could look at so we would know whether to bring our puppy in or not, considering we are in a pandemic we thought this would be the safest way.
Their reception loses the email and doesn't get back to us for a few days and we then need to call back and follow up about said email which we're asked to resend.
We ended up having to go in 2 times about this same issue and after our second appointment we were told to monitor our puppy. So we have been and the lower mass subsided however there's still one remaining, today is May 20th. We decided to call in since it the mass remaining hasn't changed in appearance to have Dr. Wu look at it and the office manager MARIA (who also called me to apologize for the office staff dropping the ball with the email, full well knowing this is an ongoing issue) tells me that they'll be charging $81 for the exam appointment. I ask to speak to Dr. Wu about this over the phone before we come in. She tells me flat out "Dr. Wu won't be calling you she's too busy" and I ask when she'll have the time and she says she doesn't know. Basically communicating Dr. Wu won't call me to discuss a charge unless I'm willing to pay the charge. I let her know this is in correlation to the same issue that has been ongoing and she says she can't speak to that since Dr. Wu was the one who saw my dog and I said that's exactly why I want to speak to her ahead of time. Then she says if I want a phone consultation, they'll also charge me for that. I made it clear to her I wasn't looking for a phone consultation just to discuss the charge with Dr. Wu *before* we come in. Maria then makes it abundantly clear Dr. Wu will NOT have the time to chat indefinitely with an issue related to the surgery SHE performed and the office staff exacerbated with their lack of response.
At this point we will not be returning to Fraser Heights Animal Hospital, seeing Dr. Wu or dealing with their incompetent office staff who can't even locate an email they asked us to send with images. Their office manager Maria is rude and curt and does not make an effort to work with you.
Don't come here if you want actual care for your animal. It's a money grab.
Ann m Schaffer
24 Dec 2020
REPORT
The best care, they listen to us and give options in health care for our pet. Our trust is taken with care. We thank everyone that works and cares for our pet at fraser heights hospital.
Shannon K.
17 Jul 2019
REPORT
THE BEST. I have been going there for 30 years. Dr. Smith is a legend. Having said that Dr. Mitchell is my go to. I have dealt with a number of other vets at the clinic and Dr. Smith only hires the be...
THE BEST. I have been going there for 30 years. Dr. Smith is a legend. Having said that Dr. Mitchell is my go to. I have dealt with a number of other vets at the clinic and Dr. Smith only hires the best so they are all great, Dr Duffy, Dr Armstrong, Dr Wu pick one they are all great. Shout out to the tecs too, Maria, Cathy, Fanny and all the rest. For those of u that complain about cost. They are fair. If you check out some of the cut rate competition, you will hear horror stories. At Fraser Heights they treat your animal the way I WISH my human Dr would treat me.
Monica S.
26 Apr 2019
REPORT
This review is for Dr. Armstrong as she is the only veterinarian we dealt with at this Clinic. We had two elderly dogs that were sick for a long time and we were struggling with the process of knowing...
This review is for Dr. Armstrong as she is the only veterinarian we dealt with at this Clinic. We had two elderly dogs that were sick for a long time and we were struggling with the process of knowing when to put them down. Dr. Armstrong ran necessary tests but also shared a personal story of how she made the tough decision in her own life. It helped us immensely. She is kind, compassionate and thoughtful and we really appreciated having her to help us through this!
Brianm ..
23 Aug 2018
REPORT
Amazing...such caring demonstrated by the entire staff. Def a 'best practise' oriented veterinarian. These ppl love animals and everything about Fraser Heights Animal Hospital resonates with love,comp...
Amazing...such caring demonstrated by the entire staff. Def a 'best practise' oriented veterinarian. These ppl love animals and everything about Fraser Heights Animal Hospital resonates with love,compassion and professionalism.I will go no where else with my pussies.Bring your beloved family pet here your pussy will love you for it.Appy TrailsBrianmyour foodieatlarge.yelp.ca
Kim P
7 Jul 2018
REPORT
Had to put down my beloved bunny Mocha, 8 1/2 years old, they treated her and us with the utmost respect and dignity. I'm grateful.
Cory G
12 Jun 2018
REPORT
Excellent Veterinarian, highly recommend. I moved to a different city, and still travel to this vet. Cindy is very kind and caring towards my dog. She helps make a trip to the vet fun for him instead ...
Excellent Veterinarian, highly recommend. I moved to a different city, and still travel to this vet. Cindy is very kind and caring towards my dog. She helps make a trip to the vet fun for him instead of scary. Thank you for being such a great help!
Daniel Colin Wilson
24 Apr 2018
REPORT
Just a wonderful hospital! I called as soon as they opened to try and have my bunny looked at. I was able to get in same day and within a couple of hours. Dr. Smith was wonderful and very companio...
Just a wonderful hospital! I called as soon as they opened to try and have my bunny looked at. I was able to get in same day and within a couple of hours. Dr. Smith was wonderful and very companionate and got back to me after consulting other colleges, not once but twice. Good vet care is so hard to come by. Thanks for being so companionate and willing to go the extra mile. I know my pets will be taken care of here. I will recommend this hospital to all my family and friends! Thank you
Javyn Landscaping
10 Apr 2018
REPORT
Amazing Pet Hospital. They've helped us with all of our animals and I can't say enough about the staff. Dr. Arad is fantastic. I highly recommend them!
Kim Maia
3 Apr 2018
REPORT
There are a few things that a person needs to get by in life. People that you have confidence in and you know have your back, like a good friend, a good mechanic and in my case, a good veterinary clin...
There are a few things that a person needs to get by in life. People that you have confidence in and you know have your back, like a good friend, a good mechanic and in my case, a good veterinary clinic. This is my Vet Clinic. Everyone, and I mean everyone here is a star. I am so happy to know that my pets health is taken care of by Dr Smith and his wonderful crew of techs and admin. They give me piece of mind to know that my four footers are given the best medical attention possible.
Carah T
3 Apr 2018
REPORT
BEWARE! Didn't do my cats paw print as promised. Just threw her away after you put her to sleep like she was nothing. Karma. **I got a call from the owner. He was only upset about the review. He promi...
BEWARE! Didn't do my cats paw print as promised. Just threw her away after you put her to sleep like she was nothing. Karma. **I got a call from the owner. He was only upset about the review. He promised that the doctor would call me but no one ever did. No one ever did anything about not doing my cats paw print. The last thing I could have of her and they did nothing.
Craig Brereton
2 Apr 2018
REPORT
Have nothing but good things to say about the staff and Doctors at Fraser Heights Hospital...Special shout out to Dr Duff for making our boy Ramsey's life better by her diagnosis of his chronic EPI co...
Have nothing but good things to say about the staff and Doctors at Fraser Heights Hospital...Special shout out to Dr Duff for making our boy Ramsey's life better by her diagnosis of his chronic EPI condition
Maryanne W
30 Mar 2018
REPORT
I have brought all my furry babies to Fraser Heights Animal Hospital for almost 24 years. I brought my cat Tigger into see Dr. Cindy Duff, as he felt like he was lighter than usual and he weight 25lb...
I have brought all my furry babies to Fraser Heights Animal Hospital for almost 24 years. I brought my cat Tigger into see Dr. Cindy Duff, as he felt like he was lighter than usual and he weight 25lbs at the time. Dr. Duff felt his stomach and decided he required an X-ray to see what he had in there, as she found a mass that looked like a pile of worms on the X-ray. When went in to remove the mass, it was 22 hair ties and 4 toy mouse tails. Well Tigger has an elastic hair tie fetish & he likes to eat anything elastic, string or wool. Dr. Duff is the best Veterinarian I've ever taken my furry babies to, she loves animals as much as I do and gives them a kiss on the nose when she greets them. You can tell by the way your pets are so calm with her they like her too!. The other Veterinarians are great as well and the receptionists are always amazing, so friendly & helpful, they get you signed in and out as fast as possible. The staff in the Store are very knowledgeable & helpful as well. All around great Animal Hospital! 5 Stars!!
Cyndiloo Hudson
24 Mar 2018
REPORT
One of the toughest days of my life was yesterday, I had to let my poor 16 Year old dog go. He was in pain. I was in pain watching him. The doctors and staff here were amazing and supportive through i...
One of the toughest days of my life was yesterday, I had to let my poor 16 Year old dog go. He was in pain. I was in pain watching him. The doctors and staff here were amazing and supportive through it all. Thank you to Cathy at the front desk too for making arrangements for us to come in as my regular vet of 15 years wouldn’t take us. Thank you to Dr Cindy for your guidance.
Nush Sharma
17 Mar 2018
REPORT
After a nightmarish experience with Surrey Animal Hospital, I brought my 12 week old pup to Dr. Duff at this hospital. Due to my error, I showed up an hour early. Not only did the staff treat me with ...
After a nightmarish experience with Surrey Animal Hospital, I brought my 12 week old pup to Dr. Duff at this hospital. Due to my error, I showed up an hour early. Not only did the staff treat me with the highest level of courtesy, the doctor also took her time in performing due diligence with such loving care on every inch of my new boy!! Honestly, I was in a rush because I thought I would be expected to get out ASAP. Right? Wrong!
I've never experienced this level of care and sincere attention before, and I am so so happy I found these animal lovers!
Ally
13 Mar 2018
REPORT
Dr Armstrong extracted my dog's tooth without notifying me or getting authorization. My dog got a teeth cleaning FOR MAINTENANCE, not because he had any problems with his healthy teeth. I brush his te...
Dr Armstrong extracted my dog's tooth without notifying me or getting authorization. My dog got a teeth cleaning FOR MAINTENANCE, not because he had any problems with his healthy teeth. I brush his teeth weekly and he had some plaque on his canines but very minimal. The estimate Dr Arad provided to us was $350 and he assured us that due to the healthy conditions of my dog's gums and teeth, that NO EXTRACTIONS were required. The hospital charged us for an unauthorized extraction, and pain medication, as well as 5 units (50min) of anesthesia. There were numerous dogs (at least 6) dropped off yesterday along with mine, and there is NO way the vet spent 1 of 8 opening hours on my dog.
My dog cannot eat due to undue pain/suffering that "Dr" Armstrong has caused, by pulling a tooth unnecessarily, and without authorization.
I called yesterday after taking a closer look at the bill, and not being notified as to why the extraction took place. I called and explained that no one had called us to let us know that an extraction was taking place, and whether an extraction was actually performed because no one had even mentioned it when my dog was picked up. The office receptionist said she would speak to the doctor and call me back within 30 min. NO CALL.
I couldn't even sleep last night due to the fact that my dog was not eating and was in pain.
I called this morning, only to be told that I needed to wait until after 1pm to speak to the manager.
I will NEVER be going to the vet again. If you love your pets, do NOT trust this hospital with the care of your loved ones. They will NOT call you to obtain proper authorization, they will perform unnecessary procedures, bill you DOUBLE, and not even apologize or try to take care of the situation in an urgent manner.
I AM VERY UPSET, and the hospital has caused my pet undue pain/suffering that I couldn't even prepare for.
Laura Parker
5 Dec 2017
REPORT
If I could give this business 10 stars I would!
Dr Smith and his staff were so good with my dog! After being misdiagnosed at a different vet. Dr Smith took the time to reevaluate my 4 legged child, a...
If I could give this business 10 stars I would!
Dr Smith and his staff were so good with my dog! After being misdiagnosed at a different vet. Dr Smith took the time to reevaluate my 4 legged child, and make she that all bases were covered. Ever did a free ultrasound on her heart. I am so happy that I came in for a second opinion. Thank you for your wonderful services. 😁
darlene sinkovits
30 Apr 2017
REPORT
The vet we had was amazing!! Didn't do more than what was necessary. Got our cat back into tip top shape. Professional and great "bed side" manner. Would definitely recommend.
Kyle Fraser
20 Apr 2017
REPORT
We have been to many vets in the past, but this one far exceeds the others. The overall mood of this vet is so up lifting and you can hear it when you talk to the receptionists they truly do want to h...
We have been to many vets in the past, but this one far exceeds the others. The overall mood of this vet is so up lifting and you can hear it when you talk to the receptionists they truly do want to help and want to be there. The vets are also super helpful and go above and beyond. I've been recommending this vet to all my friends who have pets. By far the best in richmond!!!! Keep up the good work guys!!
Konstantin Donik
29 Mar 2017
REPORT
We had to do emergency surgery for our cat and wife's co-worker recommended Fraser Heights Animal Hospital. we were able to book appointment the same day, and next morning the cat got surgery. Staff i...
We had to do emergency surgery for our cat and wife's co-worker recommended Fraser Heights Animal Hospital. we were able to book appointment the same day, and next morning the cat got surgery. Staff is very friendly and professional. Doctors are not trying to up-sell unnecessary lab tests and other checkups to make struggling pet owners to pay higher bill. I highly recommend the clinic to pet owners.
Samantha Diachuk
27 Mar 2017
REPORT
after almost 2 years of undiagnosed allergies, my dog Jack, is finally allergy free, after our first one hour appointment, and a simple blood test. We love this Veterinarian , they are kind and caring...
after almost 2 years of undiagnosed allergies, my dog Jack, is finally allergy free, after our first one hour appointment, and a simple blood test. We love this Veterinarian , they are kind and caring and supportive and understanding. We tend to freak out a bit when our fur babies are sick or hurt and cant tell us what is wrong ,on more than one occasion these people have given me comfort and quick help and advice. I highly recommend this vet.
kim brooks
25 Mar 2017
REPORT
The staff at this hospital always make me feel like the most important client they have. They put your pet first above all else and it never feels like they're trying to squeeze money out of you they ...
The staff at this hospital always make me feel like the most important client they have. They put your pet first above all else and it never feels like they're trying to squeeze money out of you they way some vet's do. They have helped my family and me through the loss of 2 cats and they were so compassionate and did everything they could to help us through it. I would recommend this vet to anyone.
Ashton Magnusson
20 Feb 2017
REPORT
Love Fraser Heights Animal Hospital. My dog and I have seen Dr. Duff and Dr. Arad. Both were great with my dog and took time to build a rapport with her and answer all my questions, as well as enco...
Love Fraser Heights Animal Hospital. My dog and I have seen Dr. Duff and Dr. Arad. Both were great with my dog and took time to build a rapport with her and answer all my questions, as well as encourage my questions. I would recommend Fraser Heights to anyone and everyone. Both vets I have seen with my dog were very knowledgeable and spent time talking to me and explaining. The veterinary technicians and front desk staff are very friendly and welcoming and professional. I would never hesitate to bring my dog here and trust the vets.
MIKE FARKAS
17 Feb 2017
REPORT
My dog Max hurt his back and was in great pain, I called the staff at Fraser Heights Animal Hospital and they said come down as soon as you can we will get him in. The staff are fantastic and truly ca...
My dog Max hurt his back and was in great pain, I called the staff at Fraser Heights Animal Hospital and they said come down as soon as you can we will get him in. The staff are fantastic and truly care about pets. Thanks to Dr. Gary Smith and his staff, your care and compassion for the pets and their owners is a rarity in these days.
Brian Hill
7 Feb 2017
REPORT
These guys are great. They really treat their patients with a lot of respect and care. Had my dog fixed here a couple years back. Very happy that I found them.
Hannah De Jong
13 Jan 2017
REPORT
My mom and sisters and I went here when we had to put down our beloved family cat. The vet was very empathetic, calm, and professional. She gave us as much time as we needed and explained everything w...
My mom and sisters and I went here when we had to put down our beloved family cat. The vet was very empathetic, calm, and professional. She gave us as much time as we needed and explained everything with sensitivity and thoroughness.
John Ee
5 Jan 2017
REPORT
Dr. Duff is the absolute best. She tested and diagnosed our dog's ear infection with the results available within minutes. She showed us a picture of the slide results and gave us a detailed explanati...
Dr. Duff is the absolute best. She tested and diagnosed our dog's ear infection with the results available within minutes. She showed us a picture of the slide results and gave us a detailed explanation. She also let us listen to our dog's heart murmur that was missed by several vets before Dr. Duff. She was such a pleasure to deal with that my partner and I couldn't stop taking about how positive a vet visit could be. She is very knowledgeable and able to explain her expertise with a wonderful passion. She was great with making our dog feel comfortable and the interactions between dr. Duff and or dog was natural and genuine. We have a pitbull and have run into vets with an obvious bias towards the breed so we were pleasantly surprised. Our dog was actually wagging her tail when Dr. Duff came back to the room with the test results. A dog wagging a tail at a vets office, after getting an ear swab! I've never felt so confident in a vet after decades of being a dog owner and am so grateful we found her. Highly recommended!
Guv R
20 Dec 2016
REPORT
Was recommended to take our puppy here from my neighbour. Have been going to Dr. Cindy Duff for over a year now, she is compassionate and very helpful. I really enjoy taking our dog to her, she seems ...
Was recommended to take our puppy here from my neighbour. Have been going to Dr. Cindy Duff for over a year now, she is compassionate and very helpful. I really enjoy taking our dog to her, she seems to genuinely love her job. When our dog was going in to get neutered we had a lot of questions and we thought she may get offended or annoyed but answered all our questions happily. Shes engaging and explains everything. Would definitely recommend her.
Dave Holbeche
19 Nov 2016
REPORT
They are ready to help just at a phone call. And if need be they will gets you in asap
Colleen Hume
28 Oct 2016
REPORT
The road to recovery. A huge shout out to Fraser Heights Animal Hospital. They have been nothing but exceptional with Chevy's recovery. This is the first vet hospital that Chevy has not panicked when ...
The road to recovery. A huge shout out to Fraser Heights Animal Hospital. They have been nothing but exceptional with Chevy's recovery. This is the first vet hospital that Chevy has not panicked when going in. Normally he shakes in fear or tried to play the escape game. Chevy felt extremely comfortable with the staff there and was happy going with them. The staff have impeccable customer service and they treat the animals coming and going as if they were their own. We are all skeptical of animal hospitals and how some tend to over charge, not deliver on their care or add extra add-ons which aren't necessary. I'm extremely pleased to say at no point I felt I was taken advantage of finacially throughout the recovery of Chevy. I was extremely pleased with their costs and felt like I wasn't taken advantage of. Chevy was treated amazingly by the Dr. and the vet staff. Dr. Guy Arad did fabulous at explaining all avenues and left nothing unsaid. His recommendation and his thoughts left you feeling good about the decisions you made. With my whole heart recommend him. I felt extremely comfortable knowing chevy was in good hands. After weekly visits and being in and out of the vet hospital for the last two months and still have a few more appointments to attend, I highly recommend them. Their staff is amazing and every single time I left there I felt good about the decisions we had made. Nothing but Thank yous!!! @fraserheightsanimalhospital #fraserheightsanimalhospital #roadtorecovery #onthemend #thankyou #appreciation
Marney Smithies St. Louis
10 Aug 2016
REPORT
Thanks so much everyone there for all the help in the past with "The Dude" when we brought him in the other day we were flustered of course. wish we had thought to give you all the time to see Dude a...
Thanks so much everyone there for all the help in the past with "The Dude" when we brought him in the other day we were flustered of course. wish we had thought to give you all the time to see Dude and say Hi, Dr. Smith has always been great, nothing but very professional and explained things to us very well. Hope Dude didn't bite anyone or you had a muzzle on him, I know he can put up a fight at times his bark was worse than his bite I like to believe. But anyways thanks again to all the staff. Very helpful. Marney & Jeff
Marney Smithies
10 Aug 2016
REPORT
Thanks so much everyone there for all the help in the past with "The Dude" when we brought him in the other day we were flustered of course. wish we had thought to give you all the time to see Dude a...
Thanks so much everyone there for all the help in the past with "The Dude" when we brought him in the other day we were flustered of course. wish we had thought to give you all the time to see Dude and say Hi, Dr. Smith has always been great, nothing but very professional and explained things to us very well. Hope Dude didn't bite anyone or you had a muzzle on him, I know he can put up a fight at times his bark was worse than his bite I like to believe. But anyways thanks again to all the staff. Very helpful. Marney & Jeff
Judy Chevalier
10 Mar 2016
REPORT
Most wonderful, caring caregivers for your pets. Cannot say enough great things about them. Our cat even adored Dr. Smith! But truly we received so much support & sincere consideration from all staff ...
Most wonderful, caring caregivers for your pets. Cannot say enough great things about them. Our cat even adored Dr. Smith! But truly we received so much support & sincere consideration from all staff -- the girls in the store knocked themselves out trying to find food that would work for our 18+ year old cat, reception never too busy to answer a question, very knowledgeable, staff, generous with their time. Kind and patient with the animals. Quality of care is absolutely excellent.
Elaine Wu
16 Feb 2016
REPORT
We have been taking our yorkie here for 13.5 years and have never been let down. The staff are diligent, knowledgeable and friendly, and the vets are some of the best I've ever gotten the chance to me...
We have been taking our yorkie here for 13.5 years and have never been let down. The staff are diligent, knowledgeable and friendly, and the vets are some of the best I've ever gotten the chance to meet! Highly recommend if you're looking for quality Veterinary care.
Catherine J.
11 Apr 2015
REPORT
We've been taking our cats to Fraser Heights Animal Hospital for over 15 years! We have always found the staff to be helpful, friendly and knowledgeable. The facility is always sparkling clean. The of...
We've been taking our cats to Fraser Heights Animal Hospital for over 15 years! We have always found the staff to be helpful, friendly and knowledgeable. The facility is always sparkling clean. The office is very organized and well run.Yesterday, we brought our cat in to have her shots updated. Mandy, the veterinary receptionist, welcomed us immediately. She was very friendly, upbeat and professional. We were ushered into an exam room promptly.This was the first time that we saw Dr. Cindy Duff, who is very personable, friendly and kind. It is very clear that she loves animals, especially cats!. She impressed us right from the start, when she walked into the examination room with a fluffy towel for Phoebe (our kitty) to sit on instead of the cold metal of the exam table.Throughout Phoebe's exam, Dr. Duff spoke to her in calm, gentle tones and caressed her all the while. As a result our cat was relaxed and showed no signs of anxiety or stress. Dr. Duff answered all our concerns and asked us relevant questions about our two cats. She was very knowledgeable and we felt confident that we are getting the best care for our pets. She went over various options for treatments, and supplements that are available for senior animals. We left the clinic feeling happy and well taken care of. Phoebe loves Dr. Duff and we really like that (and her!)If you are looking for a veterinary clinic/animal hospital in Surrey, I would unreservedly recommend Fraser Heights Animal Hospital.The facility is top-notch, and the staff is excellent -- both in their knowledge of animal health and in the manner in which they treat their patients (and owners!)
Alona Ramsay
23 Jan 2015
REPORT
The most caring and compassionate staff and Doctors . Thank you for all you've done for me and my fur babies over the years . You treat us with respect and care so much about the quality and happiness...
The most caring and compassionate staff and Doctors . Thank you for all you've done for me and my fur babies over the years . You treat us with respect and care so much about the quality and happiness of all the animals you treat . Again from the bottom of my heart . Thank You :)
Lindy Laroche
21 Nov 2014
REPORT
Absolutely most awesome caring animal hospital to take your pet to. We have 2 cats and a very large dog and Gary Smith has been their savior on numerous occasions over the yrs. They get the job done a...
Absolutely most awesome caring animal hospital to take your pet to. We have 2 cats and a very large dog and Gary Smith has been their savior on numerous occasions over the yrs. They get the job done and they really care! Thank you to all the staff at Fraser Heights Animal Hospital our animals and us have benefited greatly from your immense care for our beloved pets :)
L H.
7 Dec 2011
REPORT
It is like a breath of fresh air taking your pet to Fraser Heights animal hospital. They don't do unnecessary testing on your animal just to take your dollars...they actually care about your pet. Th...
It is like a breath of fresh air taking your pet to Fraser Heights animal hospital. They don't do unnecessary testing on your animal just to take your dollars...they actually care about your pet. They are very knowledgeable and I feel most confident bringing my pets to them. Dr. Smith has been my vet for years now since I have my bulldogs. I live in Vancouver and commute to Surrey just to see him. He is a dream come true.
David P.
15 Mar 2010
REPORT
I am picky about vets, their training, their staff, their facilities and their prices. This place succeeds on all levels. The vets were busy but cared and stayed late to truly examine my dog, discuss ...
I am picky about vets, their training, their staff, their facilities and their prices. This place succeeds on all levels. The vets were busy but cared and stayed late to truly examine my dog, discuss their diagnosis and work with me to plan a course of treatment. It is rare that a vet doesn't make me feel that I am just supplying a dog for testing of new machines and treatments. These folks saw the dog for who he is and not what they could put him through. I liked that.It is scary when your dog stops walking, starts whimpering, can't pee and won't eat. Certainly, I was a candidate for expensive measures. But these folks took their time to examine and test him until they could truly show me the problems. When I learned my dog had liver cancer they gave me options for his care and time to think about what is best for him.Today, he is happy and mischievous again and I love our walks even more. Sure I know the problem is still there and we will monitor it through blood work and exams.Also, the folks at this hospital aren't extracting every dollar from my wallet in the process. I have had vets who mistook me for an ATM but these folks know the difference. And they cared. In my books they earned all 5 stars.
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FAQs
Where is Fraser Heights Animal Hospital located?
Fraser Heights Animal Hospital is located at 15585 104 Ave, Surrey, British Columbia V3R 1N9. It's easily accessible to pet owners in the Surrey area and surrounding communities.
What time does Fraser Heights Animal Hospital open and close each day?
Fraser Heights Animal Hospital is open Monday 08:00 AM - 19:30 PM, Tuesday 08:00 AM - 19:30 PM, Wednesday 08:00 AM - 19:30 PM, Thursday 08:00 AM - 19:30 PM, Friday 08:00 AM - 19:30 PM. On Saturdays, it's open 08:30 AM to 18:00 PM. On Sundays, it's open 08:30 AM to 17:00 PM.
Is Fraser Heights Animal Hospital open on Saturdays?
Yes, Fraser Heights Animal Hospital is open on Saturdays. Their Saturday hours are 08:30AM to 18:00 PM.
Does Fraser Heights Animal Hospital offer emergency or 24-hour services?
Yes, Fraser Heights Animal Hospital provides emergency veterinary care. They have 24-hour emergency service – if your pet has an after-hours emergency, you can call their emergency line at or go to the clinic for immediate care.
How can I book an appointment at Fraser Heights Animal Hospital?
You can book an appointment online with Fraser Heights Animal Hospital via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Fraser Heights Animal Hospital offer?
Fraser Heights Animal Hospital in Surrey offers a range of veterinary services, including 24 Hour Emergency, Acupuncture, Anesthesiology, Avian (Bird) Care, Behavioral Counseling. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Fraser Heights Animal Hospital offer vaccinations for pets?
Yes, Fraser Heights Animal Hospital provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Surrey clinic.
Does Fraser Heights Animal Hospital offer pet dental care?
Absolutely. Fraser Heights Animal Hospital offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Does Fraser Heights Animal Hospital provide boarding or kennel services?
Yes, Fraser Heights Animal Hospital has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Fraser Heights Animal Hospital?
Fraser Heights Animal Hospital provides spaying and neutering services for pets. Their veterinary team in Surrey has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can Fraser Heights Animal Hospital microchip my pet?
Yes, Fraser Heights Animal Hospital offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
Business Hours
Monday
Mon
8:00 AM – 7:30 PM
Tuesday
Tue
8:00 AM – 7:30 PM
Wednesday
Wed
8:00 AM – 7:30 PM
Thursday
Thu
8:00 AM – 7:30 PM
Friday
Fri
8:00 AM – 7:30 PM
Saturday
Sat
8:30 AM – 6:00 PM
Sunday
Sun
8:30 AM – 5:00 PM
Popular Hours
6a
12p
6p
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Fraser Heights Animal Hospital
Surrey, British Columbia
15585 104 Ave
Surrey British Columbia V3R 1N9
General Info
Fraser Heights Animal Hospital has established itself as a key player in the Surrey area. The practice cares for animals throughout Canada and offers a warm and supportive atmosphere. Services include cardiology, in-house pharmacy, titer testing, laboratory, radiology (X-rays), acupuncture, orthopedic surgery and boarding. Whether it’s managing long-term health conditions, performing wellness exams, or providing urgent medical care, the clinic ensures that pets receive the highest level of attention. Many families look to the Fraser Heights Animal Hospital for support as their pets grow and age, from preventive care to when they need treatment. The veterinary team prioritizes the pet-owner bond through comprehensive consultations and collaborative care planning. Community members often applaud the company for delivering clear communication and reliable results. As more pet owners move into the Surrey area and need veterinary services, Fraser Heights Animal Hospital continues to increase its market position. This initiative ensures the effective implementation of advanced diagnostics and long-term health strategies for pets, which enhances their owners' peace of mind. Residents of Surrey and nearby communities benefit from the clinic’s commitment to both excellence and compassion. The clinic’s integration into the local community and dedication to quality care reflect its ongoing mission to excel in what it does. The clinic’s pursuit of quality care and close involvement with the local community emphasize its dedication to excellence. The clinic’s close ties with the community and dedication to quality care speak volumes about its commitment to excellence in animal health. The clinic’s close integration with the local community and commitment to delivering quality care are evident in its operations. The clinic’s dedication to quality and its close ties with the local community underscore its mission to provide excellent care.
Business Hours
Monday
08:00AM-19:30PM
Tuesday
08:00AM-19:30PM
Wednesday
08:00AM-19:30PM
Thursday
08:00AM-19:30PM
Friday
08:00AM-19:30PM
Saturday
08:30AM-18:00PM
Sunday
08:30AM-17:00PM
Popular Hours
6a
12p
6p
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Services
24 Hour Emergency
Acupuncture
Anesthesiology
Avian (Bird) Care
Behavioral Counseling
Blood Pressure Monitoring
Bloodwork
Boarding
Cardiology
Cold Laser Therapy
Dental Care
Dermatology
Diagnostics
Equine Care
Hospice and Palliative Care
In-House Pharmacy
Internal Medicine
Laboratory
Laser Therapy
Livestock/Farm Animal Care
Microchipping
Nutritional Counseling
Oncology
Orthopedic Surgery
Pain Management
Physical Therapy
Pocket Pet Care
Prescription Medications
Preventive Medicine
Radiology (X-rays)
Regenerative Medicine
Senior Pet Care
Spay/Neuter
Surgery
Titer Testing
Vaccinations
Wellness Exams
Reviews
Laurie Keleny
24 Feb 2022
Gary is the best have used him for over 40yrs it's going to be a dark day when he leaves for good
Dani L
20 May 2021
UNRELIABLE STAFF. SOLELY FOCUSED ON MONEY.
On March 31st we brought in our puppy for a spay appointment with Dr. Elaine Wu and noticed that once the time for recovery they specified there were 2 roun...
UNRELIABLE STAFF. SOLELY FOCUSED ON MONEY.
On March 31st we brought in our puppy for a spay appointment with Dr. Elaine Wu and noticed that once the time for recovery they specified there were 2 round masses underneath the incision area. We were unsure if this was normal during the healing process so we called into Fraser Heights Animal hospital and asked to send a photo in that Dr. Wu could look at so we would know whether to bring our puppy in or not, considering we are in a pandemic we thought this would be the safest way.
Their reception loses the email and doesn't get back to us for a few days and we then need to call back and follow up about said email which we're asked to resend.
We ended up having to go in 2 times about this same issue and after our second appointment we were told to monitor our puppy. So we have been and the lower mass subsided however there's still one remaining, today is May 20th. We decided to call in since it the mass remaining hasn't changed in appearance to have Dr. Wu look at it and the office manager MARIA (who also called me to apologize for the office staff dropping the ball with the email, full well knowing this is an ongoing issue) tells me that they'll be charging $81 for the exam appointment. I ask to speak to Dr. Wu about this over the phone before we come in. She tells me flat out "Dr. Wu won't be calling you she's too busy" and I ask when she'll have the time and she says she doesn't know. Basically communicating Dr. Wu won't call me to discuss a charge unless I'm willing to pay the charge. I let her know this is in correlation to the same issue that has been ongoing and she says she can't speak to that since Dr. Wu was the one who saw my dog and I said that's exactly why I want to speak to her ahead of time. Then she says if I want a phone consultation, they'll also charge me for that. I made it clear to her I wasn't looking for a phone consultation just to discuss the charge with Dr. Wu *before* we come in. Maria then makes it abundantly clear Dr. Wu will NOT have the time to chat indefinitely with an issue related to the surgery SHE performed and the office staff exacerbated with their lack of response.
At this point we will not be returning to Fraser Heights Animal Hospital, seeing Dr. Wu or dealing with their incompetent office staff who can't even locate an email they asked us to send with images. Their office manager Maria is rude and curt and does not make an effort to work with you.
Don't come here if you want actual care for your animal. It's a money grab.
Ann m Schaffer
24 Dec 2020
The best care, they listen to us and give options in health care for our pet. Our trust is taken with care. We thank everyone that works and cares for our pet at fraser heights hospital.
Shannon K.
17 Jul 2019
THE BEST. I have been going there for 30 years. Dr. Smith is a legend. Having said that Dr. Mitchell is my go to. I have dealt with a number of other vets at the clinic and Dr. Smith only hires the be...
THE BEST. I have been going there for 30 years. Dr. Smith is a legend. Having said that Dr. Mitchell is my go to. I have dealt with a number of other vets at the clinic and Dr. Smith only hires the best so they are all great, Dr Duffy, Dr Armstrong, Dr Wu pick one they are all great. Shout out to the tecs too, Maria, Cathy, Fanny and all the rest. For those of u that complain about cost. They are fair. If you check out some of the cut rate competition, you will hear horror stories. At Fraser Heights they treat your animal the way I WISH my human Dr would treat me.
Monica S.
26 Apr 2019
This review is for Dr. Armstrong as she is the only veterinarian we dealt with at this Clinic. We had two elderly dogs that were sick for a long time and we were struggling with the process of knowing...
This review is for Dr. Armstrong as she is the only veterinarian we dealt with at this Clinic. We had two elderly dogs that were sick for a long time and we were struggling with the process of knowing when to put them down. Dr. Armstrong ran necessary tests but also shared a personal story of how she made the tough decision in her own life. It helped us immensely. She is kind, compassionate and thoughtful and we really appreciated having her to help us through this!
Brianm ..
23 Aug 2018
Amazing...such caring demonstrated by the entire staff. Def a 'best practise' oriented veterinarian. These ppl love animals and everything about Fraser Heights Animal Hospital resonates with love,comp...
Amazing...such caring demonstrated by the entire staff. Def a 'best practise' oriented veterinarian. These ppl love animals and everything about Fraser Heights Animal Hospital resonates with love,compassion and professionalism.I will go no where else with my pussies.Bring your beloved family pet here your pussy will love you for it.Appy TrailsBrianmyour foodieatlarge.yelp.ca
Kim P
7 Jul 2018
Had to put down my beloved bunny Mocha, 8 1/2 years old, they treated her and us with the utmost respect and dignity. I'm grateful.
Cory G
12 Jun 2018
Excellent Veterinarian, highly recommend. I moved to a different city, and still travel to this vet. Cindy is very kind and caring towards my dog. She helps make a trip to the vet fun for him instead ...
Excellent Veterinarian, highly recommend. I moved to a different city, and still travel to this vet. Cindy is very kind and caring towards my dog. She helps make a trip to the vet fun for him instead of scary. Thank you for being such a great help!
Daniel Colin Wilson
24 Apr 2018
Just a wonderful hospital! I called as soon as they opened to try and have my bunny looked at. I was able to get in same day and within a couple of hours. Dr. Smith was wonderful and very companio...
Just a wonderful hospital! I called as soon as they opened to try and have my bunny looked at. I was able to get in same day and within a couple of hours. Dr. Smith was wonderful and very companionate and got back to me after consulting other colleges, not once but twice. Good vet care is so hard to come by. Thanks for being so companionate and willing to go the extra mile. I know my pets will be taken care of here. I will recommend this hospital to all my family and friends! Thank you
Javyn Landscaping
10 Apr 2018
Amazing Pet Hospital. They've helped us with all of our animals and I can't say enough about the staff. Dr. Arad is fantastic. I highly recommend them!
Kim Maia
3 Apr 2018
There are a few things that a person needs to get by in life. People that you have confidence in and you know have your back, like a good friend, a good mechanic and in my case, a good veterinary clin...
There are a few things that a person needs to get by in life. People that you have confidence in and you know have your back, like a good friend, a good mechanic and in my case, a good veterinary clinic. This is my Vet Clinic. Everyone, and I mean everyone here is a star. I am so happy to know that my pets health is taken care of by Dr Smith and his wonderful crew of techs and admin. They give me piece of mind to know that my four footers are given the best medical attention possible.
Carah T
3 Apr 2018
BEWARE! Didn't do my cats paw print as promised. Just threw her away after you put her to sleep like she was nothing. Karma. **I got a call from the owner. He was only upset about the review. He promi...
BEWARE! Didn't do my cats paw print as promised. Just threw her away after you put her to sleep like she was nothing. Karma. **I got a call from the owner. He was only upset about the review. He promised that the doctor would call me but no one ever did. No one ever did anything about not doing my cats paw print. The last thing I could have of her and they did nothing.
Craig Brereton
2 Apr 2018
Have nothing but good things to say about the staff and Doctors at Fraser Heights Hospital...Special shout out to Dr Duff for making our boy Ramsey's life better by her diagnosis of his chronic EPI co...
Have nothing but good things to say about the staff and Doctors at Fraser Heights Hospital...Special shout out to Dr Duff for making our boy Ramsey's life better by her diagnosis of his chronic EPI condition
Maryanne W
30 Mar 2018
I have brought all my furry babies to Fraser Heights Animal Hospital for almost 24 years. I brought my cat Tigger into see Dr. Cindy Duff, as he felt like he was lighter than usual and he weight 25lb...
I have brought all my furry babies to Fraser Heights Animal Hospital for almost 24 years. I brought my cat Tigger into see Dr. Cindy Duff, as he felt like he was lighter than usual and he weight 25lbs at the time. Dr. Duff felt his stomach and decided he required an X-ray to see what he had in there, as she found a mass that looked like a pile of worms on the X-ray. When went in to remove the mass, it was 22 hair ties and 4 toy mouse tails. Well Tigger has an elastic hair tie fetish & he likes to eat anything elastic, string or wool. Dr. Duff is the best Veterinarian I've ever taken my furry babies to, she loves animals as much as I do and gives them a kiss on the nose when she greets them. You can tell by the way your pets are so calm with her they like her too!. The other Veterinarians are great as well and the receptionists are always amazing, so friendly & helpful, they get you signed in and out as fast as possible. The staff in the Store are very knowledgeable & helpful as well. All around great Animal Hospital! 5 Stars!!
Cyndiloo Hudson
24 Mar 2018
One of the toughest days of my life was yesterday, I had to let my poor 16 Year old dog go. He was in pain. I was in pain watching him. The doctors and staff here were amazing and supportive through i...
One of the toughest days of my life was yesterday, I had to let my poor 16 Year old dog go. He was in pain. I was in pain watching him. The doctors and staff here were amazing and supportive through it all. Thank you to Cathy at the front desk too for making arrangements for us to come in as my regular vet of 15 years wouldn’t take us. Thank you to Dr Cindy for your guidance.
Nush Sharma
17 Mar 2018
After a nightmarish experience with Surrey Animal Hospital, I brought my 12 week old pup to Dr. Duff at this hospital. Due to my error, I showed up an hour early. Not only did the staff treat me with ...
After a nightmarish experience with Surrey Animal Hospital, I brought my 12 week old pup to Dr. Duff at this hospital. Due to my error, I showed up an hour early. Not only did the staff treat me with the highest level of courtesy, the doctor also took her time in performing due diligence with such loving care on every inch of my new boy!! Honestly, I was in a rush because I thought I would be expected to get out ASAP. Right? Wrong!
I've never experienced this level of care and sincere attention before, and I am so so happy I found these animal lovers!
Ally
13 Mar 2018
Dr Armstrong extracted my dog's tooth without notifying me or getting authorization. My dog got a teeth cleaning FOR MAINTENANCE, not because he had any problems with his healthy teeth. I brush his te...
Dr Armstrong extracted my dog's tooth without notifying me or getting authorization. My dog got a teeth cleaning FOR MAINTENANCE, not because he had any problems with his healthy teeth. I brush his teeth weekly and he had some plaque on his canines but very minimal. The estimate Dr Arad provided to us was $350 and he assured us that due to the healthy conditions of my dog's gums and teeth, that NO EXTRACTIONS were required. The hospital charged us for an unauthorized extraction, and pain medication, as well as 5 units (50min) of anesthesia. There were numerous dogs (at least 6) dropped off yesterday along with mine, and there is NO way the vet spent 1 of 8 opening hours on my dog.
My dog cannot eat due to undue pain/suffering that "Dr" Armstrong has caused, by pulling a tooth unnecessarily, and without authorization.
I called yesterday after taking a closer look at the bill, and not being notified as to why the extraction took place. I called and explained that no one had called us to let us know that an extraction was taking place, and whether an extraction was actually performed because no one had even mentioned it when my dog was picked up. The office receptionist said she would speak to the doctor and call me back within 30 min. NO CALL.
I couldn't even sleep last night due to the fact that my dog was not eating and was in pain.
I called this morning, only to be told that I needed to wait until after 1pm to speak to the manager.
I will NEVER be going to the vet again. If you love your pets, do NOT trust this hospital with the care of your loved ones. They will NOT call you to obtain proper authorization, they will perform unnecessary procedures, bill you DOUBLE, and not even apologize or try to take care of the situation in an urgent manner.
I AM VERY UPSET, and the hospital has caused my pet undue pain/suffering that I couldn't even prepare for.
Laura Parker
5 Dec 2017
If I could give this business 10 stars I would!
Dr Smith and his staff were so good with my dog! After being misdiagnosed at a different vet. Dr Smith took the time to reevaluate my 4 legged child, a...
If I could give this business 10 stars I would!
Dr Smith and his staff were so good with my dog! After being misdiagnosed at a different vet. Dr Smith took the time to reevaluate my 4 legged child, and make she that all bases were covered. Ever did a free ultrasound on her heart. I am so happy that I came in for a second opinion. Thank you for your wonderful services. 😁
darlene sinkovits
30 Apr 2017
The vet we had was amazing!! Didn't do more than what was necessary. Got our cat back into tip top shape. Professional and great "bed side" manner. Would definitely recommend.
Kyle Fraser
20 Apr 2017
We have been to many vets in the past, but this one far exceeds the others. The overall mood of this vet is so up lifting and you can hear it when you talk to the receptionists they truly do want to h...
We have been to many vets in the past, but this one far exceeds the others. The overall mood of this vet is so up lifting and you can hear it when you talk to the receptionists they truly do want to help and want to be there. The vets are also super helpful and go above and beyond. I've been recommending this vet to all my friends who have pets. By far the best in richmond!!!! Keep up the good work guys!!
Konstantin Donik
29 Mar 2017
We had to do emergency surgery for our cat and wife's co-worker recommended Fraser Heights Animal Hospital. we were able to book appointment the same day, and next morning the cat got surgery. Staff i...
We had to do emergency surgery for our cat and wife's co-worker recommended Fraser Heights Animal Hospital. we were able to book appointment the same day, and next morning the cat got surgery. Staff is very friendly and professional. Doctors are not trying to up-sell unnecessary lab tests and other checkups to make struggling pet owners to pay higher bill. I highly recommend the clinic to pet owners.
Samantha Diachuk
27 Mar 2017
after almost 2 years of undiagnosed allergies, my dog Jack, is finally allergy free, after our first one hour appointment, and a simple blood test. We love this Veterinarian , they are kind and caring...
after almost 2 years of undiagnosed allergies, my dog Jack, is finally allergy free, after our first one hour appointment, and a simple blood test. We love this Veterinarian , they are kind and caring and supportive and understanding. We tend to freak out a bit when our fur babies are sick or hurt and cant tell us what is wrong ,on more than one occasion these people have given me comfort and quick help and advice. I highly recommend this vet.
kim brooks
25 Mar 2017
The staff at this hospital always make me feel like the most important client they have. They put your pet first above all else and it never feels like they're trying to squeeze money out of you they ...
The staff at this hospital always make me feel like the most important client they have. They put your pet first above all else and it never feels like they're trying to squeeze money out of you they way some vet's do. They have helped my family and me through the loss of 2 cats and they were so compassionate and did everything they could to help us through it. I would recommend this vet to anyone.
Ashton Magnusson
20 Feb 2017
Love Fraser Heights Animal Hospital. My dog and I have seen Dr. Duff and Dr. Arad. Both were great with my dog and took time to build a rapport with her and answer all my questions, as well as enco...
Love Fraser Heights Animal Hospital. My dog and I have seen Dr. Duff and Dr. Arad. Both were great with my dog and took time to build a rapport with her and answer all my questions, as well as encourage my questions. I would recommend Fraser Heights to anyone and everyone. Both vets I have seen with my dog were very knowledgeable and spent time talking to me and explaining. The veterinary technicians and front desk staff are very friendly and welcoming and professional. I would never hesitate to bring my dog here and trust the vets.
MIKE FARKAS
17 Feb 2017
My dog Max hurt his back and was in great pain, I called the staff at Fraser Heights Animal Hospital and they said come down as soon as you can we will get him in. The staff are fantastic and truly ca...
My dog Max hurt his back and was in great pain, I called the staff at Fraser Heights Animal Hospital and they said come down as soon as you can we will get him in. The staff are fantastic and truly care about pets. Thanks to Dr. Gary Smith and his staff, your care and compassion for the pets and their owners is a rarity in these days.
Brian Hill
7 Feb 2017
These guys are great. They really treat their patients with a lot of respect and care. Had my dog fixed here a couple years back. Very happy that I found them.
Hannah De Jong
13 Jan 2017
My mom and sisters and I went here when we had to put down our beloved family cat. The vet was very empathetic, calm, and professional. She gave us as much time as we needed and explained everything w...
My mom and sisters and I went here when we had to put down our beloved family cat. The vet was very empathetic, calm, and professional. She gave us as much time as we needed and explained everything with sensitivity and thoroughness.
John Ee
5 Jan 2017
Dr. Duff is the absolute best. She tested and diagnosed our dog's ear infection with the results available within minutes. She showed us a picture of the slide results and gave us a detailed explanati...
Dr. Duff is the absolute best. She tested and diagnosed our dog's ear infection with the results available within minutes. She showed us a picture of the slide results and gave us a detailed explanation. She also let us listen to our dog's heart murmur that was missed by several vets before Dr. Duff. She was such a pleasure to deal with that my partner and I couldn't stop taking about how positive a vet visit could be. She is very knowledgeable and able to explain her expertise with a wonderful passion. She was great with making our dog feel comfortable and the interactions between dr. Duff and or dog was natural and genuine. We have a pitbull and have run into vets with an obvious bias towards the breed so we were pleasantly surprised. Our dog was actually wagging her tail when Dr. Duff came back to the room with the test results. A dog wagging a tail at a vets office, after getting an ear swab! I've never felt so confident in a vet after decades of being a dog owner and am so grateful we found her. Highly recommended!
Guv R
20 Dec 2016
Was recommended to take our puppy here from my neighbour. Have been going to Dr. Cindy Duff for over a year now, she is compassionate and very helpful. I really enjoy taking our dog to her, she seems ...
Was recommended to take our puppy here from my neighbour. Have been going to Dr. Cindy Duff for over a year now, she is compassionate and very helpful. I really enjoy taking our dog to her, she seems to genuinely love her job. When our dog was going in to get neutered we had a lot of questions and we thought she may get offended or annoyed but answered all our questions happily. Shes engaging and explains everything. Would definitely recommend her.
Dave Holbeche
19 Nov 2016
They are ready to help just at a phone call. And if need be they will gets you in asap
Colleen Hume
28 Oct 2016
The road to recovery. A huge shout out to Fraser Heights Animal Hospital. They have been nothing but exceptional with Chevy's recovery. This is the first vet hospital that Chevy has not panicked when ...
The road to recovery. A huge shout out to Fraser Heights Animal Hospital. They have been nothing but exceptional with Chevy's recovery. This is the first vet hospital that Chevy has not panicked when going in. Normally he shakes in fear or tried to play the escape game. Chevy felt extremely comfortable with the staff there and was happy going with them. The staff have impeccable customer service and they treat the animals coming and going as if they were their own. We are all skeptical of animal hospitals and how some tend to over charge, not deliver on their care or add extra add-ons which aren't necessary. I'm extremely pleased to say at no point I felt I was taken advantage of finacially throughout the recovery of Chevy. I was extremely pleased with their costs and felt like I wasn't taken advantage of. Chevy was treated amazingly by the Dr. and the vet staff. Dr. Guy Arad did fabulous at explaining all avenues and left nothing unsaid. His recommendation and his thoughts left you feeling good about the decisions you made. With my whole heart recommend him. I felt extremely comfortable knowing chevy was in good hands. After weekly visits and being in and out of the vet hospital for the last two months and still have a few more appointments to attend, I highly recommend them. Their staff is amazing and every single time I left there I felt good about the decisions we had made. Nothing but Thank yous!!! @fraserheightsanimalhospital #fraserheightsanimalhospital #roadtorecovery #onthemend #thankyou #appreciation
Marney Smithies St. Louis
10 Aug 2016
Thanks so much everyone there for all the help in the past with "The Dude" when we brought him in the other day we were flustered of course. wish we had thought to give you all the time to see Dude a...
Thanks so much everyone there for all the help in the past with "The Dude" when we brought him in the other day we were flustered of course. wish we had thought to give you all the time to see Dude and say Hi, Dr. Smith has always been great, nothing but very professional and explained things to us very well. Hope Dude didn't bite anyone or you had a muzzle on him, I know he can put up a fight at times his bark was worse than his bite I like to believe. But anyways thanks again to all the staff. Very helpful. Marney & Jeff
Marney Smithies
10 Aug 2016
Thanks so much everyone there for all the help in the past with "The Dude" when we brought him in the other day we were flustered of course. wish we had thought to give you all the time to see Dude a...
Thanks so much everyone there for all the help in the past with "The Dude" when we brought him in the other day we were flustered of course. wish we had thought to give you all the time to see Dude and say Hi, Dr. Smith has always been great, nothing but very professional and explained things to us very well. Hope Dude didn't bite anyone or you had a muzzle on him, I know he can put up a fight at times his bark was worse than his bite I like to believe. But anyways thanks again to all the staff. Very helpful. Marney & Jeff
Judy Chevalier
10 Mar 2016
Most wonderful, caring caregivers for your pets. Cannot say enough great things about them. Our cat even adored Dr. Smith! But truly we received so much support & sincere consideration from all staff ...
Most wonderful, caring caregivers for your pets. Cannot say enough great things about them. Our cat even adored Dr. Smith! But truly we received so much support & sincere consideration from all staff -- the girls in the store knocked themselves out trying to find food that would work for our 18+ year old cat, reception never too busy to answer a question, very knowledgeable, staff, generous with their time. Kind and patient with the animals. Quality of care is absolutely excellent.
Elaine Wu
16 Feb 2016
We have been taking our yorkie here for 13.5 years and have never been let down. The staff are diligent, knowledgeable and friendly, and the vets are some of the best I've ever gotten the chance to me...
We have been taking our yorkie here for 13.5 years and have never been let down. The staff are diligent, knowledgeable and friendly, and the vets are some of the best I've ever gotten the chance to meet! Highly recommend if you're looking for quality Veterinary care.
Catherine J.
11 Apr 2015
We've been taking our cats to Fraser Heights Animal Hospital for over 15 years! We have always found the staff to be helpful, friendly and knowledgeable. The facility is always sparkling clean. The of...
We've been taking our cats to Fraser Heights Animal Hospital for over 15 years! We have always found the staff to be helpful, friendly and knowledgeable. The facility is always sparkling clean. The office is very organized and well run.Yesterday, we brought our cat in to have her shots updated. Mandy, the veterinary receptionist, welcomed us immediately. She was very friendly, upbeat and professional. We were ushered into an exam room promptly.This was the first time that we saw Dr. Cindy Duff, who is very personable, friendly and kind. It is very clear that she loves animals, especially cats!. She impressed us right from the start, when she walked into the examination room with a fluffy towel for Phoebe (our kitty) to sit on instead of the cold metal of the exam table.Throughout Phoebe's exam, Dr. Duff spoke to her in calm, gentle tones and caressed her all the while. As a result our cat was relaxed and showed no signs of anxiety or stress. Dr. Duff answered all our concerns and asked us relevant questions about our two cats. She was very knowledgeable and we felt confident that we are getting the best care for our pets. She went over various options for treatments, and supplements that are available for senior animals. We left the clinic feeling happy and well taken care of. Phoebe loves Dr. Duff and we really like that (and her!)If you are looking for a veterinary clinic/animal hospital in Surrey, I would unreservedly recommend Fraser Heights Animal Hospital.The facility is top-notch, and the staff is excellent -- both in their knowledge of animal health and in the manner in which they treat their patients (and owners!)
Alona Ramsay
23 Jan 2015
The most caring and compassionate staff and Doctors . Thank you for all you've done for me and my fur babies over the years . You treat us with respect and care so much about the quality and happiness...
The most caring and compassionate staff and Doctors . Thank you for all you've done for me and my fur babies over the years . You treat us with respect and care so much about the quality and happiness of all the animals you treat . Again from the bottom of my heart . Thank You :)
Lindy Laroche
21 Nov 2014
Absolutely most awesome caring animal hospital to take your pet to. We have 2 cats and a very large dog and Gary Smith has been their savior on numerous occasions over the yrs. They get the job done a...
Absolutely most awesome caring animal hospital to take your pet to. We have 2 cats and a very large dog and Gary Smith has been their savior on numerous occasions over the yrs. They get the job done and they really care! Thank you to all the staff at Fraser Heights Animal Hospital our animals and us have benefited greatly from your immense care for our beloved pets :)
L H.
7 Dec 2011
It is like a breath of fresh air taking your pet to Fraser Heights animal hospital. They don't do unnecessary testing on your animal just to take your dollars...they actually care about your pet. Th...
It is like a breath of fresh air taking your pet to Fraser Heights animal hospital. They don't do unnecessary testing on your animal just to take your dollars...they actually care about your pet. They are very knowledgeable and I feel most confident bringing my pets to them. Dr. Smith has been my vet for years now since I have my bulldogs. I live in Vancouver and commute to Surrey just to see him. He is a dream come true.
David P.
15 Mar 2010
I am picky about vets, their training, their staff, their facilities and their prices. This place succeeds on all levels. The vets were busy but cared and stayed late to truly examine my dog, discuss ...
I am picky about vets, their training, their staff, their facilities and their prices. This place succeeds on all levels. The vets were busy but cared and stayed late to truly examine my dog, discuss their diagnosis and work with me to plan a course of treatment. It is rare that a vet doesn't make me feel that I am just supplying a dog for testing of new machines and treatments. These folks saw the dog for who he is and not what they could put him through. I liked that.It is scary when your dog stops walking, starts whimpering, can't pee and won't eat. Certainly, I was a candidate for expensive measures. But these folks took their time to examine and test him until they could truly show me the problems. When I learned my dog had liver cancer they gave me options for his care and time to think about what is best for him.Today, he is happy and mischievous again and I love our walks even more. Sure I know the problem is still there and we will monitor it through blood work and exams.Also, the folks at this hospital aren't extracting every dollar from my wallet in the process. I have had vets who mistook me for an ATM but these folks know the difference. And they cared. In my books they earned all 5 stars.
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FAQs
Where is Fraser Heights Animal Hospital located?
Fraser Heights Animal Hospital is located at 15585 104 Ave, Surrey, British Columbia V3R 1N9. It's easily accessible to pet owners in the Surrey area and surrounding communities.
What time does Fraser Heights Animal Hospital open and close each day?
Fraser Heights Animal Hospital is open Monday 08:00 AM - 19:30 PM, Tuesday 08:00 AM - 19:30 PM, Wednesday 08:00 AM - 19:30 PM, Thursday 08:00 AM - 19:30 PM, Friday 08:00 AM - 19:30 PM. On Saturdays, it's open 08:30 AM to 18:00 PM. On Sundays, it's open 08:30 AM to 17:00 PM.
Is Fraser Heights Animal Hospital open on Saturdays?
Yes, Fraser Heights Animal Hospital is open on Saturdays. Their Saturday hours are 08:30AM to 18:00 PM.
Does Fraser Heights Animal Hospital offer emergency or 24-hour services?
Yes, Fraser Heights Animal Hospital provides emergency veterinary care. They have 24-hour emergency service – if your pet has an after-hours emergency, you can call their emergency line at or go to the clinic for immediate care.
How can I book an appointment at Fraser Heights Animal Hospital?
You can book an appointment online with Fraser Heights Animal Hospital via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Fraser Heights Animal Hospital offer?
Fraser Heights Animal Hospital in Surrey offers a range of veterinary services, including 24 Hour Emergency, Acupuncture, Anesthesiology, Avian (Bird) Care, Behavioral Counseling. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Fraser Heights Animal Hospital offer vaccinations for pets?
Yes, Fraser Heights Animal Hospital provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Surrey clinic.
Does Fraser Heights Animal Hospital offer pet dental care?
Absolutely. Fraser Heights Animal Hospital offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Does Fraser Heights Animal Hospital provide boarding or kennel services?
Yes, Fraser Heights Animal Hospital has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Fraser Heights Animal Hospital?
Fraser Heights Animal Hospital provides spaying and neutering services for pets. Their veterinary team in Surrey has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can Fraser Heights Animal Hospital microchip my pet?
Yes, Fraser Heights Animal Hospital offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
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