Mainland Animal Emergency Clinic Surrey

Dr. Dhaliwal did an amazing job at caring for my cat with the assistants. Took care of the problem he was having while being honest about cost. Can't complain about cost when you're saving your little animals. They do what they can and you see everything you're paying for BEFORE you pay it. They accommodate as well. Thank you to the staff for such a wonderful experience and nursing my cat back to health & following up. Read Less

Great doctors and staff they worked with me to find a plan that helped to diagnose and treat my dog. All the negative reviews are due to complaints about cost, well this is an emergency clinic and emergencies can be expensive. Save up financially for your pets or consider pet insurance otherwise don’t own then complain about expensive vet bills, you cannot blame a clinic for their costs. Thank you immensely to mainland for helping our baby Read Less

We brought our cat in, who had Feline HCM, when his breathing suddenly became laboured. We rushed him to the emergency clinic but he passed away as we pulled up into the parking lot. The nurses dimmed the lights and lit a memorial candle for us, which I thought was really nice. They gave us time to say goodbye to our cat in private before they took him away. We had him cremated and recieved our ashes very quickly in less then 2 days (on a weekend) in a pretty urn along with official cremation documents and a card from the hospital. The nurses were caring and comforted us through the whole process. Read Less

What can I say, other than they saved my pets life when there was no one else around open that could. I found my 9 week old puppy non responsive , and appeared to me at the time, close to death. The Dog is alive today because of the three Vets that treated her over 2 days and the staff that medicated and oxygenated her continually for 2 days. I only wish they had a clinic for non emergency appointments - I would have both my dogs treated there in the future if they did. All the negative posts on this business have to do with money. They are made by people that probably can't afford to own pets and shouldn't. I think if you can't afford good quality care for your animal than maybe you shouldn't own one and should just go the Zoo or something.... Read Less

Too bad we can't give NEGATIVE stars. Don't bother going there with your pet if your short on funds.....unless you pay up front they kick you out the door!! Took our dog in & explained our case...they basically said "that's nice.....goodbye". NEVER GOING THERE AGAIN!!!!! Fees to see your pet START at $300....will be seeking a better emergency clinic & don't care if i have to drive to Vancouver!! Read Less

I dont get why all the negative reviews. I had to take my dog in recently for stitches and the staff was very friendly and fast with procedure. I feel like it could have been less expensive considering It only took the dr 30 mins to do. Read Less

Love this clinic! Our dog had stones in his bladder and we took him here late at night where they listened to us and flushed out his bladder and urethra in hopes of not having to have surgery. Over the next several days we decided that surgery was indeed necessary. Our regular vet was going to charge us $2-3 thousand dollars and this clinic charged us half of that $1500.00. Overall, they have been polite, informed, transparent and we are happy with the results and our dog is back to his normal self. We would highly recommend them for any pet emergency. Thank you Read Less

This is the worst place to take your sick pet please just keep your pets lives in mind and don’t go to these fudhus they just care about money. My dog will need to go to another hospital or his regular vet tomorrow. Poor guy he’s in so much pain, and shame on these so called “professionals”. Read Less

I’m so surprised to read the previous 2 reviews! We had to bring our old dog to Mainland twice in the past 4 months. Both times were on long weekends...go figure! The staff here were caring, compassionate and thorough in their examination and treatment of our dog. Both times they took the time to explain everything to us so that we knew exactly what they needed to do and why. On both visits, they followed up with a phone call within a couple of days and forwarded all info to our vet. I highly recommend this clinic! Read Less

We had to euthanize our 19-yr old cat Manoo at midnight when she took a turn for the worse - Mainland Animal Emergency Clinic was there for us and were compassionate and caring. My husband and I were really emotional but the staff took it in stride and even lit a candle for our pet. They also took care of all arrangements. A heartfelt "thank-you" to the staff working that evening. Read Less

AVOID THIS CLINIC! Could give minus reviews if possible. This clinic’s main focus is MONEY not the animal. They make up their bills based on what they think they can get out of your wallet! The staff think they know everything and can tell pet owners that their animal needs a list of meds like morphine, sedatives and laxatives. Being a nurse, I knew exactly what these meds that were being prescribed to my dog were. I immediately refused to give my dog $500 worth of meds that he didn’t need. Got charged $1200 worth of fees. The veterinarian is smart, he does know a lot but will try to rob you if you do not know anything about the medical A&P of the body. Unnesscary meds being prescribed for no reason, and tests being done twice to charge double on purpose. RUDEST staff, their is a Filipino male staff in there who offered info about his previous work place at a hospital, who when asked did not even know why these specific meds were being prescribed to my dog or what they were! This vet hires anyone, no medical knowledge at all it is second hand embarrassment for this clinic. Took my dog and ran out to another vet! Read Less

Our dog ate some chocolate so we had to take him in at around 11:30pm. They were super helpful and informative on what to do and honest about the cost. Had to bring our dog back in at 4:30am and leave him there until around 12:30pm but they took good care of him and he was all better when we picked him up. When we arrived the first time, unfortunately someone was putting their dog down so they were considerate enough to show us into an exam room to give them some privacy. I really appreciated that they did that for them. Overall, nice, informative and patient staff and doctor even though we came in at such a late hour. Our worst case scenario turned out just fine all thanks to them. Read Less

My dog had an emergency so I called this place cause it was the closest to my new house.. the dr said if I bring him in right now (4:30am) he will charge me double the price for the consultation as it’s past midnight ($120, just to walk in the door), yet they close at 8am and then at 8 he said I would have to take my dog to another vet hospital pay them the consult fee again! It makes me sad that when u have an emergency rather than people helping you they start taking advantage. I never ended up going here, the phone conversation said it all and I hadn’t even checked his reviews at that time.. I feel so bad for all the people that lost their pets due to neglect from these so called “vets”. Read Less

Last year I had my last vet visit with my kitty Toby. She fell ill very suddenly and it progressed so quickly. Toby, although part of a pair of sister calicos, was the most cuddly and loving cat I have ever had. Obviously I was heartbroken to see her in so much pain and to learn that further tests, treatments, or even surgeries could only increase her survival chances minimally if at all. The vet and all staff at Mainland were crucial to the atmosphere where Toby would lay t...o rest and where I would forever remember that devastating moment. While still staying strong and focused, I could feel the pain everyone felt seeing tear-filled goodbyes to a family member I had for 10 years. All staff members were exactly what they needed to be and beyond patient with me as I went through a rollercoaster of emotions. This all happened February 2016. I called tonight about my remaining kitty, Phantom. She has some mild symptoms I wanted to run by the emergency clinic that had been so helpful with Toby. While it didn’t sound like the girl on the phone was a vet herself (sorry if I’m incorrect!), it was extremely evident that she cared. She was in no way pushy for coming in or not coming in, and at no point in the conversation tried to force an end to it. Although totally understandable when an emergency clinic can’t stop to chat, it was nice to feel the positive energy coming from her helpful information and suggestions. It’s never ideal to rush family (human or animal) to an emergency facility, but when that time comes anyway, I’ll easily trust Mainland with my fur baby. Thank you to all the staff at Mainland both then and now. See More Read Less

Manipulative Doctors and nurses. Overcharged us and did stuff to our cat that didn't need to be done. We brought our cat in for a possible fractured back foot. And left with a sick cat, he's been throwing up, can't keep food or water down. It's been a week now. Read Less

If you care about your pet please don't bring them here! There are better emergency clinics!! They were negligent to determine the correct treatment for our dog and he suffered in pain for a few days until he had to be put down 😔 Read Less

Brought my Tabbie in the other night took her in right away staff are very nice and attentive. Communication with the doctor was great he was very informative, took really good care of my cat and put my mind at ease. Sent home with antibiotics for UTI wouldn't hesitate to bring her back! Read Less

Saw this on Facebook: Omg what a morning!!! I'm on my way home from work when I hit traffic on 104 ave.. I'm thinking, what gives? Accident maybe? Nope. There was a little cat in the middle of the street. Just sitting and shaking. It was obvious he was injured. People were just driving past him... sooo close to hitting him! I stopped, carefully scooped him up.. he was bleeding from his mouth and freezing cold. I'm holding him and balling in my car, driving to the nearest animal hospital... "It's gonna be ok Buttons (I named him Buttons)" When I got to the Animal Hospital on Fraser Hwy and 153 they wanted nothing to do with him when they found out he was a stray. They were disgusting actually. They told me to leave. I'm like "well I can't throw him in the trash!! Is he dying?! Look at him at least!" I had to beg them to give him morpheme for the pain. (At this point I'm covered in blood and cat poo) The little puke that works there told me to drive him out to the Langley animal hospital. On my way, the morpheme kicked in and Buttons turned into Linda Blair from the exorcist. I had to pull over and wrap him in my sweater.. "stop trying to kill me Buttons I'm saving your life!!" He finally calmed down when I got a stray jacket on him.. The staff at Animal Emerg Clinic in Langley were AMAZING. They took him right away and checked him out. They made me a coffee and even teared up when I told them the story... you can tell these people actually loved animals. Turns out his tooth went through his lip when he got hit but other than that he's gonna be fine.. He's 9 months old and his name is Baby So pathetic.Read Less

They don't even deserve 1 star - i have read other horrific reviews of this place and now this.... a friend posted this on facebook this morning: Omg what a morning!!! I'm on my way home from work when I hit traffic on 104 ave.. I'm thinking, what gives? Accident maybe? Nope. There was a little cat in the middle of the street. Just sitting and shaking. It was obvious he was injured. People were just driving past him... sooo close to hitting him! I stopped, carefully scooped him up.. he was bleeding from his mouth and freezing cold. I'm holding him and balling in my car, driving to the nearest animal hospital... "It's gonna be ok Buttons (I named him Buttons)" When I got to the Animal Hospital on Fraser Hwy and 153 they wanted nothing to do with him when they found out he was a stray. They were disgusting actually. They told me to leave. I'm like "well I can't throw him in the trash!! Is he dying?! Look at him at least!" I had to beg them to give him morpheme for the pain. (At this point I'm covered in blood and cat poo) The little puke that works there told me to drive him out to the Langley animal hospital. On my way, the morpheme kicked in and Buttons turned into Linda Blair from the exorcist. I had to pull over and wrap him in my sweater.. "stop trying to kill me Buttons I'm saving your life!!" He finally calmed down when I got a stray jacket on him.. The staff at Animal Emerg Clinic in Langley were AMAZING. They took him right away and checked him out. They made me a coffee and even teared up when I told them the story... you can tell these people actually loved animals. Turns out his tooth went through his lip when he got hit but other than that he's gonna be fine.. He's 9 months old and his name is Baby You should be ashamed of yourselves Mainland Animal Emergency Clinic. Absolutely ashamed. If this is how you treat a poor defenseless animal who is clearly in distress, regardless if it's a stray or not, then you don't deserve to be in business. You are pathetic.Read Less

a friend posted this on facebook this morning: Omg what a morning!!! I'm on my way home from work when I hit traffic on 104 ave.. I'm thinking, what gives? Accident maybe? Nope. There was a little cat in the middle of the street. Just sitting and shaking. It was obvious he was injured. People were just driving past him... sooo close to hitting him! I stopped, carefully scooped him up.. he was bleeding from his mouth and freezing cold. I'm holding him and balling in my car, driving to the nearest animal hospital... "It's gonna be ok Buttons (I named him Buttons)" When I got to the Animal Hospital on Fraser Hwy and 153 they wanted nothing to do with him when they found out he was a stray. They were disgusting actually. They told me to leave. I'm like "well I can't throw him in the trash!! Is he dying?! Look at him at least!" I had to beg them to give him morpheme for the pain. (At this point I'm covered in blood and cat poo) The little puke that works there told me to drive him out to the Langley animal hospital. On my way, the morpheme kicked in and Buttons turned into Linda Blair from the exorcist. I had to pull over and wrap him in my sweater.. "stop trying to kill me Buttons I'm saving your life!!" He finally calmed down when I got a stray jacket on him.. The staff at Animal Emerg Clinic in Langley were AMAZING. They took him right away and checked him out. They made me a coffee and even teared up when I told them the story... you can tell these people actually loved animals. Turns out his tooth went through his lip when he got hit but other than that he's gonna be fine.. He's 9 months old and his name is Baby You should be ashamed of yourselves Mainland Animal Emergency Clinic. Absolutely ashamed. If this is how you treat a poor defenseless animal who is clearly in distress, regardless if it's a stray or not, then you don't deserve to be in business. You are pathetic.Read Less

Omg what a morning!!! I'm on my way home from work when I hit traffic on 104 ave.. I'm thinking, what gives? Accident maybe? Nope. There was a little cat in the middle of the street. Just sitting and shaking. It was obvious he was injured. People were just driving past him... sooo close to hitting him! I stopped, carefully scooped him up.. he was bleeding from his mouth and freezing cold. I'm holding him and balling in my car, driving to the nearest animal hospital... "It's gonna be ok Buttons (I named him Buttons)" When I got to the Animal Hospital on Fraser Hwy and 153 they wanted nothing to do with him when they found out he was a stray. They were disgusting actually. They told me to leave. I'm like "well I can't throw him in the trash!! Is he dying?! Look at him at least!" I had to beg them to give him morpheme for the pain. (At this point I'm covered in blood and cat poo) The little puke that works there told me to drive him out to the Langley animal hospital. On my way, the morpheme kicked in and Buttons turned into Linda Blair from the exorcist. I had to pull over and wrap him in my sweater.. "stop trying to kill me Buttons I'm saving your life!!" He finally calmed down when I got a stray jacket on him.. The staff at Animal Emerg Clinic in Langley were AMAZING. They took him right away and checked him out. They made me a coffee and even teared up when I told them the story... you can tell these people actually loved animals. Turns out his tooth went through his lip when he got hit but other than that he's gonna be fine.. He's 9 months old and his name is BabyRead Less

So just playing with my dog in the snow and after she wouldn't stop slobering so took her took mainland (my vet was closed) and the front staff was very nice but when I was dealing with the vet ( I don't remeber her name ) she was so scared of my dog and there was no reason my dog put her paws up on the counter to like her and the vet said o she wants to shake a paw any dog owner knows u don't shake a paw from the hind legs. So checked my dogs mouth by squeezing her snout my dog wouldn't open her mouth so I opened her mouth for the vet and she said its fine I think she needs a shot and medication for home I asked what it was for as u don't a cruelly know what's wrong she said if she can't eat her throat will swell up but I had told her she just ate be for we got there. Sorry I am ranting but the first thing every vet I have taken my dog to they pet her this vet didn't. My dog is a boxer Read Less

I had to bring my kitty in for a urinary problem last week. I was able to come in immediately - they examined him, ran tests and X-Rays and diagnosed him within an hour. All of the staff were knowledgable and kind. They sent the test results promptly to my regular vet, and followed up with me the next day. I highly recommend them.Read Less

I've waited quite sometime to write this review as I've been so upset and depressed. I want other people to know how this clinic runs and how uneducated the doctors are. My kitten had eaten something that was stopping her from eating and drinking for 3 days, I didn't know what it was but it was clearly blocking her stomach. When I first brought her in, the vets charged me $350, originally they wanted $900!!! They did a x-ray and gave her medicine. They'd told me whatever she ate, has already passed and that she would poop it out by the next day. I waited 2 days while I watched her deteriorate, brought her back in. They admit to me that whatever is was, it is not going to pass and they wanted $1200 for surgery. I told them clearly when I gave them $350 for an x-ray that was all the extra cash I had. They didn't even shrug, it was either I pay $1200 plus more for surgery or I have to put her down. Devastated, and still am, I chose to take her out of her misery (she was a bone rack by the 5th day). They said they needed $100 to put her down. I was furious, after the mistakes they'd made and promised me she was fine and nothing was stuck in her. I couldn't argue with them. I paid the $100 and I stayed with my baby while they put her to sleep. They ruined not only my life, but any chances of me ever wanting another angel. I am far too hurt and disappointed. Knowing I can't trust vets makes that even worse. I felt like I was being scammed, they wouldn't do anything to work with me. Not even a payment plan to save her life. Everyone needs to know how these vets operate. I'd dealt with a female and male vet (both east indian). I'm crying as I write this and I know I will never get over it. Read Less

ABSOLUTELY HORRIBLE, i will never take another pet here again, and tell everyone to do whatever you can to avoid this place. My poor dog wasn't feeling to well and was falling down all over the place. So i rushed my dog to them as they were one of the closest places to my house (BIGGEST REGRET). At first they seemed very nice until they got my dog inside and we had a sit down with the vet. The very first thing he brought up was asking me how much my budget was and what i want to spend, which i thought was weird but fair enough. He looked at my dog for about 30 secs with me and my dog in the room and then said he would be back. He came back with a $1200 estimate which he said i had to pay 90% of upfront before they would do anything else. This was at 9pm at night. So i paid the 90% down and left my dog with them. They took x-rays and put him on IV treatment all night. They actually took the x-ray 1am and called me at 1:30am saying they did the xray and think there is a lump but its too foggy for them too see cuz there maybe something (fluid) that is causing the fogginess. Said he was going to keep my dog there until the morning and to be there for 7am to pick him up. I go there to pick up my dog and he has not improved at all. The vet then tells me that there is nothing more they can do and that i need to settle up the rest of my bill and take my dog to my normal vet (since they close during the day). I take my dog to my normal vet first thing in the morning and after about 5min they tell me that something serious is wrong and that suggest we take him to the emergency hospital. My vet was shocked that Mainland kept my dog there all night and then told me to take him to the vet. I rushed my dog to CANADA WEST in burnaby (THESE GUYS ROCK) who admit my dog in right away. They did another x-ray and told me that the foggy liquid stuff they saw inside of him is BLOOD. They had to do an emergency surgery on him to try and stop the bleeding from his spleen. They asked me as well what took me sooo long to bring my dog into them and then i told them about mainland keeping him all night and they said it was nothing serious. SHOCKED AGAIN another vet was. My dog had over 3L of blood in his belly, he was barley alive when i got him to mainland. He passed away during the surgery from all the blood lose. He sat at mainland for almost 10 hours bleeding out internally. I then the next day go to mainland and fill them in about what has happened and tell them that i feel like all they cared about was getting as much money out of me as possible. And that i cant understand how they can tell you how much a full treatment is going to cost before the dog has actually been looked at. My bill did NOT change from when they gave me the estimate at 9pm at night til 7am in the morning when i picked him up. At this point i was gettin upset with them and wanted to speak to someone who actually had authority there. I was told i would have the Head Vet call me and work something out. 3 weeks later i still dont have a call from them and i have left numerous messages to have someone call me back ALL IN ALL, DO NOT TAKE YOUR PET TO THESE CROOKS If you need an emergency hospital, there is one in LANGLEY and BURNABY. Drive the extra 20min for better service and someone who can actually do something for your pet Read Less

Had to bring our large dog in as an emergency. Carla the receptionist was fantastic with her (she is scared of the vets) and the doctor was totally thorough and listened properly to us. 24 hours later our dog is almost back to normal, happy and not in pain. Wish these guys were not just emergency as I would go to them as my regular vet in a heartbeat......impressed and very happy. Read Less

I was happy they were open on Labor Day.  I did not know why my yorkie's belly blew up all of a sudden so had to rush to the only place open.  The vet was nice and patient and explained everything in detail.  He also answered questions on how to avoid the incident in the future.  Price was moderate. Read Less

My cat was hit by a car late in the evening. I rushed him to this clinic while my husband stayed home with our daughter. Due to his injuries, my husband and I made the decision to put him down. I was by myself and it was very difficult for me to deal with. The vet and the assistant were so amazingly compassionate and respectful. I felt like the vet cared as much about my pet as I did. He stayed with me and was very comforting in my cat's last minutes. Absolutely above and beyond service.Read Less

The front desk girl was really nice and even the vet. She was very gentle with my 8 year old baby puppy who has issues with pancreatitis. We talked about tests, blood work and xrays but we already knew what the problem was. I said to the vet again that she had this issue before and we dont need "all these tests" the vet said she would prepare an estimate and asked if we had insurance and then i knew this was going to be bad. When she did come back the estimate was almost $900.00. After almost passing out we just said we will pay for the exam and take her to our regular vet. She insisted she can cut out some of the items and came back with a $600.00 estimate. We just left with no disrespect to the vet. We have been dealing with vets for all of our lives and we have never heard of such absurd prices. What bothers me the most is that we all know that there are some veternarians out there that will gauge you just because they can but these "tests" were not necessary and these prices are so out of wack. Where do we draw the line between the health of a life and excessive profit.....excessive is an understatement. Don't get me wrong we love our pets and there is nothing we wouldn't do for them but this is absurd, offensive and just an out right crime.  If you are a cash cow then by all means, knock yourself out but stay with your regular vet. We will never go back here. Read Less

The entire staff treated my dog and my family so amazingly. Our dog was very injured and they helped all of us through it, taking numerous phone calls from me, patiently explaining and reassuring me on every little detail of her care. We came to know them well, as she required check ups every few days for some time after. I thank them so much for all they did for my family. Read Less

Awesome place. Staff was super friendly, very reassuring when I was freaking out. I wasn't hit with what I would classify as "unnecessary costs" as I was expecting, the final bill was pretty much what I expected. Dr Zaffer was professional, realistic, and diligent in his work up, and even went so far as to check my dog's anal glands when the problem we came in for was on his paw. The day after our visit they followed up with a phone call, and the day after that they called again. I was very impressed with this place, and will hopefully not have to return for any emergencies, but if we find ourselves back here I know that my dog is in capable hands. Read Less