Words cannot express how awesome this vet clinic is! The whole staff here makes you and your animal feel cared for. I cannot thank them enough for how much they helped us out and our dog. Fully recommend this vet to anyone! Read Less

Called on Boxing Day as cat was ill with an infection. Was told - in a combative way - that the emergency service was only for clients (which actually shoos away potential new clients). Vet also did not really want to help, and I get it - it was a holiday and I could hear a child crying in the background - but if so, why be on call at all? Read Less

Completely disgusted with this vet. My dog is riddled with cancer, our regular vet is in Nelson. She needs to be put down. We called West Kootenay because we didn't want my dog to spend an uncomfortable 45 minutes in a car. We offered to send them all of our vets information and they refused saying they would have to do their own assessment and would offer their own treatment. We had a tumour tested that came back as aggressive malignant breast cancer. My dog is 11. Even with all if this information they said no. I'm in shock because 8 years ago we put down a family dog there that had never been previously treated and although I knew they were a huge rip off they made us feel welcome at the time. I'm assuming that veterinarian has either left or retired. Although unpleasant putting animals down is a huge chunk of what vet's do. I'm sickened they would want us to spend more money and put our dog through more hell just to tell us she's dying.Read Less

Dr. Elaine and team at West Kootenay Animal Hospital are the best! We are only here for 6 months during our transition move to West Kelowna and we joke that we'll drive back. EIther that or relocate the Hospital to West Kelowna with us. Highly recommended vet service. Read Less

Thank you all for the kindness you treated Crash Briggeman throughout his 13 years Dr April, you are a gem there are not enough words to express how thankful Dave, Kelsea and I are that you were his Dr. I know he crossed over the Rainbow Bridge being pain free and Loved. Thank youRead Less

I brought my dog Tango in for an emergency dislocated hip. The staff was very helpful and was able to look at Tango after hours and went above and beyond with being caring.The low review is because I found the communication lacking. After Tango's hip popped out again the same night the issue of his hip dysplasia (shallow hips) was brought up. I felt like I never had all of the facts before originally making a decision for care, since his shallow hips were only brought up after the staff had attempted to relocate his hip. I brought up the issue with the clinic owners and was told they didn't think they had done anything wrong and to basically take a hike. I also found after asking around the price I was charged was high compared to other veterinary clinics in the area ($1,200 to relocate his hip plus and extra $250 for additional x-rays before surgery). After spending a painful two weeks with a dislocated hip Tango was able to have reconstructive hip surgery in Kelowna. He is doing a lot better now and is expected to make a full recovery. I will not be going back to the WKAH. Read Less

Drs. Rob and Elaine were fantastic when I had to bring my pregnant foster cat in for an emergency c-section/spay well after hours. They were kind and professional, took the time to explain exactly what was going on and what course of action would be required. It made what could have been a stressful situation much easier to handle. Read Less

There is no place better for the compassion knowledge and care extended to both my wonderful fur babies and us their care givers. As challenging as our pets are Dr Elaine and Dr Rob and their entire staff are always there for us. Triple kudos to the best team ever. And thanks for caring so deeply Read Less

Thank you so much to everyone at WKAH! Our family had an enormously emotional week wondering if our Lily dog would survive and come home again to us and it is because of your professionalism, dedication, and great kindness that we get to enjoy her company still. Again, we cannot thank you enough!! Read Less

WKAH is the only place to take your pets. I have been going there for over 10 years and I will not take my pets to anyone else. Rob and Elaine are the absolute best, so compassionate and kind. Have excellent staff. Accidents happen and when they do, having such a caring team to help you through hard times is just amazing. My life wouldn't be what it is today if it weren't for them, words will never express how grateful I am. WKAH is second to none, 5 stars in every aspect! Read Less

The team at West Kootenay Animal Hospital are one in a million. They consistently go above and beyond to meet my pet's complex medical needs-- even when it means doing after hours research, spending extra time in the exam room to answer my endless questions, and to phone us during their time off to follow up & check in. This is a team of people who are *truly* in the business because they love animals and believe (as I do) that they are members of the family, who deserve the BEST medical care & attention. I cannot recommend them enough! Read Less

I recently relocated to The Kootenays from Vancouver BC, and one of the top things on my priority list when settling in was finding a good local vet. My dogs mean the absolute world to me, and quality veterinary care is of the utmost importance. I'll admit:: I have been known to be pretty picky and hard to please with past vets. My standards are extremely high.With that said, I've been VERY impressed with West Kootenay. I've been in to the clinic twice now, and have seen two of their doctors.. Each experience from start to finish was absolutely lovely.The clinic itself is very new, clean, and inviting. You feel really comfortable the moment you walk in the door. The receptionists are kind and considerate-- very polite and very helpful. Most importantly! The doctors were knowledgable, without being condensing or rude. They LISTENED to what I had to say about my dog's health, my concerns, and my ideas. They offered insightful, helpful advice. They even went above and beyond to get second opinions on a sticky health issue with my french bulldog-- emailing a dental specialist for another opinion, and calling me after hours, from her own home, to fill me in and keep me in the loop. I can't tell you how much I appreciate a Veterinarian who treats my pets and I with dignity, respect and consideration. I have not yet had to bring my pets in here for any serious medical emergencies (and knock on wood that I never have to!) but so far, every experience I've had with the West Kootenay meets and exceeds my extremely high expectations. I feel like I can really trust them with my beloved dogs... and that's the highest compliment I could ever give a veterinarian. Read Less

they are one of the best vets here in trail bc, my dog loves going in there, they do everything they can to make you and your pet feel that everything is going to be ok. and also try n save you money, they also know the dog by name usually even after 1 visit which i just love. i would reccomend them to anyone that doesnt use them already Read Less