Very disappointed in the treatment we received at Ambleside Animal Hospital. Dr. Booth was extremely rude.We have been customers for 12 years, and between regular checkups and routine care we have had... Read More
Very disappointed in the treatment we received at Ambleside Animal Hospital. Dr. Booth was extremely rude.We have been customers for 12 years, and between regular checkups and routine care we have had absolutely no problems.In short, our dog had a complicated case consisting of a possible ACL tear and concurrent back issues. The communication was poor. When a surgery was recommended, The staff informed us that they were required to disclose that the surgeon was not board certified. We asked why the surgeon (Dr. Kahlon) wasn't board certified. We were just inquiring in to what board certification meant, and if it really mattered in our situation. The surgeon refused to answer the question, somehow got offended by a simple, reasonable inquiry, and decided to refuse to treat our dog. Even after taking our money for his consultation, he walked away.Then understandably, we were not confident in their consult and went elsewhere for a second opinion to a different animal hospital, which had completely different findings.We had a meeting with Dr. Booth, where he didn't introduce himself, nor seem interested in our meeting. My sister and I tried to share our disappointment with the miscommunication, the action of the surgeon, and to why our second opinion differed so greatly from their assessment. He then proceeded to belittle us, and dismiss our concerns completely. His tone and choice of words were extremely condescending. After this level of disrespect, he took no responsibility for the action of the surgeon, and provided us with no further discourse to help alleviate our issues.At this point, I realized from the beginning he didn't care. He was not aware of the issue contextually, and he in no way was willing to solve this problem or hear our concerns.Safe to say we will not be returning. Read Less