Not run by the BC Gov't like most people thinkYes they will give people on low income a discountBut they want proof, like your tax returnTook my cat in, he stop eating & drinking waterGot this guy with heavy accent, he keeps asking me to get blood test with fee of $200.00 When I say yes he smiles and so happy, seems really odd( think he got a bonus $ )My cat is diabetic now, they sell me the small bottle of insulin instead of the larger bottle plus $100.00 for 75 needlesThis is the most $$$ expensive $$$ vet place in VancouverRude controller admin woman if you can't afford their feeTakes me in her office , when can you pay with a stern faceEven with my low income discount wow super $$$$* This is a private company making big $$$$.$$ Read Less

My usual vet for my dog. They have great staff and veterinarians who are super informative and wont try to push for unnecessary services. The price is reasonable - not any cheaper than other places as what others might think since it SPCA. I recommend this place for others for their furry buddies. Read Less

The bcspca hospital was great place to be g my cat when he was ill the slowed me to make payments and did not charge me for some things I had to put my cat if 11 years down and had home privately cremated they helped me with all the arrangements and where there when I adopted my new cat he is great and price for him was very affordable and they have kept in touch with me after I got my new one home Read Less

The team at this branch are so devoted kind and compassionate. The experience to foster/adopt Mona has been amaxing! Caroline, Tera, Jefferey, Jessica & Amy at the shelter are great. When I took Mona in to the hospital for her check up I met the most caring compassionate individual & veterinarian Dr. Emilia Gordon. She was extremely thorough & loving. The SPCA is fortunate to have her on their team! Read Less

Amazing place to not only adopt a pet, they have an amazing vet there too! We got our 2.5 year old cat spayed here and the incision is so tiny, the stiching is also very neat. She got home and was not in any sort of pain, all she wanted to do was walk around and have us pat her. We had also brought some nail covers which they had put on and trimmed her nails very neatly. All the front desk ladies are extremely friendly and helpful. When I first met the vet I immediately felt very comfortable leaving her in their care. The prices are amazing for the quality and care, I would recommend this vet to everyone. Read Less

Had my dog spayed at this location over ten years ago and she's never gotten pregnant. A good place to weigh your growing infant if your doctor's office is very busy. Seriously though, the staff here are amazing. Very knowledgeable and they take the time to explain everything to ensure you have a thorough understanding of what's going on with your pet. The only downside is how busy they are, so you'll need to schedule your appointments well in advance. Read Less

price comparison around to get two male kittens neutered - this offered 'low income' assistance - need vaccination prior to neutering...ok, still cheaper than other places - suddenly upon check out was required and given flea treatment, etc add-ons - now won't be able to neuter as have to save up the money AGAIN - it's a meat market of add-ons - should have and will go to a different animal hospital for the neutering and future service Read Less

The location is convenient and most of the staff are friendly and attentive. They've kept my cats shots up to date and have everything saved on file for future visits. Their price per service is reasonable compared to the emergency vets. However, on several occasions, one of the vets has failed to listen to what my cats symptoms where and gave unhelpful recommendations. As a result, he advised me to spend money on more products and procedures than agreed to. After my cat spent the day constantly hopping in and out of the litter box, straining to pee and yowling in pain, I found blood in his urine. I brought him in immediately, and was encouraged to buy a special kitty litter to collect a urine sample, as extracting straight from the bladder can introduce blood that wouldn't otherwise be there. I went home, collected the sample and brought it back fresh (less than an hour old) as instructed. They then told me they still recommended extracting the urine because samples can be inconclusive or contaminated. Why did they tell me to collect one in the first place then? So I would buy the special kitty litter? I ended up having to pay for both sampling methods and they still came up with inconclusive results. I understand they can't control the results, but they said he's fine and recommended I switch him over to a special cat food (for $80/bag) if I'm still concerned. I tried to ask the vet what could have caused his physical symptoms but he didn't seem to hear me and brushed it off as my cat acting out for attention. I'm not the expert here, but my cat usually finds hilarious new ways to push breakable things off high surfaces when he wants attention; he doesn't put blood in his urine. A little google research taught me that it was likely crystals in his urine from changing his food or not getting enough water. Thanks google. My cat's hasn't had another incident since I've kept him on the same food for 8 months and keep his water extra fresh. This isn't the first time that vet has ignored the information I've given him and offered to sell me a product instead. I can't tell if he cares more about making money or if he just has terrible interpersonal skills. Either way, it made him very ineffective at his job. The one good thing is that they were able to rule out more significant medical problems. Beyond that, my cat (and I) was no better after the stress of seeing them. Read Less

My daughter did a donation drive for her birthday in lieu of gifts and when she stopped by this location to donate they made her feel absolutely spectacular. I've never adopted from them so I can only speak of how they dealt with her donation, but they offered to give her an animal tour, took her picture, sent her a kids magazine, and posted glowing things about her on their Facebook page. She has donated before but this was the first place that made her feel really good about herself for doing it. Read Less

The vets are really good, trustworthy and kind. They don't try to take advantage on you and make you spend more money than necessary. The reception is always busy and sometimes you have to wait long time, but the attendants do the best that they can. I highly recommend BC SPCA!Read Less

A few days ago my little cat was diagnosed with cancer so I had to put her down , it was very sad . The vet was very nice he told me there was no hope for my poor sick cat . I kissed my cat good bye and they took her away to give her a needle to put her to sleep very painless apparently. The time I was there was all of 10 minutes approx the vets charge was $60.00, the needle was $75.00 , and cremation was $5.00 and get approx $1.60 .my total bill was approx $141.60 . I thought that was a little expensive to have a little animal put down .I had visited the spca the day before and set up an appt for the next day at 10 :40 am when I came in I was early and made eye contact with the secretary but I found myself being bypassed by walk ins so I got up and asked the other secretary and she said did u tell us if you were here ? I said I made eye contact with the other secretary but she said well she probably is so busy she probably forgot. It's a money maker but they were very sympathetic but it was expensive . Read Less

Excellent service! Dr. Jodie Wilson and her team took fantastic care of Leo before, during, and after his neuter operation. As a result, his wound healed much faster than expected. The incision was done so well that you can't even see the scar unless you look closely. And of course the price was super reasonable. I paid less than half of what I would have paid had I gone to my private vet for the operation. I highly recommend this animal hospital! Read Less

Prices are the most reasonable and I think the degree of care the pets are getting are actually quite good.However, I find the staff - particularly the doctors - really rude, abrupt and offer a lot of unsolicited "training" advice. Yes, my dog reacts poorly in the vet, but it doesn't mean I don't spend time disciplining or training my dog. And telling me that i'm doing a "poor job" does not help at all! My dog is a puppy - so we are still working very hard on staying calm in new and stimulating environments. To add the cherry on top of this one visit, a doctor actually told me to go see another vet instead. I thought that was extremely poor customer service! Will I come back? Yes- but only because I can't afford to bring my dog somewhere else. Am I happy about it? Nope. Read Less

We had an appointment and ended up waiting almost 45 mins, but other than the wait, everything about our visit was great.Prices here are extremely reasonable and they won't BS you or upsell you. The vet we saw was amazing and went over prices as we went along, and told me all our options for tests and treatments. She didn't order extra unnesscary tests, and was very honest about the fact that my cat could wait a few days to see how he'd do on medicine she prescribed, and THEN we might have to do blood work (blood work is expensive so I'm glad she was realistic and didn't try to push it). She ended up needing to do more x-rays however, and they were free of charge because she didn't tell me she'd be doing them before my cat went into the x-ray room.There is a good chance you'll get an appointment within the same week you call. Just be prepared for a long wait. Also, they have a drop in vaccination clinic and the waiting room tends to get a bit crowded during those times.... Read Less

The facility is not that appealing visually but their prices are very fair and the Doctor H is great. Staff are very knowledgable and frankly if you're in Vancouver there's no reason to bring your dog elsewhere for a vaccination. For my puppy's first set of shots a nearby vet charged us $150 which felt like a lot hence why I was recommended to come to BC SPCA. If you call in the machine can be a little tedious but I found the receptionist to be helpful and friendly. The wait times for the drop in vaccinations were very reasonable. Read Less

I took my cat in for a spay about a month ago now and I can hardly explain how amazing the entire experience was! Firstly, I can hardly find a scar from where the incision was, even right after the surgery it was rather small, and she's back to her complete old self. Before we left her in the morning the Vet we talked to took a lot of care and time to answer any questions we had and I didn't once feel rushed. It was a bit chaotic in the foyer when we arrived and all in all it took about an hour (quite a bit longer than I anticipated) but I figured that was due to the fact that all cats are admitted at the same time.  All in all it was a great experience and I will be sure to return if any other problems arise! Read Less

I recently started rehabbing a dog in who had previously lived tied to a chain. After taking time off work for seperation anxiety training, enrolling him in a reactive dog course, and all the other new dog expenses were accounted for, I was running a bit low on funds. I turned to the SPCA pet hospital for help. The receptionist/ vet tech(?) who answered the phone was friendly and non judgemental. She told me my reactive dog would have limited interaction with other dogs, and asked that when I bring him in to just keep him outside untill his neuter paperwork was completed. Perfect, totally manageable. However, the receptionist that was at the front desk was horrible. She scoffed at my dog, was seemingly upset that I had brought a "fighting" dog to a vet's office (eventhough my pressa canario/boxer mix was waiting outside with a friend), and was really rude when I meintoned that he would need a round of shots. I explained that I just got my dog and that he was abused by his previous home, but she still felt the need to call me "irresponsible" for not knowing his medical history. I was told to pick him up at the end of the day, and I let her know that a friend would be comming to get him, as I had to work. When I saw the vet he felt the need to tell me I had "no clue what [I was] doing with [my] dog," and that he had "no training whatsoever". I agreed and told him I had him in a reactive dog course and had to get him neutered before taking him to class. He then watched as I struggled to get my nearly 100lb dog on the scale, laughed, and muttered that I was "unbelieable". Thanks Bro. Another patient in the waiting room overheard our rif raff and offered her condolescences. Her husky was also dog aggressive but making strides, and she encouraged me to hang in and keep a thick skin.I got a call while at work that my dog had a hernia that needed attention, and that it would cost "sixty  bucks, if [I could] manage to scrape that together". I called back about 15 minutes later and got my favourite vet tech/receptionist (?), who told me he had already been stiched up and was snoozing blissfully. She also said that a lot of dogs have benign hernias and to just keep an eye on it. I was invited to bring him back for a second procedure if it started to bother him.When my friend picked my dog up, he was told to go to a different vet to get the hernia fixed, as they were uncomfortable treating my dog. He assumed the worst- that he had a scrap with another dog or worse even, a human. Ends up they just didn't like how long it took  for me to return their call, and said I was unreliable in an emergency and shouldn't have a dog if I wasn't committed to it. At the end of the day, I did all I could. I stayed calm, took precautions, and inquired about how to best treat my reactive rehab dog. The majority of the SPCA staff were completely judgemental, not willing to listen, and holier than thou. I can understand that they see a lot of animal abuse, and want to take it out on someone. However, I'm vegan and put up with a lot of veganazis, so if someones' ignorant self righteous attitude gets to me, trust that they were excessive. The take home: don't take rehabbing dogs here. If you have to then hold your head high and ignore these dicks. Their attitude is a barrier to acess of services to those who need it most, and at a disservice to themselves. Read Less

I have never had a problem with SPCA hospital. My poor yorkie was diagnosed with bladder stones again for the second time and this time I decided to bring him into SPCA instead. For his first bladder stone removal operation, we did it at Atlas Vet which was a TERRIBLE IDEA! Tuesday:Our yorkie was vomiting, getting the runs, straining to pee, and was not eating so we took him into SPCA one day without making an appointment hoping they will let us see a vet. They were very kind about it and booked us in for an appointment on the same day sometime in the afternoon.The vet did many work such as blood tests, urine test, and x-ray to find out that my yorkie has bladder stones. They told me to drop him off the next morning for some fluids while we wait for the test results since he wasn't eating.Wednesday:We took him into get fluid. The cage was very clean with a warm blanket compared to Atlas Vet.We proceeded with the bladder stone removal surgery on the following day. The vet did a quick check up and explained thoroughly about what is going to happen during the operation, post-operation care, and answered any questions/concerned I had before the surgery. After surgery, we picked him up later that evening. The receptionist was really nice and helpful. She explained everything we needed to know about post-surgery care, medications (all written down with times and instructions), and new diet plan to prevent future bladder stones. She also wrote down reminders for us to set another appointment just to follow up and perform another urine sample to ensure our dog is healthy.I don't understand why people are complaining about the staff. Yes, this vet can be a bit chaotic and extremely busy due to appointments and because of their walk-in vaccinations so I can imagine how overwhelming it can be sometimes when you are trying to get everyone in to see the vet. Once you start talking to them, they are actually nice people. Pro: good price, friendly staff that treats your pet like their own, explains everything to you, sets expectationsCons: sometimes you have to wait awhile because it gets really busyOh, and if you are wondering why I will never take my dog back to Atlas Vet... just look up my review for them and you will understand why! Till this day, I was never told what food product I should be feeding my dog and what else I can do to prevent bladder stones. Thanks to SPCA, I know what to do now and I feel this was something that could have been prevented if Atlas Vet did their job and gave me recommendations... but instead they just told me to take my dog home as he was dripping blood all over the place without proper medication! Read Less

I heard from my dad that SPCA offers cheaper vaccinations compared to independently owned vet hospitals. It is not true at all.  Vaccines are relatively the same price, so do your homework before you go ahead and take your pet to another vet.  I went during a weekday and I didn't have to wait long as there weren't many people waiting for an appointment for their pets. Read Less

Pros: Caring and knowledgeable staff, reasonable pricesCons: Tends to run quite late, feels a bit chaoticI brought my cats here for 20 years (until I moved to Burnaby) and am a big fan! The staff here are compassionate and their goal is the well-being of your animal, not plumping the bottom-line.With the exception of one front-line staff person (Farrah Fawcett, indeed!), I have found everyone there to be friendly and helpful (which is impressive considering how chaotic it can get!). You do need to brace for a long wait, though. I always tried to make my appointment as early as possible, since by the afternoon they are quite back-logged. I do believe, however, that a lot of the back-log is due to the vets spending as much time as they feel is necessary with each patient. Even if they were running over an hour behind, I knew that once I was in there my cat would have the vet's undivided attention. That being said, I often wished that they could lengthen the appointment times in their calendar so that they didn't take on so many patients in a day.From basic check-ups to major surgery to mystery conditions to the final goodbye, we've done it all here and have felt supported while doing it. The vets clearly lay out options, as well as cost/benefit information (which is invaluable when you are facing a really tough decision and you have limited finances).This animal hospital definitely has its drawbacks, but I always had the utmost faith that my cats would be well cared for and that is what's most important to me. I wish I still lived close enough to bring my current cat here! Read Less

I'm unsure if the veterinarian staff is volunteer-based or paid.  However, the front line staff have always been nothing but rude and abrupt in the three times I've visited.  One employee in particular that works the front reception has always been particularly nasty - an older caucasian lady with fake blonde hair done up 70's style ala Farrah Fawcett.  The doctors are just as unhelpful.  One in particular turned what was suppossed to be a quick checkover prior to neutering into an interrogation.  I was rudely accused of not taking care of my dog - in particular I was asked why I hadn't done anything about a baby canine that was still in the process of coming out. I was told to come back in a weeks time to have it removed.The next doctor I spoke with said the first one didn't know what he was talking about and that the tooth was fine - it would fall out on its own eventually.Overall, I would not recommend this vet.  Yes, they are mostly volunteer and do the best they can under the circumstances.  However, that doesn't excuse the lack of enthusiasm and basic courtesy amongst the staff.  It's absolutely dreadful stepping through their doors and leaves my blood pressure skyhigh by the end of the visit. Read Less