My puppy idol wasn't feeling well and other vets had told us it was just his hips because he was a german Shepard. Within 10 minutes of going to canada west they informed me that he probably had cancer, which he did. If I didn't bring him there that night he would have passed away. Even though we had to put him to sleep, we had the time to say bye to him. They even wrote me a letter and signed it saying how sorry they were for our loss. By far the best vet I've ever been to. Read Less

Had my first medical scare with my Pom Reggie. I been a bit of a mess worried all day and the staff today were so lovely. Dr. Imlach and her assistant were were very kind and knowledgeable. Thank your for making this experience easier for me. Read Less

My dog wasn't feeling well but by the time I got to the vet she seemed much better. I decided i would go into the clinic and let the girls take a look at her and see what they thought. They said that they would check her vitals. I told them I didn't want to pay for 157 consultation fee if she was ok. Which it was apparent that she was much better and the girl told me that they would just check her vitals and I could decided from there. But once they took her into the back they wouldn't let me see her or go get her and Forced me to do a consultantion with the vet and didn't give me a choice because if I wanted my dog back i had to talk to the vet. Just so they could charge me 157 just to get asked questions. Read Less

It was a nice place, professional staff, it was very expensive but didn't want to wait. However the Vet knew our cats were doomed and sent out the nurse to give me some generic instructions. I would say if its a real emergency or if you have deep pockets then go ahead otherwise wait for local vet to open. EDIT, The two cats actually died. I went back frustrated and upset. The vet I spoke to who was different than the one who treated them, read the file and I could see the change in her expression, when she realized what had been written and what we were told. I asked half refund, the vet apologized and gave it to us. Read Less

My experience isn't as severe as many others, be it positive or negative, but I found the staff there to be very friendly and patient. My family vet was concerned about water in my kitten's lungs and had him sent to the hospital where they saw him immediately. The vet / intern who looked after my kitten, Christopher Drolet, explained everything that he did clearly and gave me affordable, non-invasive and safe options for further investigation and treatment. Thankfully it seems my kitten's condition is not immediately life threatening, but he will have to be monitored at home. Dr. Drolet was friendly and didn't push for expensive methods like others have mentioned this hospital does. I really appreciate his kindness! While unavoidable, as this hospital does have specialists that other hospitals wouldn't, the only downside is the price. While it was worth getting the reassurance that my kitten's life wasn't in danger, it still hurt my wallet a bit. Even with pet insurance, paying that money upfront can add to the stress of an already worrisome situation. Read Less

Great staff and vets. My dog had brachycephalic surgery here and an MRI of his back to investigate back pain. A couple bumps in the road with some minor blips (e.g., given wrong size E-Collar initially - didn’t bother checking if it fit before sending me home) but we are happy with the overall care at this facility. They also keep it really clean which is nice! Also, post-op, our surgeon/surgery team were always willing to answer all our questions or concerns we had. Read Less

This is such an amazing facility. The care and compassion that every staff member has is incredible. My dog spent 3 nights with them and she almost died so I spent a lot of time at the hospital. I witnessed constant patience, care and empathy for all their patients and they do all they can to make difficult situations as comfortable as possible. Read Less

I am giving a one because the receptionist was quite nice. Went there in the middle of the night because my dog was limping in pain. She had been limping for a week and we were waiting to hear back from xray results from our vet. We went here in the middle of the night and the vet told us most likely its a tumor in her nerves. Nothing we can do but she would have to be put down. We cried took her home called our vet in the am and said that was insane. She is now walking again. SO NO THANKS Read Less

After almost a year, I am just now at the point of being able to talk about our horrendous experience at this clinic. I am in complete agreement with other posters citing poor communication regarding diagnosis, prognosis, treatment options and the outrageous cost, or "money grab" as another poster put it. The neurologist examined my dog and said she seemed to be getting around reasonably well. (She had a gait problem). Instead of the vet simply saying, "you know, I don't think she really needs anything done, she seems to be OK" and recommending we just watch her, he gave me a laundry list of tests he "recommended" totaling $5000. I agreed to an MRI only. Thank goodness I am in the medical profession myself and had the presence of mind to say NO. I can completely understand how other people without medical knowledge would be totally overwhelmed and probably agree to everything as we all want the best for our beloved fur-babies. And, we are at the mercy of the vet who we hope has our pet's best interests at heart and is considering the entire picture. Unfortunately, as an anxious pet parent, my emotions got in the way and I didn't have the presence of mind to run for the door with my dog. She had the MRI of her hip, or so I THOUGHT that was all they did. When they brought her out she could hardly walk. She was in so much pain for days after and was never the same. The vet did other tests that I did NOT give permission for, including a needle aspiration, an invasive procedure! Who knows what sort of damage could have resulted from that! He had NO RIGHT to perform tests I didn't authorize, not to mention the added time she spent under general anesthesia! I couldn't believe it. I feel like they experimented on my beloved dog and I am disgusted with this vet. Why couldn't he have just left well enough alone? Of course, I am upset with myself for having not listened to my instincts and just taken her home. As they had no permission for the additional tests, they didn't charge me for them, and I wouldn't have paid for them anyway. To sum it up, my experience at the clinic was disturbing, at best. I wish I had listened to my gut and just left. I've also realized it's really important to look at the whole picture. If your pet is younger and has a diagnosis that is reasonably treatable, then go for it. It's all about their quality of life and are we doing all these things for them or for us? And is it really fair to them? I finally had to put my sweet girl to sleep last month as she was in constant pain and having so much difficulty getting up and down. I absolutely regret having taken her to this clinic and I truly believe she would still be with me if I hadn't. Read Less

Cannot put into words how amazing the people are here and the high level of professionalism. They get that pet owners and pets are distressed when they come here. We were impressed with how efficient, respectful, friendly and upbeat every level of staff was when we brought our dog in twice in one week for an emergency. It's the very best care you'll find anywhere for your pet. Yes it is expensive but they lay out all options for you and nobody says you must do this or that. You make the decision based on what the doctor's best advice would be. We paid for several tests and got results back the SAME day. Thank you so much for the incredible service you offer. Going to your own vet is sometimes not adequate: this is pet care on a completely different level. Btw, lesson to all pet owners: get pet insurance. Read Less

We've had to visit Canada West twice in the last 6 months for emergency appointments. The last of which was this weekend when we had to suddenly say goodbye to our beloved Dixie. On both occasions every member of staff has been incredible, expert and efficient but so loving and compassionate as well. If you need an emergency vet this is an amazing place to go. Our deepest thanks to everyone at Canada West for their amazing care. Read Less

A few years ago we had an incident with our dog and were referred to Canada West. I can't stress enough how amazing the people who work there are. If you have been referred here then chances are your pet has a serious health issue which can be such a stressful time - the Can West team do their best to ensure you and your pet are well taken care of. It is expensive but you pay for the service you get which is incredible. Who can put a cost on love?They gave me more time with my dog than we thought possible and I will be forever grateful to everyone there! Read Less

Dr Cotter was highly professional and sensitive to our concerns. He handled a very difficult conversation with compassion and sensitivity and provided us with our options in detail and without judgement as to our decisions. He was very thoughtful and considerate of our daughter who brought our pet in for an emergency exam. highly recommend them Read Less

Dr.Brad Cotter is completely unprofessional, and acts like an emotional little girl. He needs to seek psychiatric help. I will never bring my pets to this establishment. All these negative reviews can't be wrong. Read Less

Spent almost $2000 to get wrong information about my dogs condition. Their wrong information led to a decision against getting surgery which would have saved my pets life. I am so angry with them. I will never take a pet there again.Read Less

If you care about your pet DO NOT TAKE HERE!!! After 2 hours waiting I simply asked one of the staff my pet is in pain, has the vet looked at him yet? and she explains how they are busy and will be another hour for the vet to see us. Finally we get to see the vet and as soon as he finished introducing himself he (BRAD COTTER) yells at me for being rude to their staff (For asking after 2 hours being concerned about my pet) and he said that MY PET IS NOT THE MOST IMPORTANT PET THERE! and he said he will be back in 10 minutes and he just left the room!!!!! WOW ... I just took my pet and went to another 24/7 hospital at 9pm!!! What a WASTE!!!! and clearly HE DIDNT CARE ABOUT MY PET BEING IN PAIN!!!! I understand even if my pet isn't the most important but other people who came after us they were looked after, not only they're not fair they don't care about animals. The vet was yelling that we weren't even there for an hour which was a lie. IF YOU REALLY HAVE AN EMERGENCY READ THE OTHER REVIEWS AND DO NOT TAKE YOUR PET THERE BECAUSE THEY DON'T CARE AND IF IT'S NOT AN EMERGENCY SAVE YOUR MONEY AND GO SOMEWHERE ELSE this place is extremely expensive AND STAFF are rude I read a very similar experience as mine. Read Less

I cannot express in words how grateful I am for Dr Nick Sharpe and the care that he and the rest of the staff at CanWest have provided Zoe - especially this last time around. Dr Sharpe is kind and compassionate and knows his stuff. He saved my dogs life! Read Less

Thank you for the incredible work with Seven. She is doing excellent, as if nothing happened at all! We can see her demeanor, her playfulness and joy for life are way more present than before the surgery. We are so grateful for your help and expertise. Read Less

My dog Kingston has been to Canada West Vet's for 3 episodes of IVDD. The first two times we were able to heal Kingston through conservative treatment. 3 weeks ago, Kingston was showing symptoms of IVDD again. He was trembling, his back was arched, his stomach was tight, and he was clearly in pain. I called Canada West and they took Kingston in right away. Dr. Sharpe had a look at him and his documents, and recommended surgery. He did not push it in any way but highly recommended. He said we could send him home and start conservative treatment (with pain meds), but that if he regressed in any way that I should saddle up for surgery. After four days, I noticed he was still in pain. Although he wasn't regressing, there was no progress so I took him in on Saturday, they kept him overnight and put him on morphine. On Sunday, Dr. Sharpe had a look at him and recommended we move forward with an MRI on Monday. During this time I visited him frequently, and it was clear that the staff was taking excellent care of him and truly cared for his well-being. They were also happy to answer all of my 10,000 questions. After the MRI, it turned out that he had multiple ruptured disks and multiple disks that had potrusions (not sure what that means but it isn't good). Surgery had to happen. So we booked him in for Tuesday. They performed the surgery and it went very well. They had originally quoted me $9,500 but the total ended up coming out to about $8,100 including the 7 nights he stayed there, the drugs, the IV, and the physio therapy. They also performed a free CT scan because they thought there may have been an issue with his neck. My boy is at home recovering now, and he's recovering really really well. The team at Canada West did an incredible job and have provided Kingston with a better future. I'm forever grateful for everything they have done for my dog and the measures they took to reduce the cost of a very expensive procedure. Read Less

The level of knowledge, professionalism, and compassion at Canada West brought us comfort and confidence during a terrifying time. If it weren't for the team at Canada West, I don't think our pup would be here today. We are grateful to them and can never thank them enough for everything they have done for our boy! Read Less

There aren't really words to describe my experience at Canada West - the emotions are still rather raw, 6 months after the fact. To be clear, I think the crtitical care & support staff are absolutely wonderful. They did the best they could for my dog when the scenario I'm about to describe inevitably escalated.I had a frenchie, JL, that I brought to Canada from Paris. He was the most hilarious, sweet, well-mannered dog I've ever known. As with many brachycephalic dogs, his breathing was an issue, especially as he grew into adulthood. We had his nasal passageways operated on initially to try and help, to not much avail. He struggled particularly suring periods of high heat and too much exercise, and our vet recommended we explore the option of having surgery on his soft palatte to remove excess tissue. We were referred to Canada West, and went in for a consultation. Initially both the high cost of the surgery and recovery were prohibitive, so we left the surgery for a year and revisited it this past spring. During our second consult we were told of possible risks - there was a very small chance that our dog would have to have a temporary tracheostomy (breathing hole in his throat) as sometimes it can be difficult to get the dog off the ventilator, but at least it would only be temporary. We agreed that at this point we should get the surgery for the dog to help his comfort down the road (despite the fact we've never had any major distress problems) and so we booked the surgery. After insane complications, multiple tracheostomies, (the final one permanent) my dog died in my arms. Turns out his trachea was so narrow that a) the surgery would never have done anything to alleviate his breathing issues in the first place and b) the trauma of all the surgeries, pneumonia as a complication, etc is what eventually killed him. Canada West does NOT do their due diligence on your pet prior to performing invasive, life-threatening surgery. We spent about $30,000 in ~6 weeks to Canada West for nothing but absolute heartbreak. There is absolutely zero doubt in my mind that had we not opted for their recommended, "safe" surgery, my dog would still be with me today. He was only three years old. Get a second opinion and get whatever exploratory work you can have done before you put your pet's life in their hands. Read Less

Just wanted to say thank you for all the time and efforts the entire staff gave to try and save little Nano! Everyone there are super heros in my opinion...for what you all did for Nano and for what you do for countless other animals. Thank you again. Read Less

Thank you the whole team and all the techs around our little Nano to take good care of him. And let his Brothers be the moral support. We will mis him like you all will also knowing him for the brief time we had with him. But he will make the Difference and will be always in our harts. Thank you all sooooo much from the Netherlands Read Less

Thank you for everything you did for Nano, and your compassion for a kitten who had so many things fighting against him. He might not have been meant to stay here with us, but those of us who were rooting for him to pull through know that you did everything you could, and it is appreciated very, very much. Read Less

Thank you so much for your incredible care of sweet little Nano. We all know that you did everything possible to save Nano and that you went above and beyond the call of duty. I am so glad that Nano was able to get your extraordinary care, compassion and love. Clearly I highly recommend you to anyone looking for a top notch vet!! Read Less

Thank you for all you do...day in and day out...for all animals in special need, but especially for Cassidy, Skye and wee Nano. Heroes on 2 legs helping heroes on 4. As we all grieve the loss of Nano today, take heart in knowing because of your help Cassidy and Skye are thriving. My own Tinykittens, Eep & Owl, send purrs and head butts to the entire Canada West Team <3 Read Less

In a world where there is so much violence and hate, we are reminded today that there are people who believe in going the extra several miles to try and save one little tiny life. That was Canada West today. Little Nano the kitten was hanging on by a thread but you all fought with him until he could fight no longer. Thank you for renewing my faith in humanity today. Read Less

Thank you for all you did to help little Nano from Tinykittens. Veterinarians are angels in disguise and your were little Nano's angel, even though he didn't make it, he was loved and cared for in his final days. Thank you for all you did. Read Less

I would put 0 stars if there was an option. MONEY MAKING MACHINE that what it is. They care about your animal as long as you pay their BIG bills. They hold animals hostage until you agree to their EXTREMELY expensive services and treatments. They didn't want to give our puppy back for home treatment. I had to insist and signed the care refusal form to get my puppy back. After that, the doctor only agreed to bring the puppy back to us after we pay the bill. She also threatened us to report to SPCA as an animal cruelty case, and she DID! The SPCA officer came to our house to make sure the dog is OK and getting recommended treatment at home. Poor service, insensitive doctor, overpriced procedures. Do not recommend Read Less

They took amazing care of my pompom... I can always trust them anytime. Their price is fair to what miracle that they can do. Although he passed away eventually I believe their job was immaculate and I appreciate their care and judgment. Thank you so much. Read Less

As a pet owner who loves her pet, choosing a vet in times of need can be very nerve-wracking. You read reviews that are good and bad and wonder which ones are true. When it comes to their pets, owners can be very finicky. To every pet owner out there, trust me when I say that these people are the best ones I have come across.I have a six-pound little pomeranian-chihuahua named Tara that has had congestive heart failure and a collapsed trachea in the last few months. I have been to a few other clinics since that time to get my pooch taken care of. I had brought her in for emergency to another clinic originally, when she was having trouble breathing, so she had to stay overnight. The person who took her in assured me that they would make her feel comfortable because she would be scared. When I called in the morning and asked how she was doing, the attendant told me that she had been crying in her cage all night. They left a dog with cardiac issues alone and scared in a cage by herself and didn't even take her out to comfort her or tend to her all night! I finally found Canada West when one of the vets recommended them because of their cardiac care facility.  From the first moment walking in, one of the ladies working in the back noticed her and came running to the front desk to hold her. She has since been nurtured, cared for and attended to more thoroughly than I have ever seen in any clinic. She is never left alone to be scared. Everyone there seems to really love dogs, and I have seen them being caring to every single animal that comes in their door. They have been so caring, conscientious and thorough since I first brought her in. The vet that I've been seeing there, Marco, is extremely thorough and spends so much time talking to me about Tara's issues. There is always a follow-up email within the week to check to see the progress with any new routines or medications. Whenever I call, they make every effort to address my concerns and get me answers as soon as possible....and they always call back. What prompted me to write this review is that today I had called because I had lost the prescription for a new medication I was given when I was in. I also had some questions about this medication...I was a bit nervous about giving it to her because of some things I was reading online (good old Dr. Google). The lady who answered said that the cardiology team was not there but she would try to find out what she could and get the prescription sent to the nearest pharmacy. She called me back promptly with my questions answered and had sent the prescription to my pharmacy. She called back again when the pharmacy had the drug on backorder, and so she wanted to send it to another pharmacy that had the drug but wanted to make sure I was ok with going there instead. She called me three different times to help trouble-shoot everything and make sure that I felt ok about giving the drug to my dog. I know they are a busy clinic and she spent time out of her day to help out a concerned pet owner and resolve the issues. She could have easily told me to call back in the morning when the office was officially open and the cardiac team was there. But she didn't. She took care of it herself, with compassion and patience.Tara is an older rescue dog that I got about 7 years ago...and I don't know how much time she has left. Yes, it's expensive sometimes. But so are other clinics...you can't get away from that when you have a pet. I would rather spend my money on a place that cares for my pet with professionalism and compassion, and who will make sure that whatever time she has left is comfortable, happy and that she is as pain-free as possible. They are fair and always tell you the costs ahead of time. My dog is worth it, and it is what I signed up for when I got her. Thank you to the team at Canada West. Read Less

After reading a few negative reviews I was concerned. But if you are looking for the best care for your animal don't hesitate to come here. It will not be cheap but you are paying for specialist and special diagnostic equipment you can't find elsewhere. We brought our little dog suffering from paralysis into Can West. She was given a full work up. Holly was well looked after while in their care. Unfortunately, the tests were not conclusive for any diagnosis. We came to a consensus it was Coonhounds disease and hoped to nurse her back to health. Our dog's health declined and we ended up rushing her to Can West After hours. Our sweet fur baby did not survive but I feel content in knowing that we got her the best care that we could. Dr Higgins was thorough and caring. Dr Cotter was very compassionate, informative and kind. Can West did not try and force unnecessary test on us. They were straight forward, professional and compassionate. Read Less

For anyone who has been referred to Canada West through their vet and have been reading all the mixed reviews, feeling worried if they should take their pet here... first of all, let me say, I was in the same boat. Please take heart that I am not a "paid" or "fake" reviewer writing this. I was reading previous negative reviews how people here wondered if all the positive reviews are fake. If you check out my profile, I have been reviewing restaurants and venues way before I wrote this review, so you know I am legitimate.My dog was having seizures once every month or once every 2 months. However, in April, he suddenly had 3 seizures in that month alone after I fed him a new dog food called "Health and Wellness Grain-Free". My other puppy did just fine on this food.  I read online that rosemary (a natural preservative in many dog foods) can cause seizures to dogs that are sensitive to it.  PS, a tip from me: if your dog has seizures, immediately apply an ice bag on his back, it keeps him from overheating and cuts the seizure time in half. It's a trick I learned on the net, just google "ice pack to stop canine seizures".VISIT 1:--------------At first, felt really nervous about Canada West because of the mixed reviews online. My dog was not in a state of life-and-death, but he was in a serious condition since he was experiencing seizures. I was booked for a consultation with Dr. Nick Sharp. It was $230 + tax for about an hour consultation, so coming here is expensive. However, Canada West is a place to bring your pets if their conditions are more serious. The girl on the phone was so nice and she was Japanese. Since I am part Japanese, I felt at ease talking with her. When I went in person to Canada West, I wasn't sure what to expect. But my worries were put to rest when I met Dr. Sharp in person. He was professional, polite, and a very thoughtful person. He is a neurosurgeon there and other pet owners have told me on Facebook that he is one of the very best. Read Tamara B's review below if you want to know more about him and the clinic. I had a chart of my dog's seizures ready for him, and a video of my dog's seizure for him to watch. He checked our dog and also took him outside to observe his walking gait and behavior and asked us questions. He wrote up a report about my dog and his suggestions for the next steps. They did some tests on him that day and I was sad to see that the results showed that his liver reading was mild to moderate elevated (I guess it's called elevated liver enzymes?). I do recommend Dr. Sharp for your pet, he seems very professional and knowledgeable. He explains the options and has a price list beside everything so you don't get any "surprise" fees. Everything is laid out on paper to you clearly. He emailed the results to us with his suggestions, thoughts, and also some information on possible liver diseases that might match my dog. I don't have pet insurance by the way, so I would be paying full price for everything. Like I mentioned, the prices here are very expensive, but they offer critical care and emergency services that regular vets do not. I am considering doing a crowd-funding or fundraiser for my dog if prices go beyond what I can afford. You also need to put down 75% deposit fee. This is their way of avoiding clients from bailing on bills. The prices are hard on me, since I'm paying back student loans and I am not wealthy by any means. I used a credit card for all the prices so far so I will have to slowly pay them off later through work. My only concern to Canada West is that when I go pick up my dog, the receptionist trusts me and has my dog given out to me easily by staff. I think there should be a pet owner ID system set up, to prevent the possibility of thieves from coming in and pretending to take up someone's pet. After our first visit, I researched tirelessly on the internet for a natural cure for his liver because I learned that the liver is an organ that can self-regenerate and heal itself if it's not too far damaged. Tips on the net suggested changing a dog's diet immediately to a nutritious low-protein or easily digestible protein diet will help immensely on his liver and health no matter at what stage of damage. I switched my dog food from kibble to real home-made recipes I found on the net for dogs with liver damage.VISIT 2:-----------------Two weeks later, my dog had his bile acid test done and results showed his liver was back to normal! Maybe the diet is working? But the ultrasound showed that he had intestinal erosions/ulcerations so this is my next concern now. I will be updating this post review as I go along on my next steps with Canada West. What I absolutely love about Dr. Sharp is that he doesn't push products/meds on you and respects if you want to try holistic/alternative ways first.  Anyway, Yelp says I've hit my 5000 characters limit for my post here, so I'll have to continue my review as a new one next time. Read Less

I'm really surprised to read any negative reviews about this animal hospital. I'm currently dealing with my beloved cat who's mammary cancer may have returned. Dr Saam (oncology) is nothing short of amazing, probably the most detailed, caring and informed vet I have encountered. As well Dr King who did our cats second mammary removal surgery was incredible. Being her second surgery we had something to compare the experience to and Dr King was by leaps and bounds the superior surgeon. Our cats stitches looked as neat and tidy as sutures on a human and were so much better than the vet we had used in LA. But the real kicker for everyone who says Canada West is expensive? The surgery was half the price of our LA vet. Dr Saam in consultation with other specialists at the clinic was also able to figure out what was causing our cats constant runny eye and occasional wheezing (our regular vet had dismissed this as incurable viral herpes) She showed us our cats CT scan so we could see what the issues were and explained in detail what we were seeing. It turned out that our cat was also suffering from mycoplasma and chlamydia, both undiagnosed by our regular vet and treatable with a series of antibiotics. We get regular phone calls, emails and updates while we are going through all of this as well. As well the comments about minimums and not taking insurance are all false. They dealt with all our insurance forms to make it so much easier and helped me understand the pre-approval process. They just plain care about giving your pet the best care possible but will also give you all the options and associated costs with absolutely no pressure. We are so grateful to have been referred here. Read Less

Let me tell you: whatever you have been reading online is a load of malarky.  It was so hard for me to choose a neurologist because reviews on yelp and on the veterinary review website kept sending each other back and forth ("No, Boundary Bay is better, never take your dog to Canada West".  "No, Canada West is better, don't take your dog to Boundary Bay".).For a $6,000 life threatening surgery, it was hard to make a choice, but we are beyond confident that we made the right one.Our dog was referred to the neurology department as she was showing beginning signs of intravertaebral disc disease.  We were scheduled to meet with Dr. Higgins, who somehow has negative reviews online.  I was a bit worried when I came in because of those reviews, but thank God they were all wrong.Dr. Higgins was so sweet, and so informative.  He had Cocoa walk around so he could check her neurological function, he ran a few tests and a CT, and he explained all of my options to me very clearly so that we could make an informed choice.  We decided to wait it out to see if her body would heal itself.  He sent us home with strong pain meds and anti-inflammatories, with the idea that we would come back in a couple of weeks to reassess.Less than 48 hours later, our dog was paralyzed in her back legs.  I called the clinic at 10:45pm, sobbing uncontrollably.  We ended up rushing her in that night so that they could put her on IV fluids and prep her for emergency surgery the following morning.Let me just say that these were some of the most terrifying days I've had.  My dog is basically my kid.  Dr. Higgins was so amazing.  He called the next morning to let me know how Cocoa was doing, and let us know that they were about to take her into surgery.  He assured me that he would call the second that they finished to keep me in the loop, and said that if I wanted to call in between then to hear how she was doing, that I was more than welcome.They even started the surgery before we had paid the 75% deposit, as we were scrambling to get it covered.  Everyone was so professional and so kind to us that I was more than willing to spend the $6,000 to save my dogs ability to walk.Over the time that she was there, everyone complimented how wonderful Cocoa was, saying that she was sweet and always wagging her tail.  I called every night to check on her, and the vet tech was always happy to give me an update and never made me feel rushed.We got to visit her after her surgery while she was healing, and they were really kind to us then as well.  They even waited for us to get there to take her off her catheter and to walk her outside for the first time, which was really nice.For such a hectic, scary few days, they really did everything that they could to make life easier on us.Please don't believe the other negative reviews.  At the very least, know that the neurology department is phenomenal and your pup is in good hands if you bring it there.I do feel that some people blamed their pets death on the doctors which prompted a negative review; I also feel that these doctors would have done everything possible to save them, and feelings may have gotten in the way of an honest review.We would highly recommend Dr. Higgins and his staff to anyone needing a neurologist.UPDATE:So, our puppy (not Cocoa) ended up having a deformity in her leg which required surgery. Obviously we chose to come back to Canada West!  Our experience with the surgery department was just as wonderful as it was with the neurology department. Dr. King handled all of our questions and concerns with absolute grace. He was so kind to our pup and to us that we felt very at ease almost immediately. He's also brilliant - I knew something was wrong with her back leg but even after our regular vet tools X-rays, he claimed nothing was wrong. I did my research and thought it was something to do with a deformity in her hock, but Dr. King almost immediately knew that she had a deformed growth plate. She had a corrective osteotomy the following week and is doing better than ever!  Another huge thanks to everyone at Canada West! Read Less