I started taking my dog to Cypress Vet in 2007. About a year ago I started using a clinic closer to where we live now. Honestly, nothing has compared to Cypress Vet. They are so thorough and caring. My dog is now almost 15 years old and she's blind. She is always nervous without me. Well after about 18 months not being at this clinic, she walked in, sniffed around, walked in the back until she found the owners' wife and a comfy seat and laid down. I could not believe it! They were so patient with all my questions and concerns. I thought my old girl was near the end but I'm confident today's thorough check and adjustments to her medications just bought her a couple more years. Considering she has had repeated serious illnesses, this 15 year old girl is remarkable. And a lot of it is thanks to the wonderful care at Cypress Vet. Read Less

This place is EXTREMELY negligent and money-driven. They don't care about your pets AT ALL, they just want to get as much money out of you as they can. I took my 6-month-old puppy here originally after he had diarrhea - $600 in vet bills later for an upset stomach. I finally spoke with a vet after calling them repeatedly for days (since they never called me back) to ask about his bloodwork results and the vet said he was fine, minus his protein levels being slightly low but that's normal to see after diarrhea he said. I took my puppy back about a month later because he woke up whimpering in pain. I tried to go to a different vet after my first bad experience with Cypress, but no one else could take him on such short notice. The vet then told me he had chronic kidney disease after looking at his bloodwork and would be sick long term. He then ordered x-rays, sold me some "special food" for his kidneys, and did a urine test - $800 dollars in vet bills later. And said he would call me the next day once the urine test results came back and to confirm his prognosis. I received a phone call the following day asking me to come in for an ultrasound (another $500) BEFORE THEY EVEN HAD HIS TEST RESULTS. I politely declined and asked when the vet would be calling about his urine test results and x-ray. The vet never called me back. I ended up calling another 6 times that day (I was EXTREMELY worried about my puppy) before finally speaking with another vet who told me that my dog was fine and the tests came back fine. I asked if the original vet could please call me the next day he was in as I wanted to confirm that my puppy was fine with him. He never called me back. I ended up calling them again a few more times before I was finally able to speak with the original vet. I started the conversation by saying I was confused as to why he said my dog had kidney problems when the other vet said he was fine. He then said that he was also confused since the latest bloodwork showed no problems with his kidney, and the x-ray was fine, yet he continued to try to sell me on an ultrasound. A week later, I received another phone call asking me to book an ultrasound - even though my dog is fine? It's actually ridiculous the lengths they'll go to take your money, yet they don't even care to follow up and let you know that your pet is fine. On top of everything, I received an email from my pet insurance saying that my original claim was closing as Cypress Animal Hospital hadn't sent them the documents they needed - A MONTH LATER. I called Cypress a few more times to ask them to please send the information over to the pet insurance as the claim is closing and to CC me on the email. It took me calling 4 times until they finally sent the correct information to the pet insurance company. F*CK these guys. Your pets deserve way better. Don't even think about taking them here, they're just after your money. Read Less

I am sorry to say that I and my sweet cat Cutie had a disturbing experience at this animal clinic. My regular vet (Granville Is) was fully booked - my cat seemed lethargic, I was worried may be beginnings of UTI so took her in. The doctor was not personable to Cutie, suggested a blood and urine test - I agreed. He warned me that they squeeze the bladder to get urine sample so I may hear her meow. Through 2 walls I could hear Cutie almost screaming - never had I heard such a sound from her!! They got a sample. Then the bill was $400! Had they let me know the cost while suggesting I would have reconsidered. And poor Cutie seems to have PTSD from the nasty experience :( Next time I will wait for an opening at Granville Island Animal clinic! Read Less

I had excellent service here today. I think the reception staff and the Vet who saw my dog were friendly and professional and their prices are also competitive. This wasn't my regular clinic but the one I usually use is closed on Sunday's and holidays I think it will become my main clinic from now on. Read Less

Didn't send reminder about overdue vaccinations because of an outstanding bill. Jeopardized the life of a puppy for a few dollars. Disgusting group of humans. Do not go here. I will be reporting them to the SPCA. Proof in the picture: an email from the veterinarian himself admitting to such a despicable and unconscionable act. Read Less

Cypress is not my usual vet, my dog was injured outside of their regular hours and I went to Cypress as they were close. I listened to the person at the front desk tell an upset adolescent boy that his pet was out of surgery, the boy asked if he could see him. They told him he couldn’t see him until his mom paid the bill. The vet who saw my dog tried to upsell EVERYTHING including tests that he admitted weren’t necessary. She was been bitten by another dog and needed to be stitched up. He butchered my dog there is a HUGE scar from a minimal tear. When offering medical suggestions he led with the cost and when asked what benefit the treatments were he couldn’t tell me. If you want poor customer service, and don’t poor pet care take your animal here. Read Less

We had a good experience here last weekend. We usually go to another vet but we could not reach them that day as it was Sunday. Everyone in the staff was nice and we received good medical attention for our pup. The only reason why I'm not giving them 5 stars is because they sent us home with a pretty inadequate size dog cone. The size was ridiculous and our dog was in agony with it. I mentioned it when we were still there and the doctor said it was absolutely the right size. I think maybe it was the only size they had left.Our dog could not see, eat or drink and her ears were squished. She had trouble even lifting her head because it was too heavy. It was pretty sad to see. We had to find a store and rush before they closed to get another option. They followed up the next day and we mentioned to them but they seemed not interested in our feedback lol. Other than that, we liked the place and the staff, everything is very clean and everyone has a good attitude. Prices are average or Maybe a little higher than average but nothing too crazy. We did find a better "cone" option which I would recommend you do the same!. Pics below Read Less

(*Edit - After reading reply. Don't tell me you've been giving Whiskey all those surgeries WITHOUT knowing she had RABIES shot last year and a half. When we first visited for her surgery we gave all our documents so that you guys can keep them in file. You managed to put all other shots EXCEPT RABIES. They were ALL IN ONE PAGE. How is this professional? And also I had no idea that was Vet's question since he had a strong accent and obviously, English is not my native language. Also I assume he knew that I would give my dog a rabies shot since she is 7 years old dog. Who would not give rabies shot but yet giving all other annual vaccine?! You should have asked "Do you have record of previous record of Rabies?" And also, I told you that her Rabies was "EXPIRED THIS YEAR". So clearly you also need an improvement of communication skill as well.) I've been their customer almost 2 years. Vet is great. The receptionist doesn't do her job very well. It's very frustrating when you have to keep coming back because she didn't keep the record of my dog's vaccine history properly. Read Less

Staff are so kind and sweet to both animals and people. The doctors were very thorough in the examinations and you could tell they're really compassionate, loving people towards animals too and do everything gently and lovingly. Kitten isn't scared of going there despite lots of shots. Doctors are very good at explaining issues and options and are very warm nice people. Read Less

I do not have enough good things to say about this vet clinic. They very much care for your pets. The owners LOVE big dogs that would otherwise scare other people. The staff are friendly and really know their stuff. ALSO their prices are so incredibly reasonable for Kitsilano! Don't waste your time elsewhere. Go here. Read Less

NOT IMPRESSED! We called arround town to get some pricing for shots for our puppy. Cypress Animal Hospital told us the price over the phone and my partner said she would pass (due to the comparative price being 1/3rd lower ). Minutes later they called back saying the pricing was actually $83 (still too much comparatively). Cypress Animal Hospital ended up calling back a SECOND time adjusting their price (we should have known something was up at this point). Eventually the quote was agreeable (yet still higher) but we made an appointment due to the proximity of our house. Our quote was $44 including tax including a customary check up exam. During the check up the doctor was very rushed, mumbled and did not answer questions clearly. Without even consulting or verifying the price the vet applied a deworming needle in our puppies mouth (Our dog has absolutly no signs of worms). The doctor offered to put tick medication on our dog (for a fee) and we reminded him the dog is only 7 weeks old, at that point the doctor told us me might want to put the medication on ourselves once the dog is 12 weeks or she might get sick. If we had not reminded him of the dogs age and the fact she had alrady received full vaccinations he might have gotten our dog sick from the medication as well he would have charged us for the application of the drops. When it was all said and done we walked out with a $169 dollar bill after declining repeated insurance sales, much more then the $44 after tax which we were quoted! The doctor never stopped to ask or tell us the extra costs. My partner had only cash on her for the given amount and I was forced to leave work to cover the difference as soon as this happened , all friendliness subsided. We left feeling taken advantage of, pressured and used. The only small upside was the friendly colourful haired girl at the front desk. We will definitely be taking our dogs to another vet regardless of distance. Read Less

Rudest front staff person I've ever seen - fyi the owner's wife. Worst post-secondary treatment I've ever had with my dog esp after being stressed from his surgery. Don't go there, there are tons of other great vets in area.2 years later from my experiences there; can't believe they are still in business. Once you spend the money there, good luck getting their help.Good luck from the front desk women who will stand there and yell and scream. Never in my life have I been talked to that way, by someone in a customer service roll. It's a shame because at least one for their doctor's is actually good. Read Less

I started going here years ago because they had decent reviews and affordable pet care and they've always been great. This winter my kitty went through a horrible sickness (pancreatitis) and they not only saved her, but got me through it as well! The women at the counter truly care about the animals and even sent me pictures they snapped of her and were kind to me when I cried my way through all of the updates! I should note: My cat has been awarded the second most difficult they've ever seen (three of us wearing armpit high leather eagle gloves to hold her down kind of difficult) and despite her reigning feces and pure hate down on them, they were always patient, kind and capable. I can never thank them enough for all that they do and do with a smile. Read Less

Okay I'm a really patient guy and don't complain. I have to write this review so I can be the only guy that complains about this place and risk being mugged on the street. One of the doctors uses the fact that you cannot understand his strong accent to his advantage. Sometimes I was not given enough information to make decisions about my pet. Their daycare and boarding is actually "dog prison". Those who take their pets there should be ashamed. The older lady uses high pressure sales to get you to buy a 20 day pack of daycare which is not recommended by me. I can cordon off my own space for my dog to stay in during the day. The other dogs never meet your dog and if they do, it is an exciting 15 minutes per day. Their operation is too ambitious for their skill set and they are under staffed. I'm not trying to be mean. I'm just trying to make sure people know what they are getting into before they do. I retract what I said. I was just upset that Benji was now scared of needles. He still is, but I don't know anything about the vet business. The advantages to the subcutaneous fluid may have out weighed the problem. Benji now only trusts that doctor that gave him the shot. Weird. As for the boarding and daycare. That is standard practice for Vet offices. Read Less

I took my cat there because she lost her appetite and was feeling weak. They suggested we do X-ray, blood test, test for worms and put her on IV. Later I found out that they didn't have to do the test for worms because blood work already showed she had none but they did worm test anyways. $1,500 later, they told us they have no idea what's wrong with her. So she was never diagnosed and they did nothing for us except to take lots of money for the tests. This gives me an impression that the money is their priority. I've heard many bad things about this clinic after the fact. So my suggestion to anyone is to avoid this clinic. Read Less

We usually go to SPCA for our previous pets a chihuahua and a Jack Russell but they had been so busy and hard to get an appointment. Now we have another Jack Russell and my brother recommend us to go to his vet at cypress st animal hospital. We loved it. The one and one care we got for our new Jack Russell puppy Max was excellent. The Vets and vet staffs are easy to talk to and great with Max. We really loved that they explain things well, making sure Max is comfortable during his vaccination time... Using positive distractions like even bringing in soft meaty food :) and massage :) I can always call them anytime with questions and they would answer in professionally. Loved the fact that they are just a phone call away and I can get Max to be looked after. The prices are reasonable. So far it's always been a positive experience. We would definitely recommend them.Read Less

They overcharge on the Kennel cough vaccine : first ever shot 35, booster at 1 month for 6 months 25$, booster every 6 months 25$ =85$ total first year, 50$ per year after that . SPCA hospital one time nasal for 30$ per year, no booster required! Read Less

We visited the clinic 6 times in 7 days with our little guy Frank. They were professional, friendly and kind. Their care is very good and the prices are reasonable based on visits to other clinics downtown. They should receive 4 or 5 stars but.........their service on the Saturday morning was bad to poor. The vet on Saturday morning was very poor. You had the impression he was all business and couldn't wait to go to the next victim. We arranged for additional blood tests as Frank was deteriorating. We asked if we could give the ok for futher treatment or to end the suffering over the phone. We had appointments and ould come in later.WE WERE TOLD THIS WAS FINE. When we arrived, shortly before closing, all we received was the news that nothing had been done, blank stares from the staff and argumentative doctors (who had provided great service previously). I finally told them to STOP ARGUING and that it was THEIR FAULT. Really not happy with how it ended they need to communicate better with their part time staff. Was definitely angry and hurt. Read Less

My dogs and bunny have been patients of Dr. Bhatia for many years. I've been meaning to write a review but sometimes get side tracked. I have had wonderful service there. I know it can be hard to find a good, trusting vet that will be honest with treatment and prices. Last year my dog became very ill, I took her in to hear about the number of options my dog could have. He predicted it was sometype of internal tumor. I heard that the ultrasound was the best option and of course most expensive. I was frustrated and a bit hesitant because there was not many clear signs to saying that the ultrasound would give us what we needed. I waited a week, and everything that he said would happen did, I immediately got the ultrasound and she was then diagnosed with spleen cancer. She had surgery the following day. All of their staff there are extremely accommodating, trusting and caring. Caring was a big thing for me. They take the time necessary for proper care and even do follow up calls. It's nice to know they care about your loved ones. I will continue to attend Cypress Animal Hospital with all my pooches and highly recommend them since I've beenever to many many vets around Vancouver. I found them to be the most trusting & caring. Read Less

Do not go to this place!!! HORRIBLE!!!!I went here because my vet was closed. I explained that my dog becomes very nervous in vet offices and when the vet touched him, he peed himself. The vet then proceeded to become very annoyed and told me he would "test the urine from off the ground". I know that this is not the proper way to do that so I said I am leaving. The front desk yelled at me to pay for the consultation fee. The vet literally looked at my dog for 15 seconds. This was the worst treatment I have ever received and I will continue to tell everyone not to go there. Read Less

Horrific customer service experience. Completely patronizing front desk staff, who made previous incorrect notes about me (not my animal); when I went to refill the prescription that my cat has had for many years, I was told that the last perception I filled was the last available on file. When I pleaded for a bridge prescription until I could get my cat in, I was denied. I threatened to leave a bad review - and she said go ahead. I called back after visiting in person, and requested to talk to the vet. I tried to get past the front desk staff without giving my name as not to taint the situation, and eventually was hung up on twice. The third time I was told they would no longer offer services to me. Again - I pleaded that obviously we weren't communicating well - but could they put that aside for the well being of my animal and provide a bridge prescription so I could find another vet in the mean time. I was hung up on again when I requested her name. The vets are wonderful; but the front desk staff are horrific to deal with. As a long term tenant in the neighbourhood - I am embarrassed to have such a business in my backyard. Read Less

If you love your animal, DON'T TRUST THIS CLINICHorrific customer service experience. Incredibly rude front desk staff, who made previous incorrect notes about me (not my animal); when I went to refill the prescription that my cat has had for many years, I was told that the last perception I filled was the last available on file (was never notified of this!). And that I said I wasn't coming back (not true!) When I pleaded for a bridge prescription until I could get my cat in, I was denied.The vets are pleasant but front desk staff are horrific to deal with. As a long term tenant in the neighbourhood - I am embarrassed to have such a business in my backyard. In fact, I will do my best to spread the word about how awful they are. It was truly shocking in this day in age to receive such awful customer service. I get that for whatever reason, communication was breaking down with me - but to endanger the life of my cat to make a point is heartbreaking. I wouldn't trust my worst enemy with this clinic, let alone my beloved fur baby. Shame on you Cypress St. Animal Clinic.PS - when I asked for the woman's name while on the phone she hung up on me (one of the multiple times). Never once was I put through to the vet as requested. I left messages, and was never contacted.UPDATE: Instead of addressing my complaint on Facebook or Twitter, I have been blocked. I have also learned it is common practice for Vets to prescribe a small amount of meds until a pet owner can get their animal in for an appointment as it is in the best interest of the animals health to keep them stable.The fact that Cypress St. Animal Hospital refused to compromise in this situation, putting my cats health at risk, is why I would NEVER trust them with an animal again. I look forward to sharing this story with as many people as possible. Read Less

MY dog loves this place and is excited every time we go. The staff is super friendly and I like using their boarding service because there are vets on hand should the need arise. Prices are very reasonable. Read Less

We lived in Port Moody when my long haired German Shepherd got severely ill after we stored his food improperly. Fortunately our vet there was a huge help and he made a full recovery. We moved to kits shortly after that and tried out Cypress St. Animal Hospital.From my first visit I got the impression that it was more about selling me stuff and money than the health of my dog. We went in for a routine annual checkup and vaccination uodate and the vet offered to do a blood test to check that my dogs liver was back to normal (we told him about the previous illness). I asked what it would cost and decided against it as my dog seemed fine and it was pretty expensive. When I told the vet this he countered by saying he could do a cheaper blood test and only check the liver (which was all we would be worried about anyway).What?Why wouldn't you just offer that to me from the start?At the same time as this, my dog and I were certified as a therapy dog team. We needed a note from my vet saying that the dog was healthy.I went back less than a week after my first visit to get him to sign the form and he told me he would need to reexamine the dog and charge me $70 first. Give me a break. There are MUCH better vets out there. This place is all about the $$$ - I would definitely look elsewhere. Read Less

Dr. Bhatia has been our family vet for the past 14 years. We have always had excellent professional service, and have been provided with various options when dealing with critically ill pets. (I'm really quite surprised to read all of the negative comments here, but then again, it's Yelp.) Dr. Bhatia has been very thorough and upfront about costs for each and every procedure. He and his staff have been with us through the loss of two of our beloved fur-babies and the level of care, empathy and kindness has been outstanding. Read Less

The best clinic in Vancouver I have ever been to, I would never go to anyone else. I have cats and Dr. Bhatia is deeply intuitive about them. He is sensitive to the needs of both cats and dogs. He is 100% focused on the animals. He is able to intuit conditions that subsequent testing confirms. Everything is done with dignity and sensitivity. Read Less

My Whole family takes all our pets to Cypress, 5 pets in total and one that has passed. the staff and service is great, Kind and considerate of everything.... prices are good on a lot of health care service for your animal.  plus the doggy daycare is nice to have as well,  they know our dogs and health problems. So its great having it all together just incase. We Highly Recommend this place Read Less

Strongly recommend to go elsewhere unless you are fine with being up sold expensive labs and tests and prescription meds and food for your loved pet.  Agree with all the other negative ads about having to pay for expensive and unnecessary tests and procedures.   I have a small breed dog (under 15 lbs) and paid $110 for Advantage flea control 6 month supply.  The same product is being sold for $55 usd on-line.  I understand vets have large overheads (eg.  rent, supplies, vet techs, insurance, etc).  I believe there is an ethical question of necessary care vs milking your patients.  My dog needs tooth extraction.  The pre-requisite lab panel $160 which showed a "mild" elevated liver enzymes as quoted by the vet who wanted to do a liver function test for $200-300 more.   For one slightly evelated liver enzyme and no clinical presentation of any symptoms related to liver functioning (eg.  Healthy dog).  Literature suggests that liver enzymes are prone to variation due to environmental conditions, diet, etc.  And, yes, disease.  But this would be reflected with more significant numbers in certain liver enzymes.  The vet flatly refused to proceed with dental extraction even when I said he would prolong the suffering of my dog with bad teeth.  He said he had the best interest of my animal.  However,  he did not have any clinical rationale for withholding treatment of my dog's teeth.  Mild elevated enzyme of liver does not increase anaethestic risk.  Or anything else related to extraction.  I resent the greed and immoral practice of this clinic.  Shame on them. Read Less

Avoid this vet at all costs, they tried to charge me unnecessary fees, and if i had walked out they would've gladly taken my money unless i pointed it out to them, theyre as bad as crooked car mechanics, because i made a big deal about their overcharging, they sent me an email saying they are no longer accepting me or my pet as a client, email pasted is below. Very unprofessional behaviour. Judge for youself and best advice is stay away unless you want to get ripped off. ""From the recent interaction that you have had with us we have concluded that we are not meeting the veterinary and client service needs that you seek.We are therefore writing to formally advise you of our intention to terminate the delivery of veterinary services to you by our hospital.  Based on most recent contact, we feel that this is the most appropriate course of action and that the termination of our relationship is the best interests of all parties.Please accept this letter as immediate notification of the termination of further veterinary care and service from Cypress Street Animal Hospital.Please do not try to call back as no more consideration will be placed on the above decision. Read Less

Dr. Raj was good, taking the time to explain things to me, but I had a problem with this clinic and the other Dr. and staff that will keep me from coming back. I needed prescription food for my cat for her kidneys, Hills changed the label on their bag and the formula. Anyone who has cats knows that a small change in their diet can affect their health, so I asked several times whether the formula had changed before I bought the new bag of food. I was told repeatedly that the formula had not changed by the vet staff and the other Dr. (Not Dr. Raj). As soon as she ate the food, my cat immediately became constipated and couldn't poo for about 6 days. Later, when I changed her food, she was fine. I called Hills and they confirmed that the formula had changed and that the veterinarians and staff should have known to tell me. Total cost of x-rays, blood tests and enima came to $500. I think that that clinic is at least partially responsible for the bill and should have given me some kind of discount. I was left with a bad taste in my mouth and have decided not to go back. Also, you often have to wait in line up 30 minutes just to buy a bag of cat food. Hills gave me 2 x $10 coupons, and the lady at the desk (the infamous older one in other reviews) gave me nothing but grief about trying to cash them in eg: you can only use one at a time, she tried not to honor it etc.There are so many vets in the area so I will try one that has great customer service instead. Read Less

Dr. Serena is a fantastic veterinarian. She is gentle, patient, and very pro-active with the health of her furry patients. I highly recommend her. I feel my pups are safe in her care, and will continue to use her services as needed. I am also very happy with the office staff, very friendly and efficient. I never have a problem getting an appointment, the prices are decent, and bonus: it's walking distance to my home :) Read Less

I brought my dog in to get her ear checked out as she had some unusual ear wax building up and I needed a heartworm medication refill.I had an appointment for 2:30. I came five minutes early. I did not see the vet until 3:20. A woman who had a 3:00 appointment went in at 2:50. So already I'm a little annoyed.I went in, the vet was acceptable. I wasn't blown away by his knowledge, I didn't find him very thorough. He was just trying to push their services on me the whole time. I told him what kind of heartworm medicine I had been using previously- it was around $10/month (my dog is quite small). He did not give me any options or info- he simply told me which one he would be giving me.For 6 tablets, it was $105 !!! much more than what I was paying before- I am not cheap and I will pay whatever it costs to provide for my dog, but I was NOT expecting to pay double what I had been paying before, and they were very dismissive of my requests for something else.So I paid for the medicine and left- noticed on the car ride home that the medicine was for a dog 2-4x my dog's weight. WOW. If I had not read the small print she could have been VERY sick.So they tell me I can come in and exchange it. I drive all the way back to find out they don't have any in stock.I finally get the appropriate medicine, and its a marginally less money as there is significantly less medicine for a smaller dog (half the strength, yet only $7 cheaper... how does that even make any sense??).They refused to refund me the difference and would only put a credit on my account. But after this experience, I was not planning on going back. When I politely asked for the money instead, seeing as how it was their mistake and not mine, the receptionist snapped at me telling me she could only write a cheque and they would not write a cheque for that amount. Sure. it was only $7, but it was the principle and it was already overpriced, and I've now made THREE trips to the vet at this point.I left with a stupid credit on my account and a very bad taste in my mouth.They can keep the $7, I wont be back. Read Less

On their website, they claim that they do examinations on exotic pets...But it becomes obvious that they have no bloody clue on how to handle exotic pets at all. I brought my hedgehogs to Cypress Animal Hospital because they said they listed hedgehogs as one of the animals they examine.  I made an appointment with them just to do a checkup on one of my hedgehogs because her breathing pattern worried me. I believe it was Dr. Bhatia who was the "specialist". First, he did not even touch my hedgehog. It was clear that he had no experience with them. He even told me to hold her up so he can take a look at her, since she was balled up. It got ridiculous when he brought out gloves to try to pick her up. Yes, I understand that hedgehogs are prickly, but if you have the audacity to list "hedgehogs" on your website, you better be damn prepared to handle one. Conclusion of that first visit: he gave me information on hedgehogs... But for anyone who does their research on hedgehogs before adopting one, he's simply repeating old information to you. He suggested some kind of antibiotic...? I don't even know what it was, but he said to feed it to my hedgehog twice a day. He didn't know what was wrong with my hedgehog, but thought medication would be the answer. Me, being a nervous hedgehog owner, listened and paid the $70 bill. Nothing was wrong with my hedgehog. I think she's just snoring (she loved the vanilla tasting medication though, lol). Second time visiting, I brought my other hedgehog who had what I thought was an infection in her eye. Again, he did not touch her, but stated that there was probably some kind of trauma inflicted on her eye when she was younger, or it could possibly be genetics. He gave me some sort of eye cream for her, and that was basically the end of my $50 visit. Not a surprise that the cream did nothing for my hedgehog. My third and last ever visit here was when I brought in my older hedgehog. She developed a tumour. I brought her in, hoping that Dr. Bhatia would suggest something...It was wishful thinking to be honest, because all he did was confirm that it was a tumour. Excuse me, I don't need to pay $35 for you to tell me that it's a tumour. I'm here for advice, except he told me what I already knew, and told me to bring me to a specialist. Well then, going to him was a waste of time because he is technically a "specialist". He gave me iodine to clean up her tumour because he said he doesn't want it to become infected. So that visit was about $45 dollars.My last visit though, I stood around for 10, 15 minutes before I was able to pay my bill. The only reason why they finally made time for me to pay was because I got fed up and walked out the door, and they flagged me down. They were in some heavy discussion between themselves to even help me out. It was the last straw for me.I should've read the "bad" reviews before deciding to come to this hospital. After experiencing the service here, I completely agree with all the pet parents out there, who says that they just want to "up sell" and make you pay for unnecessary medications and fees. I have to admit that the low prices lured me in, but as suggested by other reviewers, it is not worth it. Come on, I spent $35 for him to tell me it's a tumour. TLDR; they're incompetent. Don't bother with them. Use your money on a more credible and morally ethical hospital. Read Less

I have been going to this clinic for several years primarily because of the location. During the course of my visits I lost my beloved cat because Dr. Batia gave the wrong diagnosis and did not realize that he was poisoned.After seeking another vet's advice it was too late to save him because the poison spread to his system.On The other end of the spectrum, Dr. Batia will tell you that there is something seriously wrong with your cat in order to get money for in house X rays and and fill the quota for Dr Casey who does Ultrasound. Their total objective is to take your money and play on your emotional vulnerability to drain your pocket book.If you love your pet, go elsewhere as Dr. Batia  is  an incompetent  vet and does not appear to love animals.I also question why the clinic would  succumb to the Georgia Straight best of contest each year. It is very easy to ask all your friends to vote. If they were a good clinic, they would not have to do this.I hate leaving such an negative  review but I had it with this clinic! Read Less

I'm so surprised to see some not so kind reviews about Cypress St Animal Hospital. We have been taking both our dogs and dogs we foster to these guys for almost 10 years. We have always had an amazing experience, every single time we go in, whether it's for an ear infection or a life threatening illness. The doctors are patient with all my questions and worry, our dogs love them and their prices are reasonable. If I'm not clear on something they are happy to take the time to explain. Sometimes when we don't even have an appointment and aren't paying an exam fee! And I love that Mrs. Bhatia refers to me as Havanas mom! They always remember our girls and all the treatments they have had over the years. We wouldn't go anywhere else. Read Less

Note: 37 reviews are filtered, and this this business is a paid Yelp advertiser, just make sure to read all the filtered reviews because there are lots of them!I took my dog here because he was feeling sick, and like many of the typical vets, the vet was quick to try to run every test possible (X ray-to test for obstructions, blood test- to test to see if he has pancreatis, the rehydrate him, hospitalize my dog for 1/2 day)  Yes, I understand that some diseases can get ugly very quickly and he is absolutely right to find out what it is, but I wanted to think about it first, but instead the vet said that he will hospitalize for the day without letting me decide first!  When I told him that I needed time to think he seemed surprised?!  However, I didn't feel too bad in the end because the consultations are cheap.Here's the good part of Cypress St. Animal Hospital:  This one vet assistant was amazing!When I canceled the hospitalization, the very nice Asian vet assistant came out holding my dog (after getting an IV hydration) , and he was extremely gentle. I have confidence in the vet assistants here. Read Less

I'm done with this place.I got a puppy in 2014 and besides one other place, I've been coming here ever since.We've been here numerous of times for different illnesses and eventually you see a pattern in their practice that I don't agree with. I found that their main goal here is to suck as much money out of soft hearted pet owners.Their exam fee is definitely the lowest among vets in Vancouver. That is what drew me to come here initially. But I later found out why it so low... I've never left with just the exam fee. What they do is that they don't want to give any diagnosis based on visible condition and/or experience. But rather do expensive testings such as blood work, x-rays, etc. They would also recommend putting our dog on IV at a drop of a hat on numerous occasions. They explain that to find out what is wrong and what treatment to administer, they need to do these tests. They give you a very vague non-committal diagnosis and say you have to do these tests. Without really a choice, I went ahead for the first couple of times because I want my dog to get healthy. I ended up spending probably more than a grand for 2-3 incidents.Until my last visit, I came to the realization that this is a business after all. They are here to make money. My dog has been a bit lethargic and has been coughing with a discharge from his nose. Scared that it was kennel cough even though he has the vaccine for it, I brought him in. I could not scrounge a diagnosis from the Dr. not even a guess. He said to put him on IV, and do some blood work and x-rays to see what those show. ($400+) And that I would be leaving with some antibiotics as well. So does this mean he has a bacterial infection? I asked, but was referred back to the test. I'm thinking, well then why are you going to give me antibiotics? If it was viral, then there would be no point. And would further weaken my dog's immune system. After a call with my SO, I asked if we could not do the tests and just go with the antibiotics. Again, he pushed for the tests and IV. I insisted that we can try the meds and if he doesn't get better, we can come back and do the tests. Sounds logical enough. His reply was: "By then, it will be too late." My head was spinning. Are you kidding me? So are you saying if I had waited a couple days before coming, you cannot do anything for my dog? And that you wouldn't run the tests because it was "too late"? So basically, he is trying to guilt me into paying for services that I may or may not need. I said fine and he reluctantly asked if I only wanted the meds. I took the offer. But in my head, I'm still thinking if I should give it to my dog because the meds could just be an up sell.I ended up giving it to my dog. A day later, he is much perkier. I'm not sure if it was just time that he needed or the meds working. Who knows.They are up-selling and using fear/love as a tactic. A quick google search shows that it is apparently quite common for vets to do this because demand for vets are decreasing due to increasing number of vet practices. Thus, they turn to up-selling to get more out of each customer. This is one of those places.Looking back, I think a lot of the tests I paid for was not needed. You also tend to leave the place with uncertainties, fear, and worry.Another example, was when I took my dog to get neutered. They said Pre-anesthetic Blood Work is recommended and is necessary for a safe procedure. Basically saying that if you don't do it, your pet may die. Okay, I definitely want my dog to to live and was going to consent to the tests. Because he was on some meds a week or 2 ago, I asked if it would be okay to do the procedure. I was given the nod as they know my pet's history. Then I realized they did some blood work not too long ago and they were able to use that instead. Had I not asked,I would be paying for another one.I also find it a bit odd and disturbing that most of the treatment are done in the back room. The other place I've been to, everything was done right in front of you. It was great as it was a learning process. Not so at Cypress. In fact, I find the exam room quite under equipped and dated.The vet techs are questionable too. Our meds were wrongly prescribed more than once. In one case, we were given a dose that's for a bigger dog. Another time, we were not given enough pills for the course. Another time, when my dog was required to wear a cone for the first time. The vet tech just put it on and off we go. Being a puppy, he hardly knows the consequence of wearing a cone. The minute we walked outside, his cone caught a edge on the pavement and had quite a jolt from the collision. He's now forever scared of the cone (would not walk a step with it on). As it was only for allergies, he didn't need to wear it right away. I wished I was given the chance to ease him into it.To sum up everything.....I'm not coming back here again EVER and I recommend you to do the same. Read Less