TL;dr version -- I've had 2 experiences at Intercity Animal Emergency Clinic, and both were outstanding.Staff: Very caring for the animals. Knowledgeable, helpful, and consoling. Also -- very thorough physical exams. They're intake is efficient and complete.Clinic: Clean, well maintained, up to date equipment.Diagnostics: Standard blood test and x-rays. Overnight care: Top marks. They are sensitive to special diets, which is great, and do care for the animals.Relations with other vets: Fabulous. They know most, if not all, other vets in the city and communicate with an animal companion's regular vet as needed and send all reports to them at the end.Cost: Reasonable. I never felt like tests or procedures were pushed on me in any way. They take deposits along the way to pay for current and future agreed upon tests, procedures, and care -- this is normal.The Recent Situation:At about 6 AM Sunday morning my 3 year old female Sphynx cat, Min, started vomiting bile (clear) and vomited nonstop like I've never seen before with a cat. I knew I had to get her to the emergency clinic so we brought her in to Intercity Animal Emergency Clinic. I mentioned who my regular vet was (Dr. Dhunna of 1st Avenue Animal Clinic) and they heard great things about him! So that was nice to know. I told them to send my regular vet all reports and information, and they did.Min's temperature was normal, she stopped vomiting, but of course was dehydrated. Blood work came back normal except for some signs of vomiting. The x-rays showed a blockage. It dawned on me that I had caught Min chewing one of my wool socks I'd forgotten on the ground Saturday night and suspected she had ingested a chunk of wool sock! They kept her for the afternoon and performed another x-ray to see if the blockage moved (I didn't think it would and my regular vet, who I consulted with, said an operation would have to happen). I gave the go ahead for Dr. Kansal of Intercity Animal Emergency Clinic to perform the operation ASAP. They later phoned with the great news that they were able to move the obstruction without cutting into her intestine. They massaged it through and then pulled it out of her rectum. What a relief!!She stayed overnight and I picked her up Monday morning. They had a great onesie (shirt) for her, instead of a cone, to prevent her from licking the incision site.A Note Regarding The Few Rants and Low Stars I See Here:If an animal is brought in while in distress, or with a history of vomiting or diarrhea, a proper diagnostic process involving blood tests and x-rays is a must! Without these two tests, a diagnosis is almost impossible. With these results in hand, a diagnosis is made, and options presented. Yes, it costs money -- it has to. Any other good vet clinic will perform the same tests, and charge for them. Everyone remember, go with your gut. You know your animal companion. If they have atypical behaviour, the longer you leave it and do nothing, the more difficult treatment is.Thank You:A sincere thanks and much gratitude to Dr. Kansal, Dan, and the rest of the staff at Intercity Animal Emergency Clinic. Read Less

Okay so, I did not know these guys don't treat anything other than dogs and cats. I have a little bunny that had a back injury a few years ago that is okay now but he had a really hard time breathing. We know we don't have much time with him left because his oxygen saturation is super low. Today he laboured to breathe so bad his lips were blue and he was on death's door. They STILL took him to the back and the vet tech (I think her name was Melissa) gave him oxygen for 20 minutes and he came back to us. I have nothing but gratitude for this outstanding clinic. The doctor that helped us was also so understanding. Thank you from the BOTTOM of my heart guys. You saved my beloved gizmos life today. Read Less

Wish i had researched this clinic more thoroughly after it was recommended by cambie animal hospital after my cat had surgery and needed more care. I believe they put my cat through prolonged pain and charged my for as much as they could even though they new from the beginning she would not make it. They withold information and are vague about any issues, they remained positive about my cats situation even though she was clearly very sick and suffering from an internal infection due to botched surgery. Please be wary of this clinic Read Less

Everyone was super helpful with the care of my dog. The doctors explained everything thoroughly, and made my experience a lot easier than I expected. Highly recommend them for an after hours emergency clinic. Read Less

Brought my cat in for a ultrasound yesterday because he hasen't eaten in days. At this point he is in verry bad shape and neess treatment asap. All they did is the ultrasound and take my credid card. I would have hoped for advice or that they give him fluids and medicine which is what they told me in the beginning. When they called me to pick him up they told me I would get the results from my vet the next morning and pretty much pushed me out the door with my seriously ill cat who is about to die. Now its the next morning and my vet doesn't have any results and there is no one to contact about it because they didn't provide me with any information about the specialiat who did the ultrasound. I have spent a fortune in vet bills so fahr with no answeres and no one who seems to care. How can they call tgem self a emergebcy hospital if they dont treat your pet acordingly to his obvious bad shape he is in. I told them he hasn't gad water or food in days and they didn't ecen bother giving him any fluids. I would strongly adcuce to stay away from this clinic! Read Less

The staff in this clinic are very friendly. One of the staff went out of her way to explain the treatment in details and provided various options based on the doctors recommendations and our budget. My pet stayed there overnight and was much better when I got him back in the morning. The cost was fair for an emergency clinic specially because they are the closest one to us. The doctor really cared about my pet's wellbeing and staff really took good care of him. I would definitely go back to them if something happens again.Read Less

I was in the clinic yesterday Dec 4. I would like to share my experience. My baby had fever, shaking, pain, lost his appetites and not drinking for almost 24 hours. (Sorry I call him my baby, I never call him my dog, he is my baby, my family, he is very important to me). Usually there is no clinic open on Sunday, end up someone recommend me to Intercity animal clinic. The clinic is very clean and tidy. Brittany, the front desk staff, very helpful and friendly. Dr. Amit Ranjan had X-ray, blood test and all the exam for him. He explain baby's problem and he also care my feeling too. Baby is nothing serious, after visited he already feel better. I will higher recommend your clinic to my friend. Thank you Dr. Ranjar and Brittany. Read Less

I brought my dog to Intercity Animal Emergency Clinic yesterday when I discovered that she had developed an infection on her belly. I felt that it needed to be seen ASAP and my regular vet was closed for the holiday so I searched online and found these guys. It was my first experience at this clinic and I was extremely impressed. I had called prior to coming in and spoke with Uday about my concerns and he was most helpful even though we were not clients of the practice. When we arrived we were greeted warmly, seen promptly and treated with such kindness throughout the entire visit. We had to take her temperature anally and then flip her on her back to expose her belly, neither of which she liked very much, and they were both so understanding and patient with her as to not scare her (or me) or cause any discomfort. Dr. Ranjan took the time to explain everything to me throughout the entire visit, make suggestions on the best way to handle the situation and answered all of my questions without ever making me feel rushed. The clinic itself is very clean and tidy, the fees are more than reasonable and Dr. Ranjan and Uday were absolutely wonderful. I would definitely recommend them to anyone in need either emergency or routine care. Thanks again!Read Less

I brought my dog to Intercity Animal Emergency Clinic yesterday when I discovered that she had developed an infection on her belly.  I felt that it needed to be seen ASAP and my regular vet was closed for the holiday so I searched online and found these guys.  It was my first experience at this clinic and I was extremely impressed. I had called prior to coming in and spoke with Uday about my concerns and he was most helpful even though we were not clients of the practice.  When we arrived we were greeted warmly, seen promptly and treated with such kindness throughout the entire visit.  We had to take her temperature anally and then flip her on her back to expose her belly, neither of which she liked very much, and they were both so understanding and patient with her as to not scare her (or me) or cause any discomfort.  Dr. Ranjan took the time to explain everything to me throughout the entire visit, make suggestions on the best way to handle the situation and answered all of my questions without ever making me feel rushed.  The clinic itself is very clean and tidy, the fees are more than reasonable and Dr. Ranjan and Uday were absolutely wonderful.  I would definitely recommend them to anyone in need either emergency or routine care.  Thanks again! Read Less

I went to this place after consulting Yelp, and after my experience here, I would have to guess that the majority of the positive reviews for this place are FAKE!!! If I could give half a star for this place, I would. I know that all emergency vet places have a tendency to overcharge, but this place actually hustles you. I went there because my dog had eaten a pack of gum (which is poisonous) within 15 minutes of my arrival the vet came back and wrote down a number that she she claimed to be my dog's blood sugar level at that time, and this inflated number was what she used to justify all of the treatment she was about to prescribe. She also told me my dog only had a 60% chance of surviving, just to upset and get me to be more open to spending money. It's funny how I didn't actually pay for that test, and the results were handwritten when all the other test results came as a printout and were included in my bill. So after upsetting me by telling my dog had a 40% chance of dying, based on a made up test result, I agreed to a bunch of treatments that I was told were absolutely necessary, but I found out later, could do absolutely nothing in this situation. Such as antibiotics, and some different IV medications. They even charged us for things they didn't even give my poor dog, but I didn't find that out, until my boyfriend came in and flipped out about how they ripped me off. They ended up refunding us $75 for what they didn't actually give my dog, but that's it.DO NOT GO HERE UNLESS YOU WANT TO BE RIPPED OFF. Read Less

I had a very good experience with this clinic when I used them a few months ago. When I realized fairly late on a Sunday evening that my cat had swallowed something that could be harmful, I found this clinic from a Google search. When I arrived, the vet tech took some info, and then the vet (Dr. Asha, I believe) saw my cat right away. I found Dr. Asha very knowledgeable, kind and helpful. She explained the various possibilities, and allowed me to make an informed choice about treatment. Fortunately, she was successful in inducing vomiting that got out what my cat had swallowed. She gave clear after-care instructions, and followed up with our regular vet to be sure they knew what had happened. All in all, I was so grateful to have this emergency care available, and would recommend this vet clinic to others. Read Less

Absolutely one of the best vet clinics around. The staff is friendly, the vet is wonderful and caring. I found their cost is much better than other emergency clinics in town and it is family like hospital. You cannot ask for much more from someone who will be in charge of taking care of your pet family. I truly loved their service. Read Less

I can say that if you bring your pet there. Don't leave him /her alone! Please do it for your pet Before your pet die they will ask you a deposit. If your pet ever get very sick. In my mind there is no doubt they did bad to my dog, they IV my dog with human insulin, then once the human insulin is in the pet body they said is no easy to stop the reaction. But according to Mr. Google if a dog glucose is too low as away of saving the pet you can quickly get some sugar and let your pet lick it as first aid. Is very clearly that most veterinarians now days they care more about the money. They don't have the passion for the animals. MONEY MONEY MONEY! Be careful if you post something negative, they might sue you. The owner threated my 14 years old son for posting what we know about them. Farther more he said all the discount he gave us he will reverse and charge back unless my son remove his comments. But stand for it. Lets help other pet owners by making the right choice. When I left my female dog with them on a Saturday afternoon she was still walking, drinking water Etc. By Sunday 10:00 morning they ask me to go there and my dog looked like a dead vegetable. And they asked another $500.00 deposit They are money talk. Read Less

Good facility and caring staff, i had to take my pet out to them as i was in town visiting my son, my pet ate a bone. The team is really compassionate and caring and i was given all my options, the xrays showed a bone in the stomach. The doctors removed the bone using endoscope which was really cool coz even my regular vet does not do endoscopy and was glad that the bone was removed with an endoscope rather than a surgery, Charlie was able walk home like nothing happened after the bone had been removed using endoscopy.Prices for emergency hospitals are generally high however considering the procedure charlie had to undergo the bill was not bad.Thanks a ton! Read Less

I unfortunately had to come here to identify the body of my dead cat who had been missing for 2 weeks. I'm very thankful for the people who run the intercity animal hospital because it is open when all the other animal hospitals are closed. Although they were not able to help my cat who was dead on arrival at 1 am. It makes me happy that they are there if needed late at night. Read Less

This past Sunday night my Sphynx kitten, Min, fell from her cat tree and caused some bleeding out of the corner of her eye. Intercity was recommended to me a while ago by VOKRA, so I called for assistance, explaining the situation. The lovely staff listened on the phone and we made a plan for me to bring Min in, even though a half hour drive away. Ethan took our information; he was an absolute delight with a very calming and caring attitude. Dr. Ranjan was phenomenal. He was thorough, personable, and very reassuring. He diagnosed Min with the equivalent of a little bloody nose, gave her a little advil, and chatted with us for a bit. The facilities were spotless, welcoming, and professional. Every vet clinic should be so tremendous!!! Thank you!Read Less

Can't tell you how pleased I am with the support we reviewed from this vet. Our regular vet was closed for the evening so when our dog needed attention, we drove the 20 minutes to Intercity vet hospital. The facilities were extremely clean and everyone from the person who took our details to the vet that treated our pooch, they were kind, respectful and professional. Intercity is now our go to place for animal care. Read Less

Thank you Dr.Ranjan and his lovely team mates that saved my cat's life. He created a miracle by performing an ovariohysterectomy on my cat when her uterus already ruptured before the surgery and saved her life. Words cannot express how grateful I feel right now, thank you everyone. Read Less

Dr. Ranjan and staff saved my kitten litter. They were knowledgeable, compassionate, and prompt. During this very stressful event, they were kind and understanding as they worked as a team to deliver the first kitten, lodged in the birth canal, and then managed to breathe life into its tiny body.Read Less

IF you want a spot on diagnosis - I would NOT recommend this clinic for the following reasons:1.  Inability to thoroughly diagnose - the vet's are not truly knowledgeable2.  With an inconclusive diagnosis- they quickly recommended blood work, x-ray, intravenous fluids3.  Pricing is inconsistent - so yes one day you are charged one price - another day you are charged another! Why do I say the above?  I went to the clinic with a result of inconclusive diagnosis.  The vet just took a stab in the dark then recommended intravenous because of toxic ingestion???!!!  Far from what was really happening.  I paid my fees and got the heck out of there.The next day - I went to Vancouver Animal Wellness on Broadway and Quebec.  What a difference in service and care... without doing any xrays, blood work initially, the vet was able to isolate the problem and we were able to move forward with the recommended  treatment.  Major difference in the care my dog received.  If you truly love your dog and want the best care - please do not go to this clinic - you will only pay a crap load of money and more as they chip away in finding out what is truly wrong with your dog. Read Less

If I could give this review 0 stars I would. I called here to check prices as I know emergency vets can be expensive. This place was cheaper so I decided to give it a shot. There were no other animals so I saw the doctor right away. The receptionist/vet tech barely spoke English and basically wrote all my information down wrong and it took her awhile to understand what I was saying. Then the doctor came in and called my male cat 'Barbie' when it was clearly written on the form Derby...not sure how he got Barbie. He examined my cat and asked questions then went away to give me an estimate and basically put the piece of paper down to read...I don't know what any of it meant! Hello, I'm not a vet, that's why I'm here!! Also, he didn't explain why he wanted to do x-rays on my cat who I know had a UTI. Then the vet tech came back and I asked why aren't we doing a urinary analyses and she went back to the doctor and they just added it onto my bill instead of him coming and talking to me about it. Also, earlier he said it would take him an hour to do a blood test...I don't think it takes that long especially when there are no other patients. After all of this I told them both that I was going to go somewhere else. I paid the $125 and got the hell out of there. Please don't go to this vet clinic. I've gone to Vancouver Emergency hospital on West 4th a bunch of times and they've never done any of these things and I've always felt comfortable. The extra money is well worth knowing my cat will be okay. Read Less

Steer clear of this place if you can help it. The staff members I've spoken to are not knowledgeable, and they'll try to charge you for things you don't even NEED. You'd be better to go with a regular vet that has emergency services, or the one on West 4th. My 10 month old kitten had gotten a hold of  a 4 inch piece of string that had been wrapped around a roast as I was putting away the rest of dinner. I saw exactly what she ate, and WHEN she ate it and knew I had to get it out of her, quick. I knew she had to have induced vomiting, but just needed a place to take her that was close. I called this vet literally 7 minutes after it had slipped down her throat and they wanted nothing less than to bring her in for xrays to see where in her body the string was and blood work, even after I explained all the details of when/what she had eaten etc.  Last time I checked, ingested matter doesn't teleport from the stomach, to the intestine... nor does it pass from the stomach within 7 minutes!I called another emergency service, and right away they recommended induced vomiting - which is what I knew in the first place. The OTHER vet left the ball in my court to decide what to do, not try to pressure sell me into something that wasn't needed. In the end, I phoned my regular vet who came down to his clinic just for me and only paid $275 for everything ( exam, and treatment ) as opposed to the 120 emergency fee, and 80 dollar exam fee which all excludes the cost of treatment. Will not recommend a place that appears to staff a team that doesn't know what they're talking about or what they're telling patients, when they're supposed to be taking care of our loved ones. Read Less

Our puppy Henry vomitted live worms. We took him here because our preferred veterinary hospital was booked for two days. This place is for emergencies so no appointment needed. We waited an hour to see the doctor. He was professional and kind to Henry. We left paying only $20 for two rounds of deworming pills with no other charges. All in all I'm very happy to have gone here! Read Less

We were awoken at 2:30 in the morning to one of our puppies acting really funny so we got up and checked her out...she had chewed a zipper off of something and it got lodged over one of her teeth. After a few feeble attempts I determined there was no way I could get it off without breaking her little teeth and the hunt for a 24 hour vet was on.We called into Intercity and they as I suspected recommended bringing her in right away.  So we get her all ready then have to drag along our other dog so she doesn't wake up the entire apartment building barking while we are gone. We show up stressed and exhausted in our PJ's at 3 in the morning. The assistants are so calm, compassionate and attentive that they immediately put you at ease without even trying. The vet was also wonderful, my dog is quite calm but doesn't like to be picked up by other people and he took the time to hold her to his chest (she's just a small rat terrier) for a few minutes so she would calm down and be comfortable with him before taking her to the back examination room.3 minutes later we hear them all shouting "yay" from the back room and quickly bring back my pup much happier then she had been!In talking with them it seems they do sedation as a last resort and take great strides to make the animal comfortable with them so it won't be necessary. They also call you the next day as a courtesy to make sure your pet is doing well.This would be my first choice for any emergency and it's a relief to know I have such a capable and friendly emergency vet near by since I have 2 little 5 pound dogs. Read Less

not too shabby...although my original estimate was about $400-ish and then it jumped to $750 in the end.I was off work really late one day, I came home to find my dog was feeling super sick.  He didn't want to eat much, diahhrea, gagging or trying to vomit in the yard, restless, nomnomming on grass and vocal.It was breaking my heart to see him in so much discomfort.  About an hour later and after taking him outside at least 4 times to relieve himself.  It was about 2:30am and I knew I had to bring him in.  I was not keen on bringing him back to the two 24 hour places I knew of and have been to before.  The one Dr. that was out in Richmond would have been closed till at least 9am or so.I googled a bit and posted for a recommendation on FB.It got me somewhere.  A friend suggested this place, I had to try it.There was no wait, the receptionist and the doctor were both really nice about my dog freaking out (due to random strangers trying to touch him).Had blood work done (hefty bill), had him sedated and reversal for that because he was not co-operating and trying to snap at the doctor even with a muzzle on.Was there for maybe 2 hours, results were prompt, they treated me with a sense of urgency, extensive blood work results were done and reported to me later that evening.It was darn expensive, but it was a pretty decent service for 3am!This one was at least worth a shot compared to the other 2 I have been to. Read Less

My five year old Siberian Husky  appeared dizzy and unsteady on her feet after supper a few nights ago.  I had noticed a new animal emergency clinic on Marine Drive a few months back and I did not hesitate to take my dog down there.  I was so worried about her that I did not want to waste travel time.  The staff at the clinic were very compassionate and attentive.  I could not have asked for a better emergency vet experience.  The doctor outlined the strategy that he would take and was very communicative. The staff were even able to take x-rays without sedation!  My dog was extremely dehydrated for an unknown reason so she was given an IV and after the bloodwork was analysed it appeared that she had an infection.  Putting all of this together in such a short time and being able to see an improvement in her condition within a few hours made me very happy and hopeful.  We still have not determined what caused the incident on Thursday evening but, with the help from the doctor and friendly techinicians, my pooch is back home and she is feeling much better with her body rehydrated and she is taking some antibiotics to clear up the infection.  One thing is certain.  A dog does not complain until things are very bad.  An emergency vet is in the position to read the signs and bring about a solution to help the animal in its time of need.  The staff at the Intercity Animal ER were able to help my dog.  They did a great job! Read Less