Night Owl Bird Hospital
Vancouver, British Columbia
General Info
Animal enthusiasts searching for local veterinary assistance recognize Night Owl Bird Hospital as a familiar establishment in Vancouver's core. The clinic’s position within British Columbia enables pet owners from adjacent communities to obtain regular veterinary services. Available services encompass routine checkups alongside pet vaccinations and early disease screenings as well as diagnostic consultations based on individual cases. Night Owl Bird Hospital establishes an orderly tranquil environment to reduce anxiety levels for both pets and their human companions. The veterinary team in Vancouver addresses an extensive range of medical conditions that includes dermatological issues alongside dental care and mobility disorders. The clinic demonstrates expertise in handling urgent medical conditions including infections and digestive alterations even though wellness visits and preventive plans remain standard practice. The Night Owl Bird Hospital serves as a critical resource for many British Columbia families facing complex diagnoses or caring for elderly pets with chronic conditions. Visitors frequently comment on the clinic's communication style which remains clear kind and easily understandable. Pet owners gain assurance through their decision-making processes for their animals. Numerous clients continue their patronage for extended periods by referencing consistent service delivery and the gradual establishment of trust through ongoing interactions. The staff's expertise in both basic and advanced veterinary subjects enables them to effectively support long-term care planning. The expansion of Night Owl Bird Hospital remains steady due to increasing numbers of pet owners relocating to Vancouver and seeking nearby veterinary services. Through intricate support mechanisms the clinic establishes a network promoting responsible pet ownership alongside diligent animal care within the local community. British Columbia continues to stand as a dependable option for veterinary professionals pursuing established practices to deliver both routine care and emergency services. The presence of Night Owl Bird Hospital in Vancouver and its surrounding British Columbia regions offers a peculiar comfort to local residents. The necessity for clear, compassionate, and consistent veterinary service remains constant across all client types from new pet owners seeking advice to longtime clients managing special conditions. The execution of practices like this one enables the fulfillment of vital community roles.
Services
Boarding
Vaccinations
Reviews
Elizabeth Power
18 Mar 2022
REPORT
I would add even more stars for this review. I believe Dr. Anne and her staff to be the best, most supportive, most caring and compassionate, of any avian veterinarian service in Vancouver. They have ...
I would add even more stars for this review. I believe Dr. Anne and her staff to be the best, most supportive, most caring and compassionate, of any avian veterinarian service in Vancouver. They have cared for my two birds for years. They have always been available to me when I've had emergencies. One of my birds faced death twice and Dr. Anne pulled him through. I have been able to leave them in their care while being out of town. Yesterday I had to say goodbye to my companion of 23 years. While it was probably the most difficult decision of my life, I was able to do it because I truly felt they had done everything they could possibly do. Dr. Anne gave me options and she was there for me, and for him, 100%. She really cares. Her staff really care. I recommend this hospital for any of your feathered companion's needs. They will get the absolute best care here. And at very reasonable rates. After I've had some time to grieve my Scotty, I will come back and be more articulate about my thoughts on Dr. Anne and her staff. I would like to thank her and her team, especially Claire.
Lara O.
29 Oct 2018
REPORT
This place looked after my families love bird in his last days. Everyone here is so caring and attentive to the birds, I can see they have passion for their careers. Our bird passed while in their car...
This place looked after my families love bird in his last days. Everyone here is so caring and attentive to the birds, I can see they have passion for their careers. Our bird passed while in their care, and they assured us that he did not die alone and that there was a night carer that was with him. After paying the bill I was shocked at how reasonable it was, this place is a special spot. We donated our birds items to them later as they care for many birds that need homes. Dr MacDonald truly cares for your pets just as you would want someone to, with so much love. When we came to pick up our pretty bird, they had wrapped him in tissue and surrounded him with fresh flowers. They gave us all the time we needed to hear how he passed, see him and gather ourselves before paying and leaving. So compassionate.
kizhakkan pathrose
12 Jul 2018
REPORT
You can be 100% sure your flying pet's are in safe hand and they will get the best treatment they deserve. Amazing staff and Dr Anne MacDonald oh i don't know what to say about her. Such a amazing do...
You can be 100% sure your flying pet's are in safe hand and they will get the best treatment they deserve. Amazing staff and Dr Anne MacDonald oh i don't know what to say about her. Such a amazing doctor and a amazing person. She will take care the birds with top most care. So basically this is the best bird hospital you can find. But one thing i have to mention this place is costly keep that in mind.
William Laycraft
7 Jul 2018
REPORT
The only place any bird owner should go to if they want the best bird vets in BC. Quality care at very fair prices. Everyone there has a heart of gold and I look forward each appointment because I kno...
The only place any bird owner should go to if they want the best bird vets in BC. Quality care at very fair prices. Everyone there has a heart of gold and I look forward each appointment because I know my birds will get the best care possible.
Deanna lynne Kohl
2 Jul 2018
REPORT
Most dedicated vets and staff. Ive seen reviews where the staff were viewed as sharp or rude. My view is if it weren't for the caring of Dr M and staff, I wouldnt have my cockatoo in my lap or my prec...
Most dedicated vets and staff. Ive seen reviews where the staff were viewed as sharp or rude. My view is if it weren't for the caring of Dr M and staff, I wouldnt have my cockatoo in my lap or my precious senegal perched on my shoulder right now.
These vets techs and staff arw there for our precious feathered kids full stop.
Jim S.
30 Jun 2018
REPORT
Shifty. Scammy. Will try to get your every last penny. Watch put for the pointless and sneaky "vitamin shot" trick as well. Hated more than lawyers and real estate agents these people are.
Mehraneh Mehr
7 Jun 2018
REPORT
Amazing place who care and Love the work they do for injured bared.
Jason Goertzen
18 May 2018
REPORT
I've taken my parrot here for years. If you have a bird, do yourself the favour and bring them to Night Owl. They're wonderful, caring and capable folks, who will love and care for your bird as much...
I've taken my parrot here for years. If you have a bird, do yourself the favour and bring them to Night Owl. They're wonderful, caring and capable folks, who will love and care for your bird as much as you would. Can't recommend enough.
Stephanie Cheung
29 Apr 2018
REPORT
The best avian vet one can imagine!
Dr. Devinci
28 Apr 2018
REPORT
Very nice people. Friendly and competent staff. Always taking time to explain what's going on.
Annette Parkes
29 Mar 2018
REPORT
Your feathered friends will be in good hands at Night Owl. Dr Anne Mcdonald is a world-class avian vet.
Taaiee W.
19 Mar 2018
REPORT
Our parrot has been seeing doctor McDonald for almost 10 years now. How fortunate we are to have a vet specializes in bird right around our house! In short, doctor McDonald is incredible and she reall...
Our parrot has been seeing doctor McDonald for almost 10 years now. How fortunate we are to have a vet specializes in bird right around our house! In short, doctor McDonald is incredible and she really cares. Our pet bird was vomiting one time, and thank god dr McDonald was here! Google the recent event of her giving care and shelter to over 500+ birds from a rescue operation. Also, the cost of receiving care from night owl hospital is incredibly reasonable- consider that she is one of the only few bird specialist in Vancouver.
Ralph Snell
16 Dec 2017
REPORT
Great people and great professionalism from all. They took great care of my feathered buddy when he got hurt and it was to bad for all other vets Dr. McDonald fixed him up. Everyone else just wanted t...
Great people and great professionalism from all. They took great care of my feathered buddy when he got hurt and it was to bad for all other vets Dr. McDonald fixed him up. Everyone else just wanted to put him down.
Petra Taylor
23 Sep 2017
REPORT
You can never praise the avian clinic too much.
We are very lucky to have a place where your bird will be helped by experts .
Dr. Macdonald not only treats her feathered patients expertly, she also ...
You can never praise the avian clinic too much.
We are very lucky to have a place where your bird will be helped by experts .
Dr. Macdonald not only treats her feathered patients expertly, she also donates her valuable time when she is badly needed.
Dr. Macdonald is one of my heroes!
Cheryl Kinkaid
4 May 2017
REPORT
Dr. Macdonald is knowledgeable about birds and it's obvious she really cares for her patients.
Tina Doughty
23 Mar 2017
REPORT
All the staff showed so much compassion and caring with both myself and my precious lovebird while he was in their care. A very special place indeed.
john macleod
7 Mar 2017
REPORT
The doctor really just loved my little bird. Watching my lovebird soaking up the attention she was getting made me so grateful to have her.
Eliza G.
5 Mar 2017
REPORT
Dr.M and all her staff at Night Owl are simply amazing. Having taken my birds to Night Owl for many years now, I have witnessed first hand the hours of overtime they put in, the abundance of love and ...
Dr.M and all her staff at Night Owl are simply amazing. Having taken my birds to Night Owl for many years now, I have witnessed first hand the hours of overtime they put in, the abundance of love and care they provide to all the birds in their care and their endless dedication to not only their patients but the avian community as a whole. Their doors have been opened to me after hours, emergency appointments made to happen with a moments notice and many a late night phone call to ease my mind. They go above and beyond. The fees are fairly average, the care exemplary. I highly recommend Night Owl to anyone with birds.(RE: The negative review regarding cameragate below. Would you go to a doctors office and start taking pictures of patients? While your creative writing skills were fairly impressive and pretty amusing, I'm guessing the answer is no)
Eliza S.
5 Mar 2017
REPORT
Dr.M and all her staff at Night Owl are simply amazing. Having taken my birds to Night Owl for many years now, I have witnessed first hand the hours of overtime they put in, the abundance of love and ...
Dr.M and all her staff at Night Owl are simply amazing. Having taken my birds to Night Owl for many years now, I have witnessed first hand the hours of overtime they put in, the abundance of love and care they provide to all the birds in their care and their endless dedication to not only their patients but the avian community as a whole. Their doors have been opened to me after hours, emergency appointments made to happen with a moments notice and many a late night phone call to ease my mind. They go above and beyond. The fees are fairly average, the care exemplary. I highly recommend Night Owl to anyone with birds.(RE: The negative review regarding cameragate below. Would you go to a doctors office and start taking pictures of patients? While your creative writing skills were fairly impressive and pretty amusing, I'm guessing the answer is no)
Tony C
8 Feb 2017
REPORT
Ummu Gulsum Babanajad
31 Jan 2017
REPORT
Dr. Macdoneld is an amazing vet. I believe that she is in love with birds. She knows what they needs. She save my parrotlet's life. Thank you very much
Alistair S.
12 Jan 2017
REPORT
Night Owl: The inverted moral world of the psychologically maladapted. I accompanied a friend who was dropping off her ill bird, and while she was at the reception desk filling out some paper work, I...
Night Owl: The inverted moral world of the psychologically maladapted. I accompanied a friend who was dropping off her ill bird, and while she was at the reception desk filling out some paper work, I decided to idle away a moment or two admiring the incredibly exotic birds that were on display in cages in the reception room.I was admiring the birds, viz. being respectful of the environment, and not being a nuisance.Enthralled by one bird in particular, I produced my camera, and in an instant, heavy footfalls heralded the approach of the hospital's slattern. She stands at the doorway with her hands on her hips, surveys the offense that has occurred, inserts a five-second longueur to build the tension and emphasize her displeasure. "Don't photograph the birds; we are protecting our client's confidentiality!" Crestfallen by this injunction spilling from her lips with all the mercy of a swarm of hornets, I pursue the matter further, and am informed that the birds are being accommodated/boarded in the hospital's reception area while the bird's owners are away. Bear in mind that there are no notices stating that the birds are not to be disturbed by photographers, and the reception area is so tiny that simply making one's way around these massive cages is a bit of a struggle. I'm as acidic as they come, and don't suffer fools gladly, so I was happy to spill some venom regarding the slattern's less than cordial announcement. The old termagant behind the reception desk (as warm a person as Nurse Diesel, or Nurse Ratched) repeats the slattern's announcement, and one could be forgiven for thinking that one had inadvertently fallen into a North Korean prison camp such was the brusqueness of the staff. If this is how the staff deals with an innocuous scenario, I question their competence to deal with weightier matters...like tending to their ill charges.In short, they treated a potential customer/stranger as a tried and convicted bird thief. Utterly repellent attitude, and it is no wonder that my friend's bird has not recovered from its illness after the experiencing the tender mercies of the Night Owl Bird Hospital.
Thomas M
22 Sep 2016
REPORT
Awhile back, my little Lovebird was egg bound, I was sent to this hospital from another vet. The short version, my little buddy didn't make it, however, this place, the vet, the whole messy experience...
Awhile back, my little Lovebird was egg bound, I was sent to this hospital from another vet. The short version, my little buddy didn't make it, however, this place, the vet, the whole messy experience, I loved that they took the time to talk to me,to show Mickey so much compassion. I would recommend them in a heartbeat!! We miss Mickey, but, her mate keeps me company everyday.
Margarita Ashikhmina
2 Sep 2016
REPORT
Dr Mcdonald is the best!
LOUIS APPLE
18 Jul 2016
REPORT
I thought my friend said there wasn't even a great job
Allan F.
18 Nov 2015
REPORT
Like all Vet clinics - you have to take your pet down there - no info given over the phone (vets know you're not going to cart your hurt pet all over the lower mainland for price/diagnosis options - y...
Like all Vet clinics - you have to take your pet down there - no info given over the phone (vets know you're not going to cart your hurt pet all over the lower mainland for price/diagnosis options - you're going to go and get treatment on the spot to save your pet suffering - they have you at their mercy, playing on your emotions). After an emergency, I got there before opening time and though staff were present, I was not allowed to enter and was sent to the other clinic blocks away to wait (total Hell! Was unsure if i'd be billed for this place, there was an animal dying in a side room with the owner crying in another room! On top of that, there was a staff member's cat running around loose! Me and my bird soon left). Once back at Night Owl, which was then open, there was still a wait (for staff to get their act together - when I complained, counter staff were "curt" to say the least - i was not impressed). Vet wouldn't X-Ray my bird but he had to stay for 3 days "for observation". Upon return, I reviewed the bill and questioned the fees breakdown: staff are there 24 hours but no one answered the phone when I called after closing (still had to pay the "nursing fee"). So three days and $400.00 later I took him home - after no actual treatment. Had to pay for the examination, cage set-up (they put him in a small terarium), hospital fee, and the nurse fee When I balked at the price to Dr. MacDonald, (I'm a low income person) she actually chastised me! If you chose to use their services - be sure to have deep pockets, because it'll cost you - and don't dare to complain or question staff there. I had to take my bird in to be sure he was going to be OK, but left feeling like i was taken advantage of.
J Y.
13 Aug 2014
REPORT
I just dropped by the Night Owl Bird Hospital today to book an appointment to get a band removal for our bird. The receptionist (the older lady) was very rude and gave us attitude. She asked us to fil...
I just dropped by the Night Owl Bird Hospital today to book an appointment to get a band removal for our bird. The receptionist (the older lady) was very rude and gave us attitude. She asked us to fill out a form to the best of our ability which we did but we didn't know how old the bird was so she gave us the "roll-my-eyes" attitude. She was very snappy and impatient despite the fact that we remained calm. Leaving the hospital, I felt disrespected and angered about the way that we were treated. She clearly has no respect for people, I question how she will treat the birds. I am hoping that I will have a better experience with the veterinarians when I go back for the appointment.
Dani H.
27 Mar 2009
REPORT
I wish I had discovered this vet sooner, instead of subjecting my little pal to vets without specialized avian knowledge.Dr. MacDonald and staff are fantastic. Compassionate, personable, thorough, and...
I wish I had discovered this vet sooner, instead of subjecting my little pal to vets without specialized avian knowledge.Dr. MacDonald and staff are fantastic. Compassionate, personable, thorough, and with a genuine soft spot for birds. The cost is comparable to all vets. There's the initial exam (I think it was between $35 and $50), and follow-up appointments are on a sliding scale (plus any medicines or tests needed). Unfortunately I was there at least once a week for several months as we tried to help my bird recover from multiple health issues, but the quality of care was worth every penny. They also cut me many little breaks and waived some fees, etc. Nothing ostentatious, just little much-appreciated deals here and there. I felt like they were there to help me, not get every last coin out of my pocket.They also board birds if you have to go away, I think I paid $20 a day for this service - incidentally my first separation in 10 years from my pet, but I was OK with it because the staff is terrific and I knew she was in good hands. Playtime and treats and a quiet place to sleep (and a warm bean bag), plus someone on staff is always on-site 24 hours a day.
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Book an Appointment
Online booking unavailable
Please call
+1 604-734-5100
Business Hours
Tuesday
Tue
10:00AM-17:00PM
Wednesday
Wed
10:00AM-17:00PM
Thursday
Thu
10:00AM-17:00PM
Friday
Fri
10:00AM-17:00PM
Saturday
Sat
10:00AM-15:00PM
Sunday
Sun
10:00AM-13:00PM
Popular Hours
6a
12p
6p
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Night Owl Bird Hospital
Vancouver, British Columbia
General Info
Animal enthusiasts searching for local veterinary assistance recognize Night Owl Bird Hospital as a familiar establishment in Vancouver's core. The clinic’s position within British Columbia enables pet owners from adjacent communities to obtain regular veterinary services. Available services encompass routine checkups alongside pet vaccinations and early disease screenings as well as diagnostic consultations based on individual cases. Night Owl Bird Hospital establishes an orderly tranquil environment to reduce anxiety levels for both pets and their human companions. The veterinary team in Vancouver addresses an extensive range of medical conditions that includes dermatological issues alongside dental care and mobility disorders. The clinic demonstrates expertise in handling urgent medical conditions including infections and digestive alterations even though wellness visits and preventive plans remain standard practice. The Night Owl Bird Hospital serves as a critical resource for many British Columbia families facing complex diagnoses or caring for elderly pets with chronic conditions. Visitors frequently comment on the clinic's communication style which remains clear kind and easily understandable. Pet owners gain assurance through their decision-making processes for their animals. Numerous clients continue their patronage for extended periods by referencing consistent service delivery and the gradual establishment of trust through ongoing interactions. The staff's expertise in both basic and advanced veterinary subjects enables them to effectively support long-term care planning. The expansion of Night Owl Bird Hospital remains steady due to increasing numbers of pet owners relocating to Vancouver and seeking nearby veterinary services. Through intricate support mechanisms the clinic establishes a network promoting responsible pet ownership alongside diligent animal care within the local community. British Columbia continues to stand as a dependable option for veterinary professionals pursuing established practices to deliver both routine care and emergency services. The presence of Night Owl Bird Hospital in Vancouver and its surrounding British Columbia regions offers a peculiar comfort to local residents. The necessity for clear, compassionate, and consistent veterinary service remains constant across all client types from new pet owners seeking advice to longtime clients managing special conditions. The execution of practices like this one enables the fulfillment of vital community roles.
Business Hours
Tuesday
10:00AM-17:00PM
Wednesday
10:00AM-17:00PM
Thursday
10:00AM-17:00PM
Friday
10:00AM-17:00PM
Saturday
10:00AM-15:00PM
Sunday
10:00AM-13:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Boarding
Vaccinations
Reviews
Elizabeth Power
18 Mar 2022
I would add even more stars for this review. I believe Dr. Anne and her staff to be the best, most supportive, most caring and compassionate, of any avian veterinarian service in Vancouver. They have ...
I would add even more stars for this review. I believe Dr. Anne and her staff to be the best, most supportive, most caring and compassionate, of any avian veterinarian service in Vancouver. They have cared for my two birds for years. They have always been available to me when I've had emergencies. One of my birds faced death twice and Dr. Anne pulled him through. I have been able to leave them in their care while being out of town. Yesterday I had to say goodbye to my companion of 23 years. While it was probably the most difficult decision of my life, I was able to do it because I truly felt they had done everything they could possibly do. Dr. Anne gave me options and she was there for me, and for him, 100%. She really cares. Her staff really care. I recommend this hospital for any of your feathered companion's needs. They will get the absolute best care here. And at very reasonable rates. After I've had some time to grieve my Scotty, I will come back and be more articulate about my thoughts on Dr. Anne and her staff. I would like to thank her and her team, especially Claire.
Lara O.
29 Oct 2018
This place looked after my families love bird in his last days. Everyone here is so caring and attentive to the birds, I can see they have passion for their careers. Our bird passed while in their car...
This place looked after my families love bird in his last days. Everyone here is so caring and attentive to the birds, I can see they have passion for their careers. Our bird passed while in their care, and they assured us that he did not die alone and that there was a night carer that was with him. After paying the bill I was shocked at how reasonable it was, this place is a special spot. We donated our birds items to them later as they care for many birds that need homes. Dr MacDonald truly cares for your pets just as you would want someone to, with so much love. When we came to pick up our pretty bird, they had wrapped him in tissue and surrounded him with fresh flowers. They gave us all the time we needed to hear how he passed, see him and gather ourselves before paying and leaving. So compassionate.
kizhakkan pathrose
12 Jul 2018
You can be 100% sure your flying pet's are in safe hand and they will get the best treatment they deserve. Amazing staff and Dr Anne MacDonald oh i don't know what to say about her. Such a amazing do...
You can be 100% sure your flying pet's are in safe hand and they will get the best treatment they deserve. Amazing staff and Dr Anne MacDonald oh i don't know what to say about her. Such a amazing doctor and a amazing person. She will take care the birds with top most care. So basically this is the best bird hospital you can find. But one thing i have to mention this place is costly keep that in mind.
William Laycraft
7 Jul 2018
The only place any bird owner should go to if they want the best bird vets in BC. Quality care at very fair prices. Everyone there has a heart of gold and I look forward each appointment because I kno...
The only place any bird owner should go to if they want the best bird vets in BC. Quality care at very fair prices. Everyone there has a heart of gold and I look forward each appointment because I know my birds will get the best care possible.
Deanna lynne Kohl
2 Jul 2018
Most dedicated vets and staff. Ive seen reviews where the staff were viewed as sharp or rude. My view is if it weren't for the caring of Dr M and staff, I wouldnt have my cockatoo in my lap or my prec...
Most dedicated vets and staff. Ive seen reviews where the staff were viewed as sharp or rude. My view is if it weren't for the caring of Dr M and staff, I wouldnt have my cockatoo in my lap or my precious senegal perched on my shoulder right now.
These vets techs and staff arw there for our precious feathered kids full stop.
Jim S.
30 Jun 2018
Shifty. Scammy. Will try to get your every last penny. Watch put for the pointless and sneaky "vitamin shot" trick as well. Hated more than lawyers and real estate agents these people are.
Mehraneh Mehr
7 Jun 2018
Amazing place who care and Love the work they do for injured bared.
Jason Goertzen
18 May 2018
I've taken my parrot here for years. If you have a bird, do yourself the favour and bring them to Night Owl. They're wonderful, caring and capable folks, who will love and care for your bird as much...
I've taken my parrot here for years. If you have a bird, do yourself the favour and bring them to Night Owl. They're wonderful, caring and capable folks, who will love and care for your bird as much as you would. Can't recommend enough.
Stephanie Cheung
29 Apr 2018
The best avian vet one can imagine!
Dr. Devinci
28 Apr 2018
Very nice people. Friendly and competent staff. Always taking time to explain what's going on.
Annette Parkes
29 Mar 2018
Your feathered friends will be in good hands at Night Owl. Dr Anne Mcdonald is a world-class avian vet.
Taaiee W.
19 Mar 2018
Our parrot has been seeing doctor McDonald for almost 10 years now. How fortunate we are to have a vet specializes in bird right around our house! In short, doctor McDonald is incredible and she reall...
Our parrot has been seeing doctor McDonald for almost 10 years now. How fortunate we are to have a vet specializes in bird right around our house! In short, doctor McDonald is incredible and she really cares. Our pet bird was vomiting one time, and thank god dr McDonald was here! Google the recent event of her giving care and shelter to over 500+ birds from a rescue operation. Also, the cost of receiving care from night owl hospital is incredibly reasonable- consider that she is one of the only few bird specialist in Vancouver.
Ralph Snell
16 Dec 2017
Great people and great professionalism from all. They took great care of my feathered buddy when he got hurt and it was to bad for all other vets Dr. McDonald fixed him up. Everyone else just wanted t...
Great people and great professionalism from all. They took great care of my feathered buddy when he got hurt and it was to bad for all other vets Dr. McDonald fixed him up. Everyone else just wanted to put him down.
Petra Taylor
23 Sep 2017
You can never praise the avian clinic too much.
We are very lucky to have a place where your bird will be helped by experts .
Dr. Macdonald not only treats her feathered patients expertly, she also ...
You can never praise the avian clinic too much.
We are very lucky to have a place where your bird will be helped by experts .
Dr. Macdonald not only treats her feathered patients expertly, she also donates her valuable time when she is badly needed.
Dr. Macdonald is one of my heroes!
Cheryl Kinkaid
4 May 2017
Dr. Macdonald is knowledgeable about birds and it's obvious she really cares for her patients.
Tina Doughty
23 Mar 2017
All the staff showed so much compassion and caring with both myself and my precious lovebird while he was in their care. A very special place indeed.
john macleod
7 Mar 2017
The doctor really just loved my little bird. Watching my lovebird soaking up the attention she was getting made me so grateful to have her.
Eliza G.
5 Mar 2017
Dr.M and all her staff at Night Owl are simply amazing. Having taken my birds to Night Owl for many years now, I have witnessed first hand the hours of overtime they put in, the abundance of love and ...
Dr.M and all her staff at Night Owl are simply amazing. Having taken my birds to Night Owl for many years now, I have witnessed first hand the hours of overtime they put in, the abundance of love and care they provide to all the birds in their care and their endless dedication to not only their patients but the avian community as a whole. Their doors have been opened to me after hours, emergency appointments made to happen with a moments notice and many a late night phone call to ease my mind. They go above and beyond. The fees are fairly average, the care exemplary. I highly recommend Night Owl to anyone with birds.(RE: The negative review regarding cameragate below. Would you go to a doctors office and start taking pictures of patients? While your creative writing skills were fairly impressive and pretty amusing, I'm guessing the answer is no)
Eliza S.
5 Mar 2017
Dr.M and all her staff at Night Owl are simply amazing. Having taken my birds to Night Owl for many years now, I have witnessed first hand the hours of overtime they put in, the abundance of love and ...
Dr.M and all her staff at Night Owl are simply amazing. Having taken my birds to Night Owl for many years now, I have witnessed first hand the hours of overtime they put in, the abundance of love and care they provide to all the birds in their care and their endless dedication to not only their patients but the avian community as a whole. Their doors have been opened to me after hours, emergency appointments made to happen with a moments notice and many a late night phone call to ease my mind. They go above and beyond. The fees are fairly average, the care exemplary. I highly recommend Night Owl to anyone with birds.(RE: The negative review regarding cameragate below. Would you go to a doctors office and start taking pictures of patients? While your creative writing skills were fairly impressive and pretty amusing, I'm guessing the answer is no)
Tony C
8 Feb 2017
Ummu Gulsum Babanajad
31 Jan 2017
Dr. Macdoneld is an amazing vet. I believe that she is in love with birds. She knows what they needs. She save my parrotlet's life. Thank you very much
Alistair S.
12 Jan 2017
Night Owl: The inverted moral world of the psychologically maladapted. I accompanied a friend who was dropping off her ill bird, and while she was at the reception desk filling out some paper work, I...
Night Owl: The inverted moral world of the psychologically maladapted. I accompanied a friend who was dropping off her ill bird, and while she was at the reception desk filling out some paper work, I decided to idle away a moment or two admiring the incredibly exotic birds that were on display in cages in the reception room.I was admiring the birds, viz. being respectful of the environment, and not being a nuisance.Enthralled by one bird in particular, I produced my camera, and in an instant, heavy footfalls heralded the approach of the hospital's slattern. She stands at the doorway with her hands on her hips, surveys the offense that has occurred, inserts a five-second longueur to build the tension and emphasize her displeasure. "Don't photograph the birds; we are protecting our client's confidentiality!" Crestfallen by this injunction spilling from her lips with all the mercy of a swarm of hornets, I pursue the matter further, and am informed that the birds are being accommodated/boarded in the hospital's reception area while the bird's owners are away. Bear in mind that there are no notices stating that the birds are not to be disturbed by photographers, and the reception area is so tiny that simply making one's way around these massive cages is a bit of a struggle. I'm as acidic as they come, and don't suffer fools gladly, so I was happy to spill some venom regarding the slattern's less than cordial announcement. The old termagant behind the reception desk (as warm a person as Nurse Diesel, or Nurse Ratched) repeats the slattern's announcement, and one could be forgiven for thinking that one had inadvertently fallen into a North Korean prison camp such was the brusqueness of the staff. If this is how the staff deals with an innocuous scenario, I question their competence to deal with weightier matters...like tending to their ill charges.In short, they treated a potential customer/stranger as a tried and convicted bird thief. Utterly repellent attitude, and it is no wonder that my friend's bird has not recovered from its illness after the experiencing the tender mercies of the Night Owl Bird Hospital.
Thomas M
22 Sep 2016
Awhile back, my little Lovebird was egg bound, I was sent to this hospital from another vet. The short version, my little buddy didn't make it, however, this place, the vet, the whole messy experience...
Awhile back, my little Lovebird was egg bound, I was sent to this hospital from another vet. The short version, my little buddy didn't make it, however, this place, the vet, the whole messy experience, I loved that they took the time to talk to me,to show Mickey so much compassion. I would recommend them in a heartbeat!! We miss Mickey, but, her mate keeps me company everyday.
Margarita Ashikhmina
2 Sep 2016
Dr Mcdonald is the best!
LOUIS APPLE
18 Jul 2016
I thought my friend said there wasn't even a great job
Allan F.
18 Nov 2015
Like all Vet clinics - you have to take your pet down there - no info given over the phone (vets know you're not going to cart your hurt pet all over the lower mainland for price/diagnosis options - y...
Like all Vet clinics - you have to take your pet down there - no info given over the phone (vets know you're not going to cart your hurt pet all over the lower mainland for price/diagnosis options - you're going to go and get treatment on the spot to save your pet suffering - they have you at their mercy, playing on your emotions). After an emergency, I got there before opening time and though staff were present, I was not allowed to enter and was sent to the other clinic blocks away to wait (total Hell! Was unsure if i'd be billed for this place, there was an animal dying in a side room with the owner crying in another room! On top of that, there was a staff member's cat running around loose! Me and my bird soon left). Once back at Night Owl, which was then open, there was still a wait (for staff to get their act together - when I complained, counter staff were "curt" to say the least - i was not impressed). Vet wouldn't X-Ray my bird but he had to stay for 3 days "for observation". Upon return, I reviewed the bill and questioned the fees breakdown: staff are there 24 hours but no one answered the phone when I called after closing (still had to pay the "nursing fee"). So three days and $400.00 later I took him home - after no actual treatment. Had to pay for the examination, cage set-up (they put him in a small terarium), hospital fee, and the nurse fee When I balked at the price to Dr. MacDonald, (I'm a low income person) she actually chastised me! If you chose to use their services - be sure to have deep pockets, because it'll cost you - and don't dare to complain or question staff there. I had to take my bird in to be sure he was going to be OK, but left feeling like i was taken advantage of.
J Y.
13 Aug 2014
I just dropped by the Night Owl Bird Hospital today to book an appointment to get a band removal for our bird. The receptionist (the older lady) was very rude and gave us attitude. She asked us to fil...
I just dropped by the Night Owl Bird Hospital today to book an appointment to get a band removal for our bird. The receptionist (the older lady) was very rude and gave us attitude. She asked us to fill out a form to the best of our ability which we did but we didn't know how old the bird was so she gave us the "roll-my-eyes" attitude. She was very snappy and impatient despite the fact that we remained calm. Leaving the hospital, I felt disrespected and angered about the way that we were treated. She clearly has no respect for people, I question how she will treat the birds. I am hoping that I will have a better experience with the veterinarians when I go back for the appointment.
Dani H.
27 Mar 2009
I wish I had discovered this vet sooner, instead of subjecting my little pal to vets without specialized avian knowledge.Dr. MacDonald and staff are fantastic. Compassionate, personable, thorough, and...
I wish I had discovered this vet sooner, instead of subjecting my little pal to vets without specialized avian knowledge.Dr. MacDonald and staff are fantastic. Compassionate, personable, thorough, and with a genuine soft spot for birds. The cost is comparable to all vets. There's the initial exam (I think it was between $35 and $50), and follow-up appointments are on a sliding scale (plus any medicines or tests needed). Unfortunately I was there at least once a week for several months as we tried to help my bird recover from multiple health issues, but the quality of care was worth every penny. They also cut me many little breaks and waived some fees, etc. Nothing ostentatious, just little much-appreciated deals here and there. I felt like they were there to help me, not get every last coin out of my pocket.They also board birds if you have to go away, I think I paid $20 a day for this service - incidentally my first separation in 10 years from my pet, but I was OK with it because the staff is terrific and I knew she was in good hands. Playtime and treats and a quiet place to sleep (and a warm bean bag), plus someone on staff is always on-site 24 hours a day.
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