Night Owl Bird Hospital

The only place any bird owner should go to if they want the best bird vets in BC. Quality care at very fair prices. Everyone there has a heart of gold and I look forward each appointment because I know my birds will get the best care possible. Read Less

Most dedicated vets and staff. Ive seen reviews where the staff were viewed as sharp or rude. My view is if it weren't for the caring of Dr M and staff, I wouldnt have my cockatoo in my lap or my precious senegal perched on my shoulder right now. These vets techs and staff arw there for our precious feathered kids full stop. Read Less

I've taken my parrot here for years. If you have a bird, do yourself the favour and bring them to Night Owl. They're wonderful, caring and capable folks, who will love and care for your bird as much as you would. Can't recommend enough. Read Less

Our parrot has been seeing doctor McDonald for almost 10 years now. How fortunate we are to have a vet specializes in bird right around our house! In short, doctor McDonald is incredible and she really cares. Our pet bird was vomiting one time, and thank god dr McDonald was here! Google the recent event of her giving care and shelter to over 500+ birds from a rescue operation. Also, the cost of receiving care from night owl hospital is incredibly reasonable- consider that she is one of the only few bird specialist in Vancouver. Read Less

Great people and great professionalism from all. They took great care of my feathered buddy when he got hurt and it was to bad for all other vets Dr. McDonald fixed him up. Everyone else just wanted to put him down. Read Less

You can never praise the avian clinic too much. We are very lucky to have a place where your bird will be helped by experts . Dr. Macdonald not only treats her feathered patients expertly, she also donates her valuable time when she is badly needed. Dr. Macdonald is one of my heroes! Read Less

Dr.M and all her staff at Night Owl are simply amazing. Having taken my birds to Night Owl for many years now, I have witnessed first hand the hours of overtime they put in, the abundance of love and care they provide to all the birds in their care and their endless dedication to not only their patients but the avian community as a whole. Their doors have been opened to me after hours, emergency appointments made to happen with a moments notice and many a late night phone call to ease my mind. They go above and beyond. The fees are fairly average, the care exemplary. I highly recommend Night Owl to anyone with birds.(RE: The negative review regarding cameragate below. Would you go to a doctors office and start taking pictures of patients? While your creative writing skills were fairly impressive and pretty amusing, I'm guessing the answer is no) Read Less

Dr.M and all her staff at Night Owl are simply amazing. Having taken my birds to Night Owl for many years now, I have witnessed first hand the hours of overtime they put in, the abundance of love and care they provide to all the birds in their care and their endless dedication to not only their patients but the avian community as a whole. Their doors have been opened to me after hours, emergency appointments made to happen with a moments notice and many a late night phone call to ease my mind. They go above and beyond. The fees are fairly average, the care exemplary. I highly recommend Night Owl to anyone with birds.(RE: The negative review regarding cameragate below. Would you go to a doctors office and start taking pictures of patients? While your creative writing skills were fairly impressive and pretty amusing, I'm guessing the answer is no) Read Less

Night Owl: The inverted moral world of the psychologically maladapted.  I accompanied a friend who was dropping off her ill bird, and while she was at the reception desk filling out some paper work, I decided to idle away a moment or two admiring the incredibly exotic birds that were on display in cages in the reception room.I was admiring the birds, viz. being respectful of the environment, and not being a nuisance.Enthralled by one bird in particular, I produced my camera, and in an instant, heavy footfalls heralded the approach of the hospital's slattern.  She stands at the doorway with her hands on her hips, surveys the offense that has occurred, inserts a five-second longueur to build the tension and emphasize her displeasure.  "Don't photograph the birds; we are protecting our client's confidentiality!"  Crestfallen by this injunction spilling from her lips with all the mercy of a swarm of hornets, I pursue the matter further, and am informed that the birds are being accommodated/boarded in the hospital's reception area while the bird's owners are away. Bear in mind that there are no notices stating that the birds are not to be disturbed by photographers, and the reception area is so tiny that simply making one's way around these massive cages is a bit of a struggle.  I'm as acidic as they come, and don't suffer fools gladly, so I was happy to spill some venom regarding the slattern's less than cordial announcement.  The old termagant behind the reception desk (as warm a person as Nurse Diesel, or Nurse Ratched) repeats the slattern's announcement, and one could be forgiven for thinking that one had inadvertently fallen into a North Korean prison camp such was the brusqueness of the staff.  If this is how the staff deals with an innocuous scenario, I question their competence to deal with weightier matters...like tending to their ill charges.In short, they treated a potential customer/stranger as a tried and convicted bird thief.    Utterly repellent attitude, and it is no wonder that my friend's bird has not recovered from its illness after the experiencing the tender mercies of the Night Owl Bird Hospital. Read Less

Awhile back, my little Lovebird was egg bound, I was sent to this hospital from another vet. The short version, my little buddy didn't make it, however, this place, the vet, the whole messy experience, I loved that they took the time to talk to me,to show Mickey so much compassion. I would recommend them in a heartbeat!! We miss Mickey, but, her mate keeps me company everyday. Read Less

Like all Vet clinics - you have to take your pet down there - no info given over the phone (vets know you're not going to cart your hurt pet all over the lower mainland for price/diagnosis options - you're going to go and get treatment on the spot to save your pet suffering - they have you at their mercy, playing on your emotions). After an emergency, I got there before opening time and though staff were present, I was not allowed to enter and was sent to the other clinic blocks away to wait (total Hell! Was unsure if i'd be billed for this place, there was an animal dying in a side room with the owner crying in another room! On top of that, there was a staff member's cat running around loose! Me and my bird soon left). Once back at Night Owl, which was then open, there was still a wait (for staff to get their act together - when I complained, counter staff were "curt" to say the least - i was not impressed). Vet wouldn't X-Ray my bird but he had to stay for 3 days "for observation". Upon return, I reviewed the bill and questioned the fees breakdown: staff are there 24 hours but no one answered the phone when I called after closing (still had to pay the "nursing fee"). So three days and $400.00 later I took him home - after no actual treatment. Had to pay for the examination, cage set-up (they put him in a small terarium), hospital fee, and the nurse fee When I balked at the price to Dr. MacDonald, (I'm a low income person) she actually chastised me! If you chose to use their services - be sure to have deep pockets, because it'll cost you - and don't dare to complain or question staff there. I had to take my bird in to be sure he was going to be OK, but left feeling like i was taken advantage of. Read Less

I just dropped by the Night Owl Bird Hospital today to book an appointment to get a band removal for our bird. The receptionist (the older lady) was very rude and gave us attitude. She asked us to fill out a form to the best of our ability which we did but we didn't know how old the bird was so she gave us the "roll-my-eyes" attitude. She was very snappy and impatient despite the fact that we remained calm. Leaving the hospital, I felt disrespected and angered about the way that we were treated. She clearly has no respect for people, I question how she will treat the birds. I am hoping that I will have a better experience with the veterinarians when I go back for the appointment. Read Less

I wish I had discovered this vet sooner, instead of subjecting my little pal to vets without specialized avian knowledge.Dr. MacDonald and staff are fantastic. Compassionate, personable, thorough, and with a genuine soft spot for birds. The cost is comparable to all vets. There's the initial exam (I think it was between $35 and $50), and follow-up appointments are on a sliding scale (plus any medicines or tests needed). Unfortunately I was there at least once a week for several months as we tried to help my bird recover from multiple health issues, but the quality of care was worth every penny. They also cut me many little breaks and waived some fees, etc. Nothing ostentatious, just little much-appreciated deals here and there. I felt like they were there to help me, not get every last coin out of my pocket.They also board birds if you have to go away, I think I paid $20 a day for this service - incidentally my first separation in 10 years from my pet, but I was OK with it because the staff is terrific and I knew she was in good hands. Playtime and treats and a quiet place to sleep (and a warm bean bag), plus someone on staff is always on-site 24 hours a day. Read Less