We LOVE this vet clinic!! Dr Danny cared for our pup after he was injured by a car. It was a highly traumatic accident for our dog as well as for my husband and I, who adore our dog and we did not initially know what the prognosis would be. Dr Danny was caring, sensitive, patient and kind throughout the entire experience, and his skill was apparent as he made critical decisions along the way which eventually allowed our pup to make a full recovery and return to his happy, healthy self again. In addition, our dog has suffered from seizures his entire life, and Dr Danny is very knowledgeable and confident in his care of this condition, even when anesthesia is needed for a procedure (ie dental work). The icing on the cake is that this clinic does not seem to ‘upsell’, at least certainly not to the extent that many other vet clinics do. If you’re looking for a vet who cares about the well-being of animals above all else, this is the place! Read Less

Very disappointed and upset with the care of my Puppy. She had been itching her ears for months. Both of the male doctors took a look and said it was an infection caused my the excessive hair in her ear canal. They prescribed drops for her ear but 2.5 months went by and nothing had changed, my puppy was still in discomfort. To get a second opinion I took her to Ambleside Ventrinary Hospital and within 2 minutes the vet said she had ear mites and needed to be treated with a different medication. The doctors at Norgate are nice but clearly inadequate at their job. I don't understand how something that easily detected by another vet could have been over looked. Do yourself and your pet a favour and take your pet somewhere else! Read Less

This place, and all of their staff, is amazing. They have been honest, transparent, empathetic and kind to us and our animals. When we had to put our little dog down, they were so respectful and gentle with us and with him. Afterwards they sent us a beautiful sympathy card that all the staff had signed and personalized. It truly meant so much to us. If you are looking for good animal lovers who are honest about options and what is best for your animal, you've found it here. Read Less

I'm not the type of person to write reviews but I think people should know how amazing this place is. I have a Shiba inu who is 3 years old. For those who know what a Shiba inu is know how tough a breed these dogs can be. I use to take him to another vet and after awhile he became more aggressive. They eventually told me he can no longer come there. That was over a year ago. Recently he got really sick and i had to do something. I called Norgate Animal hospital and asked them if they can handle aggressive dogs. They told me yes they can. This animal hospital is amazing!! I brought him in not convinced but sure enough they muzzled him, gave him all the vaccines he was past due on, did xrays to find out what was wrong, even trimmed his nails which I wasn't able to do for 3 years!! They were thorough, polite, understanding, and the best vet I have ever been too. This animal hospital is amazing!! All of the assistants and doctors are very sweet and gentle They give you a variety of choices and talk to you about the best one for certain situations. I really recommend going to this vet!! Read Less

Took my dog here after I had given him a chewable flea prevention tablet from a different vet    (couldn't get a quick appt at his usual vet, so I took him to Norgate).It was obvious to me that the chewable flea tablet ws the culprit, as he was fine until the tablet and within 8hrs had terrible diarrhea/ vomiting. I has called Merck (makers of the tablet and they agreed, it was likely the tablet that had caused this reaction)At Norgate, the Dr basically said it was highly unlikely that it was the flea tablet and suggested that my dog had pancreatitis and that we should run a battery of tests before it got much worse.This made no sense to me so I asked if we could first treat him metronidazole, which usually worked to stop my dog's dietary indiscretions. He prescribed the metronidazole but stressed that my dog should have the tests run.I called my old vet in California, who knew my dog very well and whom I trust 100%. I told her that it was suggested that my dog had pancreatitis and she assured me that there was no way that was possible ( he's a young dog who is great shape and never eats human food). She said we had cause and correlation: the flea treatment and immediate sickness. For my dog to have pancreatitis all of a sudden, he would have had to have ingested an insane amount of fatty food and even then, it would still be a small possibility.This incident was enough to make realize that I cannot trust this vet. Luckily, the incident wasn't terribly serious but I will not be going back. Read Less

Very disappointed with the quality of care our beagle received at Norgate. Both Dr. Andy and Dr. Sidhu were personable and kind, but the praise ends there because of the gross incompetency.  Our seven year old beagle had to have a fatty growth removed from the front side of his ribcage.  We were informed this would be a simple and straightforward procedure.  The surgery seemed to go well, but his wound was swelling up in size within days.  We were diligently giving him the prescribed antibiotics, but nothing seemed to help.  Within less than a week, our dog was leaking fluid through the stitches.  We thought he might have torn them through scratching, so we put a boot on his back foot (on top of the e-collar Norgate sold us).  We took him in, Dr. Sidhu applied staple sutures and we were given a few more days worth of antibiotics.  It was at this time that we noticed that the additional antibiotics we were given were much larger than the doses from the initial round.  Odd.  Same medication, but the original dose we were given were 125mg, whereas these new ones were 375mg.  We asked about this and were informed that we were mistakenly given much too low a dose the first time.  Great.  So we had been giving him an ineffective dose of antibiotics because someone had swapped out the wrong dose (despite the fact we had paid the much higher price for the right dose).These staple stitches lasted three days before they were "leaking" again.  We know that our dog had had no opportunity to scratch or bite these stitches.  So, again, back to Norgate.  At which point we were told that the stitches would need to be removed and readministered, along with a drainage tube to allow any fluid buildup to be safely excreted (which should have been included the first time so that the fluid pressure against the stitches would not cause them to burst).  Fine.  So our dog has been anesthetized twice in the span of just over a week.  And we got a hefty bill to cover this second procedure.Surprise, surprise, we get our dog home shortly after this second surgical procedure, and within two hours the end of the drainage tube just falls out of his wound.  Norgate has the audacity to suggest he pulled it out.  Our dog was still passed out from the anesthesia, so he was incapable of scratching or biting (not to mention, he was wearing the cone this whole time).  At this point I am fed up.  We make the longer trek back to consult with our old vet in Vancouver.  He inspects the sutures, the wound and the drainage tube that fell out (we kept it) and is baffled by the incompetency.  He cannot fathom why a drainage tube was not included in the first procedure to prevent the bursting of stitches and the risk of infection.  Due to Norgate's incompetency, our Vancouver vet was unable to easily remove the rest of the tube that was still lodged inside our dog.  So, yep, our dog had to go under general anesthesia for the THIRD time to fix Norgate's mistakes.  Our vet removes the tube and is forced to remove additional flesh around the wound due to infection.  We take our dog home, his stitches are clean, precise and solid.  Our vet makes room for drainage the wound never swells or becomes problematic.Now, for the second part: leading up to the initial surgery, we also brought a stool sample to Norgate for diagnosis as our dog had been experiencing loose stools.  It is sent to the lab and he is diagnosed with Giardia.  Great.  So Norgate gives us some antibiotics and tells us this is no big deal.  Fine.  We administer the full course and nothing changes.  So we consult with our Vancouver vet again about this issue as well.  Turns out the antibiotics Norgate gave us are to help with loose stools and do NOTHING to kill the Giardia parasite.  Also, those antibiotics are prone to giving dogs toxicity in the wrong dose!  Our vet doesn't use them for that reason.  So we end up having to get all new medication that clears up the Giardia very quickly and easily and isn't harmful to our pet.  But that's not the end of it!  No.  What Norgate failed to inform us is that Giardia is highly contagious and easily transferable to both other dogs AND humans.  Our Vancouver vet gave us explicit instructions of how to quarantine our dog and the steps we'd need to take at home to clean and disinfect everything.  Meanwhile, our dog was playing with other dogs during all of this so we had to call those owners and apologize and urge them to get their dogs tested.I cannot stress the absolute incompetency of the staff and treatment at Norgate.  I am astonished.  We will always make the trek back to Vancouver going forward, as I would never subject my beloved dog to this "care" ever again.  The staff are friendly, absolutely, but that doesn't make up for negligence and lack of skill.  I am angry and very disappointed. Read Less

I take my kitten Coco here all the time for her regular checkups. The doctor here are amazing super nice and friendly to me and my pet. I even sometimes call to ask questions and they never hesitate to respond right then. I recommend this place to anyone who is looking for a vet that cares about their pet. Read Less

Brought my cat in for a puncture wound .Dr.Victoria did surgery.... brought my cat home .....poor cat did not eat /drink for 3 days ....had to syringe feed him .....the drain tube "fell out" ...brought cat back to vet Dr.Victoria again 3 more times ...took temperature ...more antibiotics...more $$$$THE WOUND WAS NOW BADLY ABCESSED !!!! Apparently she did not attach drain tube properly!!! My poor cat had to endure surgery a second time this time Dr. DAN of East Indian descent did surgery the right way .My cat was eating and drinking the very next day .Very disappointed in Dr.Victoria especially when she commented "well he's not dying " NOT PROFESSIONAL!!!!Would not recommend this pet hospital to anyone !Charged me for both surgeries such a scam !!!!!! Read Less

After getting ripped off from another vet I decided to give these guys a shot.I have been taking Paris a frenchie with many allergies.to them for the past 5 years and they are abselutely amazing. Dr Sidu and Danny usually look after her and they always have great advice on how I could keep her in a healthy form. If you are looking for a bet that is not looking to rip you off this is the place to take your pets. Read Less

After some bad experiences elsewhere, we tried Norgate. Couldn't be happier with the service. Came home the other day to find out cat in serious diabetic trouble, we raced her down to Norgate and the vet took her in immediately .He was compassionate and handled her with care. He stayed late to monitor her condition and undoubtably saved her life. The way he handled the situation was very professional and we couldn't be happier with the service we received. I would recommend Norgate to anyone . Read Less

Dr. Danny saved my cat's life. My kitten has a rare disease called "Rectal Prolapse", meaning there is excessive tissue out of his rare. Dr. Danny was pretty much my last option as other vets couldn't treat my kitten's disease. Dr. Danny offered me great advise and extensive care to my cat. He would call me personally to let me know how my cat is doing. Thank you Dr. Danny for all your help! I am forever grateful. Read Less

I brought my dog to Norgate for digestion issues and I wouldn't bring her back. Waiting in the consultation room full of product ads using scare tactics prepared me for the doctor being the same way. After pointing out that my dog smells bad and barely looking at her he started to list me a load of tests and procedures to diagnose my dog. Blood tests, IV, antibiotics 2 or 3-ways, a complete panel of tests, etc. I barely understood why that was necessary so I asked him why and that i just want to do what is necessary and nothing extra. He said fine I'll remove the blood tests. Then his assistant walked in with a long lists of costs ($600) for me to sign. I had to question each one and felt pressured to sign. The best part is after what felt like a quick sales pitch, they ask me for a $400 deposit. I thought they're joking. I think my dog is the deposit? Do they think I will leave my dog with them for treatment and not pay them? They told me to come back at 4pm to collect my dog but when I did, they said they had told me 7pm. So I waited. When I saw the assistant again I questioned her on all the stuff they prescribed for just a diarrhea problem. She basically said the antibiotics they gave her by IV should kill whatever was causing the problem. So I asked her why do I need a $200 panel of tests and extra antibiotics? She didn't know so she brought another doctor and he also confirmed that I don't have to pay for those and he cancelled them. Trust factor: 0. A vet that tries to push sales on you because your dog is sick is exactly why people have problems trusting vets. And Norgate does exactly that. My whole experience there felt awkward and I felt they were trying to make money first above all else. Read Less

I brought my dog to Norgate for digestion issues and I wouldn't bring her back. Waiting in the consultation room full of product ads using scare tactics prepared me for the doctor being the same way. After pointing out that my dog smells bad and barely looking at her he started to list me a load of tests and procedures to diagnose my dog. Blood tests, IV, antibiotics 2 or 3-ways, a complete panel of tests, etc. I barely understood why that was necessary so I asked him why and that i just want to do what is necessary and nothing extra. He said fine, I'll remove the blood tests.Then his assistant walked in with a long lists of costs ($600) for me to sign. I had to question each one and felt pressured to sign. The best part is after what felt like a quick sales pitch, they ask me for a $400 deposit. I thought they're joking. I think my dog is the deposit? Do they think I will leave my dog with them for treatment and not pay them? They told me to come back at 4pm to collect my dog but when I did, they said they had told me 7pm. So I waited. When I saw the assistant again I questioned her on all the stuff they prescribed for just a diarrhea problem. She basically said the antibiotics they gave her by IV should kill whatever was causing the problem. So I asked her why do I need a $200 panel of tests and extra antibiotics? She didn't know so she brought another doctor and he also confirmed that I don't have to pay for those and he cancelled them. Trust factor: 0. A vet that tries to push sales on you because your dog is sick is exactly why people have problems trusting vets. And Norgate does exactly that. My whole experience there felt awkward and I felt they were trying to make money first above all else. Read Less

This place is catastrophic & complete amateur . I brought my sick small yorkie there. Instead of treating her eye infection, the doctor there instructed a heavyweight nurse to feed a worm killer pill to my listless dog that has nothing to do with my visit, costing extra $140. While my dog was resisting not to take it, the nurse hold her head by force almost to the point of breaking the neck. After failing to feed my dog, the nurse asked me " do you mind If I bring this dog to another room?". Read Less

Disappointed. My guinea pig has been tilting its head, losing balance, and having troubles walking, which seems to be a serious infections in the ears. I called and they said they can't treat it, but could do a free examination. I went and the assistant lady was very nice, but the vet just simply scolding me for not cutting and grooming its fur, shaved off a few clumps I missed and then to my shock I was charged $40 for the "minor shaving". (he didn't even ask if I was ok with it, I could've just shaved those off at home myself) He didn't listen to what I had to say about my observations and simply took a 1 second look in the ears. Told me there is nothing wrong and hurried me out of there. Not returning. Read Less

We brought one of our cats here after he was very sick and our usual vet (All About Cats) was closed. The vets here quickly diagnosed our kitty and he was back to normal in no time at all. All the staff were very compassionate and patient, our cat was very comfortable with them when he is usually very wary of strangers. We will be coming here to Norgate from now on as All About Cats failed to diagnose our cat's diabetes and instead had him put on a diet, which never solved the original problem we had seen them for (even after $400+ of tests and unnecessary medication). Read Less

After taking my dogs here for 3 years, I trusted Dr. Sidhu to remove a tumor from my dog. Surgery was done below standard of care. Not removed properly and they would not answer any of my questions or return my phone calls. Biopsy report comfirmed it was not removed fully.  They ignored a BBB complaint and mediation attempt. I had to take my dog to another vet to do the surgery properly. They owe me $900 I had to pay out of pocket to have the surgery corrected. After 3 years as a client, I did not expect them to provide such neglectful services. My poor dog had to endure two surgeries as a result. Read Less

I would highly recommend this vet. They saw my pet right away and didn't push services my dog didn't need. They were very knowledgeable and friendly.To the mother with the rat complaining on yelp, I was a rat owner and it's understandable to be frustrated with your daughters pet, but to be slamming a business for your lack of incompetence of not even knowing to find a vet for your specific pet before owning one, shame on you for placing your own faults on someone else. There's a vet that deals with rodents called oak animal hospital. It's not the vet assistance job to look up info for an animal they aren't specifically trained to respond; it's your job as a mom before owning a pet to know where are the specialized vets for that particular animal. Read Less

My child's rat is bleeding and I found Norgate Animal Hospital when I googled it. Called to ask if they treat rats and receptionist said NO. So I asked if she knew of a place that did and bluntly told me to Google it as she was too busy. This is exactly how I found their number - their website says they treat rodents (which is what I thought a rat was?) in their exotic animal care! Absolutely uncaring and rude! Read Less

Professional and very compassionate veterinarians. Very sensitive and respectful of your personal situation. I unfortunately had to put my dog to sleep, and I'm happy it had to be here. The comfort of my dog was important to them. The exams were performed in a step by step (common sense) approach. Prices were reasonable. I'll definatly remain a customer with my other dogs. Read Less

My cat was very lethargic and was losing weight rapidly despite an increased appetite.  He was eating more than normaI, but was getting very boney.  One night I watched as my cat tried to pee in the litter box, but pee was not coming out.  He tried over and over again to pee.  I googled this and saw that it could be a deadly bladder obstruction that could kill a cat overnight.  I called Norgate because they had a 24 hour emergency service.  I kept trying to insist to the person on the phone that it could be an emergency and that I would like to see a vet that evening if possible.  She said the cat probably had a bladder infection.  She told me to come in first thing in the morning.  I took him in to Norgate Animal Hospital in the morning and saw Dr. Sidhu.  My cat weighed only 2 pounds less than he normally does, but he felt so boney and skinny as though he were 5 or 6 pounds less than normal.  The vet did not seem too concerned with the fact that I could feel his spine and ribs.  He felt my cat's bladder to see if he had an obstruction.  He said that there was no obstruction.  I had to leave my kitty there for the day to have blood tests done etc.  When I came to pick him up at the end of the day, I was told my cat had an infection of some kind. Maybe gallbladder.  He kept calling my male cat a she.  This was a concern to me as I had taken my cat in with a worry he had a bladder obstruction.  This is mainly an issue with male cats.  If the vet wasn't even aware that my cat was a male, what else did he miss??  After they gave my cat an injection of something that made him run around like crazy with wild eyes, I was sent home with antibiotics and a pill to stimulate his appetite.  I paid about $500 for this visit.My gut feeling was that my cat was misdiagnosed.  After waiting a few days to see if there was any improvement with antibiotics, I couldn't wait anymore.  I could see that my cat was suffering.  He couldn't pee and was barely leaving any stool in the litter box.  He still felt too skinny as well and was no longer eating at all.  I borrowed another $600 from a friend as my last $500 was already spent at Norgate.  I took him to Blueridge Hospital in North Vancouver after asking 4 times for my cat's blood test records from Norgate.  The vet at Blueridge knew right away that my cat had cancer based on the blood tests and exam.  The reason he was so skinny, but weighed only 2 pounds less is because he had a very large tumour in his intestinal area. The nutrients from his food was going to the tumour instead of to him.  The vet pushed my hand to the area so I could feel the tumour. Why didn't the vet at Norgate feel that tumour during the exam??  The vet at Blueridge looked at the blood tests and said the results were a classic sign of cancer.  As my cat could no longer use the bathroom because the tumour was blocking everything, we had to have my best friend of 11 years euthanized.  The tumour was not operable.  I cannot believe that Dr. Sidhu did not feel the tumour when he did an examination. I feel like I was robbed of the last week of my cat's life. I feel that my cat suffered needlessly when he didn't have to.  I can't imagine the pain he must have been in. Please do not take your pet to Norgate. Read Less

This is the most amazing Animal Hospital one could ever hope to find. I had an emergency late on Tuesday night from a random stray dog attach in the Victoria Park area of N V and not one but two amazing vets came in to this clinic to attend. I feel truly blessed. We have a benevolent outcome for the dog injured and we received the utmost of care and and abundance of kindness. Thank you so very much NORGATE ANIMAL HOSPITAL FOR ALL THAT YOU DO!! Read Less

We took our 10-year old Westie to Norgate in January '14 because of an apparent lameness in a rear leg. It was late on Saturday night, the junior vet dx'd patellar luxation, normally a surgical indication. The vet recommended surgery, told us how and when, and the cost. We called the next day, spoke to the senior vet Dr. Sidhu, and confirmed he agreed with the dx of his junior colleague. We were shocked, took our dog for a second opinion. The second vet said he would not dx without an x-ray at least, took an x-ray, found no luxation but some arthritis resulting from a previously torn ligament. We switched vets, now go to West Van Veterinary Hospital and have been extremely satisfied with the conscientious, considerate care there. We would not recommend Norgate to anyone.. Read Less

Dr. Sidhu and the staff here are absolutely amazing!  I've lived in Toronto, Ottawa and Waterloo with dogs and have seen my fair share of vets.  Dr. Sidhu is the best vet I have ever had the pleasure of seeing.  He is extremely thorough and caring.  I have a 7 month old bulldog who's had her fair share of health issues, and not only are his exams thorough, but he calls personally to follow-up with me!  It's so nice to have found a vet that really cares about the animals and their owners.  A huge kudos to the staff here as well.  They're extremely patient, understanding, and are very good at following up.  I have Trupanion Pet insurance, and they will actually fill out all of the paperwork for me and send it off.  All I have to do is sign the sheet!  I'll stop now, because I could continue for a very long time about my positive experiences with the team and Norgate Animal hospital.To wrap up, Dr. Sidhu and the team here are the best! Read Less

Dr. Sidhu is the best vet we have had (out of six) - and by far! He is kind, courteous, knowledgeable and his staff are the same (especially Christine). He is so determined to help an animal in distress that this is his priority above all else, unlike the other money-seeking vets we have seen in the past. Highly recommended by our whole family.Update 2016. Things have definitely changed here so I have changed my rating to three stars from five. My poor dog has severe allergies. I found out that my friend's dog in the Maritimes (same breed) is on a highly effective drugs. I mentioned it to Dr. S and he said my dog could have it as well but he is charging almost twice the price. Also, this place is now nickel and diming and overcharging in comparison with other vets in the area.Further update September, 2016. I booked my dog in for teeth cleaning, expecting the price to be similar to last year. The estimate, presented to me after I had fasted him and right before cleaning, was $512.  I queried this, after going into mild shock, and was told the reason I had been changed less for my other dog was that she didn't weigh as much. So I asked them to check on the invoice for my bigger (21 lb) dog from last year (the dog who was in for the cleaning). It was $300-and-something, I can't recall the exact figure. I asked why it was so much more, since my dog hadn't put on weight, but was not given an answer other than they were competitive with other vets.  So now they lose another star and I will be looking for a vet who can better explain why the big increase, and advise me IN ADVANCE of my fasting my dog and driving to the vet's and back when I work. Also, if a long-term client were cancelling at appointment based on an estimate, I think I would have the good sense to speak to one of the vets and not just say, "Oh OK!" Very disappointing. Read Less

Dr Sidhu and his staff are really great. They took great care of my cat after a run in with the neighbor's cat (in OUR house) and their prices were reasonable. After his surgery and return home, Dr. Sidhu called personally to check on his recovery. Very pleased to have found someone I trust. Read Less