Vancouver Veterinary Hospital

BEST IN VANCOUVER! After years of bad experiences with veterinarians in Vancouver...  feeling taken advantage of, judged or literally, forgotten about, I am so happy to have found this place with the best vet in the city,  Dr Amy Cheung. she and her staff were just amazing! They were professional and efficient but NEVER failed to be kind and understanding. 6 stars, 3 thumbs up, 11 out of 10.Go there. Your fur babies will thank you! Read Less

The actual vet experience was fine. Our veterinarian was kind, attentive and helpful. However, one of their three receptionists was quite rude. I came in and said we had an appointment and she just stared at me and said "and....". I was quite shocked. Also, they do not have parking which I think is a must for a veterinarian that sees cats. Read Less

Best vet clinic in the city! Our dog Leo has been coming here for the past 4 years. The staff and doctors have been great. Leo has had surgery, yearly checkups and last minute appointments at the clinic. The vets are really caring and have a gentle approach when examining dogs. Also the day after an appointment,  the staff call to check up and see how your pet is doing. Highly recommend vancouver veterinary hospital! A bonus  is they are open early (8am) and close later (7pm) Read Less

First visit and Dr. Cheung was extremely kind, courteous and communicative. The prices were very fair and I will recommend her. It’s true about the front staff coming across as a bit aloof but I noticed they were like this with everyone so I didn’t take it personally. Read Less

Amazing place. Our cat hates the smell at the vet and freaks out but the staff here always calm him down and treat him with amazing care and kindness. From the assistants to the vets, everyone is very knowledgeable and able to explain very clearly my cats health. This place is also very reasonably priced, I’d recommend them to anyone. Read Less

I am so happy with the service I received from  Vancouver Veterinary Hospital. As a first time puppy parent I was so anxious about where I brought my pup. The staff were all fabulous and Dr. Cheung went above and beyond to make my pup comfortable. I no longer have anxiety about taking him to the vet and I am so pleased with the care my pup received. Read Less

Absolutely fantastic - the best vet we've found in 12 years in Vancouver. Dr. Amy Cheung is wonderful with our animals; she has always discussed care options carefully, and has given us so much helpful advice along with excellent care. The reception area is often very busy, so staff can occasionally seem gruff, but the animals come first at this excellent clinic and are always treated with kindness and sensitivity. We feel so lucky to have found Dr. Cheung and the Vancouver Veterinary Hospital. Read Less

I have been coming here for 3 years to get my cats annual check up done, as well as, a sedation and shave (super long hair cat). At the start of March I called in to make a booking to get my cat groomed and was told that the earliest booking date was going to be May 1st. I confirmed with the individual the pricing of just the shave and sedation instead of including the medical. The person quoted me roughly $150 At this point I was considering going to another groomer due to the time it would take, but ultimately decided to wait it out due to having taken her there for 3 years. Boy was this a big mistake. Today (April 30th, 2018), I called the vet to confirm my booking and go over the typical instructions (don't feed the cat past midnight, withhold water in the morning). Upon asking confirmation on my $150 quote, the person on the phone said the cost would be between $300-400, more than twice what was originally told. I then asked the individual why the cost was doubled and his excuse was that because my cat hadn't been there for over a year (last visit was Apr 11, 2017), I had to have a medical exam on top as per their "insurance reasons". This begs the questions of why wouldn't you tell me in March that I needed to pay extra because the booking date was past the previous checkup date? tldr; I am absolutely disgusted that I called to make an appointment at the start of March, was told $150 price for a booking in May 1st, and then had a complete bait and switch done on me the day before my booking after waiting 2 months to a new quoted price of $300-400. Thankfully, more accommodating Veterinarians like South Burnaby Veterinary Hospital were able to book me within 3 days and for $140 10/10 would tell everyone to go find someone else to look after their pet. Read Less

Was late arriving to appoint with dog - stuck in afternoon traffic. As I walked in was told there was not enough time left in my appoint and I will have to rescheduale and leave. Incredibly rude. We have spent $$$ in the past at this vet due to an ill pet. NEVER going back. Maybe put your "late policy" on the website so people know. If there is a chance you might be late - don't bother with this place. Read Less

Excellent vet care, reasonable prices, good hours (open Sundays!), and efficient office staff. I've been here about 2 years, first w/Dr Mattson (who's since left), then w/Dr Yu, and saw Dr Minhas once when Dr Yu wasn't in. I've had nothing but good experiences here w/my 2 cats. The place could use repainting, but the exam rooms are always scrupulously clean. And as I said, REASONABLE PRICES, which is not to be sneezed at in Vancouver. My old vet clinic charged much more for routine stuff. The waiting room was fancier, but the care was no better. Read Less

Dr. Cheung is quite lovely, but this place is too busy to really care about you or your pet.  My poor 12 year old Chihuahua had a serious root abscess that ended up bursting. After taking her to Vancouver Veterinary Hospital during the early stages when it was a swollen large lump under her eye, they casually treated it, told me to come back for dental in 3 weeks (because they didn't have any earlier openings) and made me feel like I had nothing to worry about. After the abscess burst a few days later, I ended up taking her to Oak Vet where they got me in for emergency surgery. My poor little Mols ended up with a very serious bacterial infection that ended up turning into Pancreatitis and had to be hospitalized for 2.5 days. After all said and done, she now has stage 2 out of 4 Kidney failure, when early January her blood work was perfect. I am so upset, and can't help but think all of this could have been prevented if I would have taken her somewhere else to begin with. Read Less

I first brought my dying 9 year old havanese as a last resort before my current vet at the time was recommending to put her down. Thank God I did because the doctors there were able to save her life. Like the doc said at the time "you don't go into war with toothpicks". Their treatment saved her when I went to numerous specialist, spending my entire savings with no improvement. My experiences Vancouver Vetrinary were always so caring and knowledgeable, the doctors followed up in the eve to check on her condition and offered advice over the phone saving me to drive there and check up fees. I'm so happy that I got a few more years with Ruby. I am forever indebted to them and would recommend anyone to bring their pet/family member for their care. Read Less

Professional and responsive, these folks took great care of our cats while we lived in Vancouver. Even during an emergency visit after an unfortunate accident with our cat's tail, they kept us calm and informed during the surgery. They combine expertise with kind service. Definitely recommend! Read Less

I brought my puppy for an initial checkup and neutering. I chose to see Dr. Cheung as she has received many good reviews. She was very friendly and took the time to answer my questions. I had a great impression with this vet. On the day of the surgery, the vet technician was knowledgeable and reassuring. However, when I picked him up after the surgery, my puppy had very serious clipper burns. They actually looked more painful than the surgical incision site. The technician apologized for it, but I think it's totally avoidable. The areas looked so horrible.I got a quote over the phone prior to the surgery but the actual price was a lot higher. The additional $90 blood work didn't help either but at least it was nice to have it done for overall health check. Read Less

Dr. Cheung has been our favourite since the first meeting. She is knowledgeable and simply passionate about her animal clients. Ive been taking our little puppy to her since we brought him home and she always is happy to see him each time and exhibit genuine interest in his development. We have also had the opportunity to bring our older dog to Dr. Yu. Also very knowledgeable, though I do agree with some of the other reviews, my preference leans towards Dr. Cheung simply because of her genuine enthusiasm for her job and the four legged friends she meets. Overall, I'm glad I found this clinic/vet hospital as the service over exceeds many of the ones I've been to. Rates are also reasonable and are not ridiculously inflated.  Super glad I finally found this place! Read Less

I have been bringing my chronically ill cat, Lolita, here to see Dr. Cheung for maybe two years and I am so happy I found her. After trying a few different vets and getting differing opinions I am confident Lolita is now getting the best care. Having a sick pet is so stressful and upsetting but Dr. Cheung and the hospital staff are so thoughtful and patient with my frequent phone calls and appointments. Read Less

DO NOT go to Veterinarian Hospital or at least do not see Drs. Minhas and Yu. My very long story condensed...I took my dog in because his neck was swollen and he was acting very odd. Dr. Minhas stated that there was no swelling and he might just be "nauseous." I insisted there was swelling, she took him to the back, and when she came back, she said there was in fact quite a large lump. She suggested the following day he be sedated to look down his throat to see if there was anything lodged in there. Next day, I saw Dr. Yu who said she did not find anything, but poked the swelling with a needle and said a bunch of "puss" came out, which meant it is in abscess and must be an infection. They took a culture (sent to the lab) and prescribed him with generic antibiotics. They said that over the following days the swelling will decrease, but the opposite happened, it kept getting bigger. I phoned in 2 times to consult, and both times they said wait for the results for the culture. I couldn't wait anymore and I took him to a Vet at 1st Avenue Hospital. He described the situation as an emergency and that my dog needed to be operated on before it gets any bigger and that he could potentially stop breathing. In addition, he was shocked that they never prescribed my dog with any pain medication (my dog was not eating). This Vet said that because the other Vet stated there was puss, it must be an abscess, however his initial impression would be that it was a ruptured saliva gland. The next day, he goes for surgery and it was discovered that they did misdiagnose my dog and he actually did have a ruptured saliva gland (needed to be removed). This doctor said there was "no puss" in the lump and when we got the results from the culture, this confirmed that this was a misdiagnosis. When I told Dr. Yu about this, she became defensive and stated "there was definitely puss" and maybe the "bacteria died on the way to the lab."In short, I put my dog through a week of pain (without pain medications,) was charged $500 for a sedation he did not need, and worst of all, if I would have stuck with this Vet, my dog very well might not be here today. I would like to say my dog has made a full recovery after the operation. Read Less

I don't even know where to start.Would my cat be alive today if I hadn't of switched to this clinic? I have no way of knowing, but I know one thing, I wish I hadn't of switched to this clinic.I felt pretty good with them after our first visit. The doctor seemed to care and took my calls and inquiries with patience. My cat was very ill and I just automatically assumed that when I made an appointment that all the followup appointments would be with the original doctor who saw her and was familiar with her, her issues, and me. My pet was seen by a different vet every time we brought her to this clinic. Because of this I had to repeat my cat's symptoms, history and incidentals to a different doctor every time. I was given a spark of hope when I asked Dr. Yu if my cat was "on the way out" and she said, "not necessarily." When I told her that my cat was coughing and making "herking" noises she said there wasn't anything wrong with coughing. How can there not be anything wrong with coughing and gagging?On our last appointment we had a vet who didn't introduce herself, so I'm not sure what her name is and she isn't recognizable on the clinic's website. Like I said, my cat had been very ill and when I made the appointment I told the scheduler that my cat's health seemed to be deteriorating and I was afraid because she had an episode of open mouthed breathing that lasted a few minutes, but recovered before I could round her up and take her to the ER. I pressed these issues during the appointment and even then this vet did not seem interested in addressing the problems with any concern. She was more interested in the cat's lack of bowel movements. The more questions I asked about her breathing and back leg lameness (possibly saddle thrombus) and the more I pressed, the less helpful she became. At one point she even shrugged her shoulders and made a "I don't know!" face when I asked her about my cat's open mouth breathing, heavy belly breathing, and loss of balance. My poor cat was so thin and sick looking - to me she looked like she had not much longer to live - but the vet still prescribed her steroids. Not just a few weeks worth, but several months worth, as if my cat was going to be around for that long in that condition. Her noncommittal attitude was infuriating. When I got home I started internet searching different vets in the area with the intention of getting another opinion.My cat died on the way to the ER roughly one week later. She was screaming in agony and fright, it was horrible. I had already resigned myself to the fact that I was losing my sweetheart and that we would have to make one final trip to the vet in the near future, but I was not prepared for her to die yowling in pain, panting and choking on her own vomit in my arms.I will have to live with my regret and the memory of my cat's final, painful moments and I can't help but wonder how differently her final moments might have been if the vet had of taken my concerns into account and applied herself, possibly even suggested palliative care instead of prescribing her months worth of steroids of which she only took 3 doses before expiring.I realize I am in the minority with my assessment of this clinic, but I can't let those reviews color my experience. Read Less

I've been taking my cat here for the last three years. After dr. Ong at Oak Animal Hospital went on maternity leave, I decided to switch vet for my cat since I didn't really other vets at Oak Animal Hospital. My cat's vet at the Vancouver Veterinary Hospital is dr. Cheung. She's very honest, friendly and knowledgeable vet who shows caring towards my cat. She doesn't try to rip you off by making you go back for all kind of service.  She's very honest with me on what my cat needs and how often my cat should go back for check up. She's not as thorough as dr. Ong when it comes to examination but she's way better than dr. Longridge.   The staff there is efficient but not as friendly as I would like and few can act bit off at times over the phone.  I really dr. Cheung personality and her caring and compassion towards my cat. Read Less

Everyone here has been knowledgable, friendly and professional. We took our rescue dog Kinoko for a checkup when we first got him and then came back to have some dental work done, including a few tooth extractions. One of the technicians William is phenomenal. He clearly explained what was going to happen before the surgery, then went over what happened, including showing us photos and explaining the blood test results and which teeth were removed and why. He was very clear in explaining the medications we need to give our dog. He clearly cares a great deal about animals. The bill was less than what the vet quoted us, and the front counter staff took time to go through each item on the bill. I'm grateful for the care for our dog and for the staff taking time to explain to us what was going on. Read Less

Dr. Cheung was so incredibly gentle and caring that my cat actually looked like she was enjoying her visit! The price seems to be somewhat higher than my previous vet but reasonable overall since they are NOT AT ALL pushy. 100% recommend this hospital and Dr. Cheung!! Read Less

I took my cat to the Vancouver Veterinary Hospital on wednesday this week, but she was scared and pee'd in the container and all over herself. She was soaked in urine!  The staff at this site were so kind to me and to her. They got lots of damp and dry towels sowe could clean her and dry her. they then cleaned out my container. They were very understanding.                                       Dr Cheung was also great with my cat, - she did a thorough examination, but is always so friendly to our animals.. she talks to them while she does the exam, and is always so positive.   I highly recommend this clinic.. and know why it is voted the best in Vancouver. Read Less

Sadly we have moved to Poco and had to change vets, our experience with Vancouver Vet has been phenomenal . We have 3 rescue dogs and 2 elderly cats, we've had all the dogs teeth cleaned and removed a few teeth in our severely neglected special needs guy. Also last October Micheal discovered a mass in routine anal express in our rat terrier and they quickly diagnosed it as cancer, we were beside ourselves with worry and dread. They removed both her anal sacs perfectly and very soon after the diagnosis, she is a different dog today much happier and silly. I've subsequently had her checked at the new Vet and the tech said " I've never seen a better outcome no scaring or anything, unbelievable". We will miss you all tremendously and thank you from the bottom of our hearts for your excellent care and genuine love of all our fur family, I would give you more stars if I could. Sincerely Ramona Stemler and Riaz Noorani Read Less

We have been taking our two cats here for a couple of years now and have been very happy. The vets and staff are friendly, the hours are reasonable. and we can usually get in quickly if we need to. They also seem to know what they are doing, and have done a good job with our cats the couple of times they've been sick. Read Less

Just visited this hospital earlier and our dog Oreo was being checked by Dr. Serena. I will totally recommend this place. Shes very gentle with Oreo unlike the one in Hastings. The staff were very friendly as well. Will do our vet visits here from now on. Read Less

My poor puppy had a slipped knee and Dr Amy Cheng was super helpful and informative during our visit. Thankfully, he was alright and it was determined that he did not require surgery, but this was very different diagnosis from another vet we had visited at another clinic.I trusted Dr Cheng a LOT more; she took the time to explain why he didn't require surgery and let us know we could do to prevent the surgery later on in my dog's life. My dog loved her and I could tell that she was a true animal lover. I'm extremely satisfied with the service from Dr Cheng and will be coming to her for my dog's check-ups regularly! Read Less

I love this clinic. Dr. Longridge is amazing. She knows that with pets, often medical decisions have to be made based on affordability and she's really great about giving you options and being very forth coming with the costs. The staff just fell in love with my cat which made me feel so good about leaving him there for 2 days of care. I travel across the city regularly to take my cat here and will be taking my dog here in the near future. Read Less

I absolutely love everyone here. They provide amazing care. Dr. Longridge is so kind, caring and loving. She really understands that sometimes medical decisions need to be based on cost and is very forthcoming with all necessary information to help you make the decision that is best for everyone in your family. Read Less

The front desk staff was so rude, she seemed very irritated and annoyed to the point that I decided to walk out while she was in the process of opening a file. Maybe she was having a bad day, but I had been to other Vet clinics and have never felt so uncomfortable and unwelcomed as I did there. I will not go back there again. Read Less

This is by far the best vet hospital we have found in Vancouver. Prices for treatment and other items are far better than other places. Before our family cat passed away, one vet clinic quoted us over $500 for an ultrasound. VVH was $150 and was done within 48 hours.Read Less

Dr. Amy Cheng is very friendly, upbeat, great with dogs and caring. She avoids unnecessary procedures. Never felt my money is wasted here. I have a full trust in this vet hospital and my dogs are excited to see her. Read Less

We have been taking our two cats to Vancouver Veterinary Hospital for a couple of years now. Each visit has been smooth and - dare I say - even pleasant, thanks to the caring, friendly and super efficient team there. They always seem to go the extra mile to make both pet and owner feel as comfortable and taken care as possible. Dr. Matteson always takes the time to listen carefully to issues and offer great solutions or advice. The pricing is fair and reasonable. Hope the business is able to keep standards up, so we can continue to bring our beloved cats here for many years to come! Read Less

Excellent, capable and caring group of front-line staff, technicians and vets. My rescue pooch Roxy had surgery yesterday to remove ovarian remnants left behind by a less capable vet in Mexico. It's a more invasive procedure than a regular spay and the technician who looked after Roxy from start to finish was wonderful. Great staff from top to bottom! Couldn't ask for a better veterinary hospital. Read Less

10/10! I brought two tiny kittens in who had an accident in their cat carrier on the way over, the team was patient and even cleaned the cat carrier for us. The staff were all informative and kind, definitely recommend them to anyone with a pet! Read Less

Had to take my dog here due to breathing issues. I usually go to another vet in downtown but majority of the times that I go there, it is extremely costly with no real answers. Making an appointment was very easy and I felt that the receptionist showed genuine concerns on my dog's health issues. My appointment was with Dr. Amy Cheng. Although this is my first interaction with her, I feel at ease leaving my dog with her. I can tell that Dr. Amy is a very caring and compassionate person. She has a very friendly  personality. You can also tell that she truly loves her job and animals! Read Less

I love the Vets here. Dr Amy is fantastic and has a real passion for animals. However the receptionist is abrasive , dismissive and talk down to their patients. Total opposite of the actual Vets who are fantastic. They need to purge some of their office staff and hire people who actually enjoy animals and care about their well being. I'd still recommend them. Just don't bother expecting a warm welcome or accommodating check out when you're finished with the examination. Read Less

Referral from friends and family.I got my Yorkshire Terrier puppy a few months ago and prior to deciding on a proper vet, I decided to ask around where the "best" in the Lower Mainland is located.  3/4 of the pet lovers I asked recommended Vancouver Veterinary Hospital.  My dad told me he used to take his German Shepard here back in the 60's and 70's and was happy to hear that they are still in operation.My first visit at the vet with my puppy was an extremely positive one.  My little guy had his second set of shots and Dr. Amy Cheung took the time to answer all my questions (I'm a first time puppy owner).  When my puppy got sick, I had a number of questions and the receptionist took her time to answer my questions over the phone and asked the Doctors if there wasn't something they could answer immediately.  I've since taken my puppy back a few other times for additional shots and the care and attention that's given is second to none.  I am very happy with the service that I've received thus far and Dr. Cheung has certainly made me feel a lot more comfortable with taking my to the vet!Thank you Vancouver Vet Hospital and Dr. Cheung! Read Less

They saved my dog's life when he had adenocarcinoma cancer in the anal sac. He had surgery and chemo for six months. The literature said he could live 18-20 months. That was 30 months ago. Lucky is15 now and still full of beans. ;-) Read Less

I cannot say enough amazing things about the staff at this hospital! I've been taking my pets there for the past 10 + years, some who have passed on and now my new group of cats and dog. The staff have always been incredibly caring and helpful, at times going above and beyond the call of duty. As long as I have pets I will continue to bring them here. Read Less