Vca Canada Cats Only Animal Hospital

I had a a series of awful experiences here in December 2020. My cat was very sick. He was seen on a Friday, the vet told me I would get a call on Monday. On Monday I called repeatedly and no one in the clinic seemed to know I was expecting a call back. Eventually a different vet called me back but didn't' have any information. then I brought in my second newly adopted cat for an examination just to make sure she was ok. The vet called me back to say she had some gum infection, at first he said that she would likely be fine with brushing. Then he said she may need all her teeth extracted within weeks. During the conversation the vet called my my cats "two lemons" and "two duds." I was also brought up that I had only been given a few days of meds for my first cat and then I was told that I should wait to see if he throws up and if he does i should renew the medication right away. He threw up that night and began refusing food again so in the morning I called and spoke to yet a different vet who told me he would leave the prescription at the desk so I could pick it up. I specifically asked if I could come right away and he said yes. I went to the clinic and called to say I was there to pick up medication. They let me inside and told me they would have to speak to the vet and he was in an appointment. I explained that the vet specifically said he would leave it for me to pick up, the receptionist told me i was being rude and had to sit down. I was extremely anxious at this point so I sat in their waiting room trying not to cry until she left and I could ask the 2nd woman at the front desk about getting my cats medication. She checked and was able to give it to me immediately. After that experience I did not want to go back so I took my cats to a new vet to get advice on my boy's stomach issues and my girl's teeth./gums The second vet was extremely helpful and was able to confirm that there was nothing unusual about my girl's gums and that tooth extraction was not necessary at all. During that week I spent so much time trying to get call backs from this vet and I spent a ton of money. The second vet I want to was much more communicative and charged a lot less for similar services. Overall I think the issue is that the vets rotate so its not possible to talk to the same person consistently. Some of the staff are kind but some are surprisingly callous. I would not go back or recommend them to anyone based on those factors in addition to the expensive pricing and disorganization . Read Less

We have been bringing Aslan to Cats Only since we moved here.He was treated superbly by all of the staff. Dr. Ko and Dr. Janet were highly skilled competent and compassionate. Not only do these people really know cats, there are no barking dogs. It's as low-stress a clinical environment as possible for our beloved pets. I had great confidence in their diagnoses. They had worked with us to find the best solutions to make an aging cat more comfortable, healthier and happy. Aslan passed away at 19+ years old this past summer in my arms at the clinic with a combination of barbiturates, pain killer and tranquilizer. Thank you. Read Less

We've been clients here for two years with a pretty needy kitten/cat. Our cat has stayed at the Cat's Only "hotel" twice and been seen by several of the vets for a range of reasons, from a check-up to a medical emergency. They even helped us get all of our paperwork in order to move our cat overseas. Honestly, I only have great things to say about all of the staff that work here, including (and especially) the receptionists and vet techs who have gone out of their way to make my cat and myself feel comfortable. Read Less