My cat, who sadly pased away in the summer after a brief battle with cancer, was a patient of Claire's and he was so wonderfully treated... both for the many years prior to his becoming ill and, perhaps more importantly, while he was sick. He'd not have made it to 16, i am certain, without the exceptional care he recieved from all of the staf at WKE. My new kitten's first visit was also a smashing sucess... we're all very lucky to have this team of lovely, compassionate, caring, and highly skilled professionals. Read Less

Had a horrible experience speaking with the receptionist today (Jan 30, 2018) who had a lot of attitude when asked about a pet who was serviced at the clinic. Your phone connection kept cutting out and I had to call back at least 3 times and each time she was short and irritable. I'm glad we no longer bring our pets there anymore, wouldn't want to disturb the receptionist from actually doing her job. Read Less

WHOOOOA... worst receptionist ever. She's so rude! Management should track their schedule (Jan 30th, 2018) and let whoever they had at the front counter go. We will not return with that tone of voice and attitude. Read Less

He killed our dog. My dog was hit by a car and was in distress. He probably had a broken rib that collapsed his lung- a dangerous but viable emergency situation. We called the closest vet and told them the situation and asked if they were equipped to handle the situation. They said yes, but they were lying. Either that or the guy had no clue. We went there and he should have given artificial respiration with a handheld ventilator, but either he did not have one or he had no idea. He instead inserted an IV needle and injected saline and put on an oxygen face mask- which was totally the wrong treatment- the problem was our dog's lung was punctured. Our dog slowly died in front of our eyes and only later, after we asked a veterinary surgeon at the animal specialist clinic that he told us that the proper treatment would have been to maintain respiration using a handheld device and to re-establish the seal between the lung and the membrane around it by draining with a large syringe. Instead we were given a massive bill for oxygen use and IV. This was really a devastating loss for us, especially knowing that our dog could easily have been saved if we had brought him to a knowledgeable vet. This clinic is guilty not just because of negligence or lack of knowledgeability, but because this fellow took our case knowing that he either did not have the knowledge to deal with it, and/or did not have the equipment. He should have referred us to a clinic that was able to handle the case. Instead he probably only saw this as a business opportunity to swindle a family in need. Read Less

I've taken my dog to this veterinary clinic since I first got him as an 8 week old puppy. They have always been extremely helpful and thorough with their examinations. Dr. Ashburner has helped me through some tough times with my dog and I will always be forever grateful. I recommend this veterinary clinic to anyone needing to see a vet. Read Less

The team at West King Edward Animal Clinic are amazing! After a few bad visits with other vets I am so happy I found them. Recently, my pug was very sick and they went above and beyond to try and save him. I will forever be grateful for their compassion, knowledge and the time they took to explain everything to me. I have recomended them before and wouldn't hesitate to recommend them again.Read Less

Dr. Ashburner is amazing. I just had my first visit with him. My dog suffers from hotspots. He spent quality time with me and my dog, giving her a full examination. He explained fully why she gets hotspots and what are the options for me. And the fee was far less than I was expecting. So many other vets in Vancouver charge a mint just to for us to walk in the door. I was very pleasantly surprised to finally find a thorough vet that doesn't need me to mortgage my home for his services. I highly recommend Dr. Ashburner and the West King Edward Animal Clinic! Read Less

Dr. Rob Ashburner is really great - experienced, fair and honest. However his daughter, also Dr. Ashburner is more expensive (pushy) and way inexperienced. I would highly recommend dr. Rob Ashburner because of his love for animals and knowledge without trying to rip you off.  His daughter charged me $130 just to confirm an ear infection that I knew already existed and my dog has been there for it before.. On top of that she tried to up sell me with other meds and flea treatment and a cone.  She didn't check my dog thoroughly and was condescending. I would recommend Dr. Rob Ashburner but definitely not his daughter.  The clinic will change as soon as her retires. I would give five stars to Dr. Rob Ashburner! Two stars for his daughter. Read Less

We've just brought both of our cats (ages 2 and 11) for routine check ups here. The Saturday vet is Dr. Sharmila Makhan, and she is fantastic. So calm, knowledgeable and approachable. Really, the nicest vet we've ever seen. We feel very confident putting our cats in her care. We like that she's upfront and doesn't push unnecessary vaccinations/food/treatments, etc. The clinic charges very reasonable rates for a check up ($50), and the other staff are great, too. Read Less

This is a great clinic.  We've had 4 different doctors in 3 years, and all have been friendly, professional, and good with our dog.  Front staff is also super nice, and appointments run on time.Most of all, they are not pushy with products or a diagnosis.  You really get the feeling they are there to be your long term vet, not just to bill you.  The last time we were there was to get an issue with our dog checked out that turned out to be nothing.  They didn't even charge for the visit, even after doing a thorough exam.  These are good folks!Highly recommended. Read Less

I love our Vet at West King Edward. We got a puppy in June and as a new pet owner, we had quite some vet visits in the past few months. Vaccins and a few little accidents - nothing too serious. Whichever vet we had our appointment with, everyone always took their time to explain us everything we need to know about possible things pups can pick up etc. They always answered all our questions. When our dog got a bad allergic reaction to some bug-bite, they saw us right away and moved their appointments for us. Front staff is always very knowledgable and friendly. Their prices are good; 50$ for a visit. Read Less

In my short time as a dog owner, I've learned that there are vets that act like pushy salesmen. They really are just out for your cash, making 'recommendations' on a laundry list of 'preventative drugs' (I call bs) and procedures. (See my Arbutus West Animal Clinic review)But not this guy. Rob is the man. With a friendly, passionate demeanour, Rob will only recommend what is necessary. No B.S. Where most vets push you to get your dog neutered asap, he respects that it's the owners' choice. (I don't think Turbo would chop my balls off.)We had to bring Turbo in to examine his baby teeth which didn't get pushed out and some back claws that didn't develop. Rob clearly explained the necessary surgery for extraction and answered all our other questions really well.If you want an honest, friendly vet who won't screw you like a crooked mechanic, bring Fido here.Turbo gives it 5 woofs. Read Less

We have been going to Dr. Ashburner for the last 8 years after our dog attacked our pet rabbit. Dr. Ashburner went beyond the call of duty to keep our little guy alive, checking many times over the coarse of a couple of nights to make sure he was doing well. Our rabbit survived for many years after because of this care. We still take our dog there and we always get a good balance between a through examination and care without pushing unnecessary diagnostic procedures first (Granville Island Veterinary Clinic, I'm looking at you). He is very warm and attentive to both owners and pets. As mentioned in other reviews, not the fanciest office, but great service. Read Less