Crescent Falls Veterinary Hospital

Our experience with Crescent Falls Vet has been horrendous. We rescued a bully from California last year and I brought her to this vet as this is where our other pets have gone. Fiona’s first surgery with Dr. Ringness was for entropian eye correction on both eyes, spay, hernia repair and a large baseball sized lipoma removal. The lipoma was not removed at the time of surgery and no explanation given. Shortly after, upon check up, we were told she needed to have her right eye done again because enough tissue was not removed and they would remove the lipoma that they missed the first time. AGAIN the lipoma was missed without explanation. Fast forward only 5 months later, her lipoma has gotten larger, her eyes were looking off to me and she was starting to get a few bald spots on her skin. I took her in at which point Dr. Schimpl told me that both eyes needed to be redone AND she wasn’t sure why the lipoma never was removed and that it WAS an over sight by Ringness. Also at this time, Dr. Schimpl did a FULL exam as she said Fiona was due. I was told by Dr. Schimpl that her mouth looked good, NO problems. I was also told that the skin didn’t look like ringworm so it seemed “extreme” to do any further tests. By this time I had lost faith in these “doctors” so one week after this exam, I took her in to Panorama Veterinary clinic for a second opinion. This vet looked in Fiona’s mouth and told me she had 4 infected ROTTING teeth that needed to be extracted. I was mortified when she showed me how wiggly these teeth were. She was also able to easily take a few little scrapings off the bald patches to check for bacterial infections. When this vet looked over the notes from Dr. Schimpl, they read “skin and coat look normal” there were NO notes about the bald spots that had JUST inquired about. I am absolutely horrified at the care of my sweet girl. This was absolute negligence on more than one occasion. I can not believe that a vet stood there and told me her mouth was absolutely fine and wouldn’t even do a SIMPLE test to make sure her skin wasn’t infected. The fact that this lipoma has been missed twice AND she needs a third surgery on her eye within a year speaks clearly to the utter incompetence of Dr. Ringness. We had a meeting today where they took ZERO accountability, even blamed their front end staff for documentation errors. They also told us “rotting, wiggly teeth was normal” and Schimpl denied ever saying that Ringness made the oversight when it came to not removing the lipoma twice. I finally walked out of the room in complete frustration from these vets smirking at me, my partner was following behind me and Dr. Ringness physically tried to PUSH him back into the room and shut the door. Not only have we filed a report with the police for this, we have filed a complaint with the College Of Veterinarians of BC and I would advise against using this vet unless you don’t want your pets cared for. Read Less

Tanya and the staff at Crescent Falls veterinary hospital are the best. They’ve taken care of our pets from first visits to final visits, and have always been honest, professional, kind and caring. We have been seeing Tanya for about 10 years now. We recently had to say goodbye to our sweet Miel, who had had several medical conditions throughout her life, from chronic allergies, bladder stones, diabetes, and finally cancer. Tanya was always there for us, on weekends, the middle of the night, and even once on New Years Eve. She did research on Miel’s different conditions and treatment options. She consulted with colleagues and specialists on our behalf. She made it possible for Miel to live to a happy life to her 11th birthday, which was quite something. We truly appreciate all the support and kindness that all the staff has shown us over the years. John & Karen Read Less