Eagle Rise Animal Hospital

Very affordable, and extremely compassionate staff members. This morning i had to make a very difficult phone call to Glenview Animal Hospital, to have a beloved pet put to rest. The receptionist was very polite and kind over the phone, she quoted me for the procedure (which was a fifth of the price of some other animal hospitals) I asked how they performed the procedure and she took the time to describe to me it in detail. I was referred to their sister clinic called Eagle Rise who had an open appointment today. The vet visit was very difficult for my partner and I; however, the experience was exactly as it was represented over the phone, and somehow the best vet experience we've both ever had. I highly recommend Eagle Rise Animal Hospital, along with Glenview Animal Hospital. Read Less

The staff are all so helpful and put your mind at ease. The vets are solution focused but also keep in mind the high cost of many of their services. I always feel like I wasn’t taken advantage of and that my kitty is in good hands! They never gauge you and offer reasonable treatment plans. Plus, each visit is always a pleasant one. My cat doesn’t seem to mind the vet at all because he likes the treats and special snuggles he gets. Clean facility! Also, helpful and quick phone call advice available. Read Less

Couldn’t be bothered to look at a small injury 1 week after a tick was removed just to be sure it was not infected. Wanted to charge for a tech appointment to follow up on work. This would have taken maybe 30 seconds to do at most after spending $200 on previous appointment. Will not return here Read Less

I want to say thank you so much to Dr. Michelle Martin, Dr. Christie MacIntyre and all of the staff for their 8 years of care that they provided Maestro and I. Undeniably the 'gold star' treatment, always. Caring and compassionate through and through. And if anyone reading this questions whether or not vet insurance is worth it, Maestro was a 13.5 year old springer spaniel. I had vet insurance for him from the time he was 4 months old. Trupanion invested $65,000 in Maestro, my premiums over those 13 years was $8,000. An investment well worth it! Thank you from the bottom of my heart. Read Less

I was very impressed with the location and the staff! As a former vet assistant at another practice, I have high standards for the care of my animals. The facility is gorgeous and clean, the staff were wonderful and caring. The vet was very knowledgeable and only provided me the services and medication necessary to treat my fur baby. I will be taking my current and future pets to this practice! Read Less

Staff are so caring and compassionate. My hedgehog passed the other day and the staff were very kind and respectful of the situation as well as helped with the processes I had to go through after. I am very thankful and will most likely bring any future furry family members here. Read Less

I won't be going back! In the past I have had great experience. The last time I brought my cat in it seemed like a money grab. Instead of checking out my cat I was given multiple dental quotes they didn't even weigh my cat or give him a proper exam. I was very disappointed!!! Read Less

Great staff here. We have always been treated well and given the care needed. No hesitation to make the visit here for any pets needs. There have been a few times we couldn't get a same day appointment, but that is no fault of Eagle Rise. Read Less

Dr. Hannahbess and the staff are all extremely helpful. She's always very honest and frankly I trust her judgement. Very prompt for returning phone calls and providing me with the proper information needed for my dog. I'm pretty skeptical when it comes to vets and the medication they recommend. But I do feel confident with Eagle Rise's approach and will continue to use them. - - - - I'd ignore the 2 negative reviews below from those pet owners who clearly don't understand having a animal is a responsibility both financially and emotionally. This really rubs me the wrong way. "Now my puppy is without his last set of shots and may be vulnerable to disease. Where is the compassion on their part do their duty as a vet and look after our pets." Chris Morrison, oh come on. Don't blame a vet practice that you're unable to take the financial responsibility to get your dog properly vaccinated. Take some accountability or don't own a dog. As a "compassionate" owner, you would have easily figure your dogs overall health is worth the "measly" $85 fee. Read Less

They were fantastic when I had to euthanize my fancy rat in 2012. Last year I left my name and number with reception on two different occasions (to order medication and to see a particular vet I had been referred to by a trainer) and never heard back from them. Unless their staff and/or communication policies have changed since then, I wouldn't recommend going here. Read Less

We have been going to Glenview animal hospital for about 8 years and when Eagle Rise opened we go between the two now. Since we started with Glenview and Eagle rise they have cared for Shrek, Ozzy, Nodin, Meika and Zoey as well as Harley and Daisy (fosters). I have complete trust in the staff, everyone is very friendly and we always feel we are in good hands. The empathy upon the loss of our babies and the sharing in the excitement of new family members. We appreciate these two clinics so much. Read Less

I own four animals (two large dogs, a boa constrictor, and a bearded dragon) and I am well rehearsed in the veterinarian/animal hospital scene. When my boa constrictor suddenly became ill, I had an extremely hard time finding a reliable reptile veterinarian, as he has never shown signs of illness in his (3 years of) life. I own a bearded dragon as well, and from previous, extensive experience, there was no veterinarian who actually had my trust in handling exotic animals. I had a veterinarian actually say to my face "I haven't seen a reptile in over 10 years; what is his normal routine?" Disgusted, I self diagnosed my dragon and cared for his illness myself (I do have an extensive medical background and am aware of self diagnosis etc.). It turned out to be okay, but my boa was a different story. He became very ill, and was not something I was prepared to deal with on my own. After a few holistic approaches, I turned to Eagle Rise animal hospital. Being jaded from other veterinarians, I was very cynical going into this appointment, however, I was quickly put at ease when a veterinarian named Doctor Hannahbess Thomson-Laing came into the office with a confident look, and reassuring reasoning; she had just finished surgery on a iguana early that day. She handled my stressed boa with ease, listened to my background of husbandry, and prediction of potential illness, and came to a conclusion of her own that was reasonable. Her entire team, even the few that were wary of snakes, handled my baby with a professionalism that could only come from a true love of animals. I followed her extensive routine for care; after the medication ended, and my boa had a few days to show signs of recovery, he became his normal self again. I have never had a person, let alone a veterinarian, care so much about my beloved boa as I did; It was refreshing! After this experience, I will be bringing all my animals to this hospital as I have full trust in their capability to care, diagnose reasonably, and professionally. Read Less

My chihuahua got ahold of several wooden steak skewers... And swallowed the sharp sticks almost without chewing! He was so sick with one skewer visibly poking thru his stomach into his ribs and a couple more pieces in his stomach. Dr Hanahbess did an incredible job operating and looking after my little guy. Nice bedside manner, great with my dog. Thanks also to Sarah, Justine and Morgan. A friendly and compassionate team + very reasonable price compared to other local vets I got estimates from. Thank you! Read Less

My chinchilla had cut his stomach open quite badly on an object in his cage. We are from Nanaimo and after preparing for the worst when we were told there was no vet in town that was able to do surgery on him, we were recommended here. We are so glad we made the trip. Rico is now on the road to recovery thanks to the amazing Dr.Hannahbess and their helpful and very friendly staff. She even took a picture to show us of him with his little mask on while in surgery!! Thank you all for saving my little fur baby!! Read Less

I had a chinchilla that was having seizures. In obvious distress. Eagle Rise was the only place that would agree to see her right away. She did need to be put down, but better than seizing till she died. Read Less

Recently our son had to bring his beloved dog Kia into your animal hospital. I just wanted to thank everyone in the Clinic for the wonderful care she and Andy received. Losing a pet is always traumatic, especially one that has become part of our family. Thank you for your thoughtfulness in sending our son a card expressing your sympathy.. Mary Johnson Read Less

We feel very lucky that we found Eagle Rise and each of our animals receive the absolute best care - I trust Dr. Collis and Dr. Thomson-Laing with our furbabies lives and have every confidence in their treatment and care. Justine always treats our babies with such loving kindness when she needs to work on them. Sara and Melanie are delightful and I enjoy seeing them we come in. We've had opportunities to go to other Vet offices when there has been a employment change but we have chosen to stay with Eagle Rise and always will. Read Less

Excellent customer service! We take our dogs here and I recently had to put down my elderly little pet mouse and the staff and vet were as thoughtful, caring and sympathetic as if it was our dog. You guys are amazing and even though she "was just a mouse" you went above and beyond being amazing. Today we received a lovely handwritten card.. such a nice little personal touch. Thank you for everything...we are so glad we found you!!! Read Less

They took amazing care of my hedgehog while he was suffering from a tumor in his foot. His leg amputation went amazing and he healed well! I highly recommend Dr Collis for hedgehog care (he was the vet that I worked with) but his whole staff is just as amazing! Read Less

DO NOT go to this vet.  Big money grab.  I took my puppy in for his last set of shots and a rabies shot and they insisted on giving him a full exam again before they would give the shots.  He was just in a month earlier for his shots and had a full exam then for $85.00.  They told me to find another vet and sent us away without giving the shots.  So much for caring for our pets and doing the job they are supposed to do.  I found the vet to be quite unprofessional.  She said she phoned the owner Dr. Collis and he confirmed with her that they would not give the shots unless the dog had a full exam.  My question is WHY?  He also owns Glenview Animal Hospital so I would stay away from there as well.  Now my puppy is without his last set of shots.  If something happens to him you can bet I will be going ofter this vet for damages. Read Less

Our 15 yr. old ShitzPoo mix was very ill with Cushings disease. Dr. Hannahbess took over his care from a different animal hospital & performed a very thorough examination of him, then listened carefully to our observations, one of which was he that his current dosage was causing more harm than good. Blood testing was done & his medicine dosage was adjusted. After a week on the new regimen he had become just a faint shadow of his former self & had to be carried outside for normal functions. It was obvious that his time had come. The doctors & Staff were extremely empathic, & Barney was eased into his next world. To all at Eagle Rise we say a heartfelt "Thank you", & for all to know that we give them the highest of recommendations. Read Less

All I needed to see was these articles to know that Dr. Chris Collis is not the vet for our pets. Anyone who discounts verifiable information without investigating and in addition supports large toxic corporate food manufacturers' seems rather odd. The only reason I can see anyone writing such a conflicted article is out of some sort or misguided spite or perhaps as result some monetary motivation.The truth:timescolonist.com/busine…Dr Chris Collis:timescolonist.com/health…Drop by and have a look for items on this list... accessdata.fda.gov/scrip… Read Less