Feltham Animal Hospital
Victoria, British Columbia
Reviews
KSB
26 Sep 2023
REPORT
*WARNING!!!* Do NOT use this vet.
My young daughter took her cat in to get spayed and was charged $740!!! And this is AFTER having paid $140 for a 5 minute (literally) consultation.
This is far mo...
*WARNING!!!* Do NOT use this vet.
My young daughter took her cat in to get spayed and was charged $740!!! And this is AFTER having paid $140 for a 5 minute (literally) consultation.
This is far more than we have ever paid for any of our cats (or dogs). She was prepared for a vet bill of $400ish dollars. We told her how much it would be based on having had 8 cats go through it (at different vets)- one of which was last month a one of the best clinics in our area on the Lower Mainland.
I looked up the recommended fee on the CVMA (Canadian Vet Association’s) fee guide- and this price not even close to what is suggested. I then went on to randomly google vets in the area…. All of which charged far less. This was not an emergency procedure, and there were not any complications.
I was sure that there was a mistake, and called for clarification, asking why it is so much higher, and the office just said “well I guess we are more money, but thats our price”. They were cold and unapologetic while our 19 year old daughter is in tears.
She was also charged for a microchip that no one discussed with her (ethical???). She was not given a quote for anything by the way. She was however sent a contract at 7am to approve the morning surgery, which she rushed to complete- only one signature was required. At no point did anyone explain or outline the cost or the addition of the microchip.
The price breakdown that I eventually insisted on was given to my daughter. The breakdown charged a fee for the “spay” which seemed reasonable at $216. But then went on to charge extra for: anesthesia (is this an option), fluids, pain medications, and a collar (that she was not given).
We encourage everyone to spay their cats (for all of the obvious reasons) but with it costing $900, I can see more people declining than going forward with it. :(
Lets just hope that from here, our cat will heal well in case the vet decided not to use stitches because it “is an extra” 🙄 or was not specifically requested. So brutal.
Attached are images of what they charged, and what our vet in the lower mainland charged for the other cat.
Rhonda Lonsdale
26 Jun 2021
REPORT
My cats ended up at VCA when my original vet, gave up his practice and joined them. When He retired I ended up with Dr James. I have no complaint with her.
My complaint is regarding the lack of commu...
My cats ended up at VCA when my original vet, gave up his practice and joined them. When He retired I ended up with Dr James. I have no complaint with her.
My complaint is regarding the lack of communication between the other vets in this location who saw my dying cat during her absence. Each time he saw a different vet, they did not seem to have access to his records nor the information on his previous test results. When he was referred to get an ultra sound, the radiologist recieved very little information on him other than a recent blood test. Each vet had to speak to me to fill in the massive gaps of information.
Several months prior to this, I took him in for a urinalysis. 5 different staff tried to catheterize him and none of them were able to do it. I had to take him elsewhere to have it done by ultrasound. I question the training those 5 people had.
Gail Thompson
2 May 2018
REPORT
Very accomodating getting us in with little notice. Great advice from the vet saved us some money
Janet Knapton
22 Mar 2018
REPORT
I have been going her for over 30 years. They have always been very kind and helpful. I feel my pets have had the best care possible here.
Tony Nordstrom
5 Mar 2018
REPORT
Great vet. Very knowledgeable and friendly.
Amber Vallee
28 Feb 2018
REPORT
I have been bringing my dogs here for the past 15 years. My most recent experience was very disappointing. I informed the vet of my dogs symptoms and then the vet asked me what I'd like them to do. I...
I have been bringing my dogs here for the past 15 years. My most recent experience was very disappointing. I informed the vet of my dogs symptoms and then the vet asked me what I'd like them to do. I would expect a vet to offer options and opinions on what the issue could be and solutions to try. This was not the case. The vet performed a minor, but unpleasant procedure on my dog and my dog was not given any treats or pats during or after. The total encounter with the vet was less than 5 minutes and the cost was significant. Seeming this was not the first poor appointment we have had, I will be looking for a new vet.
James The Demon
10 Jan 2018
REPORT
i take my dog and cats here. they have great friendly staff, knowledgeable vets. they treat the animals with great care and compassion.
Sharon B.
12 Dec 2017
REPORT
I have being going to this clinic & Heidi Rachlin with my pets for more than 25 years. The staff know my dogs names when we enter the clinic, even if I don't have an appointment. Her and her associat...
I have being going to this clinic & Heidi Rachlin with my pets for more than 25 years. The staff know my dogs names when we enter the clinic, even if I don't have an appointment. Her and her associates are always very considerate of the stress the animals are under. They offer choices of treatment & care, letting me make the decisions about my pet's care, after giving me medical advice that I trust.
Ruth Rogers
17 Jun 2017
REPORT
Very loving and caring staff. Vets there are very easy to speak to and offer excellent advice and treatment.
Avery
8 May 2017
REPORT
Was way to expensive and the vet pushed unesscery meds on us
Gwen Ewart
3 Mar 2017
REPORT
I just want to say a quick thank you to the doctor and staff at this clinic as they helped saved our cat's life. We didn't have a regular vet before, but I think we do now. Thanks again!
Heather Clifford
30 Oct 2016
REPORT
I've been taking my dogs to this clinic for close to ten years. Dr. Rachlin and her team have provided excellent care for general wellness as well as a number of conditions we have encountered over th...
I've been taking my dogs to this clinic for close to ten years. Dr. Rachlin and her team have provided excellent care for general wellness as well as a number of conditions we have encountered over the years. Front desk staff provide excellent personalized service, and have played a big role in helping my newest dog transition from being extremely stressed at the vet to pulling me in the door!
Kev Mel
17 Oct 2016
REPORT
We have used this clinic for the last 17 years. Two cats and four dogs later we are still very faithful clients. Heidi's demeanour and expertise are top notch and her front end staff are courteous and...
We have used this clinic for the last 17 years. Two cats and four dogs later we are still very faithful clients. Heidi's demeanour and expertise are top notch and her front end staff are courteous and professional.
Melissa Coupar
17 Oct 2016
REPORT
We have been taking our pets to this clinic for many years, and always have positive experiences. The front-desk staff are incredibly welcoming and accommodating, and our pets love Dr. Rachlin! Dr. Ra...
We have been taking our pets to this clinic for many years, and always have positive experiences. The front-desk staff are incredibly welcoming and accommodating, and our pets love Dr. Rachlin! Dr. Rachlin is friendly and professional, and very good with my fearful dog (who actually pulls me into the clinic with a wagging tail, waiting for the team to share some treats:)). I would highly recommend this clinic!
Kev M.
16 Oct 2016
REPORT
We have used this clinic for the last 17 years. Two cats and four dogs later we are still very faithful clients. Heidi's demeanour and expertise are top notch and her front end staff are courteous and...
We have used this clinic for the last 17 years. Two cats and four dogs later we are still very faithful clients. Heidi's demeanour and expertise are top notch and her front end staff are courteous and professional.
Barb G-M
15 Oct 2016
REPORT
Feltham Pet Clinic is absolutely wonderful! We LOVE Dr. Rachlin! Always cheerful. Always smiling. She has been fantastic with all of our pets, but has been especially helpful with our Leonberger, who ...
Feltham Pet Clinic is absolutely wonderful! We LOVE Dr. Rachlin! Always cheerful. Always smiling. She has been fantastic with all of our pets, but has been especially helpful with our Leonberger, who has some pretty significant allergies. We're finally on the right track with him due to her knowledge and expertise, and we're so grateful that he is much more comfortable now.
Most dogs are terrified to go into a vet office. Our Leo pulls us towards the clinic even if we're out on a walk and happen to pass near!
The staff are always very friendly and knowledgable and we always have a positive experience. Many thanks to all of you!! :)
The Mah Family
+ Zaz, Malik, Sadie, Lexi and Finley.
Jim Mulchinock
9 Mar 2016
REPORT
Read all the reviews. Stunned at reading the very negative one. Did they get the right clinic? We've been bringing our Aussie/Springer cross here for over two years. At first it was because they were ...
Read all the reviews. Stunned at reading the very negative one. Did they get the right clinic? We've been bringing our Aussie/Springer cross here for over two years. At first it was because they were close by. But our experience here has been great. Never had to wait more than 5 min. They once stayed open for us after hours on a Sat to give us some flea medication. Our dog has been treated for torn dew claw, vomiting, and fleas. Plus the regular checkups and shots. I agree with previous review that they don't rush to do expensive tests but on the other hand wouldn't hesitate to give your dog urgent attention if needed. I trust this place. Our dog does not like clinics in general but she will tolerate Feltham. Highly recommend them.
Cheryl U.
27 Jul 2010
REPORT
Dr. Heidi Rachlin is an excellent veterinarian!! She cared for my dog so well for many years. She also gives you options in terms of what you could choose for tests, treatments, etc., gives good adv...
Dr. Heidi Rachlin is an excellent veterinarian!! She cared for my dog so well for many years. She also gives you options in terms of what you could choose for tests, treatments, etc., gives good advice, and is sensitive to budgetary issues. She and her staff are remarkable!!!
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Book an Appointment
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Please call
(250) 477-4730
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-20:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Saturday
Sat
09:00AM-17:00PM
Popular Hours
Closed on Sunday
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Feltham Animal Hospital
Victoria, British Columbia
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-20:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Saturday
09:00AM-17:00PM
Popular Hours
Closed on Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
KSB
26 Sep 2023
*WARNING!!!* Do NOT use this vet.
My young daughter took her cat in to get spayed and was charged $740!!! And this is AFTER having paid $140 for a 5 minute (literally) consultation.
This is far mo...
*WARNING!!!* Do NOT use this vet.
My young daughter took her cat in to get spayed and was charged $740!!! And this is AFTER having paid $140 for a 5 minute (literally) consultation.
This is far more than we have ever paid for any of our cats (or dogs). She was prepared for a vet bill of $400ish dollars. We told her how much it would be based on having had 8 cats go through it (at different vets)- one of which was last month a one of the best clinics in our area on the Lower Mainland.
I looked up the recommended fee on the CVMA (Canadian Vet Association’s) fee guide- and this price not even close to what is suggested. I then went on to randomly google vets in the area…. All of which charged far less. This was not an emergency procedure, and there were not any complications.
I was sure that there was a mistake, and called for clarification, asking why it is so much higher, and the office just said “well I guess we are more money, but thats our price”. They were cold and unapologetic while our 19 year old daughter is in tears.
She was also charged for a microchip that no one discussed with her (ethical???). She was not given a quote for anything by the way. She was however sent a contract at 7am to approve the morning surgery, which she rushed to complete- only one signature was required. At no point did anyone explain or outline the cost or the addition of the microchip.
The price breakdown that I eventually insisted on was given to my daughter. The breakdown charged a fee for the “spay” which seemed reasonable at $216. But then went on to charge extra for: anesthesia (is this an option), fluids, pain medications, and a collar (that she was not given).
We encourage everyone to spay their cats (for all of the obvious reasons) but with it costing $900, I can see more people declining than going forward with it. :(
Lets just hope that from here, our cat will heal well in case the vet decided not to use stitches because it “is an extra” 🙄 or was not specifically requested. So brutal.
Attached are images of what they charged, and what our vet in the lower mainland charged for the other cat.
Rhonda Lonsdale
26 Jun 2021
My cats ended up at VCA when my original vet, gave up his practice and joined them. When He retired I ended up with Dr James. I have no complaint with her.
My complaint is regarding the lack of commu...
My cats ended up at VCA when my original vet, gave up his practice and joined them. When He retired I ended up with Dr James. I have no complaint with her.
My complaint is regarding the lack of communication between the other vets in this location who saw my dying cat during her absence. Each time he saw a different vet, they did not seem to have access to his records nor the information on his previous test results. When he was referred to get an ultra sound, the radiologist recieved very little information on him other than a recent blood test. Each vet had to speak to me to fill in the massive gaps of information.
Several months prior to this, I took him in for a urinalysis. 5 different staff tried to catheterize him and none of them were able to do it. I had to take him elsewhere to have it done by ultrasound. I question the training those 5 people had.
Gail Thompson
2 May 2018
Very accomodating getting us in with little notice. Great advice from the vet saved us some money
Janet Knapton
22 Mar 2018
I have been going her for over 30 years. They have always been very kind and helpful. I feel my pets have had the best care possible here.
Tony Nordstrom
5 Mar 2018
Great vet. Very knowledgeable and friendly.
Amber Vallee
28 Feb 2018
I have been bringing my dogs here for the past 15 years. My most recent experience was very disappointing. I informed the vet of my dogs symptoms and then the vet asked me what I'd like them to do. I...
I have been bringing my dogs here for the past 15 years. My most recent experience was very disappointing. I informed the vet of my dogs symptoms and then the vet asked me what I'd like them to do. I would expect a vet to offer options and opinions on what the issue could be and solutions to try. This was not the case. The vet performed a minor, but unpleasant procedure on my dog and my dog was not given any treats or pats during or after. The total encounter with the vet was less than 5 minutes and the cost was significant. Seeming this was not the first poor appointment we have had, I will be looking for a new vet.
James The Demon
10 Jan 2018
i take my dog and cats here. they have great friendly staff, knowledgeable vets. they treat the animals with great care and compassion.
Sharon B.
12 Dec 2017
I have being going to this clinic & Heidi Rachlin with my pets for more than 25 years. The staff know my dogs names when we enter the clinic, even if I don't have an appointment. Her and her associat...
I have being going to this clinic & Heidi Rachlin with my pets for more than 25 years. The staff know my dogs names when we enter the clinic, even if I don't have an appointment. Her and her associates are always very considerate of the stress the animals are under. They offer choices of treatment & care, letting me make the decisions about my pet's care, after giving me medical advice that I trust.
Ruth Rogers
17 Jun 2017
Very loving and caring staff. Vets there are very easy to speak to and offer excellent advice and treatment.
Avery
8 May 2017
Was way to expensive and the vet pushed unesscery meds on us
Gwen Ewart
3 Mar 2017
I just want to say a quick thank you to the doctor and staff at this clinic as they helped saved our cat's life. We didn't have a regular vet before, but I think we do now. Thanks again!
Heather Clifford
30 Oct 2016
I've been taking my dogs to this clinic for close to ten years. Dr. Rachlin and her team have provided excellent care for general wellness as well as a number of conditions we have encountered over th...
I've been taking my dogs to this clinic for close to ten years. Dr. Rachlin and her team have provided excellent care for general wellness as well as a number of conditions we have encountered over the years. Front desk staff provide excellent personalized service, and have played a big role in helping my newest dog transition from being extremely stressed at the vet to pulling me in the door!
Kev Mel
17 Oct 2016
We have used this clinic for the last 17 years. Two cats and four dogs later we are still very faithful clients. Heidi's demeanour and expertise are top notch and her front end staff are courteous and...
We have used this clinic for the last 17 years. Two cats and four dogs later we are still very faithful clients. Heidi's demeanour and expertise are top notch and her front end staff are courteous and professional.
Melissa Coupar
17 Oct 2016
We have been taking our pets to this clinic for many years, and always have positive experiences. The front-desk staff are incredibly welcoming and accommodating, and our pets love Dr. Rachlin! Dr. Ra...
We have been taking our pets to this clinic for many years, and always have positive experiences. The front-desk staff are incredibly welcoming and accommodating, and our pets love Dr. Rachlin! Dr. Rachlin is friendly and professional, and very good with my fearful dog (who actually pulls me into the clinic with a wagging tail, waiting for the team to share some treats:)). I would highly recommend this clinic!
Kev M.
16 Oct 2016
We have used this clinic for the last 17 years. Two cats and four dogs later we are still very faithful clients. Heidi's demeanour and expertise are top notch and her front end staff are courteous and...
We have used this clinic for the last 17 years. Two cats and four dogs later we are still very faithful clients. Heidi's demeanour and expertise are top notch and her front end staff are courteous and professional.
Barb G-M
15 Oct 2016
Feltham Pet Clinic is absolutely wonderful! We LOVE Dr. Rachlin! Always cheerful. Always smiling. She has been fantastic with all of our pets, but has been especially helpful with our Leonberger, who ...
Feltham Pet Clinic is absolutely wonderful! We LOVE Dr. Rachlin! Always cheerful. Always smiling. She has been fantastic with all of our pets, but has been especially helpful with our Leonberger, who has some pretty significant allergies. We're finally on the right track with him due to her knowledge and expertise, and we're so grateful that he is much more comfortable now.
Most dogs are terrified to go into a vet office. Our Leo pulls us towards the clinic even if we're out on a walk and happen to pass near!
The staff are always very friendly and knowledgable and we always have a positive experience. Many thanks to all of you!! :)
The Mah Family
+ Zaz, Malik, Sadie, Lexi and Finley.
Jim Mulchinock
9 Mar 2016
Read all the reviews. Stunned at reading the very negative one. Did they get the right clinic? We've been bringing our Aussie/Springer cross here for over two years. At first it was because they were ...
Read all the reviews. Stunned at reading the very negative one. Did they get the right clinic? We've been bringing our Aussie/Springer cross here for over two years. At first it was because they were close by. But our experience here has been great. Never had to wait more than 5 min. They once stayed open for us after hours on a Sat to give us some flea medication. Our dog has been treated for torn dew claw, vomiting, and fleas. Plus the regular checkups and shots. I agree with previous review that they don't rush to do expensive tests but on the other hand wouldn't hesitate to give your dog urgent attention if needed. I trust this place. Our dog does not like clinics in general but she will tolerate Feltham. Highly recommend them.
Cheryl U.
27 Jul 2010
Dr. Heidi Rachlin is an excellent veterinarian!! She cared for my dog so well for many years. She also gives you options in terms of what you could choose for tests, treatments, etc., gives good adv...
Dr. Heidi Rachlin is an excellent veterinarian!! She cared for my dog so well for many years. She also gives you options in terms of what you could choose for tests, treatments, etc., gives good advice, and is sensitive to budgetary issues. She and her staff are remarkable!!!
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CLAIM IT HEREIncorrect information? Let us know