“My husband and I would like to extend a heartfelt thank-you to the staff at James Bay Vet Clinic for the incredible amount of time and work that it has taken to prepare Teddy, our 12 yr old Shiba Inu X, to fly to his new home in Sydney Australia. The staff, Dr. Brianne Hagerty, Samantha, and Anita, have been extremely helpful and caring throughout this long and detailed process. I would highly recommend the James Bay clinic and their top notch services, it was such a peace of mind knowing our dog was always in excellent hands. Thanks everyone!” Read Less

I've been taking Coco to the James Bay vet since I moved back to Victoria over two years ago. They've always been very friendly and helpful, and clearly they adore all the little critters that come through their doors. The vets are always professional and very down to earth, and treat your pets like they were their own. The staff are also very knowledgeable and helpful, and love their jobs. It's convenient for me to walk to, and I've never heard of a dog pulling its owner to go into the vet, but that's what happens when we walk past the clinic -- Coco likes the environment and staff so much he wants to go in whenever we're nearby. :) Read Less

Clean, quiet office so not stressful to pets. Can fit you in quickly for appointment. Good, ethical vet with average prices. Have brought both my cat and dog here. Downside is clinic only equipped for routine work. No vet in on weekends. Read Less

Office was very accommodating when I just dropped in with my poor old dog. Vet gave him a thorough exam and made good recommendations to help ease his pain and make his life more comfortable. Found it costly but no more than other veterinarians. Otherwise would have given 5 stars as it is awesome to have a Vet so close. Read Less

First experience was great and my cat was given an examination and medicaion. Within a week I had to come back due to adverse reactions to the meds. I was charged for another full exam with a different vet and offered no other options to help her. I recently called to ask a question and was given very rude service on the phone. We are now attenting a new vet and are much happier. Read Less

I've been with the James Bay Veterinary Clinic since shortly after it opened. I switched to them from my former vet because my old cat was fragile and I didn't want to stress him out with repeated lengthy bus rides. He was on his last legs but Dr. Benloulou and Dr. Pemble helped me keep him comfortable for a few more months and then, when it came time to say goodbye, Dr. Benloulou helped me do that too. I really appreciated his compassion and care. And now I have another elderly cat that needs veterinary care and the clinic is doing a good job with him as well. They charge the same as most other local vets and they do charge less if the animal is coming for repeat visits. They also follow up with periodic phone calls to see how Phred is doing. That's important to me because Phred's health issues are ongoing and I want his vet to care about him. I think the vets at James Bay Veterinary do. I would like to see more on-site facilities like there were at the former clinic I went to, but I think they have those facilities at their Cadboro Bay vet location and if it works out in James Bay and they get a bigger clientele it will be possible for them to expand and offer more services for neighbourhood pets. I hope that happens. We really need a full service veterinary in this neighbourhood. Read Less

I was very disappointed with this vet clinic. I went in for a checkup for my dog, after a few minutes the dr barely did anything, just looked at the dog and they charged me 80$. I had told them over and over it was a dog I had recently adopted through the spca and the spca had told me I wouldn't have to pay if the vet check up was within 3 days of the adoption. But the clinic was not very understanding. They proceeded to charge me. I was not happy. The spca ended up being in the wrong for not giving me the proper paper work and telling me only a limited number of clinics offer this service. But still the clinic should have told me they didn't offer this free service rather than going through with it and surprising me afterwards with the bill. A bill that wasn't warranted with the stingy service they provided. Would not recommend. Read Less

I was very impressed with the timeliness and efficiency of the service here, and was happy to see my neighbors in the office with their dogs on my first visit. This was my first time taking my 1-yr-old cat to the vet, and Dr. Pemble saw him in the afternoon on the day that I called. I dropped off my cat's urine sample at 5:00pm, and Dr. Pemble had processed it by 5:30pm and called me with the results. My kitty started treatment right away, and I found the price of the consultation to be on par with or less expensive than other vet clinics in town. This is a great community vet clinic, and I'm happy to be within walking distance of care for my cat. Read Less

We took our cat to Dr. Ben Loulou and were very impressed by the treatment she received. Dr. Ben Loulou is very thorough and empathetic with cats. On subsequent visits he was as thorough and provided a level of care that was exceptional. Read Less