Since positing this review I was contacted by Dr. Bell to discuss my situation and we came to a resolution. Very disappointed. They took no responsibility for their negligence in spading my 2 year old female cat, which resulted in her being rushed to the Victoria Veterinary Hospital 2 days after surgery for a rupture in her trachea and a huge hospital bill. The staff at Pacific Cat Clinic denied any negligence and offered no support for this tragic event.. Read Less

The staffis so friendly and helpful, I love seeing the kittens when I walk by the clinic. I have only had good experiences so far with them since I adopted a kitten from the clinic a year and a half ago, no problems at all Read Less

We got our kitten here and the staff were amazing and genuinely cared about the well being of cats. The transition from clinic to home went smoothly as ever and its clearly a result of the amazing love and care he got before adoption. I would recommend getting your kitten from here if you are looking to adopt! Read Less

I can't praise this clinic enough! We adopted our first kitten from the Pacific Cat Clinic and all of the staff were knowledgeable, friendly and helpful in minimizing my new-owner jitters. When our kitty suddenly became sick, the vets were quick to respond and helpful in diagnosing her (just a minor stomach bug that was quickly fixed once diagnosed). When I stop in to buy food, the staff always ask me how my cat is doing - by name!Read Less

Calling today, was made room for and emotionally supported right away. A great team of welcoming friendly staff who love kitty's so much, they take care of your little luv as they would their own. From the bottom of my heart thank you. Read Less

I love everything about this place! The staff commitment and friendliness make you feel very welcomed. The examination rooms feel more like a little living room then a vet office, which lowered the stress of my cat and I. I recommend this place 100%! Read Less

I did not get a good feeling from the vet at the start. She was then very insistent on the rabies vaccine, even though our cat is100% indoor cat. When we still said no, she said if our cat was bitten by a bat, the cat would have to killed, it's head cut off, and sent to Vancouver for testing! In all my years of dealing with vets, and other doctors for that matter, I have never experienced such unprofessional conduct. Is this any way to conduct business, trying to scare clients into vaccinating? Read Less

I am beyond grateful for the amazing team at Pacific Cat Clinic! They have been incredibly accommodating, thorough, caring, personable, and professional. Without hesitation, I wholeheartedly recommend you to bring your cat here! Each team member is an absolute pleasure, they remember you and your cat, give you ample information, and genuinely care about the treatment of your feline. They go above and beyond to make sure your cat is comfortable, for example, they shielded my cats view from other cats when he had to stay overnight because he is sensitive and shy. They communicate very clearly with you and answer all of your questions as thoroughly as possible. Additionally, they have staff members arriving at 7:30, much earlier than other clinics, which I have found very valuable. Read Less

I am beyond grateful for the amazing team at Pacific Cat Clinic! They have been incredibly accommodating, thorough, caring, personable, and professional. Without hesitation, I wholeheartedly recommend you to bring your cat here! Each team member is an absolute pleasure, they remember you and your cat, give you ample information, and genuinely care about the treatment of your feline. They go above and beyond to make sure your cat is comfortable, for example, they shielded my cats view from other cats when he had to stay overnight because he is sensitive and shy. They communicate very clearly with you and answer all of your questions as thoroughly as possible. Additionally, they have staff members arriving at 7:30, much earlier than other clinics, which I have found very valuable. Read Less

I came in with an emergency case, my cat had gotten in a fight and it's eyeball was punctured. Refused emergency assistance and wanted me to wait 7 h to get my emergent case seen. Completely appalling behavior for a medical professional. Will be referring case to appropriate regulatory bodies for review if their ethics. Read Less

I came in with an emergency case, my cat had gotten in a fight and it's eyeball was punctured. Refused emergency assistance and wanted me to wait 7 h to get my emergent case seen. Completely appalling behavior for a medical professional. Will be referring case to appropriate regulatory bodies for review if their ethics. Read Less

The staff is amazing, they remember you and your cat. They do not hesitate to say hi in public and always ask how my cat is doing. I have never met a set of staff that cared so much, they do monthly check in's with me :) I highly recommend them! Read Less

The most amazing, compassionate and caring people I have ever met. They dealt with a really terrible situation with empathy and genuine concern. I cannot recommend this clinic or their staff highly enough. Read Less

I don't give five stars lightly, however PCC deserves everyone of them. I've had a rough las few months with both of my cats being ill, and this place made everything right again. The past scare I had with one of my guys was a poisoning I incident. I ended up taking him to the central emergency hospital because that is what the situation called for. When I got there I felt so uncomfortable with the care that was being offered that I called PCC to see if I could transfer care to Dr. Bell, as I have worked with her before and she does an amazing job from start to finish. Although I could not transfer him over that evening Dr. Bell helped support me and talked me through what the game plan would be (over the phone) while I was at Central. She also took time to speak to the vet I was dealing with, on top of that she also contacted poison control on my behalf and got a file started that was sent to Central and added to my cats file. The next day I transferred my cat to PCC and he was treated so well! I was allowed to visit him a few times throughout the day and he was eventually released. Dr. Bell gave me a call that evening, at about 945 PM to check up on how everything was going. He had his last check up today and is back to being a crazy cat! Dr. Bell and her team went above and beyond to make sure that both my kitty and I were doing well. I would recommend this place over and over. No one ever wants to find themselves at the vet, but if you do, this place gives peace of mind. P.S - Huge shoutout to Danielle, best vet tech ever. You made Oswald and I feel very comfortable! Read Less

Excellent service, Dr Bell Goes over and above for her clients and works with meow aid and nana, and will work toward keeping within your budget for her lower income families. That said, her prices tend to run a little higher than average vet, but the service and care she provides is far more than you can expect from any average vet. Amazing care and exceptional work.They also have a wonderful arrangement with a number of cat rescue societies so they often have kittens available for adoption for a fee.  I can't remember exactly how much it was (somewhere around $399.00) which may seem kind of pricey until you look at what it covers; health check; deworming; defleaing; neutering; first shots; and a check-up. There is always a plate of treats for humans and kitties (chocolate chip cookies/fish chews) on the counter. We always feel at home when we have a visit. ^-^ Read Less

I highly recommend Pacific cat clinic. I think it would be hard to find another cat clinic who shows the level of compassion for the owner & the cat than Pacific Cat Clinic. First time for us in making the very emotional & heartbreaking decision of having our girl of 16yrs put to sleep. I wouldn't wish this on anyone. We felt loved & supported through this very sad & devastating time from Dr.Bell, Danielle, Leah & the rest of the caring staff members. I know Nakiska was in loving & capable hands when she passed away at home. We greatly appreciated the flowers & card signed by all staff. XoRead Less