Vca Canada Central Victoria Veterinary Hospital
Victoria, British Columbia
General Info
Vca Canada Central Victoria Veterinary Hospital stands as a recognizable establishment among Victoria's animal enthusiasts who seek dependable veterinary services. The clinic’s position within British Columbia permits pet owners from adjacent communities to reach dependable veterinary services. Depending on the case services may encompass routine checkups pet vaccinations early disease screenings and diagnostic consultations. Vca Canada Central Victoria Veterinary Hospital establishes an ordered tranquil environment to reduce stress levels for both pets and their owners. The veterinary staff throughout Victoria manages an extensive range of medical conditions which include dermatological problems, dental ailments, and mobility disorders. The clinic manages standard wellness visits and preventive plans while also possessing expertise in handling urgent conditions such as infections and digestive alterations. The Vca Canada Central Victoria Veterinary Hospital serves as a critical resource for many British Columbia families facing challenging diagnoses and managing chronic conditions in their aging pets. Visitors frequently comment on the clinic’s communication approach because it stands out as clear and kind while remaining easy to understand. The available information empowers pet owners to trust their choices regarding their animals. A multitude of clients maintain long-term relationships citing reasons of consistent service delivery which enables trust-building throughout extended periods. The staff's expertise in both basic and advanced veterinary subjects positions them uniquely to provide guidance for long-term care. Vca Canada Central Victoria Veterinary Hospital experiences ongoing expansion because an increasing number of pet owners relocate to the Victoria area or seek nearby veterinary services. The clinic's involvement with the local pet community fosters a network of conscientious pet ownership alongside diligent animal care practices. British Columbia stands as a dependable option for veterinarians looking to establish their practices where they can provide both standard care and emergency services. The presence of Vca Canada Central Victoria Veterinary Hospital offers reassurance to people living in Victoria and surrounding British Columbia regions who value nearby veterinary services. The requirement for clear, compassionate, and consistent veterinary service remains constant among new pet owners looking for guidance and longtime clients managing special conditions. This practice serves to accomplish the community's fundamental position through its actions.
Services
Neurology
Oncology
Rehabilitation
Surgery
Ultrasound
Reviews
Don V.
18 Nov 2018
REPORT
I would not and cannot recommend this clinic,the fact that I gave them one star is an over rated valuation of their service and lack of compassion.My daughter took our 15 month old kitten to the clini...
I would not and cannot recommend this clinic,the fact that I gave them one star is an over rated valuation of their service and lack of compassion.My daughter took our 15 month old kitten to the clinic to have her evaluated due to some concerning symtoms. In as much as this was late on a Sunday evening,the clinic was the only option as none of the other vets were open.We were advised that the cat had a serious uterous infection and if not operated on immediately she would not make it through the night.The cost was estimated between $3000 and $5000.unless there were complications it could be more.A comparable operation at a cat clinic would be around $500 to $1000.We were devastated at this cost as my daughter is a parent of 6 children and this close to Christmas it was simply unaffordable. The cat belonged to my 11 year old granddaughter and we wanted to do everything possible to help this poor little animal. We asked if she could remain on antibioctics and put on a drip for hydration until morning so we could take her to another clinic. We were informed that they doubted the cat would survive the night without surgery.They did inform us that if we were to surrender the cat,the humain society would undertake to look after the operation and the cat would survive but my granddaughter would not see her again. We were caught in a rock and a hard place so I was able to negotiate a lesser fee of $2100,as the maximum we could afford and the clinic said they would operate for that sum as the procedure included spading at the same time.The assistant indicated that it was a simple procedure and given the cats young age she was sure that it would have no complications.We agreed to proceed with the operation and the cat would be the first to be attended at around 12 am.Around 4:30 am we received a call from the clinic that there were complications that our kitten actually had a cut intestine that was infected.This required an immediate response that would need an additional 45 min of surgery, cost estimate back to $5000. Not only did we make our stressful decision on the wrong diagnosis we were now required to complete the surgery with the only option was uthanation. the option of having the humain society assistance was off the table. Inaddition no option to undertake a payment plan,it was all or nothing. Rather than proceed to complete the operation we were force to have the kitten uthanised. During this period it was also very apparent that the doctor was becoming angered with our hesitation, What ever happened to a little compassion,the cat was then uthanised after we stated as before that we simply could not afford the cost of $5000 to complete what was now an irrevocable procedure.This clinic and our veterinarian were totally concerned about getting an absorbitant pay 5 to 6 times the cost at an vet clinic that was not designated an emergency clinic. Now in addition to the $2100 paid we are being charged for disposal. This has been one of the most tramatic expirences of our lives and Neither my daughter,grandaughter or I will ever use this facility again.
J L.
29 Aug 2018
REPORT
Unfortunately I would not recommend this clinic, but they are the only after hours option so you may have no choice. It is going to be expensive if you don't have pet insurance - be prepared. We wai...
Unfortunately I would not recommend this clinic, but they are the only after hours option so you may have no choice. It is going to be expensive if you don't have pet insurance - be prepared. We waited a long time last night and Dr. Browne's bedside manner was not good - both in lack of empathy and explanation of options. She told me she didn't have time to explain the reason for an x-ray as she had other patients to see. I am fairly well educated. If I had not had some confidence in my ability to understand and analyze information this would have been a much more stressful encounter in an already stressful situation as our kitten had aspirated water and was in respiratory distress. We knew from other online reviews, past experience with our dog (who had pet insurance), and interactions with owners, that this emergency clinic was prone to provide an expensive care plan without concern to budget. We did not agree to the care plan proposed ($1500-$2500 with lots of testing) but instead, at 10pm, and after waiting 2.5 hours to speak with the vet, agreed to x-rays (at insistence of Dr. Brown who informed us this would be critical to have before morning and told us in a very disapproving manner we'd need to sign we declined their full care plan), oxygen, iv, antibiotics and an overnight stay. Phoned at regular intervals between 11pm and 2am to find the results of the x-ray and found they had been taken by 11pm but not read until 2am. Was not really impressed by this as the reason we had agreed to the xray was Dr. Browne had emphatically told us it could make a difference to the care our kitten received - and then she waited three hours to read it! Finally, had the doctor call us at 2:30am with the xray results, and an excuse as to why she had not returned our previous four calls stating that normally the matter is transferred over to the morning vet to contact us. Weird response when we had informed the staff repeatedly that we really wanted to know the results and were waiting anxiously, could not sleep, and were promised each time we called the vet would call. Dr. Browne also told us that because we hadn't approved their care plan our kitten might be discharged in the morning by the vet who was on staff before our regular vet could see him (he was at the emergency clinic in the morning for a shift and this is the reason we'd wanted to wait). He wasn't and we just picked him up at 7pm. My view is that this clinic is in business to make money and it shows. They provide a much needed service and there are some caring staff, but the focus on an expensive care plan comes at a cost to animal welfare imo. There is no doubt it is in the best interests of pets to have every type of testing, but there needs to be some adjustment to a reasonable budget without the attitude or pets that could be treated in a less extensive but precautionary manner are instead going to be euthanized when owners are presented with, as the patient care rep stated, "the gold standard care plan" in the thousands (and just to start) for a matter that could be managed in a more cost effective manner first. My feeling is this is a corporate directive couched as best interests of, and advocating for, animals. Fine line but definitely no attention to this matter from the vet, only the patient care coordinator seemed aware of this. I would also guess from the way our final $1270 bill for a one night stay and which still included items we had not authorized but didn't have the energy to contest, is divided, that the vets are being paid based on a percentage of billings in this clinic.
Maya Vuckovic
16 Jul 2018
REPORT
I would never recommend for anyone.
My dog was having some serious issues to find out he had a tumour. I was quoted 6000$ for the surgery. Obviously did not get it at that time I consulted my regular ...
I would never recommend for anyone.
My dog was having some serious issues to find out he had a tumour. I was quoted 6000$ for the surgery. Obviously did not get it at that time I consulted my regular vet to be given the price of 3000$ For the EXACT same procedure. It would of been a booked surgery not an emergency one. The staff is also very cold and condescending. No people skills. Please if your animals are sick or hurt try you best to get into your regular vet.
Gardenculturevictori
1 Jul 2018
REPORT
I would avoid this coperate dump at all costs. They are a complete money grab, charging as much as they can and openly admitting it. I see a big consolation in several of these outfits working togethe...
I would avoid this coperate dump at all costs. They are a complete money grab, charging as much as they can and openly admitting it. I see a big consolation in several of these outfits working together and developing a comer in the market removing choices for options to pet health care. The more you sign up for this compleatly over priced company, the more they are going to continue to push this over priced cooperate agenda and continues to push out companies that charge fair services. They have signs posted all through the facility reminding customers not to use bad language? How pathetic is it when a company has to post signs like that, I’m wondering if I’m the only one feeling like this company should crawl under a rock and allow fair services and prices back into VICTORIA
Jaz Young
30 Jun 2018
REPORT
Very friendly staff. Kind and knowledgeable! Would recommend. Sterlington Archibald is recovering just fine! Not a fan of the cone😸
stacie camponi
11 Jun 2018
REPORT
Such a great experience with my dogs surgeries. The staff is so friendly even after 2 surgeries she loves to see everyone there!
Scott Johnston
31 May 2018
REPORT
Put down my little Ninja rat tonight. They were so wonderful, and I even got discounted a considerable amount of money. Just charged me for the Euthanasia but not a checkup charge. They put Ninja in a...
Put down my little Ninja rat tonight. They were so wonderful, and I even got discounted a considerable amount of money. Just charged me for the Euthanasia but not a checkup charge. They put Ninja in a box with flowers, and game me a paw print 🐾 free of charge! It did take a good amount of time, but I expected it! Only 24 hour place there is in Victoria. I even had questions an hour later so I called them up and they told me answers in detail and kindness. It is expensive but I totally recommend to anyone who has pet problems after hours.
Cheers!
Krystine Howie
25 May 2018
REPORT
Unfortunately we have had to use this place a few times for our lab puppy, but everytime they have been super fast, kind, and answer any questions. Yes they are expensive but they are open 24 hours! T...
Unfortunately we have had to use this place a few times for our lab puppy, but everytime they have been super fast, kind, and answer any questions. Yes they are expensive but they are open 24 hours! They also work with our insurance company which creates a lot less work for us! I wish I could remember our vets names, they were fantastic! Hopefully we won’t be back but if so, we highly recommend VCA!
Yannick Michaud
17 May 2018
REPORT
Sadly we had to use this emergency hospital more than once but the staff is amazing it take good care of you and the service is quite fast even when it’s busy it’s an emergency after all.
Christopher Bjørnsen
15 Apr 2018
REPORT
The worst experience in my life in any country with a veterinary hospital... The forced me to agree to procedures that they knew would kill the dog but would bring the money, as a condition to provide...
The worst experience in my life in any country with a veterinary hospital... The forced me to agree to procedures that they knew would kill the dog but would bring the money, as a condition to provide him with emergency care. They asked full pre-payment in cash and then couldn't even put the difference back on the credit card. They abuse the dog and threatened me with harassment claims if I reported them. They simply are horrible, greedy people whose only goal is to make money. No surprise considering they are owned by Mars in the U.S.
Þórolfr hinn grárúlfr
15 Apr 2018
REPORT
The worst experience in my life in any country with a veterinary hospital... The forced me to agree to procedures that they knew would kill the dog but would bring the money, as a condition to provide...
The worst experience in my life in any country with a veterinary hospital... The forced me to agree to procedures that they knew would kill the dog but would bring the money, as a condition to provide him with emergency care. They asked full pre-payment in cash and then couldn't even put the difference back on the credit card. They abuse the dog and threatened me with harassment claims if I reported them. They simply are horrible, greedy people whose only goal is to make money. No surprise considering they are owned by Mars in the U.S.
Amanda Malone
10 Apr 2018
REPORT
Kept me waiting for two and a half hours when they said it wasn't busy. Then recommended my cat stay overnight and get an x-ray when the symptoms they described for him were not very serious. Seems li...
Kept me waiting for two and a half hours when they said it wasn't busy. Then recommended my cat stay overnight and get an x-ray when the symptoms they described for him were not very serious. Seems like a money grab. Staff was nice though.
Marcus Bell
26 Feb 2018
REPORT
We sadly had to let our dear old dog go last Friday night. The staff at VCA were extremely compassionate. Dr. Jennifer Van Dee Lee was the vet on duty. Even though they were quite busy, she was so car...
We sadly had to let our dear old dog go last Friday night. The staff at VCA were extremely compassionate. Dr. Jennifer Van Dee Lee was the vet on duty. Even though they were quite busy, she was so caring, clearly presenting us with all our options, and giving us the time we needed to make a very difficult decision. We really appreciated her attentiveness and compassion to both our dog, Blue, and to us. Thank you.
Scott Wingfield
20 Feb 2018
REPORT
The staff and doctors here are friendly and straight forward. Its more expensive than a regular vet, but they are open 24 hours a day and 365 days a year, we are all so lucky to have such a service in...
The staff and doctors here are friendly and straight forward. Its more expensive than a regular vet, but they are open 24 hours a day and 365 days a year, we are all so lucky to have such a service in Victoria in times of an emergency or hospital related issues. When our dog passed away, we received the ashes in a beautiful wooden box with a paw print cast. Very touching thought at a sad time. Keep up the great service to our community.
Mark Morrison
16 Jan 2018
REPORT
Would highly recommend the VCA vet hospital in the case of emergencies. My partner and I had some major difficulties with our cat, and needed immediate assistance. We read about this place online, and...
Would highly recommend the VCA vet hospital in the case of emergencies. My partner and I had some major difficulties with our cat, and needed immediate assistance. We read about this place online, and our regular vet clinic recommended VCA as well.
Once we got to the hospital, our pet was given immediate treatment. I found the staff friendly and accommodating. They also offer free coffee/tea/water and other hot drinks for pet owners.
As a precaution, I would recommend that one only use this place for an emergency as they are far more pricey than a regular vet. They do work with 2 different insurance companies, which can help you if you don't have immediate access to extra cash, credit cards, or a line of credit.
I think VCA is very efficient, caring, and I strongly recommend them.
Jane S.
16 Nov 2017
REPORT
My husband and I had to make use of the services of this 24 hour hospital during the September long weekend. On the Sunday, I called them because my senior female cat was lying in her litter box, vir...
My husband and I had to make use of the services of this 24 hour hospital during the September long weekend. On the Sunday, I called them because my senior female cat was lying in her litter box, virtually non-responsive and neither eating nor drinking. The receptionist suggested that if we were concerned enough to call we should probably bring her in. We did so that afternoon and were very pleased with the care we received for the most part. Though they were busy, we did see a vet tech who took a history and information about our situation. They recommended that we leave her for the night and they told us what they were planning to do while they had her. We received a phone call from a vet after they had done an ultrasound to let us know that she had a urinary tract infection and a cyst by her pancreas, which they had drained. We had a second phone call in the morning. We went in to see her on the Monday afternoon, and given her condition, we were not sure that we were going to be able to bring her home. They called again later that day with an update. We suggested an appetite stimulant for her (wish they had come up with this themselves?) as she was still not eating. The next morning we received a call telling us that she had eaten the night before and that morning. We were told we could come and get her later that morning. She seemed much brighter when we picked her up and brought her home. They called us again that evening to check on her, and again the next morning. We were stunned at her improvement over the next few days, with continuing medication for her infections and the appetite stimulant medication. We had only three concerns: first, that the treatment/medication etc. was very expensive; that we had to suggest the appetite stimulant, and that when we picked her up, the technician was confused about what food she had been eating. Otherwise, we were delighted with her improvement and their care. They were in contact with her regular veterinarian and gave him information about her treatment. She has been much improved and we have been so happy to have had the ten weeks since her stay there. We hope for much more time with her. We would like to thank them for being there at a very difficult time for us.
April R.
15 Jun 2017
REPORT
We took our 10 month old havenese/yorkie puppy here on a sat morn. He was really sick with power puking and diarrhea and I was a crying wreck. My husband and I called ahead of time and took him right ...
We took our 10 month old havenese/yorkie puppy here on a sat morn. He was really sick with power puking and diarrhea and I was a crying wreck. My husband and I called ahead of time and took him right in. The staff at the front were super calm and nice. The tech that came in to take Winston's vitals was very patient. He's scared of everyone but us, so we all had to help keep him still to get the readings. The doctor on call came in and was also very nice and calm. She talked us thru all the necessary diagnostics and the next steps if those first tests didn't provide answers. We had a clear plan of what needed to be done and I found that quite calming. We also got an invoice ahead of time to show the costs of the minimal necessary testing and the cost if further action was required etc. I left knowing that Winston was in good hands. We were allowed to come back later that day for visiting hours - which I think is an awesome idea. I've never heard of that before at other vets. He was already looking better. We took him home the next day. He had 3 medications and a diagnosis but not a reason for the diagnosis. Could have been a number of reasons and they didn't see the point of spending more money to narrow it down, because he was responding to medications. I appreciated that they weren't doing extra tests just to do them. The only downside I can comment on was the extremely high price for a one night stay. It was shocking but we were of course going to pay it for our fur baby. We have since gotten pet insurance.
Janet White
11 May 2017
REPORT
Have been in twice in the last year, with my small pets, in the small hours. Detailed directions for my chinchilla, who recovered. Had too put down my ancient guinea pig, cancer. Let me sob in the...
Have been in twice in the last year, with my small pets, in the small hours. Detailed directions for my chinchilla, who recovered. Had too put down my ancient guinea pig, cancer. Let me sob in the exam room until I was ready to leave. Great staff
Jess Elrod
19 Apr 2017
REPORT
My dog came in critical due to an unknown illness, possibly poisoned. His heart stopped on the exam table very shortly after arrival.
They took the time to come out of the exam room to ask if they s...
My dog came in critical due to an unknown illness, possibly poisoned. His heart stopped on the exam table very shortly after arrival.
They took the time to come out of the exam room to ask if they should preform CPR for an extra fee...
They weren't able to resuscitate him. Charged a euthanasia fee.
The bill was almost $500 just for my baby to die in their presence.
There are no words to describe how disgusted I am with these soulless monsters.
Deborah Anderson
13 Apr 2017
REPORT
To put it simply, they saved my dog when most (even they) thought he probably wouldn't make it. The level of care of the dog was stellar and communication with me multiple times a day was great. The v...
To put it simply, they saved my dog when most (even they) thought he probably wouldn't make it. The level of care of the dog was stellar and communication with me multiple times a day was great. The vet techs are fabulous in terms of hands on care of the dog and he was there for a week so this was important. They are very up front about the costs so there are no surprises. My one piece of advice to people worried about catastrophic veterinary expense for their dog or cat, get pet insurance.
Gwen Ewart
9 Mar 2017
REPORT
The staff here are so awesome! I can't say enough good things about them. I really appreciated the round-the-clock updates on our cat, and Dr. Havens even did a follow up call to see how he was doing ...
The staff here are so awesome! I can't say enough good things about them. I really appreciated the round-the-clock updates on our cat, and Dr. Havens even did a follow up call to see how he was doing once he was home again. Thanks again for all your hard work to save our little guy!
Daxter Granlin
19 Feb 2017
REPORT
We have had to bring our dogs here unexpectedy on several occasions. They provide wonderful service and are always upfront about cost. Prices are expensive but if not for them I am sure our mischevi...
We have had to bring our dogs here unexpectedy on several occasions. They provide wonderful service and are always upfront about cost. Prices are expensive but if not for them I am sure our mischevious beagles wound not be with us still.
Shawn DeWolfe
26 Jan 2017
REPORT
They offer excellent and compassionate care. If you have an emergency case, they are very good to work with. I have brought my pets there over the years. I have always found them to be helpful and com...
They offer excellent and compassionate care. If you have an emergency case, they are very good to work with. I have brought my pets there over the years. I have always found them to be helpful and compassionate. The service isn't cheap, but this is medical care. The level of interventions they will go to when they are trying to save a pet is intense, but it's really welcome to see them try.
Lindsay Finnie
13 Jan 2017
REPORT
A quick scroll through these reviews really proves how different experiences can be.
I was advised to take my cat here by my regular vet after he swallowed a large amount of string, and my experienc...
A quick scroll through these reviews really proves how different experiences can be.
I was advised to take my cat here by my regular vet after he swallowed a large amount of string, and my experience was very positive. Seamus was seen right away and the doctor on shift (Dr. Van der Lee) was very kind and informative. I found them to be very upfront about the costs involved in the visit and they provided me with a detailed breakdown to approve before going forward with any treatment. Dr. Van der Lee gave me a few options of care, depending on my financial position, one of which included taking him home to wait it out to see if he passes it - so I would not agree that they only wanted to take my money. She really informed me of all the options possible, their pros and cons, and then let me decide. She made herself available to me in any way I needed.
Yes, it is more expensive than your regular vet visit, but this is a 24/7 Emergency Vet clinic with specialized care and if you bring your pet here you should expect to pay more, regardless of what it is, because it costs more to run. Period.
Also, they let me hang out in the back kennel with Seamus for as long as I wanted, I got to see them in action and there was care and compassion with every animal I saw them with.
Matt Fenlon
11 Jan 2017
REPORT
We had to take our dog to the vet on a Saturday but our local surgery was closed. They recommended this place and the service was great. Friendly staff. Complimentary coffee whilst we waited for our b...
We had to take our dog to the vet on a Saturday but our local surgery was closed. They recommended this place and the service was great. Friendly staff. Complimentary coffee whilst we waited for our boy to get fixed up.
John Greaves
24 Dec 2016
REPORT
Open 24/7 365. Large staff, very well equipped. Had a good experience with Dr. Brown and reception the last time I took my dog in. Would give 5 stars except for telephone reception service on a previo...
Open 24/7 365. Large staff, very well equipped. Had a good experience with Dr. Brown and reception the last time I took my dog in. Would give 5 stars except for telephone reception service on a previous emergency issue I had when it was impossible for me to access the clinic because I was on a small Gulf Island and the ferry was not scheduled. I was refused information that may have helped my dog without bringing her in. Unfortunately she passed away and I swore I would never deal with them again. Circumstances saw me at their office in another emergency with a different dog and I had a better more compassionate experience.
Private User
13 Dec 2016
REPORT
I have made several visits to this clinic over the years with my elderly, sick cat and each time I was met with compassion, efficiency, kindness and excellent care from all aspect of the staff includi...
I have made several visits to this clinic over the years with my elderly, sick cat and each time I was met with compassion, efficiency, kindness and excellent care from all aspect of the staff including their front desk people, techs, vets and specialists. I got to know a few of them and the tremendous stress and pressure they deal with on a daily basis - 24 hours a day! Being an emergency hospital, 95% of the people who walk in are stressed emotional pet owners. My heart goes out to the hospital staff, not an easy job. They operate on a triage basis so don't expect to be treated right away. They get a lot of major emergencies!
Kim Kennedy
5 Oct 2016
REPORT
From the moment we pulled up to this hospital, with our beloved dog in a medical crisis, the team at this hospital were top notch. Sadly, we had to say an agonizing and sudden goodbye but we can not t...
From the moment we pulled up to this hospital, with our beloved dog in a medical crisis, the team at this hospital were top notch. Sadly, we had to say an agonizing and sudden goodbye but we can not thank the staff enough for their professionalism, care and compassion for him and for us during a very, very difficult time. From the help given to us in the parking lot to unload our 80lb boy from the truck onto the stretcher by a tech with her breakfast in hand, arriving to her shift, dropping everything to help us, to being so caring about how to manage him after he was gone, respecting our wishes to bring him back to our farm to rest forever.
I have read reviews here about being over charged. I have been there too, where it seems unfair and unreasonable. People need to know that we were only charged an exam fee for many staff working on him and caring for us for well over an hour. At our worst moment, we were most definitely undercharged. All the staff earn a wage and every iv tube, needle, even saline, costs money. If we had to pay our own hospital bills, we would know better how much all the supplies and staff cost.
We will be making a donation to the SPCA in the name of the hospital as a gesture of thanks for being so compassionate.
Cl S.
3 May 2016
REPORT
These people tried to make me feel like I was trying to take advantage of the system by asking follow up questions in a drastic attempt to save my pugs life!!!! 'The system' where I pay a $1000 for tr...
These people tried to make me feel like I was trying to take advantage of the system by asking follow up questions in a drastic attempt to save my pugs life!!!! 'The system' where I pay a $1000 for treatment that helps 0%. I can't believe how cold and heartless these people are, they should be disgusted to call themselves veterinarians! I will never take my dog back there and I wouldn't recommend to anyone! Facing a life and death emergency under their care was one of the worst experiences of my life, so upsetting!!!!!
Joanne C.
5 Feb 2016
REPORT
Thank you CVVH!! My dog had emergency surgery here when he had a growth that wouldn't stop bleeding. Dr. Havens stayed late to operate on a Friday night. We also received care afterwards from Drs. Bol...
Thank you CVVH!! My dog had emergency surgery here when he had a growth that wouldn't stop bleeding. Dr. Havens stayed late to operate on a Friday night. We also received care afterwards from Drs. Bolliger and Elliot. My four-year-old boxer had cancer, and Dr Bolliger operated and got it all removed. Dr. Elliot is the oncologist. She is so so caring and always takes the time to explain everything very carefully to us. With her advice, our dog is now in remission (for 9 months so far). Thank you all!! We really appreciate what you've done for us.
Rita F.
4 Aug 2015
REPORT
We arrived at the Vet ER after our dog was bit and the staff at the reception area was fine. They took Max to the back to get his vitals and then he was brought back to us. Then we went into the exa...
We arrived at the Vet ER after our dog was bit and the staff at the reception area was fine. They took Max to the back to get his vitals and then he was brought back to us. Then we went into the exam room and Dr Oomah came in and was extremely casual. He sort of looked at Max's wound and we were advised that he already looked at it when Max had his vitals taken. My husband was asking all sorts of questions as he is, also, a physician and Dr Oomah either looked annoyed or didn't really care. Anyhoo, Max didn't need stitches (phew) but Dr Oomah put him on antibiotics and gave him pain meds. We left with a bill of less than $300 (yay). So we give Max his pain meds and his antibiotics. About an hour later Max is throwing up. We thought it might be nerves. But when it happened the next morning, we called the vet and asked for different antibiotics. The receptionist said that no other vet can prescribe meds and Dr Oomah is off but they will try to send him an email to get a hold of him. I find this to be strange as what happens if the vet goes on vacation and there are complications? Does the animal not get treated until the vet comes back? We called our vet and explained what happened, he said that the evidence is anecdotal, at best, that treating a superficial wound rather than a puncture with antibiotics helps decrease infection. Instead he suggested that we keep it dry and clean it with saline/hibitane. The other thing we noticed when looking at the antibiotics is that the labels says to give 1 tab with food and that it is cephalexin 250mg. When looking at the pills, it is clearly the 500mg tabs. Well no wonder Max was throwing up! So I called the vet, there were no apologies other than the administrator will call me back. which they never did. With my past dogs, I have seen enough emergency rooms to know this is not a vet I would be going back to since they do not seem to have the care and concern or attention to detail that they should have as they made my dog more sick by giving out the wrong antibiotics, can you imagine what else they don't pay attention to? Oh my husband and I noticed what else they missed....the bigger cut on the outside of Max's ear...so what kind of examination did Dr Oomah do? Not one that helped Max in any way! Will not go back there ever.
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Vca Canada Central Victoria Veterinary Hospital
Victoria, British Columbia
General Info
Vca Canada Central Victoria Veterinary Hospital stands as a recognizable establishment among Victoria's animal enthusiasts who seek dependable veterinary services. The clinic’s position within British Columbia permits pet owners from adjacent communities to reach dependable veterinary services. Depending on the case services may encompass routine checkups pet vaccinations early disease screenings and diagnostic consultations. Vca Canada Central Victoria Veterinary Hospital establishes an ordered tranquil environment to reduce stress levels for both pets and their owners. The veterinary staff throughout Victoria manages an extensive range of medical conditions which include dermatological problems, dental ailments, and mobility disorders. The clinic manages standard wellness visits and preventive plans while also possessing expertise in handling urgent conditions such as infections and digestive alterations. The Vca Canada Central Victoria Veterinary Hospital serves as a critical resource for many British Columbia families facing challenging diagnoses and managing chronic conditions in their aging pets. Visitors frequently comment on the clinic’s communication approach because it stands out as clear and kind while remaining easy to understand. The available information empowers pet owners to trust their choices regarding their animals. A multitude of clients maintain long-term relationships citing reasons of consistent service delivery which enables trust-building throughout extended periods. The staff's expertise in both basic and advanced veterinary subjects positions them uniquely to provide guidance for long-term care. Vca Canada Central Victoria Veterinary Hospital experiences ongoing expansion because an increasing number of pet owners relocate to the Victoria area or seek nearby veterinary services. The clinic's involvement with the local pet community fosters a network of conscientious pet ownership alongside diligent animal care practices. British Columbia stands as a dependable option for veterinarians looking to establish their practices where they can provide both standard care and emergency services. The presence of Vca Canada Central Victoria Veterinary Hospital offers reassurance to people living in Victoria and surrounding British Columbia regions who value nearby veterinary services. The requirement for clear, compassionate, and consistent veterinary service remains constant among new pet owners looking for guidance and longtime clients managing special conditions. This practice serves to accomplish the community's fundamental position through its actions.
Popular Hours
6a
12p
6p
12a
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Services
Neurology
Oncology
Rehabilitation
Surgery
Ultrasound
Reviews
Don V.
18 Nov 2018
I would not and cannot recommend this clinic,the fact that I gave them one star is an over rated valuation of their service and lack of compassion.My daughter took our 15 month old kitten to the clini...
I would not and cannot recommend this clinic,the fact that I gave them one star is an over rated valuation of their service and lack of compassion.My daughter took our 15 month old kitten to the clinic to have her evaluated due to some concerning symtoms. In as much as this was late on a Sunday evening,the clinic was the only option as none of the other vets were open.We were advised that the cat had a serious uterous infection and if not operated on immediately she would not make it through the night.The cost was estimated between $3000 and $5000.unless there were complications it could be more.A comparable operation at a cat clinic would be around $500 to $1000.We were devastated at this cost as my daughter is a parent of 6 children and this close to Christmas it was simply unaffordable. The cat belonged to my 11 year old granddaughter and we wanted to do everything possible to help this poor little animal. We asked if she could remain on antibioctics and put on a drip for hydration until morning so we could take her to another clinic. We were informed that they doubted the cat would survive the night without surgery.They did inform us that if we were to surrender the cat,the humain society would undertake to look after the operation and the cat would survive but my granddaughter would not see her again. We were caught in a rock and a hard place so I was able to negotiate a lesser fee of $2100,as the maximum we could afford and the clinic said they would operate for that sum as the procedure included spading at the same time.The assistant indicated that it was a simple procedure and given the cats young age she was sure that it would have no complications.We agreed to proceed with the operation and the cat would be the first to be attended at around 12 am.Around 4:30 am we received a call from the clinic that there were complications that our kitten actually had a cut intestine that was infected.This required an immediate response that would need an additional 45 min of surgery, cost estimate back to $5000. Not only did we make our stressful decision on the wrong diagnosis we were now required to complete the surgery with the only option was uthanation. the option of having the humain society assistance was off the table. Inaddition no option to undertake a payment plan,it was all or nothing. Rather than proceed to complete the operation we were force to have the kitten uthanised. During this period it was also very apparent that the doctor was becoming angered with our hesitation, What ever happened to a little compassion,the cat was then uthanised after we stated as before that we simply could not afford the cost of $5000 to complete what was now an irrevocable procedure.This clinic and our veterinarian were totally concerned about getting an absorbitant pay 5 to 6 times the cost at an vet clinic that was not designated an emergency clinic. Now in addition to the $2100 paid we are being charged for disposal. This has been one of the most tramatic expirences of our lives and Neither my daughter,grandaughter or I will ever use this facility again.
J L.
29 Aug 2018
Unfortunately I would not recommend this clinic, but they are the only after hours option so you may have no choice. It is going to be expensive if you don't have pet insurance - be prepared. We wai...
Unfortunately I would not recommend this clinic, but they are the only after hours option so you may have no choice. It is going to be expensive if you don't have pet insurance - be prepared. We waited a long time last night and Dr. Browne's bedside manner was not good - both in lack of empathy and explanation of options. She told me she didn't have time to explain the reason for an x-ray as she had other patients to see. I am fairly well educated. If I had not had some confidence in my ability to understand and analyze information this would have been a much more stressful encounter in an already stressful situation as our kitten had aspirated water and was in respiratory distress. We knew from other online reviews, past experience with our dog (who had pet insurance), and interactions with owners, that this emergency clinic was prone to provide an expensive care plan without concern to budget. We did not agree to the care plan proposed ($1500-$2500 with lots of testing) but instead, at 10pm, and after waiting 2.5 hours to speak with the vet, agreed to x-rays (at insistence of Dr. Brown who informed us this would be critical to have before morning and told us in a very disapproving manner we'd need to sign we declined their full care plan), oxygen, iv, antibiotics and an overnight stay. Phoned at regular intervals between 11pm and 2am to find the results of the x-ray and found they had been taken by 11pm but not read until 2am. Was not really impressed by this as the reason we had agreed to the xray was Dr. Browne had emphatically told us it could make a difference to the care our kitten received - and then she waited three hours to read it! Finally, had the doctor call us at 2:30am with the xray results, and an excuse as to why she had not returned our previous four calls stating that normally the matter is transferred over to the morning vet to contact us. Weird response when we had informed the staff repeatedly that we really wanted to know the results and were waiting anxiously, could not sleep, and were promised each time we called the vet would call. Dr. Browne also told us that because we hadn't approved their care plan our kitten might be discharged in the morning by the vet who was on staff before our regular vet could see him (he was at the emergency clinic in the morning for a shift and this is the reason we'd wanted to wait). He wasn't and we just picked him up at 7pm. My view is that this clinic is in business to make money and it shows. They provide a much needed service and there are some caring staff, but the focus on an expensive care plan comes at a cost to animal welfare imo. There is no doubt it is in the best interests of pets to have every type of testing, but there needs to be some adjustment to a reasonable budget without the attitude or pets that could be treated in a less extensive but precautionary manner are instead going to be euthanized when owners are presented with, as the patient care rep stated, "the gold standard care plan" in the thousands (and just to start) for a matter that could be managed in a more cost effective manner first. My feeling is this is a corporate directive couched as best interests of, and advocating for, animals. Fine line but definitely no attention to this matter from the vet, only the patient care coordinator seemed aware of this. I would also guess from the way our final $1270 bill for a one night stay and which still included items we had not authorized but didn't have the energy to contest, is divided, that the vets are being paid based on a percentage of billings in this clinic.
Maya Vuckovic
16 Jul 2018
I would never recommend for anyone.
My dog was having some serious issues to find out he had a tumour. I was quoted 6000$ for the surgery. Obviously did not get it at that time I consulted my regular ...
I would never recommend for anyone.
My dog was having some serious issues to find out he had a tumour. I was quoted 6000$ for the surgery. Obviously did not get it at that time I consulted my regular vet to be given the price of 3000$ For the EXACT same procedure. It would of been a booked surgery not an emergency one. The staff is also very cold and condescending. No people skills. Please if your animals are sick or hurt try you best to get into your regular vet.
Gardenculturevictori
1 Jul 2018
I would avoid this coperate dump at all costs. They are a complete money grab, charging as much as they can and openly admitting it. I see a big consolation in several of these outfits working togethe...
I would avoid this coperate dump at all costs. They are a complete money grab, charging as much as they can and openly admitting it. I see a big consolation in several of these outfits working together and developing a comer in the market removing choices for options to pet health care. The more you sign up for this compleatly over priced company, the more they are going to continue to push this over priced cooperate agenda and continues to push out companies that charge fair services. They have signs posted all through the facility reminding customers not to use bad language? How pathetic is it when a company has to post signs like that, I’m wondering if I’m the only one feeling like this company should crawl under a rock and allow fair services and prices back into VICTORIA
Jaz Young
30 Jun 2018
Very friendly staff. Kind and knowledgeable! Would recommend. Sterlington Archibald is recovering just fine! Not a fan of the cone😸
stacie camponi
11 Jun 2018
Such a great experience with my dogs surgeries. The staff is so friendly even after 2 surgeries she loves to see everyone there!
Scott Johnston
31 May 2018
Put down my little Ninja rat tonight. They were so wonderful, and I even got discounted a considerable amount of money. Just charged me for the Euthanasia but not a checkup charge. They put Ninja in a...
Put down my little Ninja rat tonight. They were so wonderful, and I even got discounted a considerable amount of money. Just charged me for the Euthanasia but not a checkup charge. They put Ninja in a box with flowers, and game me a paw print 🐾 free of charge! It did take a good amount of time, but I expected it! Only 24 hour place there is in Victoria. I even had questions an hour later so I called them up and they told me answers in detail and kindness. It is expensive but I totally recommend to anyone who has pet problems after hours.
Cheers!
Krystine Howie
25 May 2018
Unfortunately we have had to use this place a few times for our lab puppy, but everytime they have been super fast, kind, and answer any questions. Yes they are expensive but they are open 24 hours! T...
Unfortunately we have had to use this place a few times for our lab puppy, but everytime they have been super fast, kind, and answer any questions. Yes they are expensive but they are open 24 hours! They also work with our insurance company which creates a lot less work for us! I wish I could remember our vets names, they were fantastic! Hopefully we won’t be back but if so, we highly recommend VCA!
Yannick Michaud
17 May 2018
Sadly we had to use this emergency hospital more than once but the staff is amazing it take good care of you and the service is quite fast even when it’s busy it’s an emergency after all.
Christopher Bjørnsen
15 Apr 2018
The worst experience in my life in any country with a veterinary hospital... The forced me to agree to procedures that they knew would kill the dog but would bring the money, as a condition to provide...
The worst experience in my life in any country with a veterinary hospital... The forced me to agree to procedures that they knew would kill the dog but would bring the money, as a condition to provide him with emergency care. They asked full pre-payment in cash and then couldn't even put the difference back on the credit card. They abuse the dog and threatened me with harassment claims if I reported them. They simply are horrible, greedy people whose only goal is to make money. No surprise considering they are owned by Mars in the U.S.
Þórolfr hinn grárúlfr
15 Apr 2018
The worst experience in my life in any country with a veterinary hospital... The forced me to agree to procedures that they knew would kill the dog but would bring the money, as a condition to provide...
The worst experience in my life in any country with a veterinary hospital... The forced me to agree to procedures that they knew would kill the dog but would bring the money, as a condition to provide him with emergency care. They asked full pre-payment in cash and then couldn't even put the difference back on the credit card. They abuse the dog and threatened me with harassment claims if I reported them. They simply are horrible, greedy people whose only goal is to make money. No surprise considering they are owned by Mars in the U.S.
Amanda Malone
10 Apr 2018
Kept me waiting for two and a half hours when they said it wasn't busy. Then recommended my cat stay overnight and get an x-ray when the symptoms they described for him were not very serious. Seems li...
Kept me waiting for two and a half hours when they said it wasn't busy. Then recommended my cat stay overnight and get an x-ray when the symptoms they described for him were not very serious. Seems like a money grab. Staff was nice though.
Marcus Bell
26 Feb 2018
We sadly had to let our dear old dog go last Friday night. The staff at VCA were extremely compassionate. Dr. Jennifer Van Dee Lee was the vet on duty. Even though they were quite busy, she was so car...
We sadly had to let our dear old dog go last Friday night. The staff at VCA were extremely compassionate. Dr. Jennifer Van Dee Lee was the vet on duty. Even though they were quite busy, she was so caring, clearly presenting us with all our options, and giving us the time we needed to make a very difficult decision. We really appreciated her attentiveness and compassion to both our dog, Blue, and to us. Thank you.
Scott Wingfield
20 Feb 2018
The staff and doctors here are friendly and straight forward. Its more expensive than a regular vet, but they are open 24 hours a day and 365 days a year, we are all so lucky to have such a service in...
The staff and doctors here are friendly and straight forward. Its more expensive than a regular vet, but they are open 24 hours a day and 365 days a year, we are all so lucky to have such a service in Victoria in times of an emergency or hospital related issues. When our dog passed away, we received the ashes in a beautiful wooden box with a paw print cast. Very touching thought at a sad time. Keep up the great service to our community.
Mark Morrison
16 Jan 2018
Would highly recommend the VCA vet hospital in the case of emergencies. My partner and I had some major difficulties with our cat, and needed immediate assistance. We read about this place online, and...
Would highly recommend the VCA vet hospital in the case of emergencies. My partner and I had some major difficulties with our cat, and needed immediate assistance. We read about this place online, and our regular vet clinic recommended VCA as well.
Once we got to the hospital, our pet was given immediate treatment. I found the staff friendly and accommodating. They also offer free coffee/tea/water and other hot drinks for pet owners.
As a precaution, I would recommend that one only use this place for an emergency as they are far more pricey than a regular vet. They do work with 2 different insurance companies, which can help you if you don't have immediate access to extra cash, credit cards, or a line of credit.
I think VCA is very efficient, caring, and I strongly recommend them.
Jane S.
16 Nov 2017
My husband and I had to make use of the services of this 24 hour hospital during the September long weekend. On the Sunday, I called them because my senior female cat was lying in her litter box, vir...
My husband and I had to make use of the services of this 24 hour hospital during the September long weekend. On the Sunday, I called them because my senior female cat was lying in her litter box, virtually non-responsive and neither eating nor drinking. The receptionist suggested that if we were concerned enough to call we should probably bring her in. We did so that afternoon and were very pleased with the care we received for the most part. Though they were busy, we did see a vet tech who took a history and information about our situation. They recommended that we leave her for the night and they told us what they were planning to do while they had her. We received a phone call from a vet after they had done an ultrasound to let us know that she had a urinary tract infection and a cyst by her pancreas, which they had drained. We had a second phone call in the morning. We went in to see her on the Monday afternoon, and given her condition, we were not sure that we were going to be able to bring her home. They called again later that day with an update. We suggested an appetite stimulant for her (wish they had come up with this themselves?) as she was still not eating. The next morning we received a call telling us that she had eaten the night before and that morning. We were told we could come and get her later that morning. She seemed much brighter when we picked her up and brought her home. They called us again that evening to check on her, and again the next morning. We were stunned at her improvement over the next few days, with continuing medication for her infections and the appetite stimulant medication. We had only three concerns: first, that the treatment/medication etc. was very expensive; that we had to suggest the appetite stimulant, and that when we picked her up, the technician was confused about what food she had been eating. Otherwise, we were delighted with her improvement and their care. They were in contact with her regular veterinarian and gave him information about her treatment. She has been much improved and we have been so happy to have had the ten weeks since her stay there. We hope for much more time with her. We would like to thank them for being there at a very difficult time for us.
April R.
15 Jun 2017
We took our 10 month old havenese/yorkie puppy here on a sat morn. He was really sick with power puking and diarrhea and I was a crying wreck. My husband and I called ahead of time and took him right ...
We took our 10 month old havenese/yorkie puppy here on a sat morn. He was really sick with power puking and diarrhea and I was a crying wreck. My husband and I called ahead of time and took him right in. The staff at the front were super calm and nice. The tech that came in to take Winston's vitals was very patient. He's scared of everyone but us, so we all had to help keep him still to get the readings. The doctor on call came in and was also very nice and calm. She talked us thru all the necessary diagnostics and the next steps if those first tests didn't provide answers. We had a clear plan of what needed to be done and I found that quite calming. We also got an invoice ahead of time to show the costs of the minimal necessary testing and the cost if further action was required etc. I left knowing that Winston was in good hands. We were allowed to come back later that day for visiting hours - which I think is an awesome idea. I've never heard of that before at other vets. He was already looking better. We took him home the next day. He had 3 medications and a diagnosis but not a reason for the diagnosis. Could have been a number of reasons and they didn't see the point of spending more money to narrow it down, because he was responding to medications. I appreciated that they weren't doing extra tests just to do them. The only downside I can comment on was the extremely high price for a one night stay. It was shocking but we were of course going to pay it for our fur baby. We have since gotten pet insurance.
Janet White
11 May 2017
Have been in twice in the last year, with my small pets, in the small hours. Detailed directions for my chinchilla, who recovered. Had too put down my ancient guinea pig, cancer. Let me sob in the...
Have been in twice in the last year, with my small pets, in the small hours. Detailed directions for my chinchilla, who recovered. Had too put down my ancient guinea pig, cancer. Let me sob in the exam room until I was ready to leave. Great staff
Jess Elrod
19 Apr 2017
My dog came in critical due to an unknown illness, possibly poisoned. His heart stopped on the exam table very shortly after arrival.
They took the time to come out of the exam room to ask if they s...
My dog came in critical due to an unknown illness, possibly poisoned. His heart stopped on the exam table very shortly after arrival.
They took the time to come out of the exam room to ask if they should preform CPR for an extra fee...
They weren't able to resuscitate him. Charged a euthanasia fee.
The bill was almost $500 just for my baby to die in their presence.
There are no words to describe how disgusted I am with these soulless monsters.
Deborah Anderson
13 Apr 2017
To put it simply, they saved my dog when most (even they) thought he probably wouldn't make it. The level of care of the dog was stellar and communication with me multiple times a day was great. The v...
To put it simply, they saved my dog when most (even they) thought he probably wouldn't make it. The level of care of the dog was stellar and communication with me multiple times a day was great. The vet techs are fabulous in terms of hands on care of the dog and he was there for a week so this was important. They are very up front about the costs so there are no surprises. My one piece of advice to people worried about catastrophic veterinary expense for their dog or cat, get pet insurance.
Gwen Ewart
9 Mar 2017
The staff here are so awesome! I can't say enough good things about them. I really appreciated the round-the-clock updates on our cat, and Dr. Havens even did a follow up call to see how he was doing ...
The staff here are so awesome! I can't say enough good things about them. I really appreciated the round-the-clock updates on our cat, and Dr. Havens even did a follow up call to see how he was doing once he was home again. Thanks again for all your hard work to save our little guy!
Daxter Granlin
19 Feb 2017
We have had to bring our dogs here unexpectedy on several occasions. They provide wonderful service and are always upfront about cost. Prices are expensive but if not for them I am sure our mischevi...
We have had to bring our dogs here unexpectedy on several occasions. They provide wonderful service and are always upfront about cost. Prices are expensive but if not for them I am sure our mischevious beagles wound not be with us still.
Shawn DeWolfe
26 Jan 2017
They offer excellent and compassionate care. If you have an emergency case, they are very good to work with. I have brought my pets there over the years. I have always found them to be helpful and com...
They offer excellent and compassionate care. If you have an emergency case, they are very good to work with. I have brought my pets there over the years. I have always found them to be helpful and compassionate. The service isn't cheap, but this is medical care. The level of interventions they will go to when they are trying to save a pet is intense, but it's really welcome to see them try.
Lindsay Finnie
13 Jan 2017
A quick scroll through these reviews really proves how different experiences can be.
I was advised to take my cat here by my regular vet after he swallowed a large amount of string, and my experienc...
A quick scroll through these reviews really proves how different experiences can be.
I was advised to take my cat here by my regular vet after he swallowed a large amount of string, and my experience was very positive. Seamus was seen right away and the doctor on shift (Dr. Van der Lee) was very kind and informative. I found them to be very upfront about the costs involved in the visit and they provided me with a detailed breakdown to approve before going forward with any treatment. Dr. Van der Lee gave me a few options of care, depending on my financial position, one of which included taking him home to wait it out to see if he passes it - so I would not agree that they only wanted to take my money. She really informed me of all the options possible, their pros and cons, and then let me decide. She made herself available to me in any way I needed.
Yes, it is more expensive than your regular vet visit, but this is a 24/7 Emergency Vet clinic with specialized care and if you bring your pet here you should expect to pay more, regardless of what it is, because it costs more to run. Period.
Also, they let me hang out in the back kennel with Seamus for as long as I wanted, I got to see them in action and there was care and compassion with every animal I saw them with.
Matt Fenlon
11 Jan 2017
We had to take our dog to the vet on a Saturday but our local surgery was closed. They recommended this place and the service was great. Friendly staff. Complimentary coffee whilst we waited for our b...
We had to take our dog to the vet on a Saturday but our local surgery was closed. They recommended this place and the service was great. Friendly staff. Complimentary coffee whilst we waited for our boy to get fixed up.
John Greaves
24 Dec 2016
Open 24/7 365. Large staff, very well equipped. Had a good experience with Dr. Brown and reception the last time I took my dog in. Would give 5 stars except for telephone reception service on a previo...
Open 24/7 365. Large staff, very well equipped. Had a good experience with Dr. Brown and reception the last time I took my dog in. Would give 5 stars except for telephone reception service on a previous emergency issue I had when it was impossible for me to access the clinic because I was on a small Gulf Island and the ferry was not scheduled. I was refused information that may have helped my dog without bringing her in. Unfortunately she passed away and I swore I would never deal with them again. Circumstances saw me at their office in another emergency with a different dog and I had a better more compassionate experience.
Private User
13 Dec 2016
I have made several visits to this clinic over the years with my elderly, sick cat and each time I was met with compassion, efficiency, kindness and excellent care from all aspect of the staff includi...
I have made several visits to this clinic over the years with my elderly, sick cat and each time I was met with compassion, efficiency, kindness and excellent care from all aspect of the staff including their front desk people, techs, vets and specialists. I got to know a few of them and the tremendous stress and pressure they deal with on a daily basis - 24 hours a day! Being an emergency hospital, 95% of the people who walk in are stressed emotional pet owners. My heart goes out to the hospital staff, not an easy job. They operate on a triage basis so don't expect to be treated right away. They get a lot of major emergencies!
Kim Kennedy
5 Oct 2016
From the moment we pulled up to this hospital, with our beloved dog in a medical crisis, the team at this hospital were top notch. Sadly, we had to say an agonizing and sudden goodbye but we can not t...
From the moment we pulled up to this hospital, with our beloved dog in a medical crisis, the team at this hospital were top notch. Sadly, we had to say an agonizing and sudden goodbye but we can not thank the staff enough for their professionalism, care and compassion for him and for us during a very, very difficult time. From the help given to us in the parking lot to unload our 80lb boy from the truck onto the stretcher by a tech with her breakfast in hand, arriving to her shift, dropping everything to help us, to being so caring about how to manage him after he was gone, respecting our wishes to bring him back to our farm to rest forever.
I have read reviews here about being over charged. I have been there too, where it seems unfair and unreasonable. People need to know that we were only charged an exam fee for many staff working on him and caring for us for well over an hour. At our worst moment, we were most definitely undercharged. All the staff earn a wage and every iv tube, needle, even saline, costs money. If we had to pay our own hospital bills, we would know better how much all the supplies and staff cost.
We will be making a donation to the SPCA in the name of the hospital as a gesture of thanks for being so compassionate.
Cl S.
3 May 2016
These people tried to make me feel like I was trying to take advantage of the system by asking follow up questions in a drastic attempt to save my pugs life!!!! 'The system' where I pay a $1000 for tr...
These people tried to make me feel like I was trying to take advantage of the system by asking follow up questions in a drastic attempt to save my pugs life!!!! 'The system' where I pay a $1000 for treatment that helps 0%. I can't believe how cold and heartless these people are, they should be disgusted to call themselves veterinarians! I will never take my dog back there and I wouldn't recommend to anyone! Facing a life and death emergency under their care was one of the worst experiences of my life, so upsetting!!!!!
Joanne C.
5 Feb 2016
Thank you CVVH!! My dog had emergency surgery here when he had a growth that wouldn't stop bleeding. Dr. Havens stayed late to operate on a Friday night. We also received care afterwards from Drs. Bol...
Thank you CVVH!! My dog had emergency surgery here when he had a growth that wouldn't stop bleeding. Dr. Havens stayed late to operate on a Friday night. We also received care afterwards from Drs. Bolliger and Elliot. My four-year-old boxer had cancer, and Dr Bolliger operated and got it all removed. Dr. Elliot is the oncologist. She is so so caring and always takes the time to explain everything very carefully to us. With her advice, our dog is now in remission (for 9 months so far). Thank you all!! We really appreciate what you've done for us.
Rita F.
4 Aug 2015
We arrived at the Vet ER after our dog was bit and the staff at the reception area was fine. They took Max to the back to get his vitals and then he was brought back to us. Then we went into the exa...
We arrived at the Vet ER after our dog was bit and the staff at the reception area was fine. They took Max to the back to get his vitals and then he was brought back to us. Then we went into the exam room and Dr Oomah came in and was extremely casual. He sort of looked at Max's wound and we were advised that he already looked at it when Max had his vitals taken. My husband was asking all sorts of questions as he is, also, a physician and Dr Oomah either looked annoyed or didn't really care. Anyhoo, Max didn't need stitches (phew) but Dr Oomah put him on antibiotics and gave him pain meds. We left with a bill of less than $300 (yay). So we give Max his pain meds and his antibiotics. About an hour later Max is throwing up. We thought it might be nerves. But when it happened the next morning, we called the vet and asked for different antibiotics. The receptionist said that no other vet can prescribe meds and Dr Oomah is off but they will try to send him an email to get a hold of him. I find this to be strange as what happens if the vet goes on vacation and there are complications? Does the animal not get treated until the vet comes back? We called our vet and explained what happened, he said that the evidence is anecdotal, at best, that treating a superficial wound rather than a puncture with antibiotics helps decrease infection. Instead he suggested that we keep it dry and clean it with saline/hibitane. The other thing we noticed when looking at the antibiotics is that the labels says to give 1 tab with food and that it is cephalexin 250mg. When looking at the pills, it is clearly the 500mg tabs. Well no wonder Max was throwing up! So I called the vet, there were no apologies other than the administrator will call me back. which they never did. With my past dogs, I have seen enough emergency rooms to know this is not a vet I would be going back to since they do not seem to have the care and concern or attention to detail that they should have as they made my dog more sick by giving out the wrong antibiotics, can you imagine what else they don't pay attention to? Oh my husband and I noticed what else they missed....the bigger cut on the outside of Max's ear...so what kind of examination did Dr Oomah do? Not one that helped Max in any way! Will not go back there ever.
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