We love Victoria-Glanford Animal Hospital! The staff here are always so friendly and helpful. The hours are great, it's easy to book appointments, and they are always punctual. And Dr. Klein is the be... Read More
We love Victoria-Glanford Animal Hospital! The staff here are always so friendly and helpful. The hours are great, it's easy to book appointments, and they are always punctual. And Dr. Klein is the best.
When our old cat was diagnosed with diabetes, he helped us really understand the disease and treatment options, so that we could make the best choices for our cat. Thanks to his care, she went into remission and we got one last great year with her. When we eventually had to put her down due to other old-age kitty issues, Dr. Klein was so compassionate through that process, and it really made everything so much easier. We also love that they offered us a little plaster imprint of her paw to remember her by. It hangs on the wall next to her favourite old sleeping spot!
We've stayed with Glanford Animal Hospital ever since, and our young dog, Scout, loves it there. Dr. Klein has been a huge resource and has helped us make great decisions about our dog's health. And I really appreciate that we can call or come in with any concern, no matter how small it may be, and Dr. Klein takes it seriously, making sure we get the right info to make the best choices. Read Less
mike Williams
27 Jun 2018
REPORT
Great people very helpful and comforting
Erin Brandsma
28 Apr 2018
REPORT
Had a very sick budgie was kind and helpful save the bird
Brittany Dube
30 Jan 2018
REPORT
I just love Glanford animal hospital. They helped me so much with my baby bella before she passed away. She loved our vet. Now I bring in baby tikka there and we are happy to have found an amazing vet... Read More
I just love Glanford animal hospital. They helped me so much with my baby bella before she passed away. She loved our vet. Now I bring in baby tikka there and we are happy to have found an amazing vet. Before here I had been going to a local vet in Sooke and decided to make a change as the I wasn’t happy there. So grateful for all that works there. Well done to all the team at Glanford vet I’m a hard one to please. Lol 😵
Brittany Dube Read Less
Tara Worcester
23 Oct 2017
REPORT
Love these guys, they saved our fur babies life ❤
Luz Pereira
14 Jul 2017
REPORT
My experience was not a positive one, Dr, Klein treated my cat for only one problem and when I finally took my cat to another vet, it was found that she had other health problems and the one that she ... Read More
My experience was not a positive one, Dr, Klein treated my cat for only one problem and when I finally took my cat to another vet, it was found that she had other health problems and the one that she was been treated by Dr. Klein was the least of the problems, luckily for us we found a much more experience Vet, that was able to provide care and guidance for caring for a senior cat. I would not recommend this clinic. The only positive part were the girls at the front desk. Read Less
Kat Williams
8 Jul 2017
REPORT
Knowledgeable staff at all levels. Detailed home instructions for meds and animal care. All staff--vets, techs, support--were willing to spend the time required to explain concepts.
Trev Friesen
14 Jan 2017
REPORT
Great service , good price no BS charges
Casey Lake
1 Dec 2016
REPORT
I was very displease with the receptionist at this place and the fact that they said my 3 month old puppy that I only had for a few weeks was to misbehaved to be welcome back here.
Stephen Latimer
31 May 2016
REPORT
Great caring staff. Great service. Expensive but this is Victoria.
Lanaya Dale
5 May 2016
REPORT
My experience here was unfortunately the worst experience I have had with a vet and I think the worst I will ever have. I had seen a lovely vet in Langford prior to my visit as not a lot of vets in Vi... Read More
My experience here was unfortunately the worst experience I have had with a vet and I think the worst I will ever have. I had seen a lovely vet in Langford prior to my visit as not a lot of vets in Victoria can treat reptiles, but this vet was closest to me and had the most convenient hours so i decided to go. So sadly i had made the painful decision to have my sweet chameleon euthanized. I had taken my chameleon to the other pet hospital in Langford and they had suggested the idea to me about a month and a half before, I had thought about it constantly for that time. When i made the appt i explained the situation with the receptionist and she was very friendly and said that i could come and drop my little lizard off for the scheduled time and I would not need to see the vet, i could just come and pick up the body the next day. Well the sad and terrible day came, and i dropped her off, said my goodbyes, and left. about an hour later i get a voicemail from the vet asking me to call back and my animal was still alive. I called the vet and he proceeded to tell me that he would not euthanize her and couldn't believe i would want to. Obviously no one wants to euthanize their pet... If i wasn't in enough anguish, he then spent about 45 minutes on the phone trying to rationalize with me why he wouldn't do the procedure, while i am balling, he never once sounded sympathetic for the heartache he was causing me and also let me know he would be keeping my money as a "wellness exam" fee which was $75. He also made me pay for medicine when I came to pick her up at the same time the receptionist suggested that our other vet never had a quality of life talk with my. The whole office made me feel like a terrible person for doing something it took me so much courage to do in the first place. He says he loves animals but he really doesn't care about people at all I wish i knew his name so i could warn others of his negligence. I did go back to my original vet later to have the procedure done but not before she had hurt herself badly after bringing her home from Glanford Animal Clinic. She could have avoided so much pain and suffering if he could have only shown more compassion.. :'( Read Less
Sharie Hook
30 Nov 2015
REPORT
Dr. Rolfe ia awesome! My dog Zeus loves going to see him, my cat Carl feels so at ease in his office. Animals are best at judging characters ;) His staff are so polite and professional, would recomm... Read More
Dr. Rolfe ia awesome! My dog Zeus loves going to see him, my cat Carl feels so at ease in his office. Animals are best at judging characters ;) His staff are so polite and professional, would recommend his practice to all furry kid parents. Read Less
We love Victoria-Glanford Animal Hospital! The staff here are always so friendly and helpful. The hours are great, it's easy to book appointments, and they are always punctual. And Dr. Klein is the be... Read More
We love Victoria-Glanford Animal Hospital! The staff here are always so friendly and helpful. The hours are great, it's easy to book appointments, and they are always punctual. And Dr. Klein is the best.
When our old cat was diagnosed with diabetes, he helped us really understand the disease and treatment options, so that we could make the best choices for our cat. Thanks to his care, she went into remission and we got one last great year with her. When we eventually had to put her down due to other old-age kitty issues, Dr. Klein was so compassionate through that process, and it really made everything so much easier. We also love that they offered us a little plaster imprint of her paw to remember her by. It hangs on the wall next to her favourite old sleeping spot!
We've stayed with Glanford Animal Hospital ever since, and our young dog, Scout, loves it there. Dr. Klein has been a huge resource and has helped us make great decisions about our dog's health. And I really appreciate that we can call or come in with any concern, no matter how small it may be, and Dr. Klein takes it seriously, making sure we get the right info to make the best choices. Read Less
mike Williams
27 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Great people very helpful and comforting
Erin Brandsma
28 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Had a very sick budgie was kind and helpful save the bird
Brittany Dube
30 Jan 2018
REPORT
☆☆☆☆☆
REPORT
I just love Glanford animal hospital. They helped me so much with my baby bella before she passed away. She loved our vet. Now I bring in baby tikka there and we are happy to have found an amazing vet... Read More
I just love Glanford animal hospital. They helped me so much with my baby bella before she passed away. She loved our vet. Now I bring in baby tikka there and we are happy to have found an amazing vet. Before here I had been going to a local vet in Sooke and decided to make a change as the I wasn’t happy there. So grateful for all that works there. Well done to all the team at Glanford vet I’m a hard one to please. Lol 😵
Brittany Dube Read Less
Tara Worcester
23 Oct 2017
REPORT
☆☆☆☆☆
REPORT
Love these guys, they saved our fur babies life ❤
Luz Pereira
14 Jul 2017
REPORT
☆☆☆☆☆
REPORT
My experience was not a positive one, Dr, Klein treated my cat for only one problem and when I finally took my cat to another vet, it was found that she had other health problems and the one that she ... Read More
My experience was not a positive one, Dr, Klein treated my cat for only one problem and when I finally took my cat to another vet, it was found that she had other health problems and the one that she was been treated by Dr. Klein was the least of the problems, luckily for us we found a much more experience Vet, that was able to provide care and guidance for caring for a senior cat. I would not recommend this clinic. The only positive part were the girls at the front desk. Read Less
Kat Williams
8 Jul 2017
REPORT
☆☆☆☆☆
REPORT
Knowledgeable staff at all levels. Detailed home instructions for meds and animal care. All staff--vets, techs, support--were willing to spend the time required to explain concepts.
Trev Friesen
14 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Great service , good price no BS charges
Casey Lake
1 Dec 2016
REPORT
☆☆☆☆☆
REPORT
I was very displease with the receptionist at this place and the fact that they said my 3 month old puppy that I only had for a few weeks was to misbehaved to be welcome back here.
Stephen Latimer
31 May 2016
REPORT
☆☆☆☆☆
REPORT
Great caring staff. Great service. Expensive but this is Victoria.
Lanaya Dale
5 May 2016
REPORT
☆☆☆☆☆
REPORT
My experience here was unfortunately the worst experience I have had with a vet and I think the worst I will ever have. I had seen a lovely vet in Langford prior to my visit as not a lot of vets in Vi... Read More
My experience here was unfortunately the worst experience I have had with a vet and I think the worst I will ever have. I had seen a lovely vet in Langford prior to my visit as not a lot of vets in Victoria can treat reptiles, but this vet was closest to me and had the most convenient hours so i decided to go. So sadly i had made the painful decision to have my sweet chameleon euthanized. I had taken my chameleon to the other pet hospital in Langford and they had suggested the idea to me about a month and a half before, I had thought about it constantly for that time. When i made the appt i explained the situation with the receptionist and she was very friendly and said that i could come and drop my little lizard off for the scheduled time and I would not need to see the vet, i could just come and pick up the body the next day. Well the sad and terrible day came, and i dropped her off, said my goodbyes, and left. about an hour later i get a voicemail from the vet asking me to call back and my animal was still alive. I called the vet and he proceeded to tell me that he would not euthanize her and couldn't believe i would want to. Obviously no one wants to euthanize their pet... If i wasn't in enough anguish, he then spent about 45 minutes on the phone trying to rationalize with me why he wouldn't do the procedure, while i am balling, he never once sounded sympathetic for the heartache he was causing me and also let me know he would be keeping my money as a "wellness exam" fee which was $75. He also made me pay for medicine when I came to pick her up at the same time the receptionist suggested that our other vet never had a quality of life talk with my. The whole office made me feel like a terrible person for doing something it took me so much courage to do in the first place. He says he loves animals but he really doesn't care about people at all I wish i knew his name so i could warn others of his negligence. I did go back to my original vet later to have the procedure done but not before she had hurt herself badly after bringing her home from Glanford Animal Clinic. She could have avoided so much pain and suffering if he could have only shown more compassion.. :'( Read Less
Sharie Hook
30 Nov 2015
REPORT
☆☆☆☆☆
REPORT
Dr. Rolfe ia awesome! My dog Zeus loves going to see him, my cat Carl feels so at ease in his office. Animals are best at judging characters ;) His staff are so polite and professional, would recomm... Read More
Dr. Rolfe ia awesome! My dog Zeus loves going to see him, my cat Carl feels so at ease in his office. Animals are best at judging characters ;) His staff are so polite and professional, would recommend his practice to all furry kid parents. Read Less